An overview of emotional intelligence looking at its application in the workplace. This slide set is available as a series of Lightbulb Moments cards. These have been well received as a valuable resource in education, training and coaching. Lightbulb Moments are free to download from the Ei4Change website. http://goo.gl/qNc5qR

1. An Overview of
Emotional Intelligence
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2. Emotional Intelligence
The ability to…
Understand the needs and feelings of oneself and
other people
Manage one’s own feelings
Respond to others in appropriate ways

3. A form of social intelligence that involves the ability
to monitor your own and others’ feelings and
emotions. To discriminate among them and use
this information to guide one’s thinking and action.
Salovey & Mayer 1990
Emotional Intelligence

4. Basic assumptions around
Emotional Intelligence (1)
Emotions contain important practical information
about yourself and others. Managing this
information is essential to personal well being and
for building relationships.
Identifying, assessing and expressing emotions in
appropriate ways enriches experiences.

5. Acknowledging, empathising with, and facilitating
the emotional expression of yourself and others
enhances relationships
Emotions play out in private and in public to produce
well-being, leadership and flow (the experience of
focused, blissful expenditure of energy) or to result
in distress, distraction and being emotionally
overwhelmed
Basic assumptions around
Emotional Intelligence (2)

6. Advantages of using
Emotional Intelligence
improves relationships with colleagues
maintains control
lowers stress levels
maintains motivation
enables good communication and an ability to
influence others without conflict
enhances reputation within the team and the
organisation

7. Disadvantages of using
Emotional Intelligence
cannot always be learned, though it can be
developed
is sometimes dismissed as being just another
management fad
is ridiculed by people with low levels of emotional
intelligence

8. Emotional Intelligence can be
practised and learnt
1. I am responsible for my own feelings.
2. I am responsible for my own behaviour.
3. I always have choices about how I respond to
situations, events and people.
4. No-one can make me upset, angry, happy etc.
5. Identifying my choices empowers me to take a
fresh look at my behaviour.
6. Recognising my range of choices is an excellent
way to start changing my behaviour for the better.
7. I can practise and learn new and more effective
behaviours.

9. Goleman’s Framework
Motivation - the drive to work and succeed
Self-awareness - understanding yourself, your
strengths and weaknesses and how you appear to
others
Self-regulation - the ability to control yourself and
think before you act
Empathy - how well you understand other people’s
viewpoints
Social skills - communicating and relating to others

10. Key areas of Emotional Intelligence
Self awareness Self regulation
Empathy Social skills
Inner world
Outer world
Motivation
Awareness
Action
Behaviour

11. Effective communication
To be successful you have to work well with other
people by
- establishing trusting relationships
- communicating effectively
- having the ability to work well in team
environments

12. Without effective communication
People become isolated
The coherence of teams is undermined
There is a greater scope for conflict and
misunderstanding
Motivation falls
People withhold support and information

13. Working in teams
In teams
the combination of working logically and
emotionally is very powerful
deeper values (once established) make it possible
to make mistakes at the logical level yet maintain
good relationships

14. Do’s and Don't’s for using
Emotional Intelligence
Don't
assume that you don't bring your emotions to
work with you
think that emotional intelligence is not relevant for
your job
think that your emotional intelligence needs no
further development

15. Do’s and Don't’s for using
Emotional Intelligence
Do
observe your emotional reactions to other people
consider how you might test and develop your
emotional intelligence
ask yourself honestly how well you react to the
concerns of others
Enjoy working with your emotional intelligence!

16. Emotional Intelligence eLearning
Programmes
Develop your Emotional Intelligence by enrolling on an
Ei4Change online elearning course
For more details visit courses.ei4change.info
Use license code SLIDESHARE to get a 25% discount

17.  Ei4Change Ltd.
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