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DB-­‐MAIL	
  Cycle	
  for	
  Product	
  Disruptors:	
  Where	
  Six	
  Sigma,	
  Lean	
  Startup,	
  and	
  TRIZ	
  Tools	
  Meet	
  
Rapidly	
  Discover	
  and	
  Solve	
  BUMPs	
  

Vision/Job-­‐To-­‐Get-­‐Done:	
  
Pa6ent	
  (Customer):	
  
Define	
  
D	
  

Learn	
  

Problem	
  

Build	
  
B	
  

M Measure	
  

L	
  

Improve	
  

I	
  

Problem	
  

A	
  

Analyze	
  

	
  
#4ROD.	
  Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  h8p://businessmodels.ning.com	
  &	
  h8p://twi8er.com/RodKuhnKing	
  
DB-­‐MAIL	
  Cycle	
  for	
  Product	
  Disruptors:	
  Where	
  Six	
  Sigma,	
  Lean	
  Startup,	
  and	
  TRIZ	
  Tools	
  Meet	
  
Rapidly	
  Discover	
  and	
  Solve	
  BUMPs	
  

Vision/Job-­‐To-­‐Get-­‐Done:	
  
Pa6ent	
  (Customer):	
  
Define	
  
D	
  

Learn	
  

Problem	
  
(Ideas/Value	
  Curve)	
  

Build	
  
B	
  

M Measure	
  

L	
  

Improve	
  

I	
  

Problem	
  

A	
  

Analyze	
  

	
  
#4ROD.	
  Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  h8p://businessmodels.ning.com	
  &	
  h8p://twi8er.com/RodKuhnKing	
  
DB-­‐MAIL	
  Cycle	
  for	
  Product	
  Disruptors:	
  Where	
  Six	
  Sigma,	
  Lean	
  Startup,	
  and	
  TRIZ	
  Tools	
  Meet	
  
Rapidly	
  Discover	
  and	
  Solve	
  BUMPs	
  

Vision/Job-­‐To-­‐Get-­‐Done:	
  
Pa6ent	
  (Customer):	
  
Define	
  

Six	
  Sigma	
  
Ideas/Tools	
  

Problem	
  

D	
  

(Ideas/Value	
  Curve)	
  

Build	
  
B	
  

Project	
  Charter	
  
Voice	
  of	
  Customer	
  
Level	
  of	
  Defects	
  
Process	
  Map	
  
	
  	
  	
  (SIPOC)	
  
	
  	
  	
  	
  
Process	
  Control	
  

Learn	
  

M Measure	
  

L	
  
Brainstorming	
  
“To	
  Be”	
  Value	
  Stream	
  Map	
  
Mistake	
  Proofing	
  

Improve	
  

I	
  

“As	
  Is”	
  Value	
  Stream	
  Map	
  
Process	
  Capability	
  
Measurement	
  System	
  
	
  	
  	
  	
  	
  	
  Analysis	
  
	
  	
  	
  	
  	
  	
  	
  Pareto	
  Chart	
  

Root-­‐Cause	
  Analysis	
  
(Fishbone	
  Diagram)	
  
5	
  Whys	
  
Value	
  Analysis	
  
Process	
  Cycle	
  Efficiency	
  

Problem	
  

A	
  

Analyze	
  

	
  
#4ROD.	
  Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  h8p://businessmodels.ning.com	
  &	
  h8p://twi8er.com/RodKuhnKing	
  
DB-­‐MAIL	
  Cycle	
  for	
  Product	
  Disruptors:	
  Where	
  Six	
  Sigma,	
  Lean	
  Startup,	
  and	
  TRIZ	
  Tools	
  Meet	
  
Rapidly	
  Discover	
  and	
  Solve	
  BUMPs	
  

Vision/Job-­‐To-­‐Get-­‐Done:	
  
Pa6ent	
  (Customer):	
  
Define	
  

Lean	
  Startup	
  
Ideas/Tools	
  

Learn	
  

D	
  

L	
  

Build	
  

Problem	
  
(Ideas/Value	
  Curve)	
  

B	
  

Customer	
  Archetype	
  
Customer	
  Development	
  
	
  	
  	
  (Get	
  Out	
  Of	
  Building)	
  
	
  	
  	
  	
  	
  	
  Genchi	
  Gembutsu	
  
	
  	
  	
  	
  	
  	
  	
  (Go	
  and	
  See	
  for	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Yourself)	
  
Validated	
  Learning	
  
Vision	
  (Leap	
  of	
  Faith)	
  
Learning	
  Milestones	
  
Strategy:	
  Analog/AnIlog	
  
Catalog	
  of	
  Pivots	
  
Product:	
  Minimum	
  Viable	
  
Product-­‐Market	
  Fit	
  
Value	
  Hypothesis	
  
Adap6ve	
  Organiza6on	
  
Growth	
  Hypothesis	
  
Small	
  Batches	
  
Con6nuous	
  Deployment	
  
S6cky	
  Engine	
  of	
  Growth	
  
Viral	
  Engine	
  of	
  Growth	
  
Paid	
  Engine	
  of	
  Growth	
  
	
  	
  	
  	
  	
  Business	
  Model	
  

Test	
  (Min.	
  Viable	
  Product)	
  
Innova6on	
  Accoun6ng	
  
Cohort	
  Analysis	
  (A/B)	
  
Metrics:	
  Ac6onable	
  
	
  	
  (Pirate	
  Metrics)	
  
	
  	
  	
  	
  	
  Kanban	
  

M Measure	
  

5	
  Whys	
  

Improve	
  

I	
  

Problem	
  

A	
  

Analyze	
  

	
  
#4ROD.	
  Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  h8p://businessmodels.ning.com	
  &	
  h8p://twi8er.com/RodKuhnKing	
  
DB-­‐MAIL	
  Cycle	
  for	
  Product	
  Disruptors:	
  Where	
  Six	
  Sigma,	
  Lean	
  Startup,	
  and	
  TRIZ	
  Tools	
  Meet	
  
Rapidly	
  Discover	
  and	
  Solve	
  BUMPs	
  

Vision/Job-­‐To-­‐Get-­‐Done:	
  
Pa6ent	
  (Customer):	
  
Define	
  

TRIZ	
  
Ideas/Tools	
  

Build	
  

Problem	
  

D	
  

(Ideas/Value	
  Curve)	
  

B	
  

Contradic6on	
  (Trade-­‐off)	
  
	
  Zone	
  of	
  Conflict	
  
	
  	
  	
  Mul6screen	
  (3x3)	
  –	
  
	
  	
  	
  	
  	
  	
  	
  System	
  Operator	
  
	
  	
  	
  	
  	
  	
  	
  S-­‐Curve	
  Scenario	
  

Learn	
  

40	
  Inven6ve	
  Principles	
  
4	
  Separa6on	
  Principles	
  
76	
  Standard	
  Solu6ons	
  
Database	
  of	
  Scien6fic	
  Effects	
  
Evolu6onary	
  Trends	
  

M Measure	
  

L	
  
Ideal	
  Final	
  Result	
  
Ideality	
  (Self-­‐X)	
  
Resources	
  
Fields	
  

Improve	
  

I	
  

Func6onal	
  Analysis	
  
Su-­‐Field	
  Analysis	
  
Root-­‐Contradic6on	
  
	
  	
  	
  Analysis	
  (“5	
  Whys”)	
  
Subversion	
  Analysis	
  

Problem	
  

A	
  

Analyze	
  

	
  
#4ROD.	
  Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  h8p://businessmodels.ning.com	
  &	
  h8p://twi8er.com/RodKuhnKing	
  
DB-­‐MAIL	
  Cycle	
  for	
  Product	
  Disruptors:	
  Red	
  Ocean	
  Disrup6on	
  (ROD)	
  
Rapidly	
  Discover	
  and	
  Solve	
  BUMPs	
  

Vision/Job-­‐To-­‐Get-­‐Done:	
  
Pa6ent	
  (Customer):	
  
Define	
  

Learn	
  

L	
  

Build	
  

D	
  

ROD	
  
Ideas/Tools	
  

B	
  

Define	
  Problem	
  
Define/sketch	
  customer	
  
Make	
  field	
  visits;	
  Network	
  
	
  	
  Observe	
  anomalies,	
  
	
  	
  	
  	
  	
  pains	
  &	
  trade-­‐offs	
  
	
  	
  	
  	
  	
  Ques6on	
  ecosystem	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
Learn	
  What’s	
  Valued	
  Explore	
  in	
  
Build	
  SoluOon	
  
	
  	
  	
  	
  	
  	
  	
  	
  
What	
  to	
  learn/share	
  	
  	
  	
  space/6me	
   Set	
  goals/strategies	
  
Evaluate	
  (-­‐/+);	
  Monitor	
  
Brainstorm	
  specs/propn.	
  
Reflect:	
  Lesson	
  Learned	
  
Idealize;	
  Use	
  “What	
  if?”	
  
Tell	
  stories;	
  “Pitch”	
  
Analogize;	
  Experiment	
  
Summarize	
  
Prototype	
  tool;	
  Pilot	
  
Improve	
  SoluOon	
  
Measure	
  Problem	
  
Resolve	
  trade-­‐offs	
  
Measure	
  impacts	
  
Do	
  mul6level	
  thinking	
  
Collect	
  data/info	
  
Transform;	
  Disrupt	
  
Quan6fy	
  rela6onships	
  
	
  	
  Role-­‐play;	
  Simplify	
  
Confirm	
  channels	
  
	
  	
  	
  	
  Implement	
  tac6cs	
  
Verify/Validate	
  
	
  Analyze	
  Problem	
  
Analyze	
  data/info	
  
Categorize	
  inputs	
  
Model	
  process/system	
  
Structure/Classify	
  outputs	
  
Display	
  cri6cal	
  thinking	
  

Improve	
  

M Measure	
  

I	
  

A	
  

Analyze	
  

	
  
#4ROD.	
  Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  h8p://businessmodels.ning.com	
  &	
  h8p://twi8er.com/RodKuhnKing	
  
DB-­‐MAIL	
  Cycle	
  for	
  Product	
  Disruptors:	
  IDEO’s	
  10	
  Faces	
  of	
  Innova6on	
  (Archetypal	
  Professions)	
  
Rapidly	
  Discover	
  and	
  Solve	
  BUMPs	
  

Vision/Job-­‐To-­‐Get-­‐Done:	
  
Pa6ent	
  (Customer):	
  
Define	
  

10	
  Faces	
  of	
  Innova6on	
  
Ideas/Tools	
  

Build	
  

Problem	
  

D	
  

B	
  

q  Anthropologist	
  

q  Collaborator	
  
q  Director	
  
q  Set	
  Designer	
  
q  Storyteller	
  

Learn	
  

q  Experimenter	
  

M Measure	
  

L	
  
q  Caregiver	
  

q  Cross	
  Pollinator	
  
q  Experience	
  	
  
	
  	
  	
  	
  	
  	
  Architect	
  

q  Hurdler	
  

Improve	
  

I	
  

Problem	
  

A	
  

Analyze	
  

	
  
#4ROD.	
  Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  h8p://businessmodels.ning.com	
  &	
  h8p://twi8er.com/RodKuhnKing	
  
DB-­‐MAIL	
  Cycle	
  for	
  Product	
  Disruptors:	
  The	
  10	
  Faces	
  of	
  Lean	
  Startup	
  Innovators	
  
Rapidly	
  Discover	
  and	
  Solve	
  BUMPs	
  

Vision/Job-­‐To-­‐Get-­‐Done:	
  
Pa6ent	
  (Customer):	
  
Define	
  

Lean	
  Startup	
  Innovator	
  
Ideas/Tools	
  

D	
  

Build	
  

Problem	
  
(Ideas/Value	
  Curve)	
  

B	
  

q  Anthropologist	
  

q  Collaborator	
  
q  Director	
  
q  Set	
  Designer	
  
q  Storyteller	
  

Learn	
  

q  Experimenter	
  

M Measure	
  

L	
  
q  Caregiver	
  

q  Cross	
  Pollinator	
  
q  Experience	
  	
  
	
  	
  	
  	
  	
  	
  Architect	
  

q  Hurdler	
  

Improve	
  

I	
  

Problem	
  

A	
  

Analyze	
  

	
  
#4ROD.	
  Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  h8p://businessmodels.ning.com	
  &	
  h8p://twi8er.com/RodKuhnKing	
  
DB-­‐MAIL	
  Cycle	
  for	
  Product	
  Disruptors:	
  Covey’s	
  7	
  Habits	
  of	
  Highly	
  Effec6ve	
  People	
  
Rapidly	
  Discover	
  and	
  Solve	
  BUMPs	
  

Vision/Job-­‐To-­‐Get-­‐Done:	
  
Pa6ent	
  (Customer):	
  
Define	
  

7	
  Habits	
  of	
  	
  
Highly	
  Effec6ve	
  People	
  

Build	
  

Problem	
  

D	
  

B	
  

Seek	
  first	
  to	
  understand,	
  
then	
  to	
  be	
  understood	
  

	
  	
  	
  	
  	
  	
  	
  Be	
  proac6ve	
  

	
  	
  	
  	
  	
  	
  	
  Put	
  first	
  things	
  first	
  
	
  	
  	
  	
  	
  	
  	
  
	
  	
  	
  	
  Synergize	
  
	
  

Learn	
  

L	
  

Sharpen	
  the	
  saw	
  

M Measure	
  

Begin	
  with	
  the	
  end	
  in	
  mind	
  
Think	
  win/win	
  

Improve	
  

I	
  

Problem	
  

A	
  

Analyze	
  

	
  
#4ROD.	
  Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  h8p://businessmodels.ning.com	
  &	
  h8p://twi8er.com/RodKuhnKing	
  
DB-­‐MAIL	
  Cycle	
  for	
  Product	
  Disruptors:	
  Game	
  of	
  6	
  Customer	
  Development	
  Caps	
  
Rapidly	
  Discover	
  and	
  Solve	
  BUMPs	
  

Vision/Job-­‐To-­‐Get-­‐Done:	
  
Pa6ent	
  (Customer):	
  
Define	
  

6	
  Customer	
  Dev.	
  Caps	
  
Ideas/Tools	
  

D	
  

Problem	
  

Build	
  
B	
  

Red	
  Cap	
  
	
  

Purple	
  Cap	
  
	
  

Learn	
  

Orange	
  Cap	
  

M Measure	
  

L	
  
Blue	
  Cap	
  
	
  

Yellow	
  Cap	
  

Green	
  Cap	
  

Improve	
  

I	
  

Problem	
  

A	
  

Analyze	
  

	
  
#4ROD.	
  Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  h8p://businessmodels.ning.com	
  &	
  h8p://twi8er.com/RodKuhnKing	
  
DB-­‐MAIL	
  Cycle	
  for	
  Product	
  Disruptors:	
  6	
  Customer	
  Development	
  Ques6ons	
  
Rapidly	
  Discover	
  and	
  Solve	
  BUMPs	
  

Vision/Job-­‐To-­‐Get-­‐Done:	
  
Pa6ent	
  (Customer):	
  
Define	
  

6	
  Customer	
  Dev.	
  Ques6ons	
  
Ideas/Tools	
  

D	
  

Hypotheses	
  
What	
  do	
  we	
  expect	
  
or	
  predict	
  
(in	
  the	
  marketplace/	
  
	
  	
  	
  environment)?	
  

What	
  are	
  we	
  learning	
  
&	
  going	
  to	
  do?	
  

Learn	
  

Build	
  
B	
  

What	
  do	
  we	
  build	
  or	
  
test?	
  

M Measure	
  

L	
  
What	
  insights	
  do	
  we	
  have?	
  

What	
  data	
  and	
  evidence	
  
do	
  we	
  collect?	
  

What	
  do	
  we	
  analyze?	
  

Improve	
  

I	
  

Informa6on	
  

A	
  

Analyze	
  

	
  
#4ROD.	
  Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  h8p://businessmodels.ning.com	
  &	
  h8p://twi8er.com/RodKuhnKing	
  

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The DB-MAIL Cycle for Product Disruptors: A Visual Problem-Solving Platform for Six Sigma, Lean Startup, and TRIZ Practitioners

  • 1. DB-­‐MAIL  Cycle  for  Product  Disruptors:  Where  Six  Sigma,  Lean  Startup,  and  TRIZ  Tools  Meet   Rapidly  Discover  and  Solve  BUMPs   Vision/Job-­‐To-­‐Get-­‐Done:   Pa6ent  (Customer):   Define   D   Learn   Problem   Build   B   M Measure   L   Improve   I   Problem   A   Analyze     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  h8p://businessmodels.ning.com  &  h8p://twi8er.com/RodKuhnKing  
  • 2. DB-­‐MAIL  Cycle  for  Product  Disruptors:  Where  Six  Sigma,  Lean  Startup,  and  TRIZ  Tools  Meet   Rapidly  Discover  and  Solve  BUMPs   Vision/Job-­‐To-­‐Get-­‐Done:   Pa6ent  (Customer):   Define   D   Learn   Problem   (Ideas/Value  Curve)   Build   B   M Measure   L   Improve   I   Problem   A   Analyze     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  h8p://businessmodels.ning.com  &  h8p://twi8er.com/RodKuhnKing  
  • 3. DB-­‐MAIL  Cycle  for  Product  Disruptors:  Where  Six  Sigma,  Lean  Startup,  and  TRIZ  Tools  Meet   Rapidly  Discover  and  Solve  BUMPs   Vision/Job-­‐To-­‐Get-­‐Done:   Pa6ent  (Customer):   Define   Six  Sigma   Ideas/Tools   Problem   D   (Ideas/Value  Curve)   Build   B   Project  Charter   Voice  of  Customer   Level  of  Defects   Process  Map        (SIPOC)           Process  Control   Learn   M Measure   L   Brainstorming   “To  Be”  Value  Stream  Map   Mistake  Proofing   Improve   I   “As  Is”  Value  Stream  Map   Process  Capability   Measurement  System              Analysis                Pareto  Chart   Root-­‐Cause  Analysis   (Fishbone  Diagram)   5  Whys   Value  Analysis   Process  Cycle  Efficiency   Problem   A   Analyze     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  h8p://businessmodels.ning.com  &  h8p://twi8er.com/RodKuhnKing  
  • 4. DB-­‐MAIL  Cycle  for  Product  Disruptors:  Where  Six  Sigma,  Lean  Startup,  and  TRIZ  Tools  Meet   Rapidly  Discover  and  Solve  BUMPs   Vision/Job-­‐To-­‐Get-­‐Done:   Pa6ent  (Customer):   Define   Lean  Startup   Ideas/Tools   Learn   D   L   Build   Problem   (Ideas/Value  Curve)   B   Customer  Archetype   Customer  Development        (Get  Out  Of  Building)              Genchi  Gembutsu                (Go  and  See  for                      Yourself)   Validated  Learning   Vision  (Leap  of  Faith)   Learning  Milestones   Strategy:  Analog/AnIlog   Catalog  of  Pivots   Product:  Minimum  Viable   Product-­‐Market  Fit   Value  Hypothesis   Adap6ve  Organiza6on   Growth  Hypothesis   Small  Batches   Con6nuous  Deployment   S6cky  Engine  of  Growth   Viral  Engine  of  Growth   Paid  Engine  of  Growth            Business  Model   Test  (Min.  Viable  Product)   Innova6on  Accoun6ng   Cohort  Analysis  (A/B)   Metrics:  Ac6onable      (Pirate  Metrics)            Kanban   M Measure   5  Whys   Improve   I   Problem   A   Analyze     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  h8p://businessmodels.ning.com  &  h8p://twi8er.com/RodKuhnKing  
  • 5. DB-­‐MAIL  Cycle  for  Product  Disruptors:  Where  Six  Sigma,  Lean  Startup,  and  TRIZ  Tools  Meet   Rapidly  Discover  and  Solve  BUMPs   Vision/Job-­‐To-­‐Get-­‐Done:   Pa6ent  (Customer):   Define   TRIZ   Ideas/Tools   Build   Problem   D   (Ideas/Value  Curve)   B   Contradic6on  (Trade-­‐off)    Zone  of  Conflict        Mul6screen  (3x3)  –                System  Operator                S-­‐Curve  Scenario   Learn   40  Inven6ve  Principles   4  Separa6on  Principles   76  Standard  Solu6ons   Database  of  Scien6fic  Effects   Evolu6onary  Trends   M Measure   L   Ideal  Final  Result   Ideality  (Self-­‐X)   Resources   Fields   Improve   I   Func6onal  Analysis   Su-­‐Field  Analysis   Root-­‐Contradic6on        Analysis  (“5  Whys”)   Subversion  Analysis   Problem   A   Analyze     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  h8p://businessmodels.ning.com  &  h8p://twi8er.com/RodKuhnKing  
  • 6. DB-­‐MAIL  Cycle  for  Product  Disruptors:  Red  Ocean  Disrup6on  (ROD)   Rapidly  Discover  and  Solve  BUMPs   Vision/Job-­‐To-­‐Get-­‐Done:   Pa6ent  (Customer):   Define   Learn   L   Build   D   ROD   Ideas/Tools   B   Define  Problem   Define/sketch  customer   Make  field  visits;  Network      Observe  anomalies,            pains  &  trade-­‐offs            Ques6on  ecosystem                       Learn  What’s  Valued  Explore  in   Build  SoluOon                   What  to  learn/share        space/6me   Set  goals/strategies   Evaluate  (-­‐/+);  Monitor   Brainstorm  specs/propn.   Reflect:  Lesson  Learned   Idealize;  Use  “What  if?”   Tell  stories;  “Pitch”   Analogize;  Experiment   Summarize   Prototype  tool;  Pilot   Improve  SoluOon   Measure  Problem   Resolve  trade-­‐offs   Measure  impacts   Do  mul6level  thinking   Collect  data/info   Transform;  Disrupt   Quan6fy  rela6onships      Role-­‐play;  Simplify   Confirm  channels          Implement  tac6cs   Verify/Validate    Analyze  Problem   Analyze  data/info   Categorize  inputs   Model  process/system   Structure/Classify  outputs   Display  cri6cal  thinking   Improve   M Measure   I   A   Analyze     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  h8p://businessmodels.ning.com  &  h8p://twi8er.com/RodKuhnKing  
  • 7. DB-­‐MAIL  Cycle  for  Product  Disruptors:  IDEO’s  10  Faces  of  Innova6on  (Archetypal  Professions)   Rapidly  Discover  and  Solve  BUMPs   Vision/Job-­‐To-­‐Get-­‐Done:   Pa6ent  (Customer):   Define   10  Faces  of  Innova6on   Ideas/Tools   Build   Problem   D   B   q  Anthropologist   q  Collaborator   q  Director   q  Set  Designer   q  Storyteller   Learn   q  Experimenter   M Measure   L   q  Caregiver   q  Cross  Pollinator   q  Experience                Architect   q  Hurdler   Improve   I   Problem   A   Analyze     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  h8p://businessmodels.ning.com  &  h8p://twi8er.com/RodKuhnKing  
  • 8. DB-­‐MAIL  Cycle  for  Product  Disruptors:  The  10  Faces  of  Lean  Startup  Innovators   Rapidly  Discover  and  Solve  BUMPs   Vision/Job-­‐To-­‐Get-­‐Done:   Pa6ent  (Customer):   Define   Lean  Startup  Innovator   Ideas/Tools   D   Build   Problem   (Ideas/Value  Curve)   B   q  Anthropologist   q  Collaborator   q  Director   q  Set  Designer   q  Storyteller   Learn   q  Experimenter   M Measure   L   q  Caregiver   q  Cross  Pollinator   q  Experience                Architect   q  Hurdler   Improve   I   Problem   A   Analyze     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  h8p://businessmodels.ning.com  &  h8p://twi8er.com/RodKuhnKing  
  • 9. DB-­‐MAIL  Cycle  for  Product  Disruptors:  Covey’s  7  Habits  of  Highly  Effec6ve  People   Rapidly  Discover  and  Solve  BUMPs   Vision/Job-­‐To-­‐Get-­‐Done:   Pa6ent  (Customer):   Define   7  Habits  of     Highly  Effec6ve  People   Build   Problem   D   B   Seek  first  to  understand,   then  to  be  understood                Be  proac6ve                Put  first  things  first                        Synergize     Learn   L   Sharpen  the  saw   M Measure   Begin  with  the  end  in  mind   Think  win/win   Improve   I   Problem   A   Analyze     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  h8p://businessmodels.ning.com  &  h8p://twi8er.com/RodKuhnKing  
  • 10. DB-­‐MAIL  Cycle  for  Product  Disruptors:  Game  of  6  Customer  Development  Caps   Rapidly  Discover  and  Solve  BUMPs   Vision/Job-­‐To-­‐Get-­‐Done:   Pa6ent  (Customer):   Define   6  Customer  Dev.  Caps   Ideas/Tools   D   Problem   Build   B   Red  Cap     Purple  Cap     Learn   Orange  Cap   M Measure   L   Blue  Cap     Yellow  Cap   Green  Cap   Improve   I   Problem   A   Analyze     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  h8p://businessmodels.ning.com  &  h8p://twi8er.com/RodKuhnKing  
  • 11. DB-­‐MAIL  Cycle  for  Product  Disruptors:  6  Customer  Development  Ques6ons   Rapidly  Discover  and  Solve  BUMPs   Vision/Job-­‐To-­‐Get-­‐Done:   Pa6ent  (Customer):   Define   6  Customer  Dev.  Ques6ons   Ideas/Tools   D   Hypotheses   What  do  we  expect   or  predict   (in  the  marketplace/        environment)?   What  are  we  learning   &  going  to  do?   Learn   Build   B   What  do  we  build  or   test?   M Measure   L   What  insights  do  we  have?   What  data  and  evidence   do  we  collect?   What  do  we  analyze?   Improve   I   Informa6on   A   Analyze     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  h8p://businessmodels.ning.com  &  h8p://twi8er.com/RodKuhnKing