1. Rita M. Cole
3204 Toledo Place apt 202
Hyattsville MD 20782
240-432-9665
Ritamonnity23@yahoo.com
I am very interested in the position of Customer Services that was advertised on your website. My
extensive experience and skills in customer service profession makes me the right candidate for this job.
With my ability to deliver friendly and courteous service as well as knowledge of presenting a positive
image of company, I am certain to become a key member of your customer service team.
I am a strong candidate for this job because my skill set complements perfectly with your requirements.
For instance, I have a demonstrated ability to; welcome guests in a considerate manner, deal effectively
with customers of different backgrounds, respond to concerns and resolve issues, perform verifications
and maintain records of all clients. My education and experience has enabled me to understand and
manage relevant administrative work efficiently with minimum or no supervision.
Furthermore, my friendly attitude combined with my customer care training will allow me to manage
problems with existing customers and analyze the situational factors in a better way. As required, I
possess good computer skills including internet, social media, email, MS Office applications and
spreadsheets.
Please take out the time to look through my resume which gives additional information about my
qualifications and experiences. I will contact your office next week to follow-up and finalize a time of
interview. If you need to contact me in the meantime, please call me on my cell phone at (240)432-9665.
Thank you in advance for considering my credentials for this Customer Services position at. I look
forward to meeting with you soon.
Sincerely yours,
Rita Cole

2. Rita M. Cole
3204 Toledo Place apt 202 | Hyattsville MD 20782 | (240) 432-9665 | ritamonnity23@yahoo.com
 Hands-on and diverse experience and accomplishments in management,
sales, and financial support – Oversaw operations that included staff supervision
and training, cash control, marketing and promotion, and customer relations.
 Accomplished professional with proven track record of success -
Consistently achieved sales targets and led company in revenues generated,
ensured high levels of customer service to ensure satisfaction.
 Motivated and focused multi-tasker - Maintained high standards of quality and
productivity to unsure ongoing business development and professional growth of
staff.
 Proven relationship management skills – Developed solid partnerships with all
levels of staff, clients and customers to achieve goals in team oriented
environments.
 Excellent communication and presentation skills – Facilitated ongoing
communications by conveying objectives clearly and effectively.
Washington Adventist University, Takoma Park, MD
Counseling in Psychology Degree, 2012
ACT College, Arlington, VA
J C Penny
· Provide customer service for and handle the payments of hundreds of
customers daily.
· Maintain and restock inventory.
· Awarded “employee of the month” three times for excellent customer
service and attention to detail.
Profile
Education
Experience
09/08 - Present
Computer Skills

3. · Provided customer service in fast-paced atmosphere
· Maintained and restocked inventories.
· Assist customers with returns, purchasing store protection plans and
service packages.
· Scheduling in-home services via online interface.
· Answer telephone inquiries from customers and stores regarding the status
of units and other service issues.
· Assist with new employee training including store policies, services,
financing options and register operations.
Microsoft Office