For the complete report, get in touch with us at : info@netscribes.com Abstract: Netscribes latest market research report titled VoIP Market in India 2014 illuminates the dynamics in the internet telephony market. Voice over Internet Protocol, popularly known as VoIP, initially witnessed adoption among enterprise users with the objective to reduce communication cost, especially for long distance calls and audio conferences. As smaller companies began to look for business from other countries, the need was no longer restricted among big enterprises. Average Internet speed in India rose to 1.3 Mbps from 1 Mbps in 2012. Advancement in the field of broadband internet service and increased adoption of smartphones, tablets, and PCs led to embracement of VoIP services amongst general consumers. Security aspects of the VoIP has been one of the primary reasons why Indian regulatory bodies have not authorized unrestricted VoIP in the past, but Telecom Commission has given the green signal to VoIP under the National Telecom Policy 2012; this provides huge opportunity for the VoIP service providers in India. The Government is however looking to mandate the establishment of local servers with the aim of eliminating security breach or misuse of VoIP services. With Q4 2013 posting a 7% quarter to quarter growth of Internet telephony minutes of usage, the market prospect for VoIP services looks prosperous in the coming years. Coverage Overview of the VoIP service market in India and forecasted market size data in terms of usage over 2012 to 2018 VoIP Evolution in India over 1995 to 2013 Qualitative analysis of the major drivers and challenges affecting the market Analysis of the competitive landscape and detailed profiles of major public and private players Key recent developments associated to VoIP services in India Market opportunities through present scenario in the Indian market Table of Contents: Slide 1: Executive Summary Macroeconomic Indicators Slide 2: GDP at Factor Cost: Quarterly (2010-11 - 2013-14), Inflation Rate: Monthly (Jul 2013 - Dec 2013) Slide 3: Gross Fiscal Deficit: Monthly (Feb 2013 - Jul 2013), Exchange Rate: Half Yearly (Oct 2013 - Mar 2014) Slide 4: Lending Rate: Annual (2008-09 - 2011-12), Trade Balance: Annual (2010-11 - 2013-14), FDI: Annual (2009-10 - 2012-13) Introduction Slide 5-8: VoIP - Overview, Evolution of VoIP in India, Categories of VoIP Telephony Services, VoIP Delivery Setup Framework Market Overview Slide 9-11: Market Overview - Global, Market Overview - India, VoIP Usage by Key Sectors Drivers & Challenges Slide 12: Drivers and Challenges - Summary Slide 12-19: Drivers Slide 20-21: Challenges Competitive Landscape Slide 22: Porters Five Forces Analysis Slide 23-27: Competitive Benchmarking Slide 28-47: Major Public Players Slide 48-71: Major Private Players Recent Developments Slide 72-73: Key Recent Developments - VoIP in India

1. VoIP Market – India
July 2014

2. 2VOIP MARKET IN INDIA 2014.PPT
Executive Summary
Market
Overview
 The Indian VoIP market is currently valued at INR x1 mn and is expected to attain a CAGR of
x2% to reach INR x3 mn by 20--
 Mobile VoIP market will evolve to reach the mark of INR x4 tn by 201- - 1-
 Primarily, factor1 is considered to be the most appropriate for the Indian VoIP market
Competitive
Landscape
Key Players
Bharti Airtel Ltd. Mahanagar Telephone Nigam Ltd. Reliance Communications Ltd.
Tata Communications Ltd. Aircel Cellular Ltd.
Microsoft Corporation India
Pvt Ltd.
Drivers:
Drivers &
Challenges
Challenges:
 Security Issues Associated with VoIP
 Inconsistent Internet Services
 Lack of Awareness
 Burgeoning Broadband Penetration
 Rising Mobile Device & Service Adoption,
and Availability of 3G Network
 Cost Advantage Over Traditional Calling
Services
 Burgeoning PC Penetration
 Soaring Enterprise Demand

3. 3VOIP MARKET IN INDIA 2014.PPT
•Macro Economic Indicators
•Introduction
•Market Overview
•Drivers and Challenges
•Competitive Landscape
•Recent Developments
•Market Opportunities
•Strategic Recommendations
•Appendix

4. 4
Economic Indicators (-/-)
11
12
13
14
15
d1
c1
b1
a1
INR tn
Q4
c4
b4
a4
Q3
c3
b3
Q1
a2
b2
a3
Q2
d2
c2
2013-142012-132011-122010-11
GDP at Factor Cost: Quarterly
Inflation Rate: Monthly
0.0
0.5
1.0
1.5
2.0
%
Aug 2013 - Sep 2013
r
Jul 2013 - Aug 2013
q
Jun 2013 - Jul 2013
p
Oct 2013 - Nov 2013
t
Sep 2013 - Oct 2013
s
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Introduction
Voice over Internet Protocol (VoIP) – Overview
VoIP or Internet Telephony is a term that refers to the collection of technologies that utilizes the packet-
switched connections that are a part of the Internet to exchange voice data
It uses the more efficient route of the Internet to transmit voice calls after breaking the data into
numerous digital packets unlike Public Switched Telephone Network (PSTN) which uses a dedicated line
This technology allows numerous users to send information over the same line, leading to more efficient
utilization of the telecommunications infrastructure
Due to its effective line capacity and use of the Internet, additional features such as call conferencing and
roaming do not involve any extra charges for the consumer
• VoIP telephones and multimedia PCs convert analog voice signals into digital data streams
• Telephone signals are routed over IP networks instead of over circuit-switched networks
• A call path usually consists of contacting a target PC on the Internet or connecting to a standard telephone set via a gateway
between the Internet and the PSTN
• Original VoIP signaling standard was ISH H.323 but now most networks use Session Initiation Protocol (SIP) as a signaling standard
• IP Telephones can be categorized in two segments, Hard and Soft phones
 Hard phones are hardware-based and a VoIP enabled telephone set is used for communication
 Soft phones are software-based and reside on desktops, laptops, tablets, handhelds, mobile phones or other computer platforms
VOIP MARKET IN INDIA 2014.PPT

6. 6
Key driver in segment1 is expected to be the aspect1 in the
coming years
• Market for consumer VoIP comprised around x1 mn subscribers in 20-- and it is expected to grow at a CAGR of x2% till
20--
 Mobile VoIP market will evolve to reach the mark of INR x3 tn by 20-- - 20--
• Also segment1 market size is expected to be worth INR x4 bn by 20--, with contribution of segment2 of around INR x5
bn
• VoIP and segment3 are becoming popular as they offer feature1 at a predictable and considerable aspect1
• VoIP in India is yet to gain wide-scale acceptance, but its future prospects are high and significant adoption is predicted
over the next 5 years with the introduction of technology1 and technology2 in India
• Government of India has mandated for all the VoIP service providers to follow mandate1 for purpose1 in India
Market Overview – India
Internet Telephony – Usage
VOIP MARKET IN INDIA 2014.PPT
20--
mn
20--
a3
20--
a2
a4
+y%
a6
20--
a5
20--
a1
20--

7. 7
Drivers & Challenges – Summary
Drivers
Burgeoning Broadband Penetration
Rising Mobile Device & Service
Adoption, and Availability of 3G
Network
Cost Advantage Over Traditional
Calling Services
Burgeoning PC Penetration
Soaring Enterprise Demand
Challenges
Security Issues Associated with VoIP
Inconsistent Internet Services
Lack of Awareness
VOIP MARKET IN INDIA 2014.PPT

8. 8
SAMPLEPorter’s Five Forces Analysis
Bargaining Power of Buyers
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Impact
High
Threat of New Entrants
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Impact
Medium
Bargaining Power of Suppliers
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Impact
Medium
Threat of Substitutes
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Impact
Low
Competitive Rivalry
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Impact
Medium
VOIP MARKET IN INDIA 2014.PPT

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SAMPLEKey Ratios of Top 4 Companies – Operational Basis (FY 2013) (1/3)
Competitive Benchmarking (-/5)
0
%
company4
d2
d1
company3
c2
c1
company2
b2
b1
company1
a2
a1
Net MarginOperating Margin
• Company1 recorded operating margin of -%, higher than that of company2, company3 and company4 which recorded
operating margin of -%, - and -% respectively
• Thermax however recorded the highest net margin of -% higher than that of Ion Exchange, SPML and Va Tech Wabag
which recorded net margins of -%, -% and -% respectively
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SAMPLE
Public: Domestic Company – Company 1
(1/4)
Key People
Products and Services
Company Information Offices and Centres – India
Corporate Address
Tel No.
Fax No.
Website
Year of
Incorporation
Ticker Symbol
Stock Exchange
Category Products/Services
Sectors (EPC)
Name Designation
Head Office
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SAMPLEFinancial Snapshot Key Ratios
Financial Summary
• The company incurred a net loss of INR - bn in FY 2013, as compared to net
profit of INR - bn in FY 2012
• The company reported total income of INR - bn in FY 2013, registering a
decrease of -% over FY 2012
• The company earned an operating margin of -% in FY 2013, a decrease of -
percentage points over FY 2012
• The company reported debt to equity ratio of - in FY 2013, an increase of -
% over FY 2012
Key Financial Performance Indicators
Indicators Value (17/01/2014)
Market Capitalization (INR mn)
Total Enterprise Value (INR mn)
EPS (INR)
PE Ratio (Absolute)
Particulars
y-o-y change
(2013-12)
2013 2012 2011 2010
Profitability Ratios
Operating Margin
Net Margin
Profit Before Tax Margin
Return on Equity
Return on Capital Employed
Return on Working Capital
Return on Assets
Return on Fixed Assets
Cost Ratios
Operating costs (% of Sales)
Administration costs (% of
Sales)
Interest costs (% of Sales)
Liquidity Ratios
Current Ratio
Cash Ratio
Leverage Ratios
Debt to Equity Ratio
Debt to Capital Ratio
Interest Coverage Ratio
Efficiency Ratios
Fixed Asset Turnover
Asset Turnover
Current Asset Turnover
Working Capital Turnover
Capital Employed Turnover
Improved Decline
Net Profit/LossTotal Income
0
2010
s1
t1
INR bnINR bn
2013
t4
s4
2012
s3
t3
2011
s2
t2
Public: Domestic Company – Company 1
(2/4)
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SAMPLEKey Business Segments Key Geographic Segments
Business Highlights
Description News
Overview
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text text text text text text text text text text text text text text
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text text text text text text text text text text text text text text
Extensive Product
Portfolio
• Text text text text text text text text text text text text text text text text text text text text text text text
text text text text text text text text text text text text text text
0%
g1
2013
Construction and Engineering
0%
2013
f4
e4
2012
f3
e3
2011
f2
e2
2010
f1
e1
OverseasIndia
Public: Domestic Company – Company 1
(3/4)
VOIP MARKET IN INDIA 2014.PPT

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SAMPLEPublic: Domestic Company – Company 1 (4/4)
TO
WS
VOIP MARKET IN INDIA 2014.PPT

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SAMPLEPrivate: Domestic Company – Company 2 (1/5)
Key People
Products and Services
Company Information Offices and Centres – India
Category Products/Services
Products
Name Designation
Ahmedabad
Corporate Address
Tel No.
Fax No.
Website
Year of Incorporation
Head Office
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SAMPLEShareholders of the Company as on 28.09.2012 Ownership Structure
Name No. of Shares held
X
X
Total
30%
70%
Corporate Bodies Foreign holdings
Private: Domestic Company – Company 2 (2/5)
VOIP MARKET IN INDIA 2014.PPT

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SAMPLEFinancial Snapshot Key Ratios
Improved Decline
Financial Summary
• The company earned a net profit of INR - mn in FY 2013, as
compared to net loss of INR - mn in FY 2012
• The company reported total income of INR - mn in FY 2013,
registering an increase of -% over FY 2012
• The company earned an operating margin of -% in FY 2013, an
increase of - percentage points over FY 2012
• The company reported debt to equity ratio of - in FY 2013, a
decrease of -% over FY 2012
Net Profit/LossTotal Income
0
v3
u3
2011 2013
v4
u4
2012
INR mnINR mn
v2
2010
u1
v1
u2
Private: Domestic Company – Company 2 (3/5)
Particulars
y-o-y change
(2013-12)
2013 2012 2011 2010
Profitability Ratios
Operating Margin
Net Margin
Profit Before Tax Margin
Return on Equity
Return on Capital Employed
Return on Working Capital
Return on Assets
Return on Fixed Assets
Cost Ratios
Operating costs (% of Sales)
Administration costs (% of
Sales)
Interest costs (% of Sales)
Liquidity Ratios
Current Ratio
Cash Ratio
Leverage Ratios
Debt to Equity Ratio
Debt to Capital Ratio
Interest Coverage Ratio
Efficiency Ratios
Fixed Asset Turnover
Asset Turnover
Current Asset Turnover
Working Capital Turnover
Capital Employed Turnover
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SAMPLEBusiness Highlights
Description News
Overview
• Text text text text text text text text text text text text text text text text text text text text text text text
text text text text text text text text text text text text text text
• Text text text text text text text text text text text text text text text text text text text text text text text
text text text text text text text text text text text text text text
Extensive Product
Portfolio
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text text text text text text text text text text text text text text
Private: Domestic Company – Company 2 (4/5)
VOIP MARKET IN INDIA 2014.PPT

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SAMPLE
Private: Domestic Company – Company 2 – SWOT Analysis
(5/5)
TO
WS
VOIP MARKET IN INDIA 2014.PPT

19. 19
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VOIP MARKET IN INDIA 2014.PPT
Recent Developments – VoIP in India (-/-)
Development1
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Development2
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Development3

20. 20
VoIP Revenue Opportunity – Growth
VOIP MARKET IN INDIA 2014.PPT
VoIP companies can leverage the wide opportunities
created by factor1
Market Opportunities
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text text text text text
• text text text text text text text text text text text text text text text text text text text text text text text text text
20--e 20--e 20--e 20--e 20--e 20--e
+X1%
INR mn
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text text text text text
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21. 21
Strategic Recommendations (-/-)
•Companies need to focus on specific1 and specific2 early to leverage on specific3
Recommendation1 Recommendation2
VOIP MARKET IN INDIA 2014.PPT

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Appendix
Ratio Calculations
Operating Margin
(Operating
Income/Revenues)*100
Net Margin (Net Profit / Revenues) *100
Profit Before Tax Margin
(Income Before Tax / Revenues
*100
Return on Equity (ROE)
(Net Income / Shareholders
Equity)*100
Return on Capital (ROCE)
EBIT / (Total Assets – Current
Liabilities)*100
Return on Working Capital (EBIT / Working Capital) *100
Return on Assets (EBIT / Total Assets)*100
Return on Fixed Assets (EBIT / Fixed Assets) *100
Operating Costs (% of Sales)
(Operating Expenses / Sales)
*100
Administration Costs (% of
Sales)
(Administrative Expenses / Sales)
*100
Interest Costs (% of Sales) (Interest Expenses / Sales) *100
Ratio Calculations
Current Ratio
Current Assets / Current
Liabilities
Cash Ratio
{(Cash & Bank Balance +
Marketable Securities) / Current
Liabilities)}
Debt to Equity
Total Liabilities / Shareholders
Equity
Debt to Capital Ratio
{Total Debt / (Shareholders
Equity + Total Debt)}
Interest Coverage Ratio EBIT / Interest Expense
Fixed Asset Turnover Sales / Fixed Assets
Asset Turnover Sales / Total Assets
Current Asset Turnover Sales / Current Assets
Working Capital Turnover Sales / Working Capital
Capital Employed Turnover
Sales / (Shareholders Equity +
Total Debt)
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Sources of Information
Open Sources
Premium Databases
Company WebsitesAnnual Reports of Companies
Online Telecom & IT MagazinesMagazines and Journals
Telecom Associations in IndiaLeading Newspapers
Electronic MediaPrint Media
SECONDARY RESEARCH
PRIMARY RESEARCH
Interviews
Leading Industry Experts
VOIP MARKET IN INDIA 2014.PPT

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