UK Consumer Satisfaction Index 2012 for food & grocery is based around individual retailers and provides a highly detailed, data-rich overview of a retailer's customers, drawing on a nationwide survey of 6,000 shoppers each year.Measure and rank your performance in customer satisfaction in the sector and assess how this has changed using six years of history (2007'12).Includes ratings for price, range, quality, service, convenience, ambience, layout and facilities. Use these to understand strengths and weaknesses.Identifies the biggest CSI winners and losers in food & grocery this year, highlighting those that pose the greatest threat to your business.Despite recording a decline in its overall score, Waitrose has topped Verdict's food & grocery Consumer Satisfaction Index yet again.Though it has now completed its planned transformation of 180 former Netto sites into local Asda Supermarket stores, Asda has recorded a drop in its convenience rating.As consumers' budgets remain tight due to myriad financial pressures, it is unsurprising to see German discounters Aldi and Lidl scoring highly on price yet again, with many shoppers still trading down.What is driving satisfaction for different retailers in food & grocery' Which retailers have improved the most'What are your competitors' strengths and weaknesses and how can you exploit them by adapting your own strategies'How are drivers of satisfaction changing in terms of importance in the consumers' eyes' What impact is the economy having on drivers of satisfaction'

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UK Consumer Satisfaction Index 2012 Music & Video | Verdict
Consumer Report
Published on April 2012
Report Summary
UK Consumer Satisfaction Index 2012 for food & grocery is based around individual retailers and provides a highly detailed, data-rich
overview of a retailer's customers, drawing on a nationwide survey of 6,000 shoppers each year.Measure and rank your performance
in customer satisfaction in the sector and assess how this has changed using six years of history (2007'12).Includes ratings for price,
range, quality, service, convenience, ambience, layout and facilities. Use these to understand strengths and weaknesses.Identifies
the biggest CSI winners and losers in food & grocery this year, highlighting those that pose the greatest threat to your
business.Despite recording a decline in its overall score, Waitrose has topped Verdict's food & grocery Consumer Satisfaction Index
yet again.Though it has now completed its planned transformation of 180 former Netto sites into local Asda Supermarket stores, Asda
has recorded a drop in its convenience rating.As consumers' budgets remain tight due to myriad financial pressures, it is unsurprising
to see German discounters Aldi and Lidl scoring highly on price yet again, with many shoppers still trading down.What is driving
satisfaction for different retailers in food & grocery' Which retailers have improved the most'What are your competitors' strengths and
weaknesses and how can you exploit them by adapting your own strategies'How are drivers of satisfaction changing in terms of
importance in the consumers' eyes' What impact is the economy having on drivers of satisfaction'
Table of Content
EXECUTIVE SUMMARY
'About CSI
'Summary of findings ' Music & video
- Play.com makes a marginal gain in its overall score '
- ' but enough to knock Amazon off top spot
- Asda maintains lead over rival grocer Tesco '
- ' despite Tesco making significant gains
- HMV's performance remains inconsistent
- iTunes falls to sixth place
SYNOPSIS AND COMPARATIVES
'Music & video
RANKINGS
'Overall ranking ' music & video
'Winners since last year ' music & video
'Losers since last year ' music & video
'Rankings for range ' music & video
'Rankings for price ' music & video
'Rankings for convenience ' music & video
'Rankings for quality ' music & video
'Rankings for service ' music & video
'Rankings for ambience ' music & video
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'Rankings for facilities ' music & video
'Rankings for layout ' music & video
TABLES
'Table: Music & video highest scoring retailers overall and by factor 2011 & 2012
'Table: CSI comparison of music & video with all retail 2012
'Table: Retailers ranked by overall CSI score 2012
'Table: Music & video retailers with the most significant gains in overall CSI score 2012
'Table: Music & video retailers with the most significant losses in overall CSI score 2012
'Table: Retailers ranked by latest CSI score for range 2007'12
'Table: Retailers ranked by latest CSI score for price 2007'12
'Table: Retailers ranked by latest CSI score for convenience 2007'12
'Table: Retailers ranked by latest CSI score for quality 2007'12
'Table: Retailers ranked by latest CSI score for service 2007'12
'Table: Retailers ranked by latest CSI score for ambience 2007'12
'Table: Retailers ranked by latest CSI score for facilities 2007'12
'Table: Retailers ranked by latest CSI score for layout 2007'12
FIGURES
'Figure: Yearly overall score comparison of music & video with all retail 2007'12
Companies mentioned
Apple Inc., CMS Energy Corporation, Hutchison 3G UK Limited
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