1. Ryan Campbell
1275 Timber View Drive • Mechanicsburg, PA 17050 • 717.574.0613 • ryancampbell7453@yahoo.com
Experienced Business Professional
Focused, innovative, and experienced business professional with a proven track record of accurately entering large
amounts of data, collaborating with a variety of team members, designing solutions for business challenges, and
implementing ideas that maximize effectiveness. Capable of meeting all deadlines, exhibiting strong time management
skills, making independent decisions, and demonstrating leadership in all tasks.
QUALIFICATIONS
Data Entry and Research Excellent Work Ethic Solution Identification
Document Processing
Administrative Support
Strong Time Management
Deadline-Orientation
Cross-Functional Team Collaboration
Multiple Task Management
Creative Problem Solving
Decision-Making Skills
Customer Service
PROFESSIONAL EXPERIENCE
HIGHMARK Camp Hill, PA
OCR Specialist 2014 – 2015
Evaluated and researched claims on the computer and corrected pertinent information. Maintained excellent data
entry skills with a 99.9% accuracy and production rate.
HIGHMARK Camp Hill, PA
General Support Clerk 2011 – 2014
Processed documentation for customer service staff members, delivered and distributed incoming and outgoing
mail, sorted printed documents, and prepared enrollment packets for members.
Partnered with the department administrator to complete tasks as needed.
Provided daily data entry for claims processing inventory, sending the documentation to management.
NATIONAL GOVERNMENT SERVICES, WELLPOINT INSURANCE COMPANY Harrisburg, PA
Optical Character Resolution Processor (OCR Processor) 2004 – 2010
Analyze Medicare claims via electronic means, corrected any necessary information, and verified specific data for
accurate documentation. Ensured resolution of claims, along with verification that payments were completed.
Maintained superior data entry skills with a 99.9% quality and production rate.
HIGHMARK, INC. Camp Hill, PA
Clerk IV 2000 – 2004
Maintained a 99.9% accuracy rate through sorting and batching over 500 medical claims on a daily basis.
Analyzed customer service inquiries and routed to appropriate department. Successfully recruited to review
claims processing personnel completed work and expedited delivery of that work to proper departments.
Clerk III 1997 – 2000
Evaluated and prepared claims for delivery to assigned departments, ensured cover sheets were available to easily
identify claims for rapid resolution. Quickly promoted to Clerk IV based on exceptional work performed.
BOOKSPAN, INC. Mechanicsburg, PA
Customer Service Representative 1994 – 1997
Provided exceptional customer service via telephone and written correspondence from book-of-the-month club
members throughout the nation. Reconciled customer accounts and resolved any ordering challenges.
EDUCATION
Coursework in Business and Computers, Harrisburg Area Community College, Harrisburg, PA