The document provides a summary of Rion Williams' professional experience and qualifications. It highlights his extensive experience with Microsoft technologies such as Exchange, Office 365, and Lync. It also outlines his skills in areas such as Windows server administration, networking, virtualization, troubleshooting, and documentation. His objective is seeking a position that utilizes his education and experience in information technology.

1. RION WILLIAMS
(404)271-8001
RionWilliams2665@Comcast.Net
PROFESSIONAL OVERVIEW
Highlymotivatedanddependable individualwithexperience inInformationandTechnology,seekingaposition
that wouldutilizemyeducationandskillsin Exchange andMessaging.
Areas of strengthinclude:
• Experience withMicrosoft ProductssuchasExchange 2013, 2010, 2007, 2003, Office 365, Lync 2013/2010
• Experience implementingDatabase AvailabilityGroups(DAG) toprovide highavailabilityof databases
• Upgradingand decommissioningof WindowsServers:2003, 2008, and2012
• Utilizationof Active Directorytomanage endusers,securitygroups, andOUswithinanorganization
• Extensive knowledgeof OSINetworkModel,WirelessNetworking,EthernetandTCP/IPnetworkingand
Window Server2008/2012 configuration
• In depthknowledge of LAN andWAN technologyandequipment
• Active DirectoryDSmanagementandan administrationtoinclude replicationtroubleshooting,user,
group,and computerobjectmanagement,DNS,DHCPandDFSadministration
• Knowledgeof networkingequipment,architecture,configurationandtracingnetworktraffic
• Troubleshootandresolvedescalated/executive messagingincidents/requestsincludingemail delays,
email andcalendartracking,delegate/folderpermissions, storage quotalimits,anddiagnosingNDR
• ImplementedOWA,RPCoverHTTP,AutodiscoverandActive SyncwithExchange ClientAccessServers
• Utilize software suchasVMware,vSphere,andESXi tovirtualize machines
• Successfullytrackanddocumentnetworkinfrastructure
• Use ConnectWise ticketingsystem
• Use CiscoNetworkAssistanttool tolocate devices onthe networkinfrastructure
• Utilizationof LogMeIntoremotelymanage clientcomputers
• Gather requirementsfromthe clienttodeterminetheirneedsandprovide updates
• TroubleshootingtechniquessuchasIPConfig,Tracert,andPing
• Understandingof Software DevelopmentLife Cycle (SDLC)
• In depthKnowledge of configuringCiscoroutersandswitches
CERTIFICATIONS
CiscoCCNA,CompTIA Network+,CompTIA A+,Security+, MicrosoftTechnologyAssociate
EDUCATION
Bachelor ofScience in InformationTechnology
Focus:AppliedTechnologyandNetworkAdministration
KaplanUniversity
Associatesof Science inInformationTechnology
KaplanUniversity
GPA 3.99 GraduatedSummacum Laude

2. COMPUTER SKILLS
WindowsServers2003/2008/2012
MicrosoftWindowsOffice Suite
Visual Basics
HTML/CSS
Linux OperatingSystems
CISCOIOS/Switches&Routers
TCP/IPRoutingProtocols
Networking&Security
Active Directory,DNS,DHCP
MicrosoftVisual Studio,Visio
CloudComputing
Switches,Routers
Firewalls,Gateways
ConnectWise
WindowsXP/Vista/7/8
Exchange 2003/2007/2010/2013
IM Presence &Voice OCS
2007/Lync 2010/Lync 2013
Office 365
ADMT 3.2
QuestQMME
BES 4/5
VMWare ESXi4/5
Hyper-V
MicrosoftDynamicsCRM & GP
MicrosoftPortal
SQL, SCOM, SCCM,CUCM
Labtech
HARDWARE
Switches&Routers
Firewalls
Gateways
Barracuda
CISCOIron Port
SonicWall
SECURITY AND BACKUP
Antivirus
Symantec
CommVault
McAfee
Datto
Enterprise Vault
PROFESSIONAL EXPERIENCE
Exchange Engineer
ExchangeHub,Roswell,GA
November2014 – April 2015
• ImplementedanExchange transitionfromExchange 2010 to an Exchange 2013 environmentsupporting
1000+ endusers
• Createda DAG (Database AvailabilityGroup) forhighavailabilityandmultiple databasesforredundancy
• AssistedinconfiguringBarracudaNetworkloadbalancerandCASarray forhighavailabilityof clientaccess
• Createdusers’mailbox,managedOutlookwebaccess,setmailbox quotaandusers’issues
• Traced and trackednetworktraffictoassistNetworkAdministratorsintheirtroubleshootingefforts
• Creation& deletionof users,Delegationof Rights,SecurityGroups,DistributionGroupsandManaging
Mailboxes
• ConfiguringandTroubleshootingOutlookAnywhere,&Exchange Activesync
• Publicfoldermanagement,PerformingDisasterRecovery&ConfiguringClusterEnvironment
• TroubleshotBackupRelatedissuesof Windows andExchange Servers

3. • Performeddailycheckonservers,analyzingandmonitoringreportsandalerts
• Constantmonitoringof ticketqueue.
• CreatedSandbox testenvironmenttoprovide anExchange 2013 POC fortesting
• AssistedinimplementingMicrosoftLync 2010 environmentbycreatingfrontendandbackendserversand
creatingPoolsforhighAvailability
• TestedExchange 2010/2013 coexistence aswell asLync2010 integrationwithinthe labtoshow
interoperabilityusingvirtual machines
• Createddiagramanddocumentednetwork infrastructure,usingVisiotodocumentnetworkdesign,Ping
to finddevicesandtraceroute totrack connecteddevices
• Conductedresearchonnetworkproducts,services,andstandardsinsupportof networkdevelopment
efforts
• ProvidedadministrationtoExchange 2010 and Windows2003 and 2008 environment
• Createdadditional DAG(Database AvailabilityGroup) andCASArraysmemberserverstoincrease
availabilityof servicesanddatabases
• Monitorserverresourcesandservices,plannedupdate implementations,andprovidedstatisticsonusage
• Investigatedandresolvedissuesresultingfrommessagerouting,spam, andnon-deliveredmessages
• Provisionednewuseraccounts,createddistributionslists,andmanagedsecuritygroupsforExchange
2010 environment
SystemAdministrator
Windward Data, Alpharetta,GA
January 2014 – December2015
• InstalledandconfiguredWindowsServer2008/2012, device drivers,maintainedandtroubleshootend
userworkstationhardware,software,serverservicesandperipheral devices
• CreatedusersinActive Directoryandmailbox enablingusersintoMicrosoftExchange
• Use VMware ESXi for testingbefore implementationaswell asinproductionenvironment
• Providedassistance tousers
• Managed serverservicesbyaddingActiveDirectory,DNS,DHCP,InternetInformationService and
featuresof eachservice
• Settriggersand alertswithinSCOMto monitorbothExchange andLync healthandservices
• Assistedwithhardware installationsontothe LAN andWAN network,aswell asusingtroubleshooting
techniquessuchasPing,IPConfig,Tracerouteand NSLookuptodiagnose problems
• UsedRemote DesktopandLogMeInto remotelyassistuserswithissues
• ConsultedclientsonCloudcomputingsolutions aswell ason MicrosoftOffice 365 optionsuchas cutover
and Hybridenvironments
• AdministerandConfigure CiscoSwitchesandRouters
• Configure Vlanandtrunkportson CiscoSwitchesandconfigure routingprotocol onCiscoRouter
• Manager securityandarchive backupwithenterprise Vault
• Maintainednetworkservers;suchas,file servers,gateways,storage andintrusiondetectionsystems
• Ensurednetworkconnectivityof LAN/WAN infrastructureisoperationalwithtechnical considerations
• Created& managedAddresslists&Recipientspoliciesetc.
• Workedincoordinationwithteamslike DirectoryServices,Performance,NetworkingandPSSSecurity
teamand helpcustomersinresolvingthe issueswithprime focusbeingonServer

4. • Administeredservers,desktopcomputers,printers,routers,switches,firewalls,software,andconducted
securityupdatesandpatches
HelpDesk Support
MondelezInternational,Atlanta,GA
November2005- June 2013
• UsedVisiotodesign andkeeptrack of networks asnew equipmentisaddedand decommissioned
• Analyzedandresolvedcomputerissuesinatimelyandaccurate manner
• Managed workstationsbyaddingcomputertodomainandalsocreatinguseraccountsand ensure the
stable operationsof computernetworksforall connectedPCsandperipherals
• Configuredvital networkequipmentwith networkaddressassignment
• Assisted userswiththe installation,configuration,andongoingusabilityof desktopcomputers,peripheral
equipmentandsoftware
• Resolvedtechnical problemswithdesktopcomputingequipmentandsoftware
• Providedtechnical supporttocustomersontelephone,email andthroughtickets
• Helpedcustomersidentifyandresolveissuespertainingtodial upconfiguration,webhostinganddomain
registration
• Respondedtoqueriespertinenttopackage details,e-commerce solutions,email configurationsand
searchengine submissionpackages
• Createdhelpdeskdocumentationwithstepbystepinstructionsonproblemresolvingtechniques
U.S. Army
Hunter Army Airfield,Savannah,GA
July1995 – October2000
• 88 Mike, transportfuel andequipment