In a fast moving world where innovation and speed are critical, the contours of industry are changing rapidly, necessitating knowledge management. Organizations functioning in such a dynamic environment feel the need for knowledge-based and networked economy. Factors such as globalization, Internet-centric operations, and increasingly mobile workforce have resulted in cutthroat competition across every industry, compelling players to not only sustain operations but also beat trade rivals. Such a scenario necessitates knowledge management, which enables organizations to effectively utilize their knowledge assets for gaining a competitive edge. These and other market data and trends are presented in "Knowledge Management: Worldwide Market Trends" by BizAcumen, Inc. Our reports are designed to be most comprehensive in geographic coverage and vertical market analyses.

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Knowledge Management - Worldwide Market Trends
Published on November 2009
Report Summary
In a fast moving world where innovation and speed are critical, the contours of industry are changing rapidly, necessitating knowledge
management. Organizations functioning in such a dynamic environment feel the need for knowledge-based and networked economy.
Factors such as globalization, Internet-centric operations, and increasingly mobile workforce have resulted in cutthroat competition
across every industry, compelling players to not only sustain operations but also beat trade rivals. Such a scenario necessitates
knowledge management, which enables organizations to effectively utilize their knowledge assets for gaining a competitive edge.
These and other market data and trends are presented in "Knowledge Management: Worldwide Market Trends" by BizAcumen, Inc.
Our reports are designed to be most comprehensive in geographic coverage and vertical market analyses.
Table of Content
KNOWLEDGE MANAGEMENTBMR-7014
CONTENTS
1. METHODOLOGY 1
Study Reliability and Reporting Limitations 1
Disclaimers 2
Quantitative Techniques & Reporting Level 3
2. MARKET SNAPSHOTS 4
3. MARKET DYNAMICS 4
Securing a Competitive Edge with Knowledge Management 4
4. MARKET TRENDS 5
Knowledge Sharing Services to Drive Knowledge Management 5
Simplifying Product Development Processes - A Selling Point 6
Retail - The New Avenue for KM 6
Pharmaceutical Industry Ready to Adopt KM in a Major Way 6
Single KM Suites to Address the Users Desires 7
Converging Technologies Pave Way for Consolidation 7
Need for Network-Based Environment Drives KM Software Market 8
Demand for Collaboration Software on the Rise 8
Expertise Location: Growth Prospects for KM 8
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KM and E-Learning Move Towards Convergence 8
Factors Restraining Convergence 9
Future of Knowledge Management Programs 9
Knowledge-Based CRM Holds Immense Growth Potential 10
Federal & Non-Profit Enterprises Enhance KM Investments 10
Knowledge Workers Drive Implementation of KM Programs 10
Knowledge Management Enables High-Performance Workplace 10
Trends in Worldwide Knowledge Management Market 11
5. ISSUES INFLUENCING KNOWLEDGE MANAGEMENT MARKET 12
Technological & Human Capabilities Critical forEffective
Knowledge Management 12
Human Resource - A Critical Constituent of KM Initiatives 12
Technology - A Fundamental Requirement for Knowledge
Management Systems 12
Search and Retrieval - Critical to Business Productivity 13
Retaining Knowledge - A Universal Challenge 14
Intellectual Property Protection - A Key Concern 14
E-Learning: Benefiting from Knowledge Management 14
Knowledge Management & ROI 14
KM & E-Commerce: Improving Enterprise Efficiency 15
KM Brings Forth Privacy Concerns 15
Competitive Intelligence Hinders Knowledge Sharing 15
KM Technologies Prove Beneficial in Natural Disasters 16
Significance of Personal Knowledge Management in Enterprises 16
Blogs - A New Knowledge Management Tool 16
Benefits of Enterprise Weblogs 17
6. PRODUCT FACTS 18
Knowledge Management 18
Knowledge Management Software 18
Trends in Knowledge Management Software Market 18
Knowledge Management Services 18
Document Management Market on a High 18
Enterprise Portals 19
Enterprise Content Management 19
Content Management Software Market 20
Trends in Content Management Market 20
Regulatory Environment 21
Security Threat from Hackers 21
Increased Demand for Electronic Payments 21
7. KNOWLEDGE MANAGEMENT INITIATIVES IN SELECT INDUSTRIES 22
Pharmaceutical Industry 22
Oil and Gas Companies 22
Stringent Regulatory Measures Necessitate Effective Data
Management 22
Move Towards Adoption of Advanced Technologies 22
Call Centers 23 Common Challenges Faced in Call Centers 23
Advantages of Implementing Knowledge Management in Call Centers 23
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Manufacturing Sector 24
Retaining Employee Knowledge - A Critical Challenge 24
New Strategies to Counter Knowledge Loss 24
Wireless Enterprises 25
Higher Education 26
8. CORPORATE DEVELOPMENTS 26
Tricom Document Management Purchased Apex Document Solutions 26
Oracle Buys Captovation 27
Ascentium Establishes First Overseas Office 27
Mediasurface to Launch Immediacy WCMs 6.0 27
Thomson West Launches West KM 4.0 for Legal Professionals 27
Systems Alliance Introduces SiteExecutive 4 27
Interwoven Closes Acquisition of Optimost 28
FatWire Acquires Content Sharing Tools Provider to Extend
Leadership 28
KANA Software Buys Kansas Management Consulting And Systems
Integration Services 28
Consona Acquires KNOVA 28
TMNG Global Takes Over TWG Consulting 29
CSW Group Unveils Subsidiary in the US 29
KeyMark Inks Partnership with European Handwriting Recognition
Technologies Provider 29
KMSI and RWD Technologies Agree to Jointly Offer eLearning
Solutions 29
Open Text to Provide Livelink ECM to UK's Defense Science and
Technology Lab 29
Open Text Buys Virginia Based Government Solutions Specialist 29
Fininfo Acquired by US Based Investment Advice Provider 30
Agfa-Gevaert Purchases German Hospital Document Management
System Provider 30
TIS Takes Over a UK Knowledge Management Business 30
SDL Buys Tridon 30
Mediasurface Acquires WCM Software Business 30
Biomax Informatics Buys Data Mining Business of Austrian Company 31
TechTarget Acquires Australian Search Resource 31
TIS Buys 51% Stake in Singapore Document Capture Business 31
eGain Allies with South African Call Center to Launch
Knowledge Management Solutions 31
Hyland Launches Upgraded Version of OnBase ECM Suite 31
Adenin Unleashes Upgraded Intranet Suite 32
Passageways Unveils New Knowledge Management Application 32
Interwoven Rolls out Latest Version of ICDM Solution 32
Open Text Unveils New Email Management for Microsoft Exchange
Server 2007 32
Open Text Unleashes New Release of Genio® 7 33
9. MAJOR PLAYERS 33
Knowledge Management Software 33
Art Technology Group, Inc. (US) 33
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Autonomy Corporation Plc (US) 34
EMC Documentum (US) 34
Fast Search & Transfer ASA (Norway) 34
IBM Global Services (US) 34
FileNet Corporation (US) 35
Interwoven, Inc. (US) 35
Open Text Corporation (Canada) 35
Hummingbird (Canada) 35
Knowledge Management Services 35
Atos Origin S.A. (France) 35
BearingPoint (US) 35
Cap Gemini Ernst & Young (France) 36
Computer Sciences Corporation (US) 36
Electronic Data Systems Corporation (US) 36
Vignette Corporation (US) 36
10. MARKET ANALYTICS 37
11. THE UNITED STATES 39
Overview 39
KM in the US Government & Federal Sectors 40
Challenges Facing Government Sector 40
Information Management, Sharing & Access 40
Security Concerns 41
Aging IT Workforce 41
Market Drivers 41
Market Restraints 42
Knowledge Management Initiatives in Federal & Government
Agencies 42
12. EUROPE 45
Overview 45
Factors Driving Implementation of KM in Europe 45
Small and Medium Enterprises - A Key Segment for KM Initiatives 46
13. ASIA-PACIFIC 47
Overview 47
Knowledge Management Gains Momentum in Asia 47
Status of KM in Various Nations 47
Intellectual Capital Management Capabilities in Asian
Companies - On Par with Western Enterprises 48
Innovation - Key Aspect of Asian Companies 48
Enterprise Portals Market in Asia-Pacific 48
Select Regional Markets - An Overview 48
India 48
Common Tools Used in KM Initiatives 49
Manufacturing Companies: On Road to KM Implementation 49
Maturing Conditions for Document Management Systems Market 49
Document Management and Workflow Software and Services Market 50
Government Institutions & Departments 50
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Banking, Financial Services, and Insurance (BFSI) 50
IT Sector 50
Manufacturing Sector 51
Telecom 51
Enterprise Portal, Collaborative Tools, and Conten
Management Software and Services Market 51
Manufacturing 51
Banking, Financial Services, and Insurance Segment 52
Government Institutions 52
Telecom 52
Other Verticals 52
Pure-Play Knowledge Management Application Software and
Services Market 52
Benefits from KM Solutions 53
KM Implementation Trends in Indian Enterprises 53
China 54
Enterprise Portals in China 54
New Zealand 54
Government Policies Foster Knowledge Management 54
Emphasis on Infrastructure 54
Adoption of New Technologies 55
Major Programs Initiated by New Zealand Government 55
South Korea 56
14. REST OF WORLD 58
Outlook 58
Canada 58
Knowledge Management in Government Departments 58
EXHIBITS
Table 1: Global Knowledge Management Market by Region for the
Period 2007-2015 (Sales in US$ Billion)
Table 2: Percentage Breakdown of Global Knowledge Management
Market by Region for the Years 2008 & 2012
Table 3: Global Knowledge Management Software Market by Region
for the Period 2007-2015 (Sales in US$ Billion)
Table 4: Percentage Breakdown of Global Knowledge Management
Software Market by Region for the Years 2008 & 2012
Table 5: Global Knowledge Management Services Market by Region
for the Period 2007-2015 (Sales in US$ Billion)
Table 6: Percentage Breakdown of Global Knowledge Management
Services Market by Region for the Years 2008 & 2012
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Table 7: Knowledge Management Market by Product Segment in the
US: 2007-2015 (Sales in US$ billion)
Table 8: Percentage Breakdown of Knowledge Management Market
by Product Segment in the US for the Years 2008 & 2012
Table 9: Knowledge Management Market by Product Segment in
Europe: 2007-2015 (Sales in US$ billion)
Table 10: Percentage Breakdown of Knowledge Management Market
by Product Segment in Europe for the Years 2008 & 2012
Table 11: Knowledge Management Market by Product Segment in
Asia-Pacific: 2007-2015 (Sales in US$ billion)
Table 12: Percentage Breakdown of Knowledge Management Market
by Product Segment in Asia-Pacific for the Years 2008 & 2012
Table 13: Knowledge Management Market by Product Segment in
Rest of World: 2007-2015 (Sales in US$ billion)
Table 14: Percentage Breakdown of Knowledge Management Market
by Product Segment in Rest of World for the Years 2008 & 2012
COMPANIES PROFILED
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