Improvement

Continuous Improvement Check Do Act Plan Time Quality level

Learning Objectives ,[object Object],[object Object],[object Object]

Quality and Productivity Improvement Process ,[object Object],[object Object],[object Object]

Quality Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Check Sheet ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Cause-and-Effect Chart for Flight Departure Delay (Fishbone Chart) Equipment Personnel Procedure Materia l Other Aircraft late to gate Late arrival Gate occupied Mechanical failures Late pushback tug Weather Air traffic Late food service Late fuel Late baggage to aircraft ,[object Object],Too few agents Agents undertrained Agents undermotivated Agents arrive at gate late Late cabin cleaners Late or unavailable cockpit crews Late or unavailable cabin crews Poor announcement of departures Weight and balance sheet late Delayed checkin procedure Confused seat selection Passengers bypass checkin counter Checking oversize baggage Issuance of boarding pass Acceptance of late passengers Cutoff too close to departure time Desire to protect late passengers Desire to help company’s income Poor gate locations Delayed Flight Departure

Pareto Analysis of Flight Departure Delay Causes

Control Chart of Departure Delays expected Lower Control Limit 1998 1999

Corporate Programs for Quality Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mega Bytes Restaurant ,[object Object],[object Object],[object Object]

The Seven-Step Method ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Improvement

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Improvement