1. RICHARD HAYE
314-485-1030
Richard.Haye3@hotmail.com
http://www.linkedin.com/in/richardhaye3
rhayeiii1@live.maryville.edu
LEAN SIX SIGMA BLACK BELT CERTIFICATE, helping companies improve processes, reduce
waste and save money. Strengths include problem solving, team leadership and planning.
ACCOMPLISHMENTS
Reduced rejections 70% and re-submissions 50% after implementing new standard process for
Land Management duties to including proper contacts list, securement procedures for training
areas detailing restrictions for each
Achieved “Operational Ready” on-time and recognized for excellent leadership after leading the
repair of 4 STRYKER vehicles with over 30 internal components.
Successful customer recovery utilizing principled negotiation techniques, securing payment
arrangements for $4,000 outstanding bill and ensuring uninterrupted service and increased service
levels
| FMEA| DMAIC | 5S |SPC |Process Simplification| Process Flow |
| Process Improvement | Benchmarking | Cross Functional Coordination | Backwards Planning |
| Time Management |Team Building |Training |Communication |Problem Solving |
PROCESS IMPROVEMENT
Implemented supply ordering system using Lean concepts in order to maintain proper operational
levels without over ordering, and submit recommended process changes to improve accuracy of
equipment inspection
Implemented new standard process for Land Management duties to include proper contacts lists,
securement procedures for each training area detailing restrictions for each, implemented request
submission process
Arrange appropriate line up of railcars with Transportation Yard Master according to designated
blocking requirements to reduce switching time for faster train departure and on time load
delivery
CUSTOMER SATISFACTION
Provided effective and timely resolutions for a range of customer inquiries including explanation
of charges and overages, service rates, and payment history
Provided customers direct contact information to guarantee that work or potential errors would be
corrected immediately, conduct courtesy follow up calls for customers
Increased the customer experience by providing information on new products, rate plans, and
services through up selling opportunities
MENTOR/TRAINING
Cross-trained 20 personnel and ensured all soldiers knew how to do the jobs of the leaders up to
two additional responsibility levels in the event of emergency
Trained personnel to troubleshoot, isolate, and correct deficiencies in Stryker communications
equipment, fire control systems, navigation systems

2. RICHARD HAYE
314-485-1030
Richard.Haye3@hotmail.com
http://www.linkedin.com/in/richardhaye3
Rhayeiii1@live.maryville.edu
EDUCATION/TRAINING
Mathematical Modeling for Business – Bachelor’s Degree,Maryville University anticipatedDec 2015
Six Sigma Black Belt Certificate- Villanova University
Lean Six Sigma Certificate-Villanova University
Six Sigma Green Belt Certificate – Villanova University
Technical Transportation of Hazardous Materials (HAZMAT for D.O.T) - United States Army
Pre-Ranger Course- United States Army
Leadership Course- United States Army
U.S. Airborne Course- United States Army
U.S.A.F Special Operation Force Middle Eastern Orientation Course- United States Army
PROFESSIONAL EXPERIENCE
CSX Intermodal- East St. Louis, IL 2011- 2013
Intermodal Service Representative Railroad/Trucking Terminal
Plan work assignments and equipment allocations to meet transportation, operations goals; collaborate
with employees to assist in problem solving, implementing measures to improve work methods,
performance, and customer service.
Charter Communications- Overland, MO 2011
Broadband Tech I Cable/Internet/Phone Provider
Service or repair telephone, cable television, Internet, and other communications equipment on customers'
property.
Wal-Mart- Salem, MO 2010- 2011
Deli Sales Associate Retail
Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract
customers.
Verizon Wireless- Chandler, AZ 2009
Customer Service Representative Call Center Customer Support
Interact with customers to provide information in response to inquiries about products and services and to
handle and resolve complaints.
United States Army- Various Locations 2002- 2008
Sergeant Government/Military
Mentor, train, and lead soldiers through logistics, maintenance, and combat operations; reserve training
areas and coordinate with adjacent units.