Global Human Resource Outsourcing Industry

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Global Human Resource Outsourcing Industry
Published on February 2011

Report Summary

This report analyzes the worldwide markets for Human Resource Outsourcing in US$ Million by the following service segments:
Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring
Administration Services, and Other Services. The report provides separate comprehensive analytics for the US, Canada, Europe,
Asia, and Rest of World. Annual estimates and forecasts are provided for the period 2007 through 2015. Also, a seven-year historic
analysis is provided for these markets. The report profiles 298 companies including many key and niche players such as Accenture
Plc, Adecco S.A, ACS, A Xerox Company, ExcellerateHRO Corporation, Automatic Data Processing, Inc., Ceridian Corporation,
Empower Software Solutions, Inc., Fidelity Management and Research LLC, General Outsourcing Co, Ltd., Genesys, Hewitt
Associates, LLC, IBM Global Business Services, Mercer, NorthgateArinso UK Limited, NorthgateArinso, Inc., Paychex, Inc., Pinstripe,
Inc., Randstad Holding NV, Talx Corporation, TriCore, Inc., and Ultimate Software Group, Inc. Market data and analytics are derived
from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

Table of Content

1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS 1
Study Reliability and Reporting Limitations 1
Disclaimers 2
Data Interpretation & Reporting Level 2
Quantitative Techniques & Analytics 3
Product Definitions and Scope of Study 3
Scope of HR Services Outsourcing 4
HR Administrative Services 4
HR Consulting Services 4
Technology Services 4

2. MARKET SNAPSHOTS 5

3. INDUSTRY OVERVIEW 6
A Primer 6
Recession & the HRO Industry 6
Major trends in the HRO Market 7
Saving Overall Costs 7
Internationalizing HR Functions 7
Lowering Risk Levels 8
Simpler HRO Engagements 8

Global Human Resource Outsourcing Industry Page 1/21


Recession Bolsters Offshore Trend 8
India: The Offshore Hub for HRO Market 8
Current and Future Analysis 9
Key Growth Propellers 9
Cost Savings 9
Technology Developments 10
Scalability 10
Regional Differences in Outsourcing Phenomenon 10
Globalized Workforce Fosters Shift Towards HR Outsourcing 11
Multi-Process HRO: Favorable Prospects in the Long Run 11
Table 1: Number of Multi-Process HRO Contracts (2004-2008):
Percentage Share Breakdown for Enterprise and Mid-Market
Segments (includes corresponding Graph/Chart) 12
The A La Carte Approach to Outsourcing 12
Contract Renewals - On the Rise 13
Buyers to Adopt a Tighter Focus 13
Supplier Selection Based on Global Capabilities 13
Global Sourcing Gains Strength 13
Growing Popularity of Platform BPO 14
Shrinking Deal Sizes 14
Demand for Newer & Innovative Platforms 14
Trend Towards Process Convergence 14
Bundling of HR Technology Platforms with Processes 15
Transformation to Services TCO 15
HRMS: A Competitor for HRO Market 15
HRO in Small & Mid-Sized Companies 15
Emergence of Mid-Market 16
Mid-Market HRO Market to Register Growth 17
Growing Interest in Recruitment Process Outsourcing 17
At a Glance 18
RPO The Beginning 18
Comparison with Other Models 19
Drawbacks of the RPO Model 19
New Deals in the RPO Sector 19
Selective Approach Finds Favor 20
RPO's Value Proposition: Enabling Buyers to Meet Economic
Challenges 20
The Move Towards Offshoring 20
RPO Vendor Landscape 20
Future of Recruitment Outsourcing 21
PEO Concept Gains Strength 21
Benefits and Drawbacks of PEO 22
Challenges in HR Transformation 22
HR BPO Outsourcing: On the Rise 22
Outsourcing of Various HR Functions 22
Payroll - The First Outsourced Service Domain 22
Benefits Administration: Exhibiting Inevitable Growth for
Outsourcing 23
Strong Growth in Health & Welfare Services 23
Workforce Management 23



Consolidation Gathers Pace in HRO Industry 24

4. MARKET DYNAMICS 25
HRO - A Major Cost Savings Instrument 25
Upsurge in Outsourcing of HR Functions 25
HRO May Turn Out to be a Sellers Market Eventually! 25
HR BPO Providers Target Services for Middle Market 25
Multiple Vendor Relationships Gain Prominence 26
Right Mix of External and Internal Resources - Key to
Competitive Edge 26
Shift towards Asia-Pacific and Continental Europe 26
Small Buyer Sector and Emerging HRO Markets Offer Lucrative
Opportunities 27
Rising Sophistication, HR Technology and Internet Spur HRO 27
Shift in HR Professionals' Focus 27
HR BPO Revolutionizes HR Profession 27
HR Leaders Become Sophisticated Buyers 27
Sole-Sourcing: A Viable HRO Option 28
Total/Multi Process HRO: Offering a Broader Perspective 28
Lower Penetration Offers Growth Potential for HRO 28
End-to-End Services: Rise in HRO 28
Non-Cost Factors: Major Drivers for Outsourcing Decisions 29
HR Functions Becoming Commoditized 29
HRO Adds New Roles to Senior HR Corporate Leaders 29
HR Profession: Changing Career Prospects . 30
Demographic Changes Support HRO Growth 30
Offshore Outsourcing: A Second Option 30
Increasing Multi-Tower Outsourcing Contracts 30

5. HRO - THE RAPIDLY GROWING BPO SEGMENT 31
The Need for HR Outsourcing 31
Evolution of HRO Market: A Glance at the Past 31
2005 - The Year of Transition from Generation 1 to Generation 2 32
Year 2006 Scenario: Growing Presence of Middle Market 33
The HRO Process 33
Benefits of HRO Strategy 33
The HRO Company 33
Traditional HR Vendors 34
Professional Employer Organization 34
Application Service Providers 34
Business Process Outsourcing 34
E-Services 35
HRO Types 35
Discrete Services 35
Multi-Process Services 35
Total HR Outsourcing 35
Approaches/Models of Outsourcing 35
Sole Sourcing - A Model for Increasing Operational Efficiency 35
One-Stop-Shop for Comprehensive HR Outsourcing 36
Multi-Source Approach: Reducing Dependence on Single Provider 36



Benefits of Multi-Sourcing Approach 37
Challenges Facing Multi-Sourcing Strategy 37
HCM Options 38
Major Issues While Outsourcing HR Services 38
The Statement of Work 39
Service Levels 39
Legal Considerations 39
HR B2B Exchanges 39
HR Portals 39
Integrated HR Offering 40
Full-Service HRO 40
Full-Service HRO Offers Substantial Value 40
Labor Arbitrage 40
Economies of Scale 41
Cross-Process Synergies 41
Other Benefits of Full-Service HRO 41
HRO Service Providers 41
Benefits Administration Outsourcing 42
Market Segments 42
Common Platform 43
Technology Plays Major Role 43
Human Resources and Learning 44
Role of HR in Power Utilities and Energy Industry 44
Outsourcing Barriers 45
Employee Brand 45
Regulators and Unions 45
Cost/Benefit Tradeoff 45
Internal Barriers 45
Conclusion 45

6. SERVICE OVERVIEW 46
Scope of HR Services Outsourcing 46
HR Administrative Services 46
HR Consulting Services 46
Technology Services 46
Reasons for Outsourcing HR Services 46
Outsourced HR Functions 47
Advantages of HRO 47
Drawbacks of HRO Services 48
Growth Drivers 48
For Client Companies 48
For Service Providers 49
Growth Restraints 49
For Client Companies 49
For Service Providers 49
Employees - The Tangible Assets 49
HR Management - A Critical Task 50
HRO Comes to the Rescue 50
Selection of Providers: A Critical Task 50



7. COMPETITIVE SCENARIO 51
Competitive Issues in HRO Market 51

8. SERVICE/PRODUCT LAUNCHES 52
Isosceles Finance Introduces HRO Services for Small and Mid-
Sized Companies 52
ACS Introduces SyncHROSM HRO Solution 52
Mercer to Expand Health and Benefits Administration
Outsourcing Platform 52
Wipro Partners with Oracle and Hackett to Launch 'simPlify' 53

9. SERVICE/PRODUCT LAUNCHES IN THE RECENT PAST - A PERSPECTIVE
BUILDER 54
Futurestep Introduces Strategic Recruitment Process
Outsourcing Solution 54
Ceridian Launches HR/Payroll Latitude Solution 54
Paychex Rolls Out FSA Debit Card 55
ADP Rolls Out Online Payroll System 55
Ceridian Introduces E-Learning Service 55
Paychex Introduces Paychex Accountant Knowledge Center 55
Paychex, BeneTrac Enhance Integration Payroll and Benefits
Solutions 56
EquaTerra, SAP and ARINSO Introduce OpenDoor HRO 56
CoAdvantage Unveils Employee Perks Program for HRO/PEO Clients 56
Ceridian Launches 'Risk Management Solutions' for Small Size
Firms 56
Ceridian Launches CPA Client Connection 57
Ceridian Launches Enhanced Web Based HR/Payroll Solutions 57
Paychex Launches Paychex COBRA Administration for Small/Mid-
Size Business 57
Pinstripe Unleashes Talent Mindset for Staffing Issues 58
ADP Introduces EasyPayNet for Easy and Secure Payroll Data
Handling 58
Sage Group Introduces Online Sage Payroll Services 58
Mercer HR Consulting Unleashes Mercer Retirement Solutions 58
EquaTerra Launches EQuation HRO 59
Pinstripe Launches Groundbreaking R2R' Platform 59
Paychex Introduces Premier Human Resources 60
Ceridian Launches Interactive EAP/Work-Life Tool 61
Ceridian Launches Expanded, Comprehensive Tools 61
Aon HRO in Combination with Outsource Institute Launches HR
Outsourcing Website 62
Edcor Announces Expansion of its Service Offering 63
Mobility Services International Launches Partner Channel Program 63

10. RECENT INDUSTRY ACTIVITY 64
Xerox Acquires ACS 64
NorthgateArinso Takes Over HR Management Division of Convergys 64
ADP Acquires OneClickHR 64
Tatum and Spherion to Merge Operations 64



Adecco Takes Over MPS Group 65
Talent2 Acquires Zapper 65
Talent2 Acquires Sugar International 65
NorthgateArinso Takes Over Neller 65
Manpower Acquires COMSYS 66
Alphastaff Acquires Selective HR Solutions 66
International Paper and Hewitt Renew HR BPO Deal 66
TriNet Group Takes Over Gevity 66
ADP Acquires HRinterax 67
NorthgateArinso Completes Acquisition of CIAN 67
CompuPay Takes Over Infinity Payroll 67
RightThing to Take Over RPO Division of Capital H Group 67
ADP Acquires Majority Stake in ChinaLink Professional Services 68
Human Link to Merge HR Operations with HRMSC 68
Oasis Takes Over National HR Advantage 68
Ceridian Combines HR Business Teams 68
Randstad to Sell Dutch HR Services to Raet 69
ADP Streamline Partners with Business Systems House for
Payroll Services 69
Adecco Forges RPO Agreement with Morgan Stanley 69
NorthgateArinso to Offer HR Support to AstraZeneca 69
Infosys and Oracle Join Forces to Introduce Infosys Business
Platform for HR 70
Convergys to Renew Deal with Texas HHSC 70
MrTed Signs Deal with Exect 70
Caliber Point Inks Agreement with Oracle to Offer HRO Solutions 71
SuccessFactors Inks Agreement with EMPO Corporation 71
Delta Air Lines Extends Agreement with PeopleScout 71
Quintegra and Mancer Consulting Ink Agreement 71
BAE Systems Selects AMS to Provide Recruitment Solutions in UK 72
Mosaic to Employ Ceridian HRO Solutions 72
CDP Group Chooses Pacnet to Provide Internet Connectivity 72
Cornerstone OnDemand Enters into Partnership with Talent2 72
State of Georgia Selects Hewitt Associates for HR Benefit
Outsourcing Services 73

11. CORPORATE ACTIVITY IN THE RECENT PAST - A PERSPECTIVE BUILDER 74
TriNet Group Takes Over LMC Resources 74
EBS On Line Merges with Ascentis 74
EBS and RMSCO to Merge 74
Manpower to Acquire CRI 74
Kohlberg Kravis Roberts Acquires Northgate Information Solutions 75
Alexander Mann Takes Over Capital Consulting 75
Ceridian Acquires Assets of COLT Express Outsourcing 75
Salary.com Acquires Genesys Software Systems 75
BPO Management Services Merges with Healthaxis 75
Whitbread Inks Deal with Ceridian 76
Hewitt Associates Inks Agreement to Sell Assets of Cyborg
Business 76
Yoh and Syngenta Ink Recruitment Outsourcing Agreement 76



ARINSO and Scotiabank in Payroll Outsourcing Deal 77
Workstream, Empagio Terminate Merger Agreement 77
Vista Equity Partners Acquires Cyborg Worldwide 77
ACS Pockets Communications Development, Inc. 77
ADP to Provide HR Services to Sodexo 77
IBM Inks Contract with Queensland State Government 78
Randstad to Acquire Vedior 78
Koosharem Acquires Assets of Resolve Staffing Inc 78
Scotiabank and ARINSO Sign Payroll Agreement 78
Barrett Business Services, Inc Acquires First Employment
Services, Inc. 78
Allegis Group Acquires Major Lindsey & Africa LLC 78
CSI Cos., Inc. Acquires Mark Matta & Associates, Inc. 79
CompuPay Acquires Key Payroll Online 79
Manpower Acquires Clarendon Parker Middle East 79
CBIZ Acquires Select Assets of Computer Payroll Company 79
CoAdvantage Pockets PlanSource and Nelco 79
Oasis Outsourcing Takes Over Professional Employer Plans 80
Arthur J. Gallagher Takes Over RSI 80
NIB Enters into Agreement with Electronic Documents Centre 80
CCSC Partners with Core People Resources 80
Bartech Group Establishes New Divisions to Address HR
Outsourcing Functions 80
Sodexo Chooses ADP Employer Services as HR Business Provider 81
Hewitt Associates to Acquire RealLife HR 81
Equifax Acquires TALX Corp. 81
Vedior NV Acquires Think Resources, Inc. 81
Thomas Cook Group Inks Outsourcing Agreement with Accenture 81
Adecco Acquires Tuja Group for '800M 82
ADP to Provide Payroll System for Schindler Group 82
Ceridian Bags 8 New Contracts 82
Convergys Inks Contract with Starbucks 82
Convergys Inks Agreement with Johnson & Johnson Services, Inc. 82
ExcellerateHRO Extends Contract with TOTAL 82
Paychex Forms Strategic Alliance with Taleo 83
Mercer Human Resource Consulting Changes Name to Mercer 83
Financial Engines and Mercer HR Services Extend Alliance 83
NIS Acquisitions to Acquire Northgate Information Solutions PLC 83
ARINSO to Provide HR System to Cadbury Schweppes 83
ARINSO and Agilent Technologies Ink Agreement 83
ARINSO Secures Contract from Philip Morris 84
Vedior to Acquire GULP 84
Select Appointments Acquires Interest in Calibre 84
NIS Acquires ARINSO to form NorthgateArinso 84
Vedior Acquires Stake in Major Players Ltd 84
Fidelity National Financial, Thomas H Lee Partners Acquire
Ceridian 85
Paychex Acquires BeneTrac 85
Kelly Services Acquires Access AG 85
Mangrove Employer Services Acquires Access1 Source Nevada 85



TriNet Bags John Parry & Alexander 85
CPL to Acquire Allied Nurses Agency and Northside Recruitment 85
Accenture Offers HR Services to Kimberly-Clark 86
Resolve Staffing Unleashes 6 Offices 86
Indian IT Firms Outsource Administrative Functions to US Company 86
United Utilities Divests Vertex for $217M 86
Ceridian Extends Scottish Operations 86
Vurv Sets up HRO Center of Excellence 86
Talent2 International to Launch Operations in Shanghai 86
SITI Corp Opens Recruiting Base in Hyderabad 87
IBM Wins HR Service Agreement from American Airlines 87
Dow Corning Outsources Recruitment Process to Aon Consulting 87
Ceridian Bags Somerfield's HR Services Contract 87
TalentTrack to Provide RPO Services to Tenet Healthcare 87
Pinstripe Ventures into Health Care Staffing Services 88
Razorwest Offers RPO Services for NeoSystems Corp. 88
Summit HR Extends its Operations in India 88
Hewitt Acquires Adelaide Consulting 88
ExcellerateHRO Partners with HireRight 89
Mangrove Acquires BenefitOne 89
Fujitsu Acquires Stakes in TDS 89
Accenture Clinches Major Contract from Macquarie Bank of
Australia 89
Oasis Acquires Kelly's Staff Leasing Business 89
ACS Resolves Dispute with Delta Airlines 90
ADP Pockets Outsourced Payroll Services Wing From Intuit 90
Gevity Pockets HRAmerica 90
UnicornHRO Acquires BMH, Inc 90
HR Xcel Clinches Major Contract From DSM 91
Arinso Acquires OpenHR 91
TalentFusion Bags Major Contract From Wheelabrator 91
Xansa Secures Major Contract From Lloyds TSB 91
Hitachi to Establish HR and Finance Outsourcing Unit 91
ADP Opens HRO Center in Prague 91
Fujitsu Services Clinches a BPO Contract from DFP 92
ARINSO Acquires Lansdowne 92
Arinso Open New Center in Australia 92
Hewitt Associates Inaugurates New HRO Center in Poland 92
Chandler Macleod Acquires MSA 93
HR XCEL to Offer HRO Services to PJCOMN and Papa John's Pizza
Restaurants 93
CloverTex Outsources HR Activities to HR XCEL, LLC 93
ADP Partners with Synovus to Provide COS 93
SourceMind Bags Additional Contract from the US Bank 93
CSC Bags BPO and IT Outsourcing Contract from the U.S. Life
Insurer 94
Workscape Expands Benefits Administration Operations 94
KPN Outsources Salary Administration Services to LogicaCMG 94
Pearl Group Awards BPO Deal to Diligenta 94
WM-data AB Bags Electrolux IT Outsourcing Contract 95



WM-Data Inks Outsourcing Contract With BTJ Group 95
Smith, Frank & Partners Floats Joint Venture with Roach Howard
Smith & Barton 95
Ma Foi Forays Into Middle-East HR Services Market 95
Helios HR Purchases HR Advantage 96
TriNet Inaugurates New Headquarters in Boston 96
The Castleton Group Teams with Senn Dunn Insurance 96
Hewitt Initiates Mobility Services in Shanghai 96
Quest Inc. Outsources HR Activities to CoAdvantage 96
ClearPoint and Terra Nova Inks Merger Agreement 97
National PEO Offers HR Outsourcing Services to Restaurant
Industry 97
Convergys Corp. Wins Dupont's HR Outsourcing Contract 97
Accenture to Provide HR Outsourcing Services to New Century
Financial Corp 97
PACEL Acquires HR Contracts of Capital Resource Solutions 97
ADP to Acquire Outsourcing Services and Solutions Provider,
Employease 98
Secova, UltraLink Unify Operations 98
PACEL to Acquire WWPSV 98
TWC Group Merges with HR Impact 98
HALO Technology Holdings Creates HRMS Leader, Empagio 98
TriNet Purchases Assets of Outsource Group 99
EquaTerra, TPI Call Off Merger 99
Accenture Kicks Off Delivery Center in Texas 99
Accenture, Whirlpool Ink Long Term Pact 99
Accenture, Unilever Ink Global Outsourcing Deal 99
CVS/pharmacy Signs Long-Term BTO Contract with IBM 99
TALX Corp, ADP Ally for Employment & Verification Service 99
Greenfire International Acquires Intercede 100
Progressive Employer Services Acquires SEMC 100
Kenexa Acquires Knowledge Workers Inc 100
Resolve Staffing Acquire ELS to Form Nation's Top HRO 100
Nautic Partners Concludes Acquisition of Oasis Outsourcing 100
IKEA Awards HR Outsourcing Contract to ADP 100
AlphaStaff Commences HR Operations in Texas 101
Workstream, ExcellerateHRO Enter Distribution Pact 101
Hewitt Join Hands with Sun Microsystems to Enable HR BPO
Operations 101
Quintek Expands to Two Additional BPO Markets 101
ADP, First Data Sign Distribution Pact for Payroll Outsourcing
Services 101
Steria Wins Outsourcing Contract for French Town 101
Accenture Establishes BPO Delivery Centers in East Europe 102
Mercer Acquires Pendia Associates AG 102
HP, Nestle Ink HRO Deal 102
NASSCOM, CBI Enable Low-Cost BPO Expertise to European SMEs 102
ARINSO, Vurv Ally for Advanced Talent Management Resource 102
Nordea Bank, Zalaris Team Up for Payroll Management 102
Finnish Firms Personec, Tuko Logistics Ink Outsourcing Contract 103



Northgate Bags Outsourcing Contract from Boots 103
WM-data Acquires Proffice Service Centers AB 103
MGI Expands to Europe 103
Empagio Sets Up Payroll Tax Filing Division 103
Talent2 International to Invest in Indian HR Firm 103
Mercer HR Services Inks Partnership Deal for Global Operation
Centre 104
ProLease Adopts New Name, TalentPro 104
IBM Japan Inks HR Agreement with Sanyo Electric 104
Convergys Open Branch Office in Dalian 104
ACS Establishes Human Capital Management Solutions 104
Accenture, Crestline Join Hands for BPO Services 105
Convergys Bags "SAP's BPO Program" Membership 105
ExcellerateHRO Clinches Major Contract from Bank Of America 105
7-Eleven Renews Benefit Administration Agreement With
ExcellerateHRO 105
Accenture Acquires BPO Assets of Savista 105
ACS Bags HR BPO Contract from GlaxoSmithKline 106
ACS Takes Over Intellinex 106
ExcellerateHRO Commences Operations in Des Moines, IA 106
AHT, Genesys Partner to Improve HR Solutions for Healthcare
Industry 106
Genesys Extends Services for Filing Payroll Tax 107
Hewitt Bags HR BPO Contract from Catholic Health Initiatives 107
Avon Partners IBM for HR Business Transformation Outsourcing
Services 107
ACS Sign Pact to Become SAP Implementation & Support Partner
for Safety-Kleen 107
Adecco Group Establishes Adecco Institute 107
Hewitt Associates Clinches Contract from Centrica 108
Rhodia Partners IBM, ADP to Strengthen Human Resources Wing 108
Convergys Bags HR Contract From IHG 108
Goodyear Extends HRO Contract with ACS 108
Wink Companies Selects UltiPro Solutions for HR/ Payroll
Processing 109
Glacier Bancorp Upgrades HR/Benefits/Payroll with UltiPro
Intersourcing Model 109
Birmingham Water Works Opts for UltiPro to Streamline HR and
Talent Management 109
Mesa Selects Ultimate Software's UltiPro for Web-based HR/
Payroll Solutions 109
United Dominion Selects Ultimate Software's UltiPro
Intersourcing Model 109
Sawyer Realty Holdings Purchases UltiPro Intersourcing Model 110
Aon Consulting Clinches Multi-Dollar Contract from United
Rentals, Inc 110
PlatformOne Bags Five Major Contracts 110
The Right Thing Bags RPO Contract From Unisys 110
PEO Acquires Aegis Group 110
BBC Grants Major Contract to Capita Plc 110



Northgate Pockets Engage Technologies 111
Personec Clinches Major Contract From Oriola 111
Hewitt Establishes Benefit and Pension Services Team in Budapest 111
NetFabric Holdings Sets Up Establishment In India 111
Automatic Data Processing Pockets Taxware, LP 111
Silver Lake Partners, Blackstone Group to Acquire Northgate 111
Pinstripe Establishes Healthcare Group for Talent Acquisition/
Recruitment Service 111
Arinso Bags Major Contract from CA, Inc 112

12. FOCUS ON SELECT PLAYERS 113
Accenture Plc (Ireland) 113
Adecco S.A. (Switzerland) 113
ACS, A Xerox Company (USA) 114
ExcellerateHRO Corporation (USA) 114
Automatic Data Processing, Inc. (USA) 114
Ceridian Corporation (USA) 115
Empower Software Solutions, Inc. (USA) 115
Fidelity Management and Research LLC (USA) 116
General Outsourcing Co, Ltd. (Thailand) 116
Genesys (USA) 116
Hewitt Associates, LLC (USA) 116
IBM Global Business Services (USA) 117
Mercer (UK) 117
NorthgateArinso UK Limited (UK) 117
NorthgateArinso, Inc. (USA) 118
Paychex, Inc. (USA) 118
Pinstripe, Inc. (USA) 118
Randstad Holding NV (The Netherlands) 119
Talx Corporation (USA) 119
TriCore, Inc. (USA) 119
Ultimate Software Group, Inc. (USA) 120

13. GLOBAL MARKET PERSPECTIVE 121
Table 2: World Recent Past, Current and Future Analysis for
Human Resource Outsourcing by Geographic Region - US, Canada,
Europe, Asia and Rest of World Independently Analyzed by
Annual Revenue Figures in US$ Million for the Years 2007
through 2015 (includes corresponding Graph/Chart) 121

Table 3: World Historic Review for Human Resource Outsourcing
by Geographic Region - US, Canada, Europe, Asia and Rest of
World Independently Analyzed by Annual Revenue Figures in US$
Million for the Years 2000 through 2006 (includes
corresponding Graph/Chart) 122

Table 4: World 11-Year Perspective for Human Resource
Outsourcing by Geographic Region - Percentage Breakdown of
Revenues for US, Canada, Europe, Asia and Rest of World for
the Years 2005, 2010 and 2015 (includes corresponding



Graph/Chart) 123

Benefits Administration Services by Geographic Region - US,
Canada, Europe, Asia and Rest of World Independently Analyzed
by Annual Revenue Figures in US$ Million for the Years 2007

Table 6: World Historic Review for Benefits Administration
Services by Geographic Region - US, Canada, Europe, Asia and
Rest of World Independently Analyzed by Annual Revenues in US$

Table 7: World 11-Year Perspective for Benefits Administration
Services by Geographic Region - Percentage Breakdown of
Graph/Chart) 126

Payroll Services by Geographic Region - US, Canada, Europe,
Asia and Rest of World Independently Analyzed by Annual
Revenue Figures in US$ Million for the Years 2007 through 2015
(includes corresponding Graph/Chart) 127

Table 9: World Historic Review for Payroll Services by
Geographic Region - US, Canada, Europe, Asia and Rest of World
Independently Analyzed by Annual Revenue Figures in US$

Table 10: World 11-Year Perspective for Payroll Services by
Geographic Region - Percentage Breakdown of Revenues for US,
Canada, Europe, Asia and Rest of World for the Years 2005,
2010 and 2015 (includes corresponding Graph/Chart) 129

Education and Training Services by Geographic Region - US,

Table 12: World Historic Review for Education and Training

Table 13: World 11-Year Perspective for Education and Training



Graph/Chart) 132

Recruitment and Staffing Services by Geographic Region - US,

Table 15: World Historic Review for Recruitment and Staffing

Table 16: World 11-Year Perspective for Recruitment and
Staffing Services by Geographic Region - Percentage Breakdown
of Revenues for US, Canada, Europe, Asia and Rest of World for
Graph/Chart) 135

Hiring Administration Services by Geographic Region - US,

Table 18: World Historic Review for Hiring Administration
Rest of World Independently Analyzed by Annual Revenue Figures
in US$ Million for the Years 2000 through 2006 (includes

Table 19: World 11-Year Perspective for Hiring Administration
Graph/Chart) 138

Other Human Resource Outsourcing Services by Geographic Region
- US, Canada, Europe, Asia and Rest of World Independently
Analyzed by Annual Revenue Figures in US$ Million for the
Years 2007 through 2015 (includes corresponding Graph/Chart) 139

Table 21: World Historic Review for Other Human Resource
Outsourcing Services by Geographic Region - US, Canada,
Europe, Asia and Rest of World Independently Analyzed by



Annual Revenue Figures in US$ Million for the Years 2000

Table 22: World 11-Year Perspective for Other Human Resource
Outsourcing Services by Geographic Region - Percentage
Breakdown of Revenues for US, Canada, Europe, Asia and Rest of
World for the Years 2005, 2010 and 2015 (includes

14. THE UNITED STATES 142
A.Market Analysis 142
Outlook 142
Impact of Recession 142
Uncertain Economy: A Time for Negotiating Deals 142
Outsourcing of Individual HR Processes 143
End-to-End HRO BPO Services 143
Sustaining Profitability - The Primary Focus Area 144
Indian IT Outsourcers - A Way Out for Clients Seeking HR
BPO Services 144
US Employers Opt for Selective Outsourcing 144
HR BPO - Transforming the HR Function 145
Middle-Market Companies - Lethargic to Implement HCM 145
Mid-Market Companies - Driving RPO Services 145
Small Businesses Prefer PEOs for HR Outsourcing 145
Competitive Landscape 146
Consulting Community 146
Aspects of Capability 146
Strategies of Outsourcing 147
HRO: Role of HR Manager 147
Table 23: Major Outsourcing Activities in the US (includes
B.Market Analytics 149
Table 24: US Recent Past, Current and Future Analysis for
Human Resource Outsourcing by Service Segment - Benefits
Administration Services, Payroll Services, Education and
Training Services, Recruitment and Staffing Services, Hiring
Administration Services and Other Services Independently

Table 25: US Historic Review for Human Resource Outsourcing
by Service Segment - Benefits Administration Services,
Payroll Services, Education and Training Services,
Recruitment and Staffing Services, Hiring Administration
Services and Other Services Independently Analyzed by Annual
Revenue Figures in US$ Million for the Years 2000 through
2006 (includes corresponding Graph/Chart) 150

Table 26: US 11-Year Perspective for Human Resource
Outsourcing by Service Segment - Percentage Breakdown of



Revenues for Benefits Administration Services, Payroll
Services, Education and Training Services, Recruitment and
Staffing Services, Hiring Administration Services and Other
Services for the Years 2005, 2010 and 2015 (includes

15. CANADA 152
Market Analysis 152
Table 27: Canadian Recent Past, Current and Future Analysis
for Human Resource Outsourcing by Service Segment - Benefits

Table 28: Canadian Historic Review for Human Resource
Outsourcing by Service Segment - Benefits Administration
Services, Payroll Services, Education and Training Services,

Table 29: Canadian 11-Year Perspective for Human Resource

16. EUROPE 155
Outlook 155
A Glimpse of European BPO Market 155
HR Outsourcing: A Growing Market 156
Multi-Process HRO Initiatives in Europe 156
Near-Shore Service Delivery - A Key Consideration in Europe 156
RPO Market in Europe 156
Table 30: European Recent Past, Current and Future Analysis
for Human Resource Outsourcing by Geographic Region -
France, Germany, Italy, UK and Rest of Europe Independently

Table 31: European Historic Review for Human Resource
Outsourcing by Geographic Region - France, Germany, Italy,
UK and Rest of Europe Independently Analyzed by Annual




Table 32: European 11-Year Perspective for Human Resource
Outsourcing by Geographic Region - Percentage Breakdown of
Revenues for France, Germany, Italy, UK and Rest of Europe
for the Years 2005, 2010 and 2015 (includes corresponding
Graph/Chart) 159

Table 33: European Recent Past, Current and Future Analysis

Table 34: European Historic Review for Human Resource
Revenue Figures in US$ Million for Years 2000 through 2006
(includes corresponding Graph/Chart) 161

Table 35: European 11-Year Perspective for Human Resource

16a. FRANCE 163
Market Analysis 163
Table 36: French Recent Past, Current and Future Analysis

Table 37: French Historic Review for Human Resource



Table 38: French 11-Year Perspective for Human Resource

16b. GERMANY 166
Market Analysis 166
Table 39: German Recent Past, Current and Future Analysis

Table 40: German Historic Review for Human Resource

Table 41: German 11-Year Perspective for Human Resource

16c. ITALY 169
Market Analysis 169
Table 42: Italian Recent Past, Current and Future Analysis

Table 43: Italian Historic Review for Human Resource




Table 44: Italian 11-Year Perspective for Human Resource

16d. THE UNITED KINGDOM 172
Outlook 172
HR Outsourcing Market: On Road to Recovery 172
Rising Demand for HRO Services from Public Sector 173
Table 45: UK Recent Past, Current and Future Analysis for
Analyzed by Annual Revenues in US$ Million for the Years
2007 through 2015 (includes corresponding Graph/Chart) 174

Table 46: UK Historic Review for Human Resource Outsourcing
by Service Segment - Benefits Administration Services,

Table 47: UK 11-Year Perspective for Human Resource

16e. REST OF EUROPE 177
Market Analysis 177
Table 48: Rest of Europe Recent Past, Current and Future
Analysis for Human Resource Outsourcing by Service Segment -
Benefits Administration Services, Payroll Services,
Education and Training Services, Recruitment and Staffing
Services, Hiring Administration Services and Other Services
Independently Analyzed by Annual Revenue Figures in US$



Table 49: Rest of Europe Historic Review for Human Resource

Table 50: Rest of Europe 11-Year Perspective for Human
Resource Outsourcing by Service Segment - Percentage
Breakdown of Revenues for Benefits Administration Services,
Services and Other Services for the Years 2005, 2010 and

17. ASIA 180
Outlook 180
An Overview of HRO Market in Asia 180
HRO Providers Target Mid-Market Segment 180
Challenges for Companies Adopting HRO in India and China 181
India 182
Vast Outsourcing Opportunities 182
Indian RPO Industry Holds Promise 183
China 183
Thailand 184
Japan 184
Table 51: Asian Recent Past, Current and Future Analysis for

Table 52: Asian Historic Review for Human Re



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