1. Robert B. Dock
(971) 678-8457
kirock1701@gmail.com * https://www.linkedin.com/pub/robert-dock/5a/2a3/25b
EMPLOYMENT HISTORY
VERIZON WIRELESS July 1997- Present
Chandler, Arizona
Data Technical Support Coordinator –Technical support and sales for advanced wireless data devices and
systems.
• Trouble shooting for advanced Apple iOS, Android, Windows and Blackberry
Devices, Wireless Data devices and corresponding systems.
• Effectively applied a proactive and expert based approach to sell customers upgraded
equipment and accessories while guiding them through equipment repairs which resulted in
exceeding profit goals.
• Utilizing programs and systems i.e. VRD Remote Access, ACSS, MTAS, MARS, Android,
Blackberry support tools delivering exceptional technical assistance while consistently
maintained leading quality scores.
• Coached trainees answering questions and helping them to help them selves by showing effective
navigation techniques and tips on information retrieval. Also fielded escalation calls when
customers requested a supervisor or manager.
ORCA INTERNATIONAL CORPORATION January 1993 – July 1997
Tempe, Arizona
Verification Manager, Collections Agent and Sales Closer - Retrieved payments from overdue accounts
closed and verified sales.
• Designed, developed, and maintained programs in Microsoft Excel to track, productivity
and lower accounts receivable costs.
• Supervised sales staff, incorporating incentive programs to reach monthly production goals of
$225,000 with 8 sales people.
• Persuaded clients with overdue accounts to send payments, leading to an average monthly
account receivable recovery of $19,000.
• Instituted a proactive approach to collections, which increased positive responses, resulting in a
35% increase in revenue recovery.
SIGNAL MARKETING, INC. March 1992-July 1994
Midvale, Utah
Regional Sales Manager - Marketed accessories to music dealers nationwide.
• Managed six regional sales representatives in eight territories and 27 states.
• Effected an aggressive telemarketing and mailing campaign, which resulted in a 20 percent
increase in sales.
• Achieved positive rapport and trust over the phone.
CONTROL INTERNATIONAL, INC. September 1987 - November 1991
Salt Lake City, Utah
Process Technician - Participated in all phases of lab testing and production procedures.
• Managed $100,000 mine processing equipment projects from planning to purchasing through
construction and shipment.
• Utilized ONSPEC software for lab column flotation experiments resulting in over $1 million in
column sales.
• Designed and manufactured wash water, rinse and feed systems that greatly improved the
performance of lab flotation columns.
EDUCATION
Associates Degree in Business Management, Phillips Junior College. October 1993. G.P.A. 3.9.
• Deans and Presidents list for academic achievement.
• Advanced Accounting Procedures, Professional Selling, Supervision, Marketing, Financial
Management, Business and Contract Law, and Business Communications.
• Skills in Ten Key, Microsoft Word, WordPerfect , Microsoft Excel, Lotus, Quarto Pro, and
much more