How you can Manage your Emotions at Work to Build Empathy - @Ei4Change
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This slide set gives some insights into how to work with and manage your emotions better within the workplace. This slide set is available as a series of Lightbulb Moments cards. These have been well received as a valuable resource in education, training and coaching. Lightbulb Moments are free to download from the Ei4Change website. http://goo.gl/qNc5qR
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How you can Manage your Emotions at Work to Build Empathy - @Ei4Change
- 2. Anyone can become angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose and in the right way – that is not easy. Aristotle
- 3. chaotic haphazard superfluous incompatible with reason disorganised largely visceral result from the lack of effective adjustment Mid 20th Century How emotions are viewed?
- 4. How emotions are viewed? arouse, sustain and direct activity part of the total economy of living organisms are not in opposition to intelligence effective use instruct a higher order of intelligence Emotional processing is considered to be an essential part of rational decision making Early 21st Century
- 5. When a person has empathy they are able to appreciate the differences between other people in terms of their emotional responses. How a person is feeling can be determined by looking at behaviours or actions.
- 6. The development of emotions A genetic contribution is likely Emotions do not define destiny (timidity) Early expression of emotion by parents helps learning Early abuse hinders learning Poor ability to read others’ emotion may lead to the development of poor social skills
- 7. Biological purpose for emotion A signalling function (that action might have to be taken) Provides a strong impulse to take action Promotes unique, stereotypical patterns of physiological change A motivational trigger for others Controls learning
- 8. Basic Human Emotions presumed to be hard-wired and physiologically distinctive Ekman P. (1972) Flushed face Brow muscles inward and downward Nostrils flare Jaw clenches Eyes widen Pupils dilate Upper lip rises Lips stretch horizontally Nostrils clench Eyes screw up Corners of mouth downturn Eyebrows rise Eyes widen Forehead wrinkles Jaw drops open Eyelids droop Corners of mouth drop Corners of brows rise Corners of mouth rise in a smile Eyes tighten Cheeks rise Corners of brows drop
- 9. Basic Human Emotions presumed to be hard-wired and physiologically distinctive Ekman P. (1972) Findings on contempt / smugness are less clear - there is some preliminary evidence that this emotion and its expression are universally recognised Eyes neutral Tightened lip Unilateral smile Curled lip Contempt / smugness is the only unilateral expression occurring only on one side of the face (Faces courtesy of www.feelingfacescards.com)
- 10. Emotional Intelligence at work Is about... bringing emotions to the surface and proactively understanding their meaning and impact on the team and its performance Is not about... catching and suppressing emotions as they begin to surface Is not about... being nice
- 11. Identifying Emotions Identify how you feel Identify how others feel Sense emotions in music Sense emotions in art Detect real vs fake emotions Stay open to feelings Blend emotions with thinking Reflectively monitor emotions
- 12. Understanding Emotions Emotions are mental and physiological states associated with a wide range of feelings, thoughts and behaviours No definitive taxonomy of emotions exists. Emotions are highly subjective. People can differ in their emotional responses to given situations. Emotions blend together and are in continual flux. Behaviour can be a direct result of emotional state.
- 13. Understanding Emotions Recognise what events are likely to trigger different emotions Know that emotions can combine to form complex blends of feelings Realise that emotions can progress over time and change from one to another Provide a rich emotional vocabulary for greater precision in describing feelings and blends of feelings
- 14. What does “Use emotion” mean? The capacity to generate and feel an emotion in order to focus attention, reason, and communicate. The capacity to use emotion to influence cognitive processes such as decision making, deductive reasoning, creativity, and problem solving.
- 15. Emotional Intelligence eLearning Programmes Develop your Emotional Intelligence by enrolling on an Ei4Change online elearning course For more details visit courses.ei4change.info Use license code SLIDESHARE to get a 25% discount