"We'd like you to manage the team now." That's about as much introduction - and training - as many of us get before our first day managing. Often preceded only by, "You're a great programmer and you've got some people skills." But while programming cred and facility with people are helpful qualifications, what do you really need to know to manage well? What makes a manager great? What are the qualities that meld teams and deliver great software? Those are among the questions that led Ron Lichty and his co-author Mickey W. Mantle to write "Managing the Unmanageable: Rules, Tools, and Insights for Managing Software People and Teams" (Addison-Wesley, just published in September and now available from Amazon and Barnes & Noble). In this interactive session, we'll examine the great managers each of us has experienced, and the qualities, skills, finesse and gifts of greatness that made them stand out. We'll talk about "the rest of the job": managing up, managing out, and other aspects of being a seasoned manager that reports mostly don't see. And you'll take away a few best practices that take most managers years to discover.

1. Crash Course:
Managing People and Teams
Ron Lichty, Ron Lichty Consulting
www.ronlichty.com

2. Ron Lichty,
Managing Software People & Teams
SOFTWEST

3. Why we wrote:
*
* Addison Wesley published October 1, 2012

4. Rules of Thumb / Nuggets of Wisdom*
• Measure twice, cut once.
• Life is simpler when you plow around the
stump.
• Brooks’s Law: Adding manpower to a late
software project makes it later.
– Frederick P. Brooks Jr.
* 300 in the book

5. Agenda
• Managing Down
• Motivating
• Recruiting
• Handling Problem Employees
• Shielding Your Team
• Managing Out and Up
• Establishing Culture
• Communicating
• So Why Manage?
• Q&A

6. Managing Down
• Best manager you ever had?
• Skills
• Behaviors
• Finesse
• Gifts of greatness
. . . that made them stand out?

7. Managing Down: Nugget of Wisdom
• Nothing undermines your credibility as a
manager more completely than
pounding on your team all year to get
their work done on time and then telling
them you don’t have their reviews done
because you were busy. Whatever you
were busy with likely wasn’t managing
your people, so you’ve just proven to
them that they don’t matter. Good luck
motivating them next year.
– Tim Swihart, engineering director, Apple Computer

8. Managing Down: Challenges
Rule of Thumb:
The very thing that has made you successful will get in your
way in your next role.
•Manage
•Delegate
•Be a Motivator
•Don’t Be a De-Motivator

9. Motivators vs De-Motivators

10. Motivating:
Be Careful What You Reward
• “Behavior revolves around what you measure.”
– Jim Highsmith
• “Firefighters who get rewarded carry matches.”
– Kimberly Wiefling
• Do you define “done” as “coding complete”?
– Or as features that delight customers?

11. Recruiting
• A manager’s most important job
• Give it the priority it deserves
• Always be recruiting
• There’s no perfect record

12. Handling Problem Employees
• Intervention beats performance plans & firing
– Requires preparation, commitment, time
– But gets the job done earlier:
• One of two results:
– Turns them around
– Manages them out
—Marty Brounstein: Handling the Difficult Employee

13. Shielding Your Team
• Threat
– Torrent of politics, “opportunities”, issues
– Sap your team’s focus
• Challenge
– Be a conduit for Mission and Passion and
Strategy
– While shielding your team from distraction

14. Managing Out and Up
• “The single most important leader in an
organization is your immediate supervisor.”
– Jim Kouzes
• “You can safely assume all perceptions are
real, at least to those who own them.”
– Joe Folkman

15. Managing Out & Up
• Because
– your peers increasingly are not technical
– and your boss may not be either
• …they’ll pressure you
– to micromanage your team (or let them)
– to report on / prove your team’s productivity
– to fill your team’s plates to capacity

16. Productivity
• The Apple Lisa team’s managers had asked
engineers to report, each week, how many
lines of code they’d written. The first week,
Bill Atkinson turned his attention to making
QuickDraw faster and more efficient,
reducing the previous week’s code by 2,000
lines. He duly reported that he’d written
minus-2,000 lines of code for the week.

17. Capacity
• Slack is critical to throughput
– 100% capacity results in bottlenecks
--photo (c) Bud Adams, SXC, www.aimpgh.com

18. Establishing Culture
• Does your company live its values?
• Programming culture ≠ corporate culture
– Wall parts off
– Substitute and bolster more appropriate values
• Wherever you can, leverage culture & values

19. Establishing Culture
• “Publicly reward or acknowledge engineers
who act in a way that supports the culture
that you want to create.”
—Juanita Mah, engineering manager

20. Communicating
• You have to communicate more
• Encourage your team to communicate
• Create a culture of communication
– at every level
– with everyone
• up, down, within and across
• “We have two ears and one mouth. Use them in
this ratio.”
— Kimberly Wiefling

21. So Why Manage?
• You get to go broad
– Affect more of the product
– Affect more of the customer experience
• You get to be more in the conversation
• You get to mentor and coach and motivate
– A whole team
– To become something more

22. A Few Closing Rules of Thumb
• If you’re a people manager, your people are far more important than
anything else you’re working on.
—Tim Swihart, Engineering Director
• Projects should be run like marathons. You have to set a healthy pace
that can win the race and expect to sprint for the finish line.
—Ed Catmull, CTO, Pixar Animation Studios
• In applications with high technical debt, estimating is nearly
impossible.
—Jim Highsmith, Agile Coach and Leader
• The quality of code you demand during the first week of a project is
the quality of code you’ll get every week thereafter.
—Joseph Kleinschmidt, CTO, Leverage Software

23. Ron Lichty Consulting
• Mentoring and Coaching and Consulting:
– http://ronlichty.com/
• The book:
Managing the Unmanageable:
Rules, Tools & Insights for Managing Software People & Teams
– http://ManagingTheUnmanageable.net
• Training: forthcoming:
– “The Agile Manager”
– “Managing Software People and Teams: the class”
(Email me through the site above and Iʼll let you know when.)