The document discusses Microsoft Dynamics CRM accelerators, which are add-on modules that provide extended capabilities. It describes several accelerators including Analytics, eService, Event Management, Enterprise Search, Sales Methodologies, Extended Sales Forecasting, CRM Notifications, and Business Productivity. Each accelerator is presented with information on what it is, how users can benefit, and partner benefits. The document also covers pricing and licensing, download and localization details, and available collateral for the accelerators.

1. ACCELERATORS
Reuben Krippner
Senior Product Manager
FOR MICROSOFT DYNAMICS CRM
Functional Overview and Positioning

2. What Are Accelerators?
Add-on modules that deliver extended
capability to Microsoft Dynamics CRM 4.0

3. Each Accelerator May Consist of:

4. Accelerators: Customer and Partner Value
• Realize the benefits of CRM as a solution platform
• Deliver the killer demo or POC and shorten the
sales cycle
• Demonstrate value more quickly with
out-of-the-box functionality
• Inspire partners to build out IP to add value to their
customers and prospects
• Assure customers and partners of Microsoft’s
commitment to their success with Microsoft Dynamics
CRM – reinforce their investment in Software
Assurance

5. Accelerators for Microsoft Dynamics CRM
• Analytics
• eService
• Event Management
• Enterprise Search
• Sales Methodologies
• Extended Sales Forecasting
• CRM Notifications
• Business Productivity

6. Analytics
• Extended BI for Microsoft Dynamics CRM 4.0
• Delivers sales, service and operations dashboards
WHAT IS IT?
• View rich scorecards through
SSRS, SharePoint and PerformancePoint Server
• Browse pre-built OLAP cubes for deeper analysis
ALLOWS USERS TO
• Drive business insights to generate new
services revenue
• Deliver that compelling BI demo
• Use as tie-breaker in competitive situations
PARTNER BENEFITS

7. Screenshot slide(s)

8. Screenshot slide(s)

9. DEMO
Analytics Accelerator

10. Business Productivity
• Collection of time-saving productivity
customizations for Microsoft Dynamics CRM 4.0
WHAT IS IT?
• Conduct business data auditing
• Sales, Service and Marketing workflows
ALLOWS USERS TO
• Deliver customer value quickly with these time-
saving and innovative customizations
PARTNER BENEFITS

11. Enterprise Search
• Rapidly configure portal views of Microsoft
Dynamics CRM data within SharePoint (MOSS)
• Expose this data to MOSS enterprise search
WHAT IS IT?
• Use one central unstructured search to find
e-mails, documents, web content, and now
Microsoft Dynamics CRM data!
ALLOWS USERS TO
• Drive new services revenue through enterprise
search solutions
• Configure audience-specific SharePoint portals
with CRM data
PARTNER BENEFITS

12. DEMO
Enterprise Search Accelerator

13. CRM Notifications
• Newsfeeds that allow users to subscribe to CRM
“events” relevant to their job role
WHAT IS IT?
• Choose how they receive information (e.g.,
Outlook 2007, Vista Gadgets or IE) about topics
they care about such as new leads, trouble tickets
for key accounts
ALLOWS USERS TO
• Drive a role-tailored subscription experience for
your customers
PARTNER BENEFITS

14. DEMO
CRM Notifications Accelerator

15. Extended Sales Forecasting
• Enriched forecasting mechanism for
Microsoft Dynamics CRM 4.0
WHAT IS IT?
• Quickly classify pipeline as High, Low or Commit
• Track budget for nominated periods
• Generate forecast reports
ALLOWS USERS TO
• Deliver flexible yet SIMPLE sales forecasting
for your customers
PARTNER BENEFITS

16. DEMO
Extended Sales Forecasting Accelerator

17. Event Management
•Functionality to plan, execute, and review events
WHAT IS IT?
• Plan venues, presenters, sessions, sponsors and
event capacity
• Send invitations, automate web registrations,
waitlists and track event attendance
ALLOWS USERS TO
• Broaden the Microsoft Dynamics CRM offering
with event management functionality
PARTNER BENEFITS

18. DEMO
Event Management Accelerator

19. eService
• A configurable self-service portal for enhanced
customer service through Microsoft Dynamics
CRM 4.0
WHAT IS IT?
• Edit their profile
• View, raise, close and re-open cases
• Search the Knowledge Base
• Schedule services
ALLOWS USERS TO
• Open Microsoft Dynamics CRM 4.0 as a
multi-channel solution
PARTNER BENEFITS

20. DEMO
eService Accelerator

21. • Accelerators for Microsoft Dynamics CRM 4.0 are
released at no cost.
• Review the licensing implications for each one (e.g. if
you implement the portals then you will require an external
connector license). Documentation will be provided with
each accelerator discussing specific licensing
requirements.
Accelerators: Pricing and Licensing

22. Accelerators: Download and Localization
• All Accelerators will be available from Codeplex, and linked to
from various websites such as Pinpoint – exact download
locations will communicated.
• Localization strategy is being finalized but MINIMUM
commitment is 5 languages (German, Dutch, French, Italian,
Danish) for the following accelerators:
– Analytics
– eService
– Event Management
– Extended Sales Forecasting
– CRM Notifications
• Non-English versions will be released before the end of
CY2008

23. Accelerators: Collateral
Full Bill of Materials including:
• Fact Sheets and Brochures
• BDM slide decks
• TDM slide decks
• Videos covering:
– Demonstration scenarios
– Installation and configuration on the standard VPC
image and solution architecture overview
– Localization options

24. THANK YOU!