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Increase Sales with Email
                         and Newsletters




By Brian Offenberger, CeM, CSMA
Today’s Agenda
 Why Email Marketing?

 Types of Emails

 Developing Email Content and Calendars

 Measuring and Testing Emails

 Invite you to attend April’s webinar
Meet Brian Offenberger
Why Email Marketing?
• Companies make an average of
  $40 for every dollar spent on
  email marketing – Direct
  Marketing Association

                                      ? ? ?
• Average email open rates up 14%
  in 2012 – Epsilon                     ??
• Average email click rates up 4.5%
  in 2012 – Epsilon
Types of Emails
• Transactional

• Lead Nurturing

• Newsletters

• Digest

• Stand-Alone

• Sponsorship
Transactional Email
An email triggered by a specific action by one of your contacts.
Transactional Email
• Helps complete desired action

• Have a high click through rate

• Types:
   –   Order/Sign-up confirmation
   –   Abandoned shopping cart reminder
   –   Cross-/Up-selling message
   –   Post-purchase surveys
Lead Nurturing Email
A series of emails containing useful content that slowly push
              contacts toward desired action.
Lead Nurturing Email
• Keeps your business front of mind

• Have a high CTR when compared to general emails

• Types:
   – Lessons that teach prospects how you can help them
   – Offers that match where prospect is in buying cycle
   – Re-Engagement messages that let you know you’re there to help
Email Newsletters
An outlet where you can showcase multiple types of content.
Email Newsletters
• Gives you outlet to help your customers and prospects

• Positions business as an authority / thought leader

• Makes it easy to share variety of content

• Tips:
   – Supply RELEVANT content
   – Provide UNIQUE offers and deals, but don’t make focus of newsletter
   – Include variety of media: blogs, articles, videos, infographics
Email Digest
Like a newsletter, but highlights past popular content. It has a
                        simpler format.
Email Digest
• Easier to create than newsletters

• Drives blog readership and website visits

• Tips:
   –   Use analytics to find your top performing content
   –   Don’t overwhelm people with too many links
   –   Make digests weekly or monthly depending on your content load
   –   Include a few graphics or pictures to make it more visual
Stand-Alone Email
An email that contains information about a single offer.
Stand-Alone Email
• Best way to drive results for single offer

• Don’t take long to design

• Easy to measure ROI of email

• Tips:
   – Focus on a single offer with a strong call to action
   – Detail benefits of the offer and set deadline
   – Make it exclusive
Sponsorship Email
Inclusion in another organization’s email.
Sponsorship Email
• Exposes your business to new people

• Way to find new leads

• Ways to get into other organization’s email:
   – Start with business partners, vendors
   – Look to industry organizations
   – Considering paying as a last resort
Helpful Tool - Autoreponders
• Program that sends emails based on a
  trigger event (opens, clicks, purchases,
  etc.)

• Makes it easy to automate
  transactional and lead nurturing
  emails

• Use a reliable email program like:
  Constant Contact, Inusionsoft, AWeber
Developing Email Content
Email Content – Subject Lines
• Subject line should answer, “How
  are you going to help me?”

• Mobile devices: Keep to four or
  five words (25-30 characters)

• Avoid CAPS or exclamation marks

• Avoid spam filter words:
  free, 50% off, call now, great
  offer
Email Content – The Message
• Send RELEVANT content

• First 70 to 75 characters appear in preview – Make it good

• Visual emails: 88% prefer HTML messages – Dan Zarrella

• Make email scannable – Keep text to under 750 words

• Use headlines to break up content
Email Calendars
• Subscribers will forget you if
  you don’t regularly send
  emails

• Email calendars help with
  planning and scheduling

• Keep you organized
Email Calendar Example
Email Timing
• Weekends are good time to
  send because less
  competition

• Tuesdays tend to be lowest
  day for email open rates

• Better to send emails early
  in the morning
Test & Measure Your Email
Only 31% of companies regularly test their email marketing
   campaigns – Email Marketing Industry Census 2012
Join Us in April

           How to Get Top Google
           Rankings for Your Local
                 Business


       Thursday April 4, 2013 @ 2PM EDT

     http://tinyurl.com/April4thWebinar
Contact Brian Offenberger
• Toll Free:   (877) 837-8803
• Fax:         (602) 412-3663
• Local:       (602) 412-3168

• Website:     www.RightOn-NoBull.com
• Email:       Brian@RightOn-NoBull.com
• Facebook:    www.facebook.com/RightOnNoBull


• Address:     5530 East Beck Lane,
               Scottsdale, AZ. 85254

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How to Increase Sales With Email and Newsletters

  • 1. Increase Sales with Email and Newsletters By Brian Offenberger, CeM, CSMA
  • 2. Today’s Agenda  Why Email Marketing?  Types of Emails  Developing Email Content and Calendars  Measuring and Testing Emails  Invite you to attend April’s webinar
  • 4. Why Email Marketing? • Companies make an average of $40 for every dollar spent on email marketing – Direct Marketing Association ? ? ? • Average email open rates up 14% in 2012 – Epsilon ?? • Average email click rates up 4.5% in 2012 – Epsilon
  • 5. Types of Emails • Transactional • Lead Nurturing • Newsletters • Digest • Stand-Alone • Sponsorship
  • 6. Transactional Email An email triggered by a specific action by one of your contacts.
  • 7. Transactional Email • Helps complete desired action • Have a high click through rate • Types: – Order/Sign-up confirmation – Abandoned shopping cart reminder – Cross-/Up-selling message – Post-purchase surveys
  • 8. Lead Nurturing Email A series of emails containing useful content that slowly push contacts toward desired action.
  • 9. Lead Nurturing Email • Keeps your business front of mind • Have a high CTR when compared to general emails • Types: – Lessons that teach prospects how you can help them – Offers that match where prospect is in buying cycle – Re-Engagement messages that let you know you’re there to help
  • 10. Email Newsletters An outlet where you can showcase multiple types of content.
  • 11. Email Newsletters • Gives you outlet to help your customers and prospects • Positions business as an authority / thought leader • Makes it easy to share variety of content • Tips: – Supply RELEVANT content – Provide UNIQUE offers and deals, but don’t make focus of newsletter – Include variety of media: blogs, articles, videos, infographics
  • 12. Email Digest Like a newsletter, but highlights past popular content. It has a simpler format.
  • 13. Email Digest • Easier to create than newsletters • Drives blog readership and website visits • Tips: – Use analytics to find your top performing content – Don’t overwhelm people with too many links – Make digests weekly or monthly depending on your content load – Include a few graphics or pictures to make it more visual
  • 14. Stand-Alone Email An email that contains information about a single offer.
  • 15. Stand-Alone Email • Best way to drive results for single offer • Don’t take long to design • Easy to measure ROI of email • Tips: – Focus on a single offer with a strong call to action – Detail benefits of the offer and set deadline – Make it exclusive
  • 16. Sponsorship Email Inclusion in another organization’s email.
  • 17. Sponsorship Email • Exposes your business to new people • Way to find new leads • Ways to get into other organization’s email: – Start with business partners, vendors – Look to industry organizations – Considering paying as a last resort
  • 18. Helpful Tool - Autoreponders • Program that sends emails based on a trigger event (opens, clicks, purchases, etc.) • Makes it easy to automate transactional and lead nurturing emails • Use a reliable email program like: Constant Contact, Inusionsoft, AWeber
  • 20. Email Content – Subject Lines • Subject line should answer, “How are you going to help me?” • Mobile devices: Keep to four or five words (25-30 characters) • Avoid CAPS or exclamation marks • Avoid spam filter words: free, 50% off, call now, great offer
  • 21. Email Content – The Message • Send RELEVANT content • First 70 to 75 characters appear in preview – Make it good • Visual emails: 88% prefer HTML messages – Dan Zarrella • Make email scannable – Keep text to under 750 words • Use headlines to break up content
  • 22. Email Calendars • Subscribers will forget you if you don’t regularly send emails • Email calendars help with planning and scheduling • Keep you organized
  • 24. Email Timing • Weekends are good time to send because less competition • Tuesdays tend to be lowest day for email open rates • Better to send emails early in the morning
  • 25. Test & Measure Your Email Only 31% of companies regularly test their email marketing campaigns – Email Marketing Industry Census 2012
  • 26. Join Us in April How to Get Top Google Rankings for Your Local Business Thursday April 4, 2013 @ 2PM EDT http://tinyurl.com/April4thWebinar
  • 27. Contact Brian Offenberger • Toll Free: (877) 837-8803 • Fax: (602) 412-3663 • Local: (602) 412-3168 • Website: www.RightOn-NoBull.com • Email: Brian@RightOn-NoBull.com • Facebook: www.facebook.com/RightOnNoBull • Address: 5530 East Beck Lane, Scottsdale, AZ. 85254