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RION WILLIAMS
(404)271-8001
RionWilliams2665@Comcast.Net
PROFESSIONAL OVERVIEW
Highlymotivatedanddependable individualwithexperience inInformationandTechnology,seekingaposition
that wouldutilizemyeducationandskillsin Exchange andMessaging.
Areas of strengthinclude:
• Experience withMicrosoft ProductssuchasExchange 2013, 2010, 2007, 2003, Office 365, Lync 2013/2010
• Experience implementingDatabase AvailabilityGroups(DAG) toprovide highavailabilityof databases
• Upgradingand decommissioningof WindowsServers:2003, 2008, and2012
• Utilizationof Active Directorytomanage endusers,securitygroups, andOUswithinanorganization
• Extensive knowledgeof OSINetworkModel,WirelessNetworking,EthernetandTCP/IPnetworkingand
Window Server2008/2012 configuration
• In depthknowledge of LAN andWAN technologyandequipment
• Active DirectoryDSmanagementandan administrationtoinclude replicationtroubleshooting,user,
group,and computerobjectmanagement,DNS,DHCPandDFSadministration
• Knowledgeof networkingequipment,architecture,configurationandtracingnetworktraffic
• Troubleshootandresolvedescalated/executive messagingincidents/requestsincludingemail delays,
email andcalendartracking,delegate/folderpermissions, storage quotalimits,anddiagnosingNDR
• ImplementedOWA,RPCoverHTTP,AutodiscoverandActive SyncwithExchange ClientAccessServers
• Utilize software suchasVMware,vSphere,andESXi tovirtualize machines
• Successfullytrackanddocumentnetworkinfrastructure
• Use ConnectWise ticketingsystem
• Use CiscoNetworkAssistanttool tolocate devices onthe networkinfrastructure
• Utilizationof LogMeIntoremotelymanage clientcomputers
• Gather requirementsfromthe clienttodeterminetheirneedsandprovide updates
• TroubleshootingtechniquessuchasIPConfig,Tracert,andPing
• Understandingof Software DevelopmentLife Cycle (SDLC)
• In depthKnowledge of configuringCiscoroutersandswitches
CERTIFICATIONS
CiscoCCNA,CompTIA Network+,CompTIA A+,Security+, MicrosoftTechnologyAssociate
EDUCATION
Bachelor ofScience in InformationTechnology
Focus:AppliedTechnologyandNetworkAdministration
KaplanUniversity
Associatesof Science inInformationTechnology
KaplanUniversity
GPA 3.99 GraduatedSummacum Laude
COMPUTER SKILLS
WindowsServers2003/2008/2012
MicrosoftWindowsOffice Suite
Visual Basics
HTML/CSS
Linux OperatingSystems
CISCOIOS/Switches&Routers
TCP/IPRoutingProtocols
Networking&Security
Active Directory,DNS,DHCP
MicrosoftVisual Studio,Visio
CloudComputing
Switches,Routers
Firewalls,Gateways
ConnectWise
WindowsXP/Vista/7/8
Exchange 2003/2007/2010/2013
IM Presence &Voice OCS
2007/Lync 2010/Lync 2013
Office 365
ADMT 3.2
QuestQMME
BES 4/5
VMWare ESXi4/5
Hyper-V
MicrosoftDynamicsCRM & GP
MicrosoftPortal
SQL, SCOM, SCCM,CUCM
Labtech
HARDWARE
Switches&Routers
Firewalls
Gateways
Barracuda
CISCOIron Port
SonicWall
SECURITY AND BACKUP
Antivirus
Symantec
CommVault
McAfee
Datto
Enterprise Vault
PROFESSIONAL EXPERIENCE
Exchange Engineer
ExchangeHub,Roswell,GA
November2014 – April 2015
• ImplementedanExchange transitionfromExchange 2010 to an Exchange 2013 environmentsupporting
1000+ endusers
• Createda DAG (Database AvailabilityGroup) forhighavailabilityandmultiple databasesforredundancy
• AssistedinconfiguringBarracudaNetworkloadbalancerandCASarray forhighavailabilityof clientaccess
• Createdusers’mailbox,managedOutlookwebaccess,setmailbox quotaandusers’issues
• Traced and trackednetworktraffictoassistNetworkAdministratorsintheirtroubleshootingefforts
• Creation& deletionof users,Delegationof Rights,SecurityGroups,DistributionGroupsandManaging
Mailboxes
• ConfiguringandTroubleshootingOutlookAnywhere,&Exchange Activesync
• Publicfoldermanagement,PerformingDisasterRecovery&ConfiguringClusterEnvironment
• TroubleshotBackupRelatedissuesof Windows andExchange Servers
• Performeddailycheckonservers,analyzingandmonitoringreportsandalerts
• Constantmonitoringof ticketqueue.
• CreatedSandbox testenvironmenttoprovide anExchange 2013 POC fortesting
• AssistedinimplementingMicrosoftLync 2010 environmentbycreatingfrontendandbackendserversand
creatingPoolsforhighAvailability
• TestedExchange 2010/2013 coexistence aswell asLync2010 integrationwithinthe labtoshow
interoperabilityusingvirtual machines
• Createddiagramanddocumentednetwork infrastructure,usingVisiotodocumentnetworkdesign,Ping
to finddevicesandtraceroute totrack connecteddevices
• Conductedresearchonnetworkproducts,services,andstandardsinsupportof networkdevelopment
efforts
• ProvidedadministrationtoExchange 2010 and Windows2003 and 2008 environment
• Createdadditional DAG(Database AvailabilityGroup) andCASArraysmemberserverstoincrease
availabilityof servicesanddatabases
• Monitorserverresourcesandservices,plannedupdate implementations,andprovidedstatisticsonusage
• Investigatedandresolvedissuesresultingfrommessagerouting,spam, andnon-deliveredmessages
• Provisionednewuseraccounts,createddistributionslists,andmanagedsecuritygroupsforExchange
2010 environment
SystemAdministrator
Windward Data, Alpharetta,GA
January 2014 – December2015
• InstalledandconfiguredWindowsServer2008/2012, device drivers,maintainedandtroubleshootend
userworkstationhardware,software,serverservicesandperipheral devices
• CreatedusersinActive Directoryandmailbox enablingusersintoMicrosoftExchange
• Use VMware ESXi for testingbefore implementationaswell asinproductionenvironment
• Providedassistance tousers
• Managed serverservicesbyaddingActiveDirectory,DNS,DHCP,InternetInformationService and
featuresof eachservice
• Settriggersand alertswithinSCOMto monitorbothExchange andLync healthandservices
• Assistedwithhardware installationsontothe LAN andWAN network,aswell asusingtroubleshooting
techniquessuchasPing,IPConfig,Tracerouteand NSLookuptodiagnose problems
• UsedRemote DesktopandLogMeInto remotelyassistuserswithissues
• ConsultedclientsonCloudcomputingsolutions aswell ason MicrosoftOffice 365 optionsuchas cutover
and Hybridenvironments
• AdministerandConfigure CiscoSwitchesandRouters
• Configure Vlanandtrunkportson CiscoSwitchesandconfigure routingprotocol onCiscoRouter
• Manager securityandarchive backupwithenterprise Vault
• Maintainednetworkservers;suchas,file servers,gateways,storage andintrusiondetectionsystems
• Ensurednetworkconnectivityof LAN/WAN infrastructureisoperationalwithtechnical considerations
• Created& managedAddresslists&Recipientspoliciesetc.
• Workedincoordinationwithteamslike DirectoryServices,Performance,NetworkingandPSSSecurity
teamand helpcustomersinresolvingthe issueswithprime focusbeingonServer
• Administeredservers,desktopcomputers,printers,routers,switches,firewalls,software,andconducted
securityupdatesandpatches
HelpDesk Support
MondelezInternational,Atlanta,GA
November2005- June 2013
• UsedVisiotodesign andkeeptrack of networks asnew equipmentisaddedand decommissioned
• Analyzedandresolvedcomputerissuesinatimelyandaccurate manner
• Managed workstationsbyaddingcomputertodomainandalsocreatinguseraccountsand ensure the
stable operationsof computernetworksforall connectedPCsandperipherals
• Configuredvital networkequipmentwith networkaddressassignment
• Assisted userswiththe installation,configuration,andongoingusabilityof desktopcomputers,peripheral
equipmentandsoftware
• Resolvedtechnical problemswithdesktopcomputingequipmentandsoftware
• Providedtechnical supporttocustomersontelephone,email andthroughtickets
• Helpedcustomersidentifyandresolveissuespertainingtodial upconfiguration,webhostinganddomain
registration
• Respondedtoqueriespertinenttopackage details,e-commerce solutions,email configurationsand
searchengine submissionpackages
• Createdhelpdeskdocumentationwithstepbystepinstructionsonproblemresolvingtechniques
U.S. Army
Hunter Army Airfield,Savannah,GA
July1995 – October2000
• 88 Mike, transportfuel andequipment

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Personal Rion Williams Final 2

  • 1. RION WILLIAMS (404)271-8001 RionWilliams2665@Comcast.Net PROFESSIONAL OVERVIEW Highlymotivatedanddependable individualwithexperience inInformationandTechnology,seekingaposition that wouldutilizemyeducationandskillsin Exchange andMessaging. Areas of strengthinclude: • Experience withMicrosoft ProductssuchasExchange 2013, 2010, 2007, 2003, Office 365, Lync 2013/2010 • Experience implementingDatabase AvailabilityGroups(DAG) toprovide highavailabilityof databases • Upgradingand decommissioningof WindowsServers:2003, 2008, and2012 • Utilizationof Active Directorytomanage endusers,securitygroups, andOUswithinanorganization • Extensive knowledgeof OSINetworkModel,WirelessNetworking,EthernetandTCP/IPnetworkingand Window Server2008/2012 configuration • In depthknowledge of LAN andWAN technologyandequipment • Active DirectoryDSmanagementandan administrationtoinclude replicationtroubleshooting,user, group,and computerobjectmanagement,DNS,DHCPandDFSadministration • Knowledgeof networkingequipment,architecture,configurationandtracingnetworktraffic • Troubleshootandresolvedescalated/executive messagingincidents/requestsincludingemail delays, email andcalendartracking,delegate/folderpermissions, storage quotalimits,anddiagnosingNDR • ImplementedOWA,RPCoverHTTP,AutodiscoverandActive SyncwithExchange ClientAccessServers • Utilize software suchasVMware,vSphere,andESXi tovirtualize machines • Successfullytrackanddocumentnetworkinfrastructure • Use ConnectWise ticketingsystem • Use CiscoNetworkAssistanttool tolocate devices onthe networkinfrastructure • Utilizationof LogMeIntoremotelymanage clientcomputers • Gather requirementsfromthe clienttodeterminetheirneedsandprovide updates • TroubleshootingtechniquessuchasIPConfig,Tracert,andPing • Understandingof Software DevelopmentLife Cycle (SDLC) • In depthKnowledge of configuringCiscoroutersandswitches CERTIFICATIONS CiscoCCNA,CompTIA Network+,CompTIA A+,Security+, MicrosoftTechnologyAssociate EDUCATION Bachelor ofScience in InformationTechnology Focus:AppliedTechnologyandNetworkAdministration KaplanUniversity Associatesof Science inInformationTechnology KaplanUniversity GPA 3.99 GraduatedSummacum Laude
  • 2. COMPUTER SKILLS WindowsServers2003/2008/2012 MicrosoftWindowsOffice Suite Visual Basics HTML/CSS Linux OperatingSystems CISCOIOS/Switches&Routers TCP/IPRoutingProtocols Networking&Security Active Directory,DNS,DHCP MicrosoftVisual Studio,Visio CloudComputing Switches,Routers Firewalls,Gateways ConnectWise WindowsXP/Vista/7/8 Exchange 2003/2007/2010/2013 IM Presence &Voice OCS 2007/Lync 2010/Lync 2013 Office 365 ADMT 3.2 QuestQMME BES 4/5 VMWare ESXi4/5 Hyper-V MicrosoftDynamicsCRM & GP MicrosoftPortal SQL, SCOM, SCCM,CUCM Labtech HARDWARE Switches&Routers Firewalls Gateways Barracuda CISCOIron Port SonicWall SECURITY AND BACKUP Antivirus Symantec CommVault McAfee Datto Enterprise Vault PROFESSIONAL EXPERIENCE Exchange Engineer ExchangeHub,Roswell,GA November2014 – April 2015 • ImplementedanExchange transitionfromExchange 2010 to an Exchange 2013 environmentsupporting 1000+ endusers • Createda DAG (Database AvailabilityGroup) forhighavailabilityandmultiple databasesforredundancy • AssistedinconfiguringBarracudaNetworkloadbalancerandCASarray forhighavailabilityof clientaccess • Createdusers’mailbox,managedOutlookwebaccess,setmailbox quotaandusers’issues • Traced and trackednetworktraffictoassistNetworkAdministratorsintheirtroubleshootingefforts • Creation& deletionof users,Delegationof Rights,SecurityGroups,DistributionGroupsandManaging Mailboxes • ConfiguringandTroubleshootingOutlookAnywhere,&Exchange Activesync • Publicfoldermanagement,PerformingDisasterRecovery&ConfiguringClusterEnvironment • TroubleshotBackupRelatedissuesof Windows andExchange Servers
  • 3. • Performeddailycheckonservers,analyzingandmonitoringreportsandalerts • Constantmonitoringof ticketqueue. • CreatedSandbox testenvironmenttoprovide anExchange 2013 POC fortesting • AssistedinimplementingMicrosoftLync 2010 environmentbycreatingfrontendandbackendserversand creatingPoolsforhighAvailability • TestedExchange 2010/2013 coexistence aswell asLync2010 integrationwithinthe labtoshow interoperabilityusingvirtual machines • Createddiagramanddocumentednetwork infrastructure,usingVisiotodocumentnetworkdesign,Ping to finddevicesandtraceroute totrack connecteddevices • Conductedresearchonnetworkproducts,services,andstandardsinsupportof networkdevelopment efforts • ProvidedadministrationtoExchange 2010 and Windows2003 and 2008 environment • Createdadditional DAG(Database AvailabilityGroup) andCASArraysmemberserverstoincrease availabilityof servicesanddatabases • Monitorserverresourcesandservices,plannedupdate implementations,andprovidedstatisticsonusage • Investigatedandresolvedissuesresultingfrommessagerouting,spam, andnon-deliveredmessages • Provisionednewuseraccounts,createddistributionslists,andmanagedsecuritygroupsforExchange 2010 environment SystemAdministrator Windward Data, Alpharetta,GA January 2014 – December2015 • InstalledandconfiguredWindowsServer2008/2012, device drivers,maintainedandtroubleshootend userworkstationhardware,software,serverservicesandperipheral devices • CreatedusersinActive Directoryandmailbox enablingusersintoMicrosoftExchange • Use VMware ESXi for testingbefore implementationaswell asinproductionenvironment • Providedassistance tousers • Managed serverservicesbyaddingActiveDirectory,DNS,DHCP,InternetInformationService and featuresof eachservice • Settriggersand alertswithinSCOMto monitorbothExchange andLync healthandservices • Assistedwithhardware installationsontothe LAN andWAN network,aswell asusingtroubleshooting techniquessuchasPing,IPConfig,Tracerouteand NSLookuptodiagnose problems • UsedRemote DesktopandLogMeInto remotelyassistuserswithissues • ConsultedclientsonCloudcomputingsolutions aswell ason MicrosoftOffice 365 optionsuchas cutover and Hybridenvironments • AdministerandConfigure CiscoSwitchesandRouters • Configure Vlanandtrunkportson CiscoSwitchesandconfigure routingprotocol onCiscoRouter • Manager securityandarchive backupwithenterprise Vault • Maintainednetworkservers;suchas,file servers,gateways,storage andintrusiondetectionsystems • Ensurednetworkconnectivityof LAN/WAN infrastructureisoperationalwithtechnical considerations • Created& managedAddresslists&Recipientspoliciesetc. • Workedincoordinationwithteamslike DirectoryServices,Performance,NetworkingandPSSSecurity teamand helpcustomersinresolvingthe issueswithprime focusbeingonServer
  • 4. • Administeredservers,desktopcomputers,printers,routers,switches,firewalls,software,andconducted securityupdatesandpatches HelpDesk Support MondelezInternational,Atlanta,GA November2005- June 2013 • UsedVisiotodesign andkeeptrack of networks asnew equipmentisaddedand decommissioned • Analyzedandresolvedcomputerissuesinatimelyandaccurate manner • Managed workstationsbyaddingcomputertodomainandalsocreatinguseraccountsand ensure the stable operationsof computernetworksforall connectedPCsandperipherals • Configuredvital networkequipmentwith networkaddressassignment • Assisted userswiththe installation,configuration,andongoingusabilityof desktopcomputers,peripheral equipmentandsoftware • Resolvedtechnical problemswithdesktopcomputingequipmentandsoftware • Providedtechnical supporttocustomersontelephone,email andthroughtickets • Helpedcustomersidentifyandresolveissuespertainingtodial upconfiguration,webhostinganddomain registration • Respondedtoqueriespertinenttopackage details,e-commerce solutions,email configurationsand searchengine submissionpackages • Createdhelpdeskdocumentationwithstepbystepinstructionsonproblemresolvingtechniques U.S. Army Hunter Army Airfield,Savannah,GA July1995 – October2000 • 88 Mike, transportfuel andequipment