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ROBERT ALEXANDER EADS
740 SPRINGFIELD AVE #6103
LAREDO, TX 78045
(956) 999-5999 (956) 740-7432
robeads72@yahoo.com
PROFILE:
· 20 years of experience as a professional in personnel and financial
management, budgeting, marketing, public relations and economic
development
· Managed a staff of 500 and 220 employees with a budgets of over $80,000,000
and $40,000,000
· Administered and managed the City self-funded insurance programs.
· Extensive experience in strategic planning and execution
· Many years of business development and retention experience
· Extensive experience with ground water conservation districts, issues, legislation
· Strong knowledge of contracting, negotiating, and change management
· Skilled in examining and re-engineering operations and procedures
· Long history of public relations work with all media entities, social
services organizations and government
· Able to motivate, innovate and drive individuals to accomplish goals
· Excellent analytical and problem-solving skills
· Proven record of successful strategic planning and development
· Successful grant writer securing grants on local, state and federal levels
· Long history of marketing and public relations work
· Strong budget and accounting background
· Ability to analyze and interpret financial data, develop financial plans and
manage resources
· Established partnerships with over 800 local businesses, government and non-
profit organizations
· Ability to direct complex projects from concept to fully operational status
· Highly proficient in personnel management and staff training
· Goal-oriented individual with strong leadership skills
· Organized, highly motivated, and detail-directed problem solver
· Ability to work in unison with staff, volunteers, and public and private entities
· Persian Gulf War era United States Marine veteran with TOP SECRET/SCI
security clearance.
· Bilingual (Proficient in reading, writing and speaking English and Spanish)
EDUCATION:
Masters of Business Administration degree - Sul Ross State University 2013
Bachelors of Science degree – Charter Oak State College 2003
RELEVANT EXPERIENCE AND ACCOMPLISHMENTS:
Successfully negotiated Del Rio’s first Collective Bargaining Agreement with Police Officer’s Association
Effectively negotiated a Meet and Confer Agreement with Fire Department
Municipalized the wastewater treatment department, saving hundreds of thousands of dollars
Successfully managed a retrofitted a $30M water treatment plant saving millions on filter membranes
EMPLOYMENT HISTORY:
City Manager December 15, 2014 – September 29, 2015
City of San Luis, Arizona
San Luis, Arizona (Pop. 32,000)
 Successfully managed a $54,000,000 budget, which included a $17,000,000 General Fund budget
 Directed and oversaw daily operations of the City of San Luis;
 Ensured City activities were carried out in accordance with specific objectives and allocates human, fiscal
and other required resources;
 Directed the activities of management staff and assigned duties/responsibilities accordingly;
 Managed fiscal resources within established budget parameters and monitors expenditures;
 Reviewed financial reports, participated in budget preparation/submission, and prepared short and long-
range plans for the City of San Luis;
 Oversaw the preparation and distribution of City Council agendas and meeting materials;
 Ensured that City programs and services were provided in a timely manner with minimal service
disruptions;
 Represented the City of San Luis at various internal and public meetings;
 Met with the Mayor and City Council members to discuss issues, priorities, and City operations;
 Responded to public and internal inquiries/complaints and provided information and/or resolved issues;
 Analyzed Federal, State, and local legislation and ensured City compliance with applicable regulations and
policies;
 Developed and managed internal procedures and controls based upon evaluation of effectiveness.
City Manager October 12, 2010 – July 28, 2014
City of Del Rio, Texas
Del Rio, Texas
(Pop.36,000)
 Successfully managed a budget of over $80,000,000, which included a $23,000,000 General Fund budget
 Grew General Fund balance by approximately 30 % over 4 years from approximately $6M to almost $8M
· Planned, organized, coordinated and directed the work of the City through Department Directors,
Division Managers and support staff;
· Developed and directed the implementation of goals, objectives, policies, procedures, priorities and work
standards for each City department in accordance with the mission established by the City Council;
· Helped develop groundwater conservation district legislation;
· Analyzed complex technical and administrative municipal challenges, evaluated solutions and
implement effective courses of action;
· Involved administrative team in improving and/or resolving operational and administrative issues;
· Exercised control over all City departments and divisions, except as otherwise provided by City Charter;
· Evaluated the organizational structure and staffing of the City and makes necessary recommendations to
City Council;
· Prepared, reviewed and approved City Council agendas and other materials for all meetings held by the
City Council and attend and assist with said meetings;
· Coordinated the preparation of a wide variety of reports or presentations for City Council or other
outside agencies;
· Ensured that City Council is kept apprised of the financial condition and future needs of the city and
makes such recommendations as necessary; Coordinated activities to determine the needs of the City,
establish priorities and recommend long-range plans for City services and programs;
· Developed specific proposals for action on current and future City needs;
· Prepared and submitted to the City Council, at the end of each fiscal year, a complete, comprehensive
report on the financial status and administrative activities of the City for the preceding year;
· Submitted recommendations for tax rates, user fees and other financial instruments;
· Prepared annual budget recommendations and justifications based on data submitted by all Department
Directors, including capital expenditure items, consistent with council-approved short-and long-range
plans;
· Filed approved budgets with appropriate authorities and administers approved budget;
· Identified and secured additional funding sources;
· Kept the City Council informed on progress in all departments and on any other pertinent matters
relating to City operations to enable them to make informed policy decisions;
· Supervised the city’s program and administrative functions and provides general leadership and direction
for city personnel;
· Ensured adequate city staff support for all policy or advisory boards, commissions, and/or committees of
established by the City;
· Managed the City’s economic development process, direct research and analysis;
· Synthesized information and present findings and proposals on behalf of the City.
· Worked with citizens and developers in the negotiation of service provision, tax abatements/incentives,
and other economic development issues. Ensure efficient and economical purchasing of equipment,
supplies, materials, property, and facilities for the City;
· Ensured City compliance with state, federal, and local statutes and regulations, as well as with grant and
contract provisions;
· Oversaw the enforcement of all City ordinances;
· Executed all appropriately authorized deeds, contracts, or agreements and see that all terms and conditions
imposed in favor of the City or its inhabitants in any such transactions are faithfully kept and performed, and
in case of any violation thereof, to take such action as may be necessary and proper to enforce or terminate
the same. Fostered cooperative relationships with City Council, boards and commissions, civic groups,
intergovernmental agencies, other public and private organizations and citizen/community groups in
implementing programs and projects to solve identified challenges;
· Assessed community needs and ensured objectives and priorities are focused on meeting those needs
effectively, efficiently, and with high-quality municipal services; Direct development and
implementation of initiatives for service quality improvements;
· Created an organizational climate of teamwork and service excellence. Performed such other duties as
may be prescribed by the City Charter or by ordinance or resolution of the City Council.
Acting City Manager July 27, 2010 – October 11, 2010
City of Del Rio, Texas
Del Rio, Texas
· Successfully managed a budget of over $80,000,000, which included a $23,000,000 General Fund budget
· Planned, organized, coordinated and directed the work of the City through Department Directors,
Division Managers and support staff;
· Developed and directed the implementation of goals, objectives, policies, procedures, priorities and work
standards for each City department in accordance with the mission established by the City Council;
· Developed, interpreted and enforced effective management policies;
· Analyzed complex technical and administrative municipal challenges, evaluated solutions and
implemented effective courses of action;
· Involved administrative team in improving and/or resolving operational and administrative issues;
· Exercised control over all City departments and divisions, except as otherwise provided by City Charter;
· Evaluated the organizational structure and staffing of the City and makes necessary recommendations to
City Council;
· Prepared, reviewed and approved City Council agendas and other materials for all meetings held by the
City Council and attended and assisted with said meetings;
· Coordinated the preparation of a wide variety of reports or presentations for City Council or other
outside agencies;
· Ensured that City Council is kept apprised of the financial condition and future needs of the city and
made such recommendations as necessary; Coordinated activities to determine the needs of the City,
established priorities and recommended long-range plans for City services and programs;
· Developed specific proposals for action on current and future City needs;
· Prepared and submitted to the City Council, at the end of each fiscal year, a complete, comprehensive
report on the financial status and administrative activities of the City for the preceding year;
· Submitted recommendations for tax rates, user fees and other financial instruments;
· Prepared annual budget recommendations and justifications based on data submitted by all Department
Directors, including capital expenditure items, consistent with council-approved short-and long-range
plans;
· Filed approved budgets with appropriate authorities and administered approved budget;
· Identified and secured additional funding sources;
· Kept the City Council informed on progress in all departments and on any other pertinent matters
relating to City operations to enable them to make informed policy decisions;
· Supervised the city’s program and administrative functions and provided general leadership and
direction for city personnel;
· Ensured adequate city staff support for all policy or advisory boards, commissions, and/or committees of
established by the City;
· Managed the City’s economic development process, direct research and analysis;
· Synthesized information and presented findings and proposals on behalf of the City.
· Worked with citizens and developers in the negotiation of service provision, tax abatements/incentives,
and other economic development issues. Ensured efficient and economical purchasing of equipment,
supplies, materials, property, and facilities for the City;
· Ensured City compliance with state, federal, and local statutes and regulations, as well as with grant and
contract provisions;
· Oversaw the enforcement of all City ordinances;
· Executed all appropriately authorized deeds, contracts, or agreements and see that all terms and conditions
imposed in favor of the City or its inhabitants in any such transactions are faithfully kept and performed, and
in case of any violation thereof, to take such action as may be necessary and proper to enforce or terminate
the same. Fostered cooperative relationships with City Council, boards and commissions, civic groups,
intergovernmental agencies, other public and private organizations and citizen/community groups in
implementing programs and projects to solve identified challenges;
· Assessed community needs and ensured objectives and priorities are focused on meeting those
needs effectively, efficiently, and with high-quality municipal services; Directed development and
implementation of initiatives for service quality improvements;
· Created an organizational climate of teamwork and service excellence. Performed such other duties as
may be prescribed by the City Charter or by ordinance or resolution of the City Council.
Assistant City Manager March 3, 2009 – July 26, 2010
City of Del Rio, Texas
Del Rio, Texas
· Identified, analyzed, developed strategies and recommended actions to resolve long and short range
management issues.
· Ensured that policies and goals of the City Manager and City Council are achieved in a timely and
professional manner.
· Provided the City Manager with accurate and timely information to support decision making and
policy direction.
· Further briefed the City Manager on matters of concern in the departments and functions in assigned
areas to ensure proper action.
· Met with Department/Division Heads to discuss programs, answer questions, address challenges and
resolve issues which may arise in the course of daily business, including budget, personnel, customer
service, and intradepartmental issues.
· Resolved and participated in resolving citizen’s complaints.
· Interpreted City ordinances and administrative policy for staff and the public.
· Assisted City Manager on a wide variety of Municipal Programs, Capital Projects, Infrastructure
Projects and other issues.
· Confered with officials on the City, County, State, and Federal agencies regarding plans and priorities
for existing and planned programs.
· Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work
processes, and works jointly to provide quality customer service.
· Exercised considerable judgment in representing the City Manager within the assigned area of
responsibility.
· Represented the City Manager and Mayor at public functions as directed and serves as the Acting City
Manager in his/her absence.
· Met with public, press and other interested parties to respond to inquiries for information, to promote City
programs and to complete special projects assigned by the City Manager.
· Represented the City and ensures staff support on various Boards and Commissions, outside government
agencies and non profits, constituent representative groups and other citizen groups relative to the goals
and activities of the City.
· Assisted and ensured proper review of applications and development of recommendations for zoning
changes, building code and zoning restrictions, subdivision proposals and requests for clarification of
City subdivision ordinances.
· Assisted and ensured the preparation, administration and management of the grants involving City
economic development.
· Assisted the City Manager in developing and recommending strategies for Economic Development
Vice President of Operations/Chief Operations Officer April 1, 2007 - February 28, 2009
Laredo Chamber of Commerce
Laredo, Texas
· Monitored, managed and evaluated the fiscal performance of the organization to assure quality service
within projected expenditures
· Supervised the Payroll/Accounts Manager and am responsible for the preparation of prompt and
accurate financial reports
· Directed all special projects, including establishing strategic planning and development and
monitoring of all annual restricted operating budgets for the organization
· Assisted the CEO in preparation of the annual organization budget and in supervising the business
affairs of the organization to assure that its funds are expended to the best advantage possible
· Represented the organization at Council and Committee meetings in the absence of the President/CEO
· Active role in recruitment and retention of members, assisting in the implementation and
monitoring of recruitment efforts
· Assisted the CEO in carrying out directives of the Board and in communicating appropriate Board
information to staff
· In conjunction with the CEO, and Council and Committee Chairs, implemented, assessed and
communicated strategic plans, including short-medium, and long-range goals for the organization
to ensure that community and organizational needs are being met
· Assisted the CEO in monitoring annual operations plans
· Assisted with negotiations of contracts and other legal agreements with outside agencies
· Served as liaison between the organization and the community, with charitable and other
organizations, legislative bodies and regulatory agencies
· Promoted a positive organizational and personal image; is available to residents, clients, and their
families; develops and maintains contacts with individuals who are important to the organization
· Assisted the CEO in managing administrative functions of the organization –
- - report monthly to the Executive Committee and the Board of Directors
- - maintain active files on restricted budgets
- - act in capacity of Human Resources officer working directly with Payroll/Accounts manager
to maintain accurate and up-to-date personnel files
· Evaluated performance of employees and assist in developing and implementing of personnel
policies and practice
· Ensured that a solid system of policies and procedures exists to guide the day-to-day operations of
the organization; ensure that appropriate decision-making procedures exist in the organization
· Oversaw the program areas of the organization ensuring that programs are administered in
compliance with local, state and federal standards; reacts to regulatory mandates
· Oversaw special projects and performs other duties as needed to fulfill the goals and objectives of
the Organization
· Produced, directed and managed all public relations for the Laredo Chamber of Commerce.
· Served as liaison with local, state and federal governmental jurisdictions and with over 800
local businesses
· Assumed overall responsibility of the Chamber during the absence of the President
· Represented the Chamber of Commerce at various events, including meetings, presentations
and appearances at civic and business associations
· Developed and implemented various marketing campaigns
· Worked with all media including television, print and radio entities.
Business Development Director
Sames Motor Company
Laredo, Texas January 1, 2007 – April 1, 2007
· Guided Online Marketing and Public Relations, Customer Relations
· Developed and promoted new programs and promotions to attract new customer base
· Managed the Business Development Center and staff
· Trained all internal customers on new programs and promotions.
Vice President
Laredo Chamber of Commerce August 14, 2002 – December 31, 2007
Laredo, Texas
· Assisted the President in planning, directing, developing, coordinating and monitoring the administration
of the budget, contracts, personnel and daily operations of Laredo Chamber of Commerce.
· Represented the organization at Council and Committee meetings in the absence of the President/CEO
· Provided active role in recruitment and retention of members, assisting in the implementation
and monitoring of recruitment efforts
· Assisted the CEO in carrying out directives of the Board and in communicating appropriate
Board information to staff
· In conjunction with the CEO, and Council and Committee Chairs, implemented, assessed and
communicated strategic plans, including short-medium, and long-range goals for the organization
to ensured that community and organizational needs are being met
· Assisted the CEO in monitoring annual operations plans
· Served as liaison between the organization and the community, with charitable and other
organizations, legislative bodies and regulatory agencies
· Evaluated performance of employees and assists in developing and implementing personnel policies
and practice.
· Ensured that a solid system of policies and procedures exists to guide the day-to-day operations of the
organization; ensured that appropriate decision-making procedures exist in the organization
· Coordinated all marketing for the Chamber of Commerce
· Assumed overall responsibility of the Chamber during the absence of the President
· Responsible for the supervision of most Chamber staff.
· Promoted tourism programs and activities throughout the U.S and Mexico
Public Relations/Marketing Coordinator
City of Laredo, Transit Department September 21, 2001 – August 1, 2002
Laredo, Texas
· Assigned as public relations assignee for the El Metro bus system.
· Worked with all media entities (print, radio, television)
· Assigned as the Manager of the Call Center wherein I directly supervised all employees at this facility.
City’s Customer Service Coordinator
City of Laredo March 1, 2000 – September 20, 2001
Laredo, Texas
· Worked directly under the City Manager to ensure departmental compliance
· Worked personally with City Council members and Mayor on issues relating to all City departments
· Accepted all inquiries, reports and complaints for all 26 city departments, and monitored same to
ensure customer satisfaction
· Ensured a high level of customer service of all 26 City departments
· Managed and maintained the City’s customer service tracking system
· Trained all incoming and existing City employees on customer service skill/relations
Special Projects Coordinator
Laredo Chamber of Commerce September 8, 1998 – February 28, 2000
Laredo, Texas
· Managed of all special projects including development and monitoring of budget, accounting,
staffing, project implementation and success of same
· Public relations designee for organization.
· Developed new projects and maintained standing programs
· Assumed overall responsibility of the Chamber during the absence of the President
Special Intelligence System Administrator/Communicator
United States Marine Corps April 19, 1993 – January 20, 1998
· Worked as Intelligence specialist with a Top Secret/SCI security clearance.
· Marine Corps Good Conduct Medal Recipient
· National Defense Service Medal Recipient
· Honorably Discharged
Professional Memberships:
Member - Arizona City/County Management Association (ACMA)
Member - International City Management Association (ICMA)
Member - International Public Management Association (IPMA)
Member - International Council of Shopping Centers (ICSC)
Member - National League of Cities (NLC)
Member - Government Finance Officers Association (GFOA)
Member - Yuma County Intergovernmental Public Transportation Authority (YCIPTA)
Board Member – Border Trade Alliance (BTA)
Board Member (Management Committee) – Western Arizona Council of Governments (WACOG)
Former President of United Way of Laredo
Former Member - Public Relations Society of America, Government Finance (PRSA)
Former President-Elect United Way of Laredo
Former Streets of Laredo Urban Mall Board Member
2002 Customer Service Committee President, Laredo Chamber of Commerce
2003 Leadership Laredo Graduate, Laredo Chamber of Commerce
2003-2004 Leadership Laredo Board Member
Awards and Recognitions:
2012 Government Hispanic Business Advocate of the Year – TAMACC Texas Association of
Mexican American Chamber of Commerce
2011 Administrator of the Year - Del Rio Hispanic Chamber of Commerce
2011 Innovation Award - Del Rio Chamber of Commerce

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Robert Eads Resume

  • 1. ROBERT ALEXANDER EADS 740 SPRINGFIELD AVE #6103 LAREDO, TX 78045 (956) 999-5999 (956) 740-7432 robeads72@yahoo.com PROFILE: · 20 years of experience as a professional in personnel and financial management, budgeting, marketing, public relations and economic development · Managed a staff of 500 and 220 employees with a budgets of over $80,000,000 and $40,000,000 · Administered and managed the City self-funded insurance programs. · Extensive experience in strategic planning and execution · Many years of business development and retention experience · Extensive experience with ground water conservation districts, issues, legislation · Strong knowledge of contracting, negotiating, and change management · Skilled in examining and re-engineering operations and procedures · Long history of public relations work with all media entities, social services organizations and government · Able to motivate, innovate and drive individuals to accomplish goals · Excellent analytical and problem-solving skills · Proven record of successful strategic planning and development · Successful grant writer securing grants on local, state and federal levels · Long history of marketing and public relations work · Strong budget and accounting background · Ability to analyze and interpret financial data, develop financial plans and manage resources · Established partnerships with over 800 local businesses, government and non- profit organizations · Ability to direct complex projects from concept to fully operational status · Highly proficient in personnel management and staff training · Goal-oriented individual with strong leadership skills · Organized, highly motivated, and detail-directed problem solver · Ability to work in unison with staff, volunteers, and public and private entities · Persian Gulf War era United States Marine veteran with TOP SECRET/SCI security clearance. · Bilingual (Proficient in reading, writing and speaking English and Spanish) EDUCATION: Masters of Business Administration degree - Sul Ross State University 2013 Bachelors of Science degree – Charter Oak State College 2003 RELEVANT EXPERIENCE AND ACCOMPLISHMENTS: Successfully negotiated Del Rio’s first Collective Bargaining Agreement with Police Officer’s Association Effectively negotiated a Meet and Confer Agreement with Fire Department Municipalized the wastewater treatment department, saving hundreds of thousands of dollars Successfully managed a retrofitted a $30M water treatment plant saving millions on filter membranes
  • 2. EMPLOYMENT HISTORY: City Manager December 15, 2014 – September 29, 2015 City of San Luis, Arizona San Luis, Arizona (Pop. 32,000)  Successfully managed a $54,000,000 budget, which included a $17,000,000 General Fund budget  Directed and oversaw daily operations of the City of San Luis;  Ensured City activities were carried out in accordance with specific objectives and allocates human, fiscal and other required resources;  Directed the activities of management staff and assigned duties/responsibilities accordingly;  Managed fiscal resources within established budget parameters and monitors expenditures;  Reviewed financial reports, participated in budget preparation/submission, and prepared short and long- range plans for the City of San Luis;  Oversaw the preparation and distribution of City Council agendas and meeting materials;  Ensured that City programs and services were provided in a timely manner with minimal service disruptions;  Represented the City of San Luis at various internal and public meetings;  Met with the Mayor and City Council members to discuss issues, priorities, and City operations;  Responded to public and internal inquiries/complaints and provided information and/or resolved issues;  Analyzed Federal, State, and local legislation and ensured City compliance with applicable regulations and policies;  Developed and managed internal procedures and controls based upon evaluation of effectiveness. City Manager October 12, 2010 – July 28, 2014 City of Del Rio, Texas Del Rio, Texas (Pop.36,000)  Successfully managed a budget of over $80,000,000, which included a $23,000,000 General Fund budget  Grew General Fund balance by approximately 30 % over 4 years from approximately $6M to almost $8M · Planned, organized, coordinated and directed the work of the City through Department Directors, Division Managers and support staff; · Developed and directed the implementation of goals, objectives, policies, procedures, priorities and work standards for each City department in accordance with the mission established by the City Council; · Helped develop groundwater conservation district legislation; · Analyzed complex technical and administrative municipal challenges, evaluated solutions and implement effective courses of action; · Involved administrative team in improving and/or resolving operational and administrative issues; · Exercised control over all City departments and divisions, except as otherwise provided by City Charter; · Evaluated the organizational structure and staffing of the City and makes necessary recommendations to City Council; · Prepared, reviewed and approved City Council agendas and other materials for all meetings held by the City Council and attend and assist with said meetings; · Coordinated the preparation of a wide variety of reports or presentations for City Council or other outside agencies; · Ensured that City Council is kept apprised of the financial condition and future needs of the city and makes such recommendations as necessary; Coordinated activities to determine the needs of the City, establish priorities and recommend long-range plans for City services and programs; · Developed specific proposals for action on current and future City needs; · Prepared and submitted to the City Council, at the end of each fiscal year, a complete, comprehensive report on the financial status and administrative activities of the City for the preceding year; · Submitted recommendations for tax rates, user fees and other financial instruments; · Prepared annual budget recommendations and justifications based on data submitted by all Department Directors, including capital expenditure items, consistent with council-approved short-and long-range plans; · Filed approved budgets with appropriate authorities and administers approved budget; · Identified and secured additional funding sources;
  • 3. · Kept the City Council informed on progress in all departments and on any other pertinent matters relating to City operations to enable them to make informed policy decisions; · Supervised the city’s program and administrative functions and provides general leadership and direction for city personnel; · Ensured adequate city staff support for all policy or advisory boards, commissions, and/or committees of established by the City; · Managed the City’s economic development process, direct research and analysis; · Synthesized information and present findings and proposals on behalf of the City. · Worked with citizens and developers in the negotiation of service provision, tax abatements/incentives, and other economic development issues. Ensure efficient and economical purchasing of equipment, supplies, materials, property, and facilities for the City; · Ensured City compliance with state, federal, and local statutes and regulations, as well as with grant and contract provisions; · Oversaw the enforcement of all City ordinances; · Executed all appropriately authorized deeds, contracts, or agreements and see that all terms and conditions imposed in favor of the City or its inhabitants in any such transactions are faithfully kept and performed, and in case of any violation thereof, to take such action as may be necessary and proper to enforce or terminate the same. Fostered cooperative relationships with City Council, boards and commissions, civic groups, intergovernmental agencies, other public and private organizations and citizen/community groups in implementing programs and projects to solve identified challenges; · Assessed community needs and ensured objectives and priorities are focused on meeting those needs effectively, efficiently, and with high-quality municipal services; Direct development and implementation of initiatives for service quality improvements; · Created an organizational climate of teamwork and service excellence. Performed such other duties as may be prescribed by the City Charter or by ordinance or resolution of the City Council. Acting City Manager July 27, 2010 – October 11, 2010 City of Del Rio, Texas Del Rio, Texas · Successfully managed a budget of over $80,000,000, which included a $23,000,000 General Fund budget · Planned, organized, coordinated and directed the work of the City through Department Directors, Division Managers and support staff; · Developed and directed the implementation of goals, objectives, policies, procedures, priorities and work standards for each City department in accordance with the mission established by the City Council; · Developed, interpreted and enforced effective management policies; · Analyzed complex technical and administrative municipal challenges, evaluated solutions and implemented effective courses of action; · Involved administrative team in improving and/or resolving operational and administrative issues; · Exercised control over all City departments and divisions, except as otherwise provided by City Charter; · Evaluated the organizational structure and staffing of the City and makes necessary recommendations to City Council; · Prepared, reviewed and approved City Council agendas and other materials for all meetings held by the City Council and attended and assisted with said meetings; · Coordinated the preparation of a wide variety of reports or presentations for City Council or other outside agencies; · Ensured that City Council is kept apprised of the financial condition and future needs of the city and made such recommendations as necessary; Coordinated activities to determine the needs of the City, established priorities and recommended long-range plans for City services and programs; · Developed specific proposals for action on current and future City needs; · Prepared and submitted to the City Council, at the end of each fiscal year, a complete, comprehensive report on the financial status and administrative activities of the City for the preceding year; · Submitted recommendations for tax rates, user fees and other financial instruments; · Prepared annual budget recommendations and justifications based on data submitted by all Department Directors, including capital expenditure items, consistent with council-approved short-and long-range plans; · Filed approved budgets with appropriate authorities and administered approved budget;
  • 4. · Identified and secured additional funding sources; · Kept the City Council informed on progress in all departments and on any other pertinent matters relating to City operations to enable them to make informed policy decisions; · Supervised the city’s program and administrative functions and provided general leadership and direction for city personnel; · Ensured adequate city staff support for all policy or advisory boards, commissions, and/or committees of established by the City; · Managed the City’s economic development process, direct research and analysis; · Synthesized information and presented findings and proposals on behalf of the City. · Worked with citizens and developers in the negotiation of service provision, tax abatements/incentives, and other economic development issues. Ensured efficient and economical purchasing of equipment, supplies, materials, property, and facilities for the City; · Ensured City compliance with state, federal, and local statutes and regulations, as well as with grant and contract provisions; · Oversaw the enforcement of all City ordinances; · Executed all appropriately authorized deeds, contracts, or agreements and see that all terms and conditions imposed in favor of the City or its inhabitants in any such transactions are faithfully kept and performed, and in case of any violation thereof, to take such action as may be necessary and proper to enforce or terminate the same. Fostered cooperative relationships with City Council, boards and commissions, civic groups, intergovernmental agencies, other public and private organizations and citizen/community groups in implementing programs and projects to solve identified challenges; · Assessed community needs and ensured objectives and priorities are focused on meeting those needs effectively, efficiently, and with high-quality municipal services; Directed development and implementation of initiatives for service quality improvements; · Created an organizational climate of teamwork and service excellence. Performed such other duties as may be prescribed by the City Charter or by ordinance or resolution of the City Council. Assistant City Manager March 3, 2009 – July 26, 2010 City of Del Rio, Texas Del Rio, Texas · Identified, analyzed, developed strategies and recommended actions to resolve long and short range management issues. · Ensured that policies and goals of the City Manager and City Council are achieved in a timely and professional manner. · Provided the City Manager with accurate and timely information to support decision making and policy direction. · Further briefed the City Manager on matters of concern in the departments and functions in assigned areas to ensure proper action. · Met with Department/Division Heads to discuss programs, answer questions, address challenges and resolve issues which may arise in the course of daily business, including budget, personnel, customer service, and intradepartmental issues. · Resolved and participated in resolving citizen’s complaints. · Interpreted City ordinances and administrative policy for staff and the public. · Assisted City Manager on a wide variety of Municipal Programs, Capital Projects, Infrastructure Projects and other issues. · Confered with officials on the City, County, State, and Federal agencies regarding plans and priorities for existing and planned programs. · Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work processes, and works jointly to provide quality customer service. · Exercised considerable judgment in representing the City Manager within the assigned area of responsibility. · Represented the City Manager and Mayor at public functions as directed and serves as the Acting City Manager in his/her absence. · Met with public, press and other interested parties to respond to inquiries for information, to promote City programs and to complete special projects assigned by the City Manager.
  • 5. · Represented the City and ensures staff support on various Boards and Commissions, outside government agencies and non profits, constituent representative groups and other citizen groups relative to the goals and activities of the City. · Assisted and ensured proper review of applications and development of recommendations for zoning changes, building code and zoning restrictions, subdivision proposals and requests for clarification of City subdivision ordinances. · Assisted and ensured the preparation, administration and management of the grants involving City economic development. · Assisted the City Manager in developing and recommending strategies for Economic Development Vice President of Operations/Chief Operations Officer April 1, 2007 - February 28, 2009 Laredo Chamber of Commerce Laredo, Texas · Monitored, managed and evaluated the fiscal performance of the organization to assure quality service within projected expenditures · Supervised the Payroll/Accounts Manager and am responsible for the preparation of prompt and accurate financial reports · Directed all special projects, including establishing strategic planning and development and monitoring of all annual restricted operating budgets for the organization · Assisted the CEO in preparation of the annual organization budget and in supervising the business affairs of the organization to assure that its funds are expended to the best advantage possible · Represented the organization at Council and Committee meetings in the absence of the President/CEO · Active role in recruitment and retention of members, assisting in the implementation and monitoring of recruitment efforts · Assisted the CEO in carrying out directives of the Board and in communicating appropriate Board information to staff · In conjunction with the CEO, and Council and Committee Chairs, implemented, assessed and communicated strategic plans, including short-medium, and long-range goals for the organization to ensure that community and organizational needs are being met · Assisted the CEO in monitoring annual operations plans · Assisted with negotiations of contracts and other legal agreements with outside agencies · Served as liaison between the organization and the community, with charitable and other organizations, legislative bodies and regulatory agencies · Promoted a positive organizational and personal image; is available to residents, clients, and their families; develops and maintains contacts with individuals who are important to the organization · Assisted the CEO in managing administrative functions of the organization – - - report monthly to the Executive Committee and the Board of Directors - - maintain active files on restricted budgets - - act in capacity of Human Resources officer working directly with Payroll/Accounts manager to maintain accurate and up-to-date personnel files · Evaluated performance of employees and assist in developing and implementing of personnel policies and practice · Ensured that a solid system of policies and procedures exists to guide the day-to-day operations of the organization; ensure that appropriate decision-making procedures exist in the organization · Oversaw the program areas of the organization ensuring that programs are administered in compliance with local, state and federal standards; reacts to regulatory mandates · Oversaw special projects and performs other duties as needed to fulfill the goals and objectives of the Organization · Produced, directed and managed all public relations for the Laredo Chamber of Commerce. · Served as liaison with local, state and federal governmental jurisdictions and with over 800 local businesses · Assumed overall responsibility of the Chamber during the absence of the President · Represented the Chamber of Commerce at various events, including meetings, presentations and appearances at civic and business associations · Developed and implemented various marketing campaigns · Worked with all media including television, print and radio entities.
  • 6. Business Development Director Sames Motor Company Laredo, Texas January 1, 2007 – April 1, 2007 · Guided Online Marketing and Public Relations, Customer Relations · Developed and promoted new programs and promotions to attract new customer base · Managed the Business Development Center and staff · Trained all internal customers on new programs and promotions. Vice President Laredo Chamber of Commerce August 14, 2002 – December 31, 2007 Laredo, Texas · Assisted the President in planning, directing, developing, coordinating and monitoring the administration of the budget, contracts, personnel and daily operations of Laredo Chamber of Commerce. · Represented the organization at Council and Committee meetings in the absence of the President/CEO · Provided active role in recruitment and retention of members, assisting in the implementation and monitoring of recruitment efforts · Assisted the CEO in carrying out directives of the Board and in communicating appropriate Board information to staff · In conjunction with the CEO, and Council and Committee Chairs, implemented, assessed and communicated strategic plans, including short-medium, and long-range goals for the organization to ensured that community and organizational needs are being met · Assisted the CEO in monitoring annual operations plans · Served as liaison between the organization and the community, with charitable and other organizations, legislative bodies and regulatory agencies · Evaluated performance of employees and assists in developing and implementing personnel policies and practice. · Ensured that a solid system of policies and procedures exists to guide the day-to-day operations of the organization; ensured that appropriate decision-making procedures exist in the organization · Coordinated all marketing for the Chamber of Commerce · Assumed overall responsibility of the Chamber during the absence of the President · Responsible for the supervision of most Chamber staff. · Promoted tourism programs and activities throughout the U.S and Mexico Public Relations/Marketing Coordinator City of Laredo, Transit Department September 21, 2001 – August 1, 2002 Laredo, Texas · Assigned as public relations assignee for the El Metro bus system. · Worked with all media entities (print, radio, television) · Assigned as the Manager of the Call Center wherein I directly supervised all employees at this facility. City’s Customer Service Coordinator City of Laredo March 1, 2000 – September 20, 2001 Laredo, Texas · Worked directly under the City Manager to ensure departmental compliance · Worked personally with City Council members and Mayor on issues relating to all City departments · Accepted all inquiries, reports and complaints for all 26 city departments, and monitored same to ensure customer satisfaction · Ensured a high level of customer service of all 26 City departments · Managed and maintained the City’s customer service tracking system · Trained all incoming and existing City employees on customer service skill/relations
  • 7. Special Projects Coordinator Laredo Chamber of Commerce September 8, 1998 – February 28, 2000 Laredo, Texas · Managed of all special projects including development and monitoring of budget, accounting, staffing, project implementation and success of same · Public relations designee for organization. · Developed new projects and maintained standing programs · Assumed overall responsibility of the Chamber during the absence of the President Special Intelligence System Administrator/Communicator United States Marine Corps April 19, 1993 – January 20, 1998 · Worked as Intelligence specialist with a Top Secret/SCI security clearance. · Marine Corps Good Conduct Medal Recipient · National Defense Service Medal Recipient · Honorably Discharged Professional Memberships: Member - Arizona City/County Management Association (ACMA) Member - International City Management Association (ICMA) Member - International Public Management Association (IPMA) Member - International Council of Shopping Centers (ICSC) Member - National League of Cities (NLC) Member - Government Finance Officers Association (GFOA) Member - Yuma County Intergovernmental Public Transportation Authority (YCIPTA) Board Member – Border Trade Alliance (BTA) Board Member (Management Committee) – Western Arizona Council of Governments (WACOG) Former President of United Way of Laredo Former Member - Public Relations Society of America, Government Finance (PRSA) Former President-Elect United Way of Laredo Former Streets of Laredo Urban Mall Board Member 2002 Customer Service Committee President, Laredo Chamber of Commerce 2003 Leadership Laredo Graduate, Laredo Chamber of Commerce 2003-2004 Leadership Laredo Board Member Awards and Recognitions: 2012 Government Hispanic Business Advocate of the Year – TAMACC Texas Association of Mexican American Chamber of Commerce 2011 Administrator of the Year - Del Rio Hispanic Chamber of Commerce 2011 Innovation Award - Del Rio Chamber of Commerce