The document discusses the skills needed for working abroad based on research conducted by students. Through surveys, interviews, and online research, the students identified both soft skills and hard skills as important. Key soft skills included independence, social skills/networking, flexibility, adaptation, self-determination, initiative, and etiquette. Important hard skills were the ability to speak a foreign language and balancing family and work life. The research highlighted that soft skills, such as collaboration and networking, were generally more important for working abroad than hard skills.
2. Keen on working abroad
Reasons:
• Earn Money On The Road
• Learn New Skills
• Prove Our Independence
• Make Lasting Friendships
• Experience Real Freedom
WHO ARE WE?
3. Keen on working abroad
Reasons:
• Earn Money On The Road
• Learn New Skills
• Prove Our Independence
• Make Lasting Friendships
• Experience Real Freedom
WHO ARE WE?
5. • Investigate and find out the essential skills needed
by Ngee Ann Polytehnic students to work abroad
• Help these students be aware of the various
skills that are required of them to work abroad.
6. Market Research
(5 surveyors)
Written
Interviews
(3 interviewees)
“Live”
Interviews
(1 NP lecturer)
Online Research
Online
Questionnaire
(25 respondents)
All chosen regardless of GENDER, RACE and SOCIAL
BACKGROUND!
7. 1) Lacked of focus Might not get an
honest enough answer.
2) Results may differ with different people who
have worked in different countries.
3) “Live” interview session (lecturer who has worked in
Australia) Skills needed by NP students may differ if
they will be going to work in another country (e.g.
eastern country).
8. FINDINGS
What are soft and
hard skills?
What have we
learnt?
What are the basic
skills needed for
working abroad?
Importance of
soft skills
(with comparison to hard skills)
9. But before we start…
MRS TEOH
Lecturer
School of Business & Accountancy
10. Key Points (“Live” Interview)
1) Adaptation skills
2) Social skills
3) Flexibility
4) Networking skills
5) Independence
6) Ability to balance family and work
life
7) Ability to speak foreign language
11. Key Points (Online interviews)
Here are some of the
difficulties faced by the 3
person whom we have
interview:
Communication
Climate
Cultural Shock
Inconveniences from the
lack of hygiene facilities
Adaptation skills
Social skills,
Ability to speak
foreign language
12. SKILLS
SOFT HARD
Personal
attributes that
enhance an
individual's
interactions, job
performance and
career prospects.
Specific,
teachable
abilities that may
be required in a given
context. (E.g. a job or
university
application.)
13. SKILLS
SOFT HARD
1) Independence
2) Social skills
Networking
3) Flexibility
4) Adaptation
5) Self-
determination
6) Initiative
7) Etiquette at work
1) Ability to speak
foreign language
2) Balancing family
and work
14. Q1) Which country/place were you attached to
while working abroad ?
1. Eastern Region
2. Western Region
3. Neither
Analysis:
Majority of students or lecturers from NP (that
we‟ve surveyed) does not have experience working
in either of the region.
On the other hand, this would make our
research useful as this group of respondents can
provide us with information of what they would
expect when they go overseas.
Q2) What kind of preparation/expected
preparation do you have to make prior to the
overseas attachment ? Rank them from 1 being
the most important and 4 the least important
1. Gathering Information about the
country
2. Practicing the communicational aspects
of it
3. Prepare the mental aspects of the trip
4. Stocking up on the necessities
Analysis:
1. Most Important: A large number of people
would want to be familiarize with the
surrounding of the country before settling in.
2. Being mentally prepared and practicing
communication aspects are important skills
that should not be neglected while working
abroad.
3. Least important: The need to stock up
necessities is another important factor that is
considered by one while working abroad.
Key Points (Questionnaire)
Western
Region
Eastern
Region
Neither
15. Q3) In your opinion, what are the
skills/expected skills required for working
overseas? Rank them with 1 being the most
important and 8 being the least important
1st: Independent
2nd: Ability to speak foreign
language
3rd: Social skills/Networking skills
4th: Flexibility
5th: Adaptation
6th:Self-determination
7th: Initiative
8th: Etiquette at work
9th: Ability to balance work and
family life
Q4) Hard/Soft skills: Which is more
important ?
1. Hard Skills
2. Soft Skills
Analysis:
1. A large number of people would want to be
familiarize with the surrounding of the
country before settling in.
2. Being mentally prepared and practicing
communication aspects are important skills
that should not be neglected while working
abroad.
3. The need to stock up necessities is another
important factor that is considered by one
while working abroad.
Key Points (Questionnaire- Con‟t)
Soft
Skills
Hard
Skills
16. Q5) How long have you been attached to work in that country ?
1. 1-6 months
2. 6-12 months
3. >12 months
4. Others
Analysis:
This question illustrates one of the limitations of our study.
The importance of each skill differs with the period of time one
works abroad.
The respondent who has worked abroad for more than a year
ranked finds adaptation skills more important whereas the
respondents who has worked abroad for 1-6 months think
otherwise.
Key Points (Questionnaire- Con‟t)
18. • Having the right attitude at the right time is very important.
• Being in a new environment will allow one to learn how to be
accustomed & learn (social aspects, culture, way of doing things) how
to get along with different people.
• Being independent when working abroad will allow one to acquire
interpersonal skills.
1. Independence
Ability to work alone without depending on others
(E.g. Singaporeans usually are in group, however, in the western countries, they
do things independently more than in a group.)
19. 2. Social Skills
The ability to link with the society.
In this context are the people in your company. You have to learn their way
of speaking/hanging out in order to stay “connected” with them.
Do YOU KNOW?!
It is estimated that more than 80 percent of the people gets fired because of their lack of
social skills.
While instances of employee immaturity or lack of appropriate social skills are not difficult to
locate, suggestions from seniors as to where or how to enhance work ethics and/ or maturity
levels (often discussed as social skills or getting along with others) in their subordinates are not as easy to find.
In spite of the lessons we learn at home, in the playground or at college, the corporate jungle is
another game altogether. If one is not equipped with all the necessary social skills by now,
things can be tough.
In the corporate world, the small fish have to learn to live with the sharks and survive.
More important, they have to learn to perform.
20. Having social skill is an advantage!
She had excellent people or social skills and she knew six to seven languages with
native fluency. "Different strokes for different folks," was her favourite one-liner. She
spoke with grace and confidence to everyone from the watchman to the director, customising
her technique to suit whoever she was dealing with.
Everybody knew who Lisa was. She commanded awe and respect in the organisation. She also
had a good dress sense, smiled a lot and looked into peoples' eyes while speaking. Her tone
was soft, yet confident. She was poised and no crisis was big enough to ruffle her feathers. She
was able to handle the most trying and seemingly impossible situations with a kind of ease
most people would kill to have. She knew what she wanted and got it.
A real life account taken from: http://www.rediff.com/getahead/2005/nov/08skill.htm
Lisa (name changed) an ex-colleague of mine, joined the organization
months before I did, at the same level, along with a team of five trainers.
Her qualifications and experience were similar to what all of us had. Surprisingly, within a
span of a year, she moved from the post of senior trainer to assistant manager and had
bypassed three levels. How did she do it?
21. Awareness of body language
Able to present yourself positively
Able to build rapport
Ability to adapt your approach according to the person and situation
Willingness to push yourself out of your comfort zone
Cont‟ Networking
„a process where you develop long term relationships
with others for mutual benefit.‟
•Identify new possible career paths
•Find out about jobs and other opportunities that may not be advertised
•Create a pool of relevant contacts who know, trust and respect you
•Explore or market self employed business opportunities you are developing
•Develop your soft skills (e.g. communication, listening)
ADVANTAGES:
How to become an efficient
networker?
22. To be able to adapt when external change occurs. One must be able
to react differently at different situations.
3. Flexibility
Advantages of being FLEXIBLE at work
reduce costs,
increase productivity,
hedge against change,
meet supply needs.
Being flexible at work allows you to be able to maintain your employment.
An employer usually would prefer an employee who is flexible at the
way/things how he/she does their work.
23. People are different!
• The way human organize their lives is vary in
significant ways.
• Discovering the unfamiliar, confusing new ways
of living.
• Understanding different points of view
• Readiness to adjust to a foreign culture.
4. Adaptation
24. 5 principles of self-determination.
These principles relate to employment in the following ways:
Freedom Job seekers must understand that the freedom to pursue
meaningful employment exists.
Authority Job seekers should have some degree of authority and control
over how financial resources are spent on their behalf, including employment
service dollars.
Support Job seekers should be able to select their support systems.
Responsibility Job seekers have the obligation to spend public
employment funding and resources wisely, and to contribute to the community
and the employment process.
Confirmation Job seekers should help improve the human services
system.
5. Self-determination
Choices people make with their own free will
and full sense of choice, without any external
influence and interference.
25. 5 principles of self-determination.
These principles relate to employment in the following ways:
Freedom Job seekers must understand that the freedom to pursue
meaningful employment exists.
Authority Job seekers should have some degree of authority and control
over how financial resources are spent on their behalf, including employment
service dollars.
Support Job seekers should be able to select their support systems.
Responsibility Job seekers have the obligation to spend public
employment funding and resources wisely, and to contribute to the community
and the employment process.
Confirmation Job seekers should help improve the human services
system.
Focus on self-
determination principles
Increases the job seeker's
independence
5. Self-determination
26. set aside a leader from being follower.
Organisation needs employees who practice and take up personal
responsibility to take initiative to create a positive impact.
– 4 categories
• The 1st category for personal initiative is the Self
• The 2nd category for personal initiative is People
• The 3rd category for personal initiative is with Ideas
• The 4th category for personal initiative is with Organisation Structure
6. Initiative
Practices to help you take initiative and demonstrate courage:
1) Reflect
2) Home skilful communication
3) Know yourself and gain insight into others
4) Recognize your role and opportunities to enhance your contribution
5) Vision
6) Identify instances of courage, then use them as a guide.
27. 7. Etiquette at work
A code that governs the expectations of social behavior in a workplace, in a group or a society.
Tells the individual how to behave when dealing with situations in a working environment however
trivial the situation is.
Office etiquette in particular applies to co-worker interaction and communication with fellow
colleagues.
Etiquette at work would mean to follow and conduct yourself in a
certain code while you are working.
1) Greeting your bosses when you see them.
2) Dressing up appropriately for work.
3) (Different countries have different way of dressing for work.)
4) Refrain from showing all your bad habits at office.
5) Talk politely. Do not raise your voice.
6) DO NOT BE LATE.
7) Always face the day with a smile.
EXAMPLE?!
29. "In our increasingly global society, speaking an additional language has never
been more vital for a successful career trajectory,"
"Language has become more of a 'hard' skill, truly a necessary expertise,
comparable to leadership and management skills.
-Darryl Simsovic, President of Berlitz Canada.
1. Ability to speak foreign language
It is business that places the greatest emphasis on both foreign
language capability and knowledge of specific subject areas like
management, tourism, or finance.
Advantages
1) An employee possessing a solid combination of language and business/managerial skills can have a competitive
edge over others without language capability.
2) Bilingual individuals, often those for whom English is a second language, are in great demand.
3) In a few cases, proficiency in a foreign language may result in a pay differential of up to 10%
30. 2. Balancing Family and Work
• Prioritize your own time is a key success factor.
• Money is only a temporary justification for not being
there for your family.
• Consider the implications of each decision and how
you plan to integrate the decision into your current
schedule.
• With proper planning, balancing work and family
is a challenge that can be overcome.
Drawing a line between your family and work life
31. Soft skills, especially collaboration and networking,
is generally more important than hard skills.
Most of the employers have always focused more
on attitude because they know specific skill-set
(hard skills) such as a lack of skills and knowledge
can be trained.
The soft skills require time, mentoring, informal
learning and other environmental supports.
Once you have the soft skills to perform in a
networked workplace, you’ll have foundational
competencies.
Soft Skills VS Hard Skills
32. But before we end…
MRS TEOH
Lecturer
School of Business & Accountancy
33. • What are the basic skills needed for working
abroad?Basic skills needed for working abroad
1) Independence
2) Social skills
Networking
3) Flexibility
4) Adaptation
5) Self-determination
6) Initiative
7) Etiquette at work
8) Ability to speak foreign language
9) Balancing family and work
Soft and Hard skills
Importance of soft skills
Reasons for people working abroad
34. Beneficial and knowledgeable experience.
Hard and soft skills both benefits us in different ways.
Enable us to be well-prepared to anticipate all the likely
obstacles that might come in our way and overcome it
with ease.
Gain opportunities to work overseas with much ease after
building up the fundamentals.
Allows us to get the most out of the experience gain while
working abroad without the need to worry any further
(E.g. the disability to communicate well)
Allow one to enjoy an active social life as the confidence
to communicate and speak to others is built up.
35. Shows us what a typical job overseas will entails
Skills that seems trivial actually plays a very big role in
ones success, be it in their home country or overseas.
Through interviews and also surveys with fellow friends and
lecturers that has went overseas, we learnt from them the
lifestyle one can expect overseas.
Skills that may seem useless when we’re working in
Singapore, are actually essential when we work abroad.
One’s success is dependent on how well one prepares
before going abroad to work.
39. Lecturers/Student from School of Business &
Accountancy
Mrs Teoh
Miss Koh-Jolin
Mrs Linda Ng
Ms. Martha Ng
Ms. Ezrynn
Ms. Noor Haseena
Mr. Joel Han
Ms. Jean
Mr. Kok Soon
40. THANK YOU
for your kind attention
- The End -
Any Questions?
Ruishan Geng Bee Shu Hua Eugene Sebastian