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Reconception
Intelligent Asset Management

April 2012
SCG London – Strategic, Branding & Design
              	

             This presentation was given to an audience of real estate professionals at the annual
             international Real Estate Exhibition (REX) in Moscow on 24th April 2012.
             The following numbers and notes refer to the individual presentation pages.

             1.	 The title ‘Reconception’ was given by the conference organisers. The subject is now increasingly 	
             	   topical given the number of existing centres that need to effectively compete with new 			
             	   developments and require upgrading to maintain market share.
             2.	SCG London’s particular experience working internationally and in Russia on retail, banking and real 	
             	   estate sector projects provides a particularly wide perspective on strategic branding and design.
             3.	Some shopping centre clients are shown including Galactica Park the recently announced major 	
             	   Moscow development which is to include an indoor Universal theme park and 20,000 seat Arena 	
             	   managed by AEG.
             4.	Re … Conception does not exist in English as a word but we all understand what it means. The two 	
             	   dictionary definitions for ‘Re’ and ‘Conception’ capture the essence of what is involved. ‘Re’ is about 	
             	   ‘reactivating’ and ‘refreshing’ and Wictionary’s ‘original reconceived in a new way’ is a useful
             	   action summary!
             5.	 It is accepted that Shopping Centres today must be far more than simply places for shopping –
             	   they should be potentially be unique place brands – first choice destinations for socialising and 	
             	   enjoying experiences.
             6.	The aims of any reconception strategy are defined for each key audience and stakeholders i.e.
             	   the visitors and shoppers, tenants, owners/investors.
             	   Ultimately the capital value of a centre is dependent on the level of tenant sales. Optimum rental 	
             	   yields and commercialisation require successful tenants who will attract the target customer groups 	
             	   and achieve optimum spend.
             	   The test is the ‘sellability’ potential of the centre i.e. achieving maximum asset value.

SCG London Page 2
SCG London – Strategic, Branding & Design
              	

             7.	 The wide range of centre audiences is outlined. The challenge to create an appropriate positive 		
             	   differentiation factor that will make a development their first choice. Rebranding must address the 	
             	   multifaceted aspects of a centre as a destination, workplace, retail and service brand.
             8.	Defining what a centre is best known for is an ongoing challenge. This starts with defininig the 		
             	   desired image and profile, phased environmental treatments, redefining the tenant mix strategy 	
             	   and, importantly, developing a best-in-class management culture and organisation.
             9.	Some key touchpoints that can make or break a positive perception of visitors and shoppers are
             	   listed as a typical pre visit, visit and post visit experience. Each interaction is an opportunity to 		
             	   reinvent or reposition a previous perception.
             10.	Social media is the subject of another presentation but its importance and potential as part of 		
             	   reconceiving the image and activities of an existing centre cannot be underestimated. However, it 	
             	   is like riding the tiger … great while you are in control – very bad news if you lose it! Managing any 	
             	   social media strategy is about entertaining, creating a dialogue and keeping promises – it is not 	
             	   simply another advertising channel.
             11.	This is a typical centre management team structure. The key issue is achieving a shared vision
             	   across all the individuals and companies involved, managers, suppliers and subcontractors. As in 	
             	   any service sector ‘people make the difference’.
             	   Managements previously saw their role simply as facility managers and landlords. Now they need
             	   to see themselves in a collaborative retail partnership with their tenants. The aim is to help 		
             	   retailers achieve maximum sales not simply extracting maximum rentals.




SCG London Page 3
SCG London – Strategic, Branding & Design
              	

             SMOLENSKIY PASSAGE

             12.	 Smolenskiy Passage has been included as an example of a well-known Moscow centre which 		
             	    needed to regain its previous premium reputation.
             13.	Some ‘before’ images show the clutter of fire escape stairs, poor planning, dull uninspiring 		
             	    environments and uncontrolled graphics and signage.
             14.	This extract from the new brand manual defines the history and traditions represented by the 		
             	    name. It therefore provides a vision to live up to in terms of quality and uniqueness.
             15.	 The brand message – ‘New Traditions’ – provides a brand platform for the centre offer and 		
             	    activities – the best classic and contemporary profile and propositions.
             16 – 28. Images and photographs of the new media and environments developed for the centre.
             		        The final centre will double in size as the adjoining site is completed linked to the existing
             		        centre by a connecting enclosed footbridge.
             		        This will require zoning of the centre to create individual destination areas. Example ‘places’ 	
             		        are shown to help vistor orientation with their respective positioning message –
             		        Piazza, Mezzanine, Terrace, Fashion Studio.

             FESTIVAL

             29 – 33. Festival has been included as an example of a mass market centre which was first reconceived 	
             		       while under construction in 2005. The original drawing illustrates the planned anonymous 	
             		       mediocre building development. Our task was to come up with a name and brand identity
             		       which creates a robust brand vision and overall concept treatment of exterior and
             		       interior design.



SCG London Page 4
SCG London – Strategic, Branding & Design
              	

             Festival has become one the best performing centres in Moscow and proved the professionals wrong
             who had advised it was in the wrong location. Its success is based on the high quality of experience
             and the strong brand personality that informs its approach and activities. This has successfully
             differentiated it from its potential better located competitors.

             34 – 42. No centre can stand still however successful and 2011 we were asked to upgrade and refresh
             the centre. This covered updating the marketing message and style, creating more dynamic attractive
             service points, upgrading seating and mall furniture, and modernising the food court zone. The food
             court was planned and designed to reflect latest best practice and satisfy a more demanding and
             discerning visitor.

             New graphics and signage can transform spaces and environments and
             provide a highly cost effective and flexible refreshment of the external architecture and
             interior environments. Changes to lighting, finishes and remodelling represent more significant
             investments but can be phased and planned to provide step-by-step improvements.

             Ensuring marketing and communications are kept relevant and distinctive is an ongoing
             challenge to enhance the designed profile and positioning. Achieving a truly sustainable
             marketing strategy and concept is a key challenge – relaunches are fine but maintaining 			
             freshness and a sense of ‘always something special’ must be a priority for every
             centre management.

             43.	 The last slide is an image of a Festival back-of-house corridor. The use of unique characters
             	    developed for the centre is a simple example of making the centre staff always to feel part of a 		
             	    special brand culture.



SCG London Page 5
SCG London – Strategic, Branding & Design
              	

             In conclusion, this presentation has aimed to show how any reconception
             must be based on a robust and distinctive brand vision. Every centre
             activity, investment and upgrade needs to be carefully aligned to achieve
             a true synergy of approach. This will enable to optimum returns on
             investment i.e. real intelligent asset management!

             Each centre has its own specific issues and challenges. If you need further
             information or clarification, please contact me on clive@scglondon.com

             														                                            Clive Woodger




SCG London Page 6
SCG London – Strategic, Branding & Design
              	     Мы ‐




SCG London Page 7
Our Centre Clients Include…




                    Our Clients Include...




SCG London Page 8
Some Definitions


                     Re….            	         Conception

                     once more…	               ‘the forming or devising
                     afresh…                   of a plan or idea’
                                               English Oxford Dictionary
                     anew…
                     re accustom…
                     re activate…	


                    Re+conception – ‘original reconceived in a new way’
                                                                           Wiktionary



SCG London Page 9
Some Definitions


                     Shopping Centre - ?

                     Centres are now destinations for
                     	 •	 Socialising
                     	 •	 Leisure
                     	 •	 Entertainment
                     	 •	 Wellbeing/lifestyle
                     	 •	 The community…
                     		 ... and shopping

                     ‘Creating Experiences’

SCG London Page 10
Some Definitions


                     Centre Reconception Strategy –

                     The aim is to
                     • 	 create added value experiences for visitors
                     	 and shoppers
                     • 	 improve the sales performance of the tenants
                     • 	 achieve highest rental yields and optimum
                     	 commercial income


                     ‘Maximum Capital Value …. Sellability’
SCG London Page 11
Some Definitions - Brand Differentiation

         Re… creating a first choice perception for target audiences


                            customers                   statutory

                          visitors      Multi-faceted       tenants
                                           Brand
                     management         Destination           politicians
                                        Organisation
                           staff          Service             investors
                                           Retail
                          partners       Financial
                                                             the media
                                         Workplace
                        the community                    interest groups



         Re..branding = existing image and reputation development
SCG London Page 12
Reconceiving a centre - Making it relevant

             •	 Image and Profile – marketing, events and activities
             •	      Venue Environment
             	       - Communication, signage, graphics
             	       - Décor upgrades – lighting, materials, finishes
             	       - Remodelling, extensions
             •	 Tenants and Facilities mix – appropriate brand 			
             		 profiles, zoning and adjacencies
             •	 Management culture – the best people and services


             ‘What are you known for?’
SCG London Page 13
Asset	
  Management	
  …	
  Brand	
  Touchpoints	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
Asset Management - Brand Touchpoints
                                                                                                                             ‘crea%ng	
  desire’	
  
      Image	
  and	
  Reputa%on	
                                            Brand	
  Equity	
                                  Income	
  /	
  Value	
  

               Awareness	
                                          Customer	
  Journey	
                                          A]erglow	
  
                Promise	
                                                 Visit	
                                                 Sa%sfac%on	
  

                                                                              Equity
       	
  word	
  of	
  mouth,	
  sms…	
                                  	
  customer	
  journey…	
                                 	
  collateral	
  …	
  
          	
  adver>sing,	
  direct	
                           an>cipa>on	
  …	
  	
  moments	
  of	
  truth	
                 bags,	
  cards,	
  leaflets	
  
                 marke>ng	
  
                                                                  	
  first	
  vistas,	
  	
  approach,	
  process,	
  	
       	
  assurance,	
  memories	
  
       	
  web	
  site,	
  social	
  media	
  
                                                                  layout,	
  environment,	
  products,	
  	
                    reminders,	
  	
  triggers,	
  	
  
       	
  promo>onal	
  publicity	
                                         Income
                                                                 staff,	
  facili>es,	
  exit	
  experience	
  …	
                   aier	
  service	
  …	
  
      	
  posters,	
  street	
  signs	
  …	
  

                                                             Brand	
  Touchpoints	
  

      Managing	
  the	
  Process	
  –	
  Physical	
  …	
  Human	
  …	
  Technical	
  	
  
   Rethinking opportunities ... Reinventing experiences
            coordina%on	
  …	
  consistency	
  …	
  control	
  …	
  
SCG London Page 14
Social Media Challenge




     • Russia is second place in Europe in terms of Internet access.
     • 57 million Russians use Internet at least once a month (43% audience increase in last 2 years)
     • 22 million users access Internet via their mobile phones.
SCG London Page 15
A renewed management culture? - 	Less landlord facilities manager
											More retailer partner
  Centre Management Team                                                             Centre
                                                                                     Director


                                                               PA & Network
                                                               Administrator


                                          Asst Centre                                           Marketing                                           System &
                                           Director                                                                                               Administration



                     Operations                         Environmental          Clerk of Works
                     Bldge. Srvs                                                                            Retail Liaison    Commercialisation
                                                         C0-ordinator             Bldg. Ops



                                                                                                                                        System &              System &
 Maintenance               Fire Officer                 Housekeeping              Security        Marketing                           Administration        Administration


                                                                                                                       System &           System &             System &
                                                                                                                     Administration     Administration       Administration




   New shared visions... aspirations
   Changing mindsets... “our people make the difference”
SCG London Page 16
Smolenskiy Passage Passage, Moscow
   Smolenskiy Reconception


                    2009
     Challenge - Phased upgrading of a
     well known city centre venue. Re-
     planning tenant space to ‘open up’
            complex vertical mall

        Strategy - Creating a premium
          destination for a two stage
      development programme - phased
           identity, communications,
                  environments




SCG London Page 17
Smolenskiy Passage - Dull, Cluttered and Confused




                     The ‘Before’
                     June 2009




SCG London Page 18
Smolenskiy Passage - Build on the name




SCG London Page 19
Smolenskiy Passage - Brand Message




SCG London Page 20
Smolenskiy Passage - A renewed landmark




SCG London Page 21
Smolenskiy Passage - Media touchpoints




SCG London Page 22
Smolenskiy Passage - First Impressions




SCG London Page 23
Smolenskiy Passage - First Impressions

                                Entrance wall : See detailed drawing pack for material specifications




                                                                       +8.400




                                                                                                       Contrasting colour in the same material
                                                                                                       as the rest of the wall cladding.




                                                                                              +4.200




                                                                                              0.000




SCG London Page 24
Smolenskiy Passage - Entrance Piazza




                     ПИАЦЦА                ‘a vibrant city space –
                                       always something happening’


SCG London Page 25
Smolenskiy Passage - New Planning

                                                                     10

                                                                                                                                     First floor plan option A
                                                                                                                                     not to scale


                                                                                                                                     Key
                                                                                                                                     1 SCP banquette seating
                                                            Info lectern
                                                            SPW - 5010                                                               2 Champagne bar with moveable screen
                                                                                                                                     3 Champagne bar table seating with moveable screen
                                                                                                                                     4 Info reception
                                                                                                                                     5 Advertising
                                                                                    1                                                6 Graphic wall treatment
                                                                     SPW - 5004
       SPW - 5011                                                                                                                    7 ATM
                                                                                                                                     8 Parking ticket machine
                          8           6   10                                                                                         9
                          7                                                                                                          10 Secondary promotion
                                      5
                                                                                                                                10   11 Segis bench
                                                                       SPW - 5001                                                    12 Toilet wall graphic
                                                                 2                                                                   13 Floor standing lamp
                                                                                                   14
                                                                                                                                     14 Big event / exhibition
                                                                 3
                                                                                                                               10

                                                                                                        4                            SPW - 5001 Main totem directory
                           10                  SPW - 5001
                                                                                                                                     SPW - 5002 Freestanding - floor directory
                                  1
                                                                                                                                     SPW - 5003 Wall mounted - floor directory
                     SPW - 5004                                                      1                                               SPW - 5004   Ceiling sign 1500x300 - directional
                                                                                                                                     SPW - 5005   Wall/column 400x300 sign - directional
                                                                                                                                     SPW - 5006   Wall / column 200x200 sign - directional
                                                                           10                    WC cube                             SPW - 5010   Info lectern
                                                                                                                                     SPW - 5011   Business directory
                                                                                                            13
                                                                                                                                     Note
                                                                                                            11                       All furniture elements (including champagne bar) to be
                                                   SPW - 5004
                                                                                    SPW - 5006              12                       moveable to allow for special events, i.e. fashion show
                              5           5         5

                                                                                                             SPW - 5005
                                                                                                             door info stickers to
                                                                                                             toilet doors




SCG London Page 26
Smolenskiy Passage - Activity Zones

                                          1   2                      3                4             5       6   7   8                   9            10       11      12         13      14    15                     16   17   18   19                            20

                                +21.150                                                                                                                                                                    +21.450

                                                           +20.400




                                                                                                                                                                                                    1600
                                                           +17.300
                                                                                          +16.800                       +16.800
                                                                                                                                                                                                                                            +16.950




                                                                                                                                                                                                                                            +15.700




                                                                                                                                                                                                            3
                                                           +14.200




                                                                                          +12.600                             +12.600                                                                            +12.600                    +12.600




                                                           +11.100

                                                                            +10.500




                                                                                          +8.400
                                                                                                        4                     +8.400                                                                 +8.400
                                                                                                                                                                                                            3                               +8.400
                                                           +8.000




                                                                            +6.300




                                                           +4.900

                                                                                          +4.200
                                                                                                        4                     +4.200                                    +4.200                       +4.200
                                                                                                                                                                                                            2                                     +4.200




                                                                            +2.100
                                                           +1.800




                                                                                          0.000                               0.000
                                                                                                                                                                                                            1                             0.000            0.000




                                                                         -2.100

                                                  -2.750




                                                                                                                                            -4.950




                                                                                                                                                          1   Piazza
                                                                                                                                                              ‘a vibrant city space – always something happening’
                                                                                                                                                               
                                                                                                                                                          2   Mezzanine
                                                                                                                                                              ‘fashionable place to take a break’
                                                                                                                                                               
                                                                                                                                                              Terrace
                                                                                                                                                          3
                                                                                                                                                              ‘a special place to eat, drink and socialise’

                                                                                                                                                              Fashion Studio
                                                                                                                                                          4
                                                                                                                                                              ‘Moscow’s premier designer collection’




SCG London Page 27
Smolenskiy Passage - Fashion Destination




                                     ФЭШН СТУДИО
                                                     Fashion Studio
                                           ‘Moscow’s premier designer collection’




SCG London Page 28
Smolenskiy Passage - The Mezzanine




        МЕЗОНИН
                ‘‘the fashionable
              place to take a break’


SCG London Page 29
Smolenskiy Passage - The Terrace




                                    ТЕРРАСА
                                   ‘a special place to eat,
                                     drink and socialise’

SCG London Page 30
Smolenskiy Passage - Brand Touchpoints




                                         Info Lectern SPW - 5010                                                                                                                                          1200mm                                                                                                       Info lectern directories


                                                                                                                                                                                                                                                                                                                       Note : All dimensions and details should be crossed
                                                                                                                                                                                                                                                                                                                       referenced and checked with technical drawings supplied
                                                                                                                                                                                                                                                                                                                       to contractors. All details should be confirmed with the
                                                                                                                                                                                                                                                                                                                       client prior to installation..
                                                                                                            2       3   25   26 -28    2-4                                                                     3                                                 3                   6                     1
                                                                                                  1

                                                                                                                                       29                                                                                                                                                          7
                                                                                                                                                                 1                                             1       2                                         1       2

                                                                                                                                             16 - 18                             12   15                  18                       12   15                  18
                                                                                                                    4        15                                                                  17                                                17




                                          Информационный стол
                                                                                                                                                     24                                     16                                                16                                         5
                                                                                                                                                                                                 27                                                27
                                                                                                                    5                                                                                                          4                                                 4
                                                                                                                                                                                                                                                                                               4       3
                                                                                                                    6
                                                                                                                                                                                            19                                 5              19                                 5                         2
                                                                                                                    7                 14-13                                  5        14                                                14

                                                                                                                                                  19 20 21 23                         13          20   21 22                            13          20   21 22
                                                                                                                8                                       22
                                                                                                                                                                                            26         23                                     26         23
                                                                                                                                                                                                 25 24                                             25 24
                                                                                                                                        12                                                                         7       6                                         7       6
                                                                                                                                                                     8   6




                                          Пластиковый световой короб на металлической основе.
                                                                                                                                                11        10 9           7                 11    10   9   8                                  11    10   9   8




                                                                                                 Basement               Level 1                                                  Level 2                                           Level 3                                           Level 4                   700mm
                                          Изображение печатается на пленке, которая наносится
                                          на обратную сторону верхней 10мм прозрачной панели,
                                          закрепленной на металлической раме.

                                          Внутренняя подсветка белым светом (светодиоды).


                                                                                                Магазины и рестораны
                                                                                                Расположение и информация


                                                                                                       Карманы для брошюр



                                                                                                                                                                                                                                                                                                                       476 EC         404 EC          402 EC

                                                                                                                             1100mm
                                                                                                                                                                                                                                                                                                                       C 30           C 20            C 13
                                                                                                                                                                                                                                                                                                                       M 72           M 25            M 17
                                                                                                                                                                                                                                                                                                                       Y 74           Y 29            Y 20
                                                                                                                                                                                                               30                                                                                                      K 84           K 61            K 36

                                                                                                                                                                                                                                                                                                                                      Цвета представлены в Pantone и CMYK

                                                                                                                             720mm
                                                                                                                                                                                                                                                                                                                       397 EC


                                                                                                                                                                                                                                                                                                                       C 14
                                                                                                                                                                                                                                                                                                                       M 2
                                                                                                                                                                                                                                                                                                                       Y 100
                                                                                                                                                                                                                                                                                                                       K 16




SCG London Page 31
Smolenskiy Passage - New Architecture
                     High level wall texture : Digitally printed walllpaper or masked and painted directly to the wall finish




                                       Produced as either a digitally
                                       printed wallpaper or painted
                                       directly to plastered/painted
                                       wall finish.




                                                                        402 C


                                                                        C   0
                                                                        M   6
                                                                        Y   14
                                                                        K   31

                                                                        Colour matched to
                                                                        Pantone references shown
                                                                        Or cmyk breakdowns provided




SCG London Page 32
Smolenskiy Passage - Entry Exit Experience




                     БАНКОМАТ   P   ОПЛАТАПАРКОВКИ
                                                        800mm




                                                     CAR PARK
                                                                800mm




                                                                        CAR PARK   476 EC   404 EC        402 EC


                                                                                   C 30     C 20          C 13
                                                                                   M 72     M 25          M 17
                                                                                   Y 74     Y 29          Y 20
                                                                                   K 84     K 61          K 36

                                                                                            Colour matched to
                                                                                            Pantone references shown
                                                                                            Or cmyk breakdowns provided
                                                                                   397 EC


                                                                                   C 14
                                                                                   M 2
                                                                                   Y 100
                                                                                   K 16




SCG London Page 33
Festival - The Challenge - Concept Reconception!

               2005
  Challenge - creating a mass
market city centre ‘for the family’ -
  differentiating from 70 other
      centres in Moscow …!

 Transforming a mediocre building
   development in progress to an
international standard retail venue.

  Strategy - creating an inspiring
   Vision and Ethos - name …
imagery … personality … venue ...
           experience …



SCG London Page 34
Festival - The Proposition


                             Vision & Values




   Celebration
   Excitement
   Choice
   Freedom
   Fun
   Freshness

SCG London Page 35
Festival, Moscow
Festival - Inspiring Name



The Identity




SCG London Page 36
Transforming the architecture &
Festival - Transforming the architecture & environment
                       environment




SCG London Page 37
Day and night
Festival - Day And Night Impact   impact




SCG London Page 38
Festival Refreshment 2012
Seasonal Freshness




SCG London Page 39
Festival - Seasonal Freshness




SCG London Page 40
Festival - Service Impact




SCG London Page 41
Festival - Service Impact
                                                                                       04.
                                                                                                                      5°




                                                                                                                                                                      0
                                                                                                                                                                    70
                                                                                                           R




                                                                                                                                                                    R
                                                                                                               10




                                          R
                                                                                                                 0




                                              70
                                                0




                                                                                                                                                  0
                                                                                                                                                90
                                                                                                                                                R
                                                                                                  18°




                                                                                                        R 50




                                                                                                                              0
                                                                                                                            30
                                                                     R




                                                                                                                            R
                                                                         10
                                                                                                                                                                                               07.




                                                                           0
                                                                                     700                                                                                           6°                                                               02.

                                                                                                                                                                                   3°
                                                        600
                                                                                                                                                                                               06.
                                                                                                 3450                                                                                                                                    10.        05.   08.   12.                                                                                                10.
                  B
                                                          00
                                                        R1                                                                                                                                     10.
                  ~                                                                                                                                                                                                                                                                                                                                     VARIES
                                                                                                                                                                                               05.
                            R1
                                    25°




                              00                                                                                                                                             R5




                                                                                                                                                                                                                                                                                                                                           250
                                                                                                                                                                               0                                                                                                                                                                                                 05.




                                                                                                                                                                                                     3575
                                                                                                                                                                    31°
              C
                      ~




                                                                                                                                                    R 100
                                                                                                                                                                                               01.




                                                                                                                                                                                                                                                                                                   1000
                                                                    6°                                                               10°




                                                                                                                                                                                                                                                                                                                                           675
                                                                                                                                                                                                                                                                                 700
                                                                                                                                                                                               09.                                                                                                                                                                               03.
                                                                                 0
                                                                               50




                                                                                                                                R
                                                                           R




                                                                                                                                    35




                                                                                                                                                                                                                                                                          25
                                                                                                                                                                                               08.                                                                                                                                                       13°
                                                                                                                                      2




                                                                                                                                                                                                                                                                                                                                           25
                                                                                                                                                                                               03.
                                                    6°
                                                           0
                                                         30
                                                        R




                                                                                                                                                  0
                                                                                                                                                10
                                    10°




                                                                                                                                            R
                                                                                                                                                                                        R8
                                     00                                                                                                                                                   83
                                   R7
                                              00
                                          11




                                                                                                                                                                                                            WELCOME ZONE INFO. DESK - ELEVATION A                                                                     WELCOME ZONE INFO. DESK - SECTION C
                                          R




                                                                                                                                                                                               10.
                                                                                                                                          24°
                                                               4°




                                                                                                                                           R
                                                                                                                                                10                                                                                                                                                                    NOTES
                                                                                                                                                                                                                                                                                                                      01. WELCOME ZONE INFORMATION DESK
                                                                                                                                                 0
                      02.                                                                                                                                                                                                                                                                                             02. RAL FINISHED LIGHTWEIGHT TUBULAR STEEL
                                                    WELCOME ZONE INFO. DESK - PLAN AT 1300MM AFFL                                                                                                                                                                                                                         POLE SECURELY FIXED THROUGH FLOOR FINISH
                                                                                                                                                                                                                                                                                                                          TO STRUCTURAL SLAB. REF: RAL GREEN 6018
                      11.                                                                                                                                                                                                                                                                                             03. MDF CARCASS WITH MOLDED RESIN FINISH TO ALL
                                                                                                                                                            A
                                                                                                                                                                ~
                                                                                                                                                                                                                                                                           11.                                            WELCOME DESK SURFACES. REF: CORIAN SILVER BIRCH -




                                                                                                                                                                                                                                                                      i
                                                                                                                                                                                                                                                                                                                          WWW.CORIAN.CO.UK
                                                                                                                                                                                                                                                                                                                      04. GATE FLAP & DOOR FINISH TO MATCH DESK.
                                                                                                                                                                                                                                                                                                                          REF: CORIAN SILVER BIRCH
                                                                                                                                                                                                                                                                                                                      05. MOLDED RESIN FINISH TO HIGH LEVEL SHELF SUPPORTS.
                                                                                                                                                                                                                                                                                                                          REF: CORIAN SILVER BIRCH
                                                                                     04.                              04.                                                                                                                                                                                             06. 2No. WORKSTATIONS TO WELCOME DESK
                                                                                                                                                                                                                                                                                                                      07. POWER & DATA REQUIREMENTS TO WELCOME DESK TBC.
                                                                                                                                                                                                                                                                                                                      08. WELCOME DESK TO HOUSE LOCKABLE LAMINATED
                                              R




                                                                                                                                                     0
                                               55




                                                                                                                                                                                                                                                                                                                          STORAGE CUPBOARDS & DRAWERS. DETAILS TBC.
                                                                                                                                                 75
                                                    0




                                                                                                                                                                                                                                                                                                                      09. DOTTED LINE DENOTES LOWER SECTION OF
                                                                                                                                                R




                                                                                                                                                                                                                                                                                                                          ANGLED DESK FRONT
                                                                                                                                                                                                                                                                           02.                                        10. MOLDED RESIN FINISH T O HIGH LEVEL SHELVES
                                                                                                                                                                                                                                                                                                                          ABOVE DESK TOP
                                                                                                                450




                                                                                                                                                                                                                                                                                                                      11. ALUMINIUM FRAMED INTERNALLY ILLUMINATED
                                                                                                                                                                                                                                                                                                                          SIGN BOX WITH WHITE OPAL ACRYLIC FACE FRONT
                                                                                                                                                                                                                                                                                                                          & BACK. STOVE ENAMELLED RAL FINISH TO SIDE PANELS,




                                                                                                                                                                                                                                                                                                          4500 TBC.
                                                                                                                                                                                                                                                                                                                          TOP & BOTTOM. REF: BLUE RAL 5017
                                                                                                                                                                                                                                                                                                                      12. LAMINATED RECESSED PLINTH. REF: PAPAGO MASTIC M017 -
                                                                                                                                                                                                                                                                                                                          WWW.POLYREY.COM



                                                                                                                                                                                                01.
                                                                                                                                                                                                                                                                                                                      АННОТАЦИИ




                                                                                                                                                                                                                                                                                       3000 TBC.
                                                                                                                                                                                                                                                                                                                      01. ИНФОРМАЦИОННАЯ СТОЙКА ЗОНЫ ПРИВЕТСТВИЯ
                                                                                                                                                                                                12.                                                                                                                   02. СТОЛБЫ ИЗ ОБЛЕГЧЕННОЙ СТАЛИ , ПРОХОДЯЩИЕ
                                                                                                                                                                                                                                                                                                                          ЧЕРЕЗ ОТДЕЛКУ ПОЛА И ЗАКРЕПЛЕННЫЕ НА ПЛИТЫ
                                                                                                                                                                                                                                                                                                                          КОНТРУКЦИИ И ВНУТРЕННЮЮ ЧАСТЬ ЭСКАЛАТОРА
                                                                                                                                                                                                                        05.                                                                                               ОТДЕЛКА: RAL GREEN 6018
                                                                                                                                                                                                01.                                                                                                                   03. КАРКАС ИЗ МДФ, ПОКРЫТИЕ ИЗ ФОРМОВАННОЙ
                                                                                                                                                                                                                                                                                                                          РЕЗИНЫ ДЛЯ ВСЕХ ПОВЕРХНОСТЕЙ СТОИКИ. REF:
                                                                                                                                                                                                                                                                                                                          CORIAN SILVER BIRCH - WWW.CORIAN.CO.UK
                                                                                                                                                                                                                                                                                                                      04. КРЫШКА И ДВЕРЬ В СООТВЕТСТВИИ СО СТОЙКОЙ.
                                                                                                                                                                                                                                                                                                                          REF: CORIAN SILVER BIRCH
                                                                                                                                                                                                                                                                                                                      05. ФОРМОВАННАЯ РЕЗИНА НА ПОДДЕРЖИВАЮЩИХ
                                                                                                                                                                                                                                                                                                                          ЭЛЕМЕНТАХ ПОЛОК ВЫСОКОГО УРОВНЯ.
                                                                                                                                                                                                                                                                                                                          REF: CORIAN SILVER BIRCH
                                                                                                                                                                                                                                                                                                                      06. 2 РАБОЧИЕ СТАНЦИИ НА СТОЙКЕ ПРИВЕТСТВИЯ
                                                                                      500 TBC.




                                                                                                                                                                                                                                                                                                                      07. ЭЛЕКТРО- И ДАТА ТРЕБОВАНИЯ ТРЕБУЮТ ПОДТВЕРЖДЕНИЯ
                                                                                                                                                                                                                                                                                                                      08. СТОЙКА ПРИВЕТСТВИЯ СОДЕРЖИТ ЗАПИРАЮЩИЕСЯ
                                                                                                                                                                                                                                                                                                                          ЛАМИНИРОВАННЫЕ СЕКЦИИ И ЯЩИКИ ДЛЯ ХРАНЕНИЯ,
                      11.                                                                                                                                                                                                                                                                                                 СПЕЦИФИКАЦИИ ТРЕБУЕТ ПОДТВЕРЖДЕНИЯ
                                                                                                                                                                                                                                                                                                                      09. ПУНКТИРНАЯ ЛИНИЯ ОБОЗНАЧАЕТ НАКЛОННУЮ
                                                                                                                                                                                                                                                                                                                          ФРОНТАЛЬНУЮ СЕКЦИЮ СТОЙКИ
                                                                                                                                                                                                                                                                                                                      10. ОТДЕЛКА ПОЛОК НАД СТОЙКОМ - ФОРМОВАННАЯ РЕЗИНА
                                                                                                                                                                                                                                                                                                                      11. КОНСТРУКЦИЯ ВЫВЕСКИ - РАМА ИЗ АЛЮМИНИЯ, ВНУТРЕННЯЯ
                                                                                                                                                                                                                                                                                                                          ПОДСВЕТКА, ФРОНТАЛЬНАЯ И ЗАДНЯЯ ПОВЕРХНОСТИ ИЗ
                                                                                                                                                                                                                                                                                                                          БЕЛОГО АКРИЛА БОКОВЫЕ, НИЖНЯЯ И ВЕРХНЯЯ ПОВЕРХНОСТИ -
                                                                                                                                                                                                                                                                                                                          STOVE ЭМАЛЬ REF: BLUE RAL 5017
                                                                                                                                                                    R




                                                                                                                                                                                                                                                                                                                      12. ЛАМИНИРОВАННАЯ ВСТРОЕННАЯ ПЛАТФОРМА. REF:
                                                                                                                                                                        73
                                                                                                 50




                                                                                                                                                                         0




                                                                                                                                                                                                                                                                                                                          PAPAGO MASTIC M017 - WWW.POLYREY.COM
                      02.
                                                               50
                                                              R9




                                                                WELCOME ZONE INFO. DESK - PLAN AT 25MM AFFL                                                                                                 WELCOME ZONE INFO. DESK - ELEVATION B




SCG London Page 42
Festival - Stylish Comfort




SCG London Page 43
Festival - Stylish Comfort
                                                                                                                                                                                                     NOTES
                                                                                                                                                                                                     01. 9No. BISTRO CHAIR REF: 'RED A CHAIR' BY THE CONRAN SHOP -
                                                                                                                                                                                                         WWW.CONRANSHOP.CO.UK
                                                                                                                                                                                                     02. 3No. BISTRO TABLE REF: 'WHITE BISTRO TABLE DIA. 77CM',
                                                                                                                                                                                                         BY THE CONRAN SHOP
                                                                                                                                                                                                     03. 5No. FLOOR LAMP REF. 'RED TWIGGY' BY SCP - WWW.SCP.CO.UK
                                                                                                                                                                                                     04. 3No. PLANTER BENCHES - REFER TO FOLLOWING DETAIL
                                                                                                                                                                                                     05. 3No. INTERIOR PLANTED OLIVE TREE
                                                                                                                                                                                                     06. 3No. FLOOR LAMP REF. 'DOUBLE SHADE' BY MOOOI
                                                                                                                                                                                                     07. 30MM THK. PLYWOOD BENCH WITH COLOUR
                                                                                                                                                                                                         CORE FINISH - REFER TO FOLLOWING DETAIL
                                                                                                                                                                                                     08. 30MM THK. PLYWOOD STOOL WITH COLOUR
                                                                                                                                                                                                         CORE FINISH - REFER TO FOLLOWING DETAIL
                                                                                                                                                                                                     09. SELF ADHESIVE FILM GRAPHIC TREATMENT TO
                                                                                                                                                                                                         ESCALATORS - REFER TO GRAPHIC MANUAL
                                                                                                                        08.


                                                                                                                                       'DOUBLE SHADE'               'RED TWIGGY' FLOOR LAMP          АННОТАЦИИ
                                                                                                                         07.           www.moooi.com                www.scp.co.uk                    01. 9 СТУЛЬЕВ ДЛЯ БИСТРО: 'RED A CHAIR' ОТ THE CONRAN SHOP -
                                                                                                                                                                                                         WWW.CONRANSHOP.CO.UK
                                                                                                                                                                                                     02. 3 СТОЛОВ ДЛЯ БИСТРО: 'WHITE BISTRO TABLE DIA. 77CM',
                                                                                                                                                                                                         ОТ THE CONRAN SHOP
                                                                                                                                                                                                     03. 5 РАПОЛЬНЫХ ЛАМП 'RED TWIGGY' BY SCP - WWW.SCP.CO.UK
                                                                                                                                                                                                     04. 3 СКАМЬИ СО ВСТРОЕННОЙ КЛУМБОЙ
                                                                                                                                                                                                     05. 3 ОЛИВКОВЫХ ДЕРЕВА ДЛЯ РАЗВЕДЕНИЯ В ПОМЕЩЕНИИ
                                                                                                                                                                                                     06. 3 НАПОЛЬНЫЕ ЛАМПЫ. 'DOUBLE SHADE' ОТ MOOOI
                                                                                                06.                                                                                                  07. СКАМЬЯ ИЗ 30MM ФАНЕРЫ, ОТДЕЛКА - COLOURCORE -
                                                                                                                                                                                                         СМ СЛЕД ДЕТАЛЬ
                                                                                                                                                                                                     08. СТУЛ ИЗ 30MM ФАНЕРЫ, ОТДЕЛКА - COLOURCORE
                                                                                                                                                                                                     09. ГПАФИЧЕСКОЕ ОФОРМЛЕНИЕ С САМОКЛЕЮЩЕЙСЯ ПЛЕНКОЙ
                                                                                                                                                                                                         - СМ ГРАФИЧЕСКИЙ ПАКЕТ
                     A




                                                                                                                               A
                         ~




                                                                                                                                   ~
                                                                        01.   02.   03.               04.         05.




                                                                                                                                       'RED A CHAIR'                'WHITE BISTRO TABLE DIA. 77CM'
                                                                                                                                       www.conranshop.co.uk         www.conranshop.co.uk




                             BASEMENT LEVEL PARK FESTIVAL - PLAN

                                                                                      09.                   05.




                                                                                          06.                                             08.           03.   04.         07.   09.
                             BASEMENT LEVEL PARK FESTIVAL - SECTION A




SCG London Page 44
Festival - New Food Experiences




SCG London Page 45
Festival - New Food Experiences

                                                                   TOTAL COVERS = 577

                ZONE 1_187 COVERS                                   ZONE 2_196 COVERS                ZONE 3_194 COVERS




                                                             02.                              03.




                               01.                                         01.                            01.




                                                                                 04.




  LEVEL 2 CAFE PLAN                  NOTES:                                АННОТАЦИИ:

                                     01.   CAFE                            01.    КАФЕ
                                     02.   JUICE BAR                       02.    СОК БАР
                                     03.   ICE CREAM BAR                   03.    БАР МОРОЖЕНОГО
                                     04.   CINEMA ENTRANCE                 04.    ВХОД В КИНОТЕАТР




SCG London Page 46
Festival - Graphic Fun




SCG London Page 47
Festival - In-House Fun




SCG London Page 48
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Reconception - Intelligent Asset Management for Shopping Centres

  • 2. SCG London – Strategic, Branding & Design This presentation was given to an audience of real estate professionals at the annual international Real Estate Exhibition (REX) in Moscow on 24th April 2012. The following numbers and notes refer to the individual presentation pages. 1. The title ‘Reconception’ was given by the conference organisers. The subject is now increasingly topical given the number of existing centres that need to effectively compete with new developments and require upgrading to maintain market share. 2. SCG London’s particular experience working internationally and in Russia on retail, banking and real estate sector projects provides a particularly wide perspective on strategic branding and design. 3. Some shopping centre clients are shown including Galactica Park the recently announced major Moscow development which is to include an indoor Universal theme park and 20,000 seat Arena managed by AEG. 4. Re … Conception does not exist in English as a word but we all understand what it means. The two dictionary definitions for ‘Re’ and ‘Conception’ capture the essence of what is involved. ‘Re’ is about ‘reactivating’ and ‘refreshing’ and Wictionary’s ‘original reconceived in a new way’ is a useful action summary! 5. It is accepted that Shopping Centres today must be far more than simply places for shopping – they should be potentially be unique place brands – first choice destinations for socialising and enjoying experiences. 6. The aims of any reconception strategy are defined for each key audience and stakeholders i.e. the visitors and shoppers, tenants, owners/investors. Ultimately the capital value of a centre is dependent on the level of tenant sales. Optimum rental yields and commercialisation require successful tenants who will attract the target customer groups and achieve optimum spend. The test is the ‘sellability’ potential of the centre i.e. achieving maximum asset value. SCG London Page 2
  • 3. SCG London – Strategic, Branding & Design 7. The wide range of centre audiences is outlined. The challenge to create an appropriate positive differentiation factor that will make a development their first choice. Rebranding must address the multifaceted aspects of a centre as a destination, workplace, retail and service brand. 8. Defining what a centre is best known for is an ongoing challenge. This starts with defininig the desired image and profile, phased environmental treatments, redefining the tenant mix strategy and, importantly, developing a best-in-class management culture and organisation. 9. Some key touchpoints that can make or break a positive perception of visitors and shoppers are listed as a typical pre visit, visit and post visit experience. Each interaction is an opportunity to reinvent or reposition a previous perception. 10. Social media is the subject of another presentation but its importance and potential as part of reconceiving the image and activities of an existing centre cannot be underestimated. However, it is like riding the tiger … great while you are in control – very bad news if you lose it! Managing any social media strategy is about entertaining, creating a dialogue and keeping promises – it is not simply another advertising channel. 11. This is a typical centre management team structure. The key issue is achieving a shared vision across all the individuals and companies involved, managers, suppliers and subcontractors. As in any service sector ‘people make the difference’. Managements previously saw their role simply as facility managers and landlords. Now they need to see themselves in a collaborative retail partnership with their tenants. The aim is to help retailers achieve maximum sales not simply extracting maximum rentals. SCG London Page 3
  • 4. SCG London – Strategic, Branding & Design SMOLENSKIY PASSAGE 12. Smolenskiy Passage has been included as an example of a well-known Moscow centre which needed to regain its previous premium reputation. 13. Some ‘before’ images show the clutter of fire escape stairs, poor planning, dull uninspiring environments and uncontrolled graphics and signage. 14. This extract from the new brand manual defines the history and traditions represented by the name. It therefore provides a vision to live up to in terms of quality and uniqueness. 15. The brand message – ‘New Traditions’ – provides a brand platform for the centre offer and activities – the best classic and contemporary profile and propositions. 16 – 28. Images and photographs of the new media and environments developed for the centre. The final centre will double in size as the adjoining site is completed linked to the existing centre by a connecting enclosed footbridge. This will require zoning of the centre to create individual destination areas. Example ‘places’ are shown to help vistor orientation with their respective positioning message – Piazza, Mezzanine, Terrace, Fashion Studio. FESTIVAL 29 – 33. Festival has been included as an example of a mass market centre which was first reconceived while under construction in 2005. The original drawing illustrates the planned anonymous mediocre building development. Our task was to come up with a name and brand identity which creates a robust brand vision and overall concept treatment of exterior and interior design. SCG London Page 4
  • 5. SCG London – Strategic, Branding & Design Festival has become one the best performing centres in Moscow and proved the professionals wrong who had advised it was in the wrong location. Its success is based on the high quality of experience and the strong brand personality that informs its approach and activities. This has successfully differentiated it from its potential better located competitors. 34 – 42. No centre can stand still however successful and 2011 we were asked to upgrade and refresh the centre. This covered updating the marketing message and style, creating more dynamic attractive service points, upgrading seating and mall furniture, and modernising the food court zone. The food court was planned and designed to reflect latest best practice and satisfy a more demanding and discerning visitor. New graphics and signage can transform spaces and environments and provide a highly cost effective and flexible refreshment of the external architecture and interior environments. Changes to lighting, finishes and remodelling represent more significant investments but can be phased and planned to provide step-by-step improvements. Ensuring marketing and communications are kept relevant and distinctive is an ongoing challenge to enhance the designed profile and positioning. Achieving a truly sustainable marketing strategy and concept is a key challenge – relaunches are fine but maintaining freshness and a sense of ‘always something special’ must be a priority for every centre management. 43. The last slide is an image of a Festival back-of-house corridor. The use of unique characters developed for the centre is a simple example of making the centre staff always to feel part of a special brand culture. SCG London Page 5
  • 6. SCG London – Strategic, Branding & Design In conclusion, this presentation has aimed to show how any reconception must be based on a robust and distinctive brand vision. Every centre activity, investment and upgrade needs to be carefully aligned to achieve a true synergy of approach. This will enable to optimum returns on investment i.e. real intelligent asset management! Each centre has its own specific issues and challenges. If you need further information or clarification, please contact me on clive@scglondon.com Clive Woodger SCG London Page 6
  • 7. SCG London – Strategic, Branding & Design Мы ‐ SCG London Page 7
  • 8. Our Centre Clients Include… Our Clients Include... SCG London Page 8
  • 9. Some Definitions Re…. Conception once more… ‘the forming or devising afresh… of a plan or idea’ English Oxford Dictionary anew… re accustom… re activate… Re+conception – ‘original reconceived in a new way’ Wiktionary SCG London Page 9
  • 10. Some Definitions Shopping Centre - ? Centres are now destinations for • Socialising • Leisure • Entertainment • Wellbeing/lifestyle • The community… ... and shopping ‘Creating Experiences’ SCG London Page 10
  • 11. Some Definitions Centre Reconception Strategy – The aim is to • create added value experiences for visitors and shoppers • improve the sales performance of the tenants • achieve highest rental yields and optimum commercial income ‘Maximum Capital Value …. Sellability’ SCG London Page 11
  • 12. Some Definitions - Brand Differentiation Re… creating a first choice perception for target audiences customers statutory visitors Multi-faceted tenants Brand management Destination politicians Organisation staff Service investors Retail partners Financial the media Workplace the community interest groups Re..branding = existing image and reputation development SCG London Page 12
  • 13. Reconceiving a centre - Making it relevant • Image and Profile – marketing, events and activities • Venue Environment - Communication, signage, graphics - Décor upgrades – lighting, materials, finishes - Remodelling, extensions • Tenants and Facilities mix – appropriate brand profiles, zoning and adjacencies • Management culture – the best people and services ‘What are you known for?’ SCG London Page 13
  • 14. Asset  Management  …  Brand  Touchpoints                           Asset Management - Brand Touchpoints ‘crea%ng  desire’   Image  and  Reputa%on   Brand  Equity   Income  /  Value   Awareness   Customer  Journey   A]erglow   Promise   Visit   Sa%sfac%on   Equity  word  of  mouth,  sms…    customer  journey…    collateral  …    adver>sing,  direct   an>cipa>on  …    moments  of  truth   bags,  cards,  leaflets   marke>ng    first  vistas,    approach,  process,      assurance,  memories    web  site,  social  media   layout,  environment,  products,     reminders,    triggers,      promo>onal  publicity   Income staff,  facili>es,  exit  experience  …   aier  service  …    posters,  street  signs  …   Brand  Touchpoints   Managing  the  Process  –  Physical  …  Human  …  Technical     Rethinking opportunities ... Reinventing experiences coordina%on  …  consistency  …  control  …   SCG London Page 14
  • 15. Social Media Challenge • Russia is second place in Europe in terms of Internet access. • 57 million Russians use Internet at least once a month (43% audience increase in last 2 years) • 22 million users access Internet via their mobile phones. SCG London Page 15
  • 16. A renewed management culture? - Less landlord facilities manager More retailer partner Centre Management Team Centre Director PA & Network Administrator Asst Centre Marketing System & Director Administration Operations Environmental Clerk of Works Bldge. Srvs Retail Liaison Commercialisation C0-ordinator Bldg. Ops System & System & Maintenance Fire Officer Housekeeping Security Marketing Administration Administration System & System & System & Administration Administration Administration New shared visions... aspirations Changing mindsets... “our people make the difference” SCG London Page 16
  • 17. Smolenskiy Passage Passage, Moscow Smolenskiy Reconception 2009 Challenge - Phased upgrading of a well known city centre venue. Re- planning tenant space to ‘open up’ complex vertical mall Strategy - Creating a premium destination for a two stage development programme - phased identity, communications, environments SCG London Page 17
  • 18. Smolenskiy Passage - Dull, Cluttered and Confused The ‘Before’ June 2009 SCG London Page 18
  • 19. Smolenskiy Passage - Build on the name SCG London Page 19
  • 20. Smolenskiy Passage - Brand Message SCG London Page 20
  • 21. Smolenskiy Passage - A renewed landmark SCG London Page 21
  • 22. Smolenskiy Passage - Media touchpoints SCG London Page 22
  • 23. Smolenskiy Passage - First Impressions SCG London Page 23
  • 24. Smolenskiy Passage - First Impressions Entrance wall : See detailed drawing pack for material specifications +8.400 Contrasting colour in the same material as the rest of the wall cladding. +4.200 0.000 SCG London Page 24
  • 25. Smolenskiy Passage - Entrance Piazza ПИАЦЦА ‘a vibrant city space – always something happening’ SCG London Page 25
  • 26. Smolenskiy Passage - New Planning 10 First floor plan option A not to scale Key 1 SCP banquette seating Info lectern SPW - 5010 2 Champagne bar with moveable screen 3 Champagne bar table seating with moveable screen 4 Info reception 5 Advertising 1 6 Graphic wall treatment SPW - 5004 SPW - 5011 7 ATM 8 Parking ticket machine 8 6 10 9 7 10 Secondary promotion 5 10 11 Segis bench SPW - 5001 12 Toilet wall graphic 2 13 Floor standing lamp 14 14 Big event / exhibition 3 10 4 SPW - 5001 Main totem directory 10 SPW - 5001 SPW - 5002 Freestanding - floor directory 1 SPW - 5003 Wall mounted - floor directory SPW - 5004 1 SPW - 5004 Ceiling sign 1500x300 - directional SPW - 5005 Wall/column 400x300 sign - directional SPW - 5006 Wall / column 200x200 sign - directional 10 WC cube SPW - 5010 Info lectern SPW - 5011 Business directory 13 Note 11 All furniture elements (including champagne bar) to be SPW - 5004 SPW - 5006 12 moveable to allow for special events, i.e. fashion show 5 5 5 SPW - 5005 door info stickers to toilet doors SCG London Page 26
  • 27. Smolenskiy Passage - Activity Zones 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 +21.150 +21.450 +20.400 1600 +17.300 +16.800 +16.800 +16.950 +15.700 3 +14.200 +12.600 +12.600 +12.600 +12.600 +11.100 +10.500 +8.400 4 +8.400 +8.400 3 +8.400 +8.000 +6.300 +4.900 +4.200 4 +4.200 +4.200 +4.200 2 +4.200 +2.100 +1.800 0.000 0.000 1 0.000 0.000 -2.100 -2.750 -4.950 1 Piazza ‘a vibrant city space – always something happening’   2 Mezzanine ‘fashionable place to take a break’   Terrace 3 ‘a special place to eat, drink and socialise’ Fashion Studio 4 ‘Moscow’s premier designer collection’ SCG London Page 27
  • 28. Smolenskiy Passage - Fashion Destination ФЭШН СТУДИО Fashion Studio ‘Moscow’s premier designer collection’ SCG London Page 28
  • 29. Smolenskiy Passage - The Mezzanine МЕЗОНИН ‘‘the fashionable place to take a break’ SCG London Page 29
  • 30. Smolenskiy Passage - The Terrace ТЕРРАСА ‘a special place to eat, drink and socialise’ SCG London Page 30
  • 31. Smolenskiy Passage - Brand Touchpoints Info Lectern SPW - 5010 1200mm Info lectern directories Note : All dimensions and details should be crossed referenced and checked with technical drawings supplied to contractors. All details should be confirmed with the client prior to installation.. 2 3 25 26 -28 2-4 3 3 6 1 1 29 7 1 1 2 1 2 16 - 18 12 15 18 12 15 18 4 15 17 17 Информационный стол 24 16 16 5 27 27 5 4 4 4 3 6 19 5 19 5 2 7 14-13 5 14 14 19 20 21 23 13 20 21 22 13 20 21 22 8 22 26 23 26 23 25 24 25 24 12 7 6 7 6 8 6 Пластиковый световой короб на металлической основе. 11 10 9 7 11 10 9 8 11 10 9 8 Basement Level 1 Level 2 Level 3 Level 4 700mm Изображение печатается на пленке, которая наносится на обратную сторону верхней 10мм прозрачной панели, закрепленной на металлической раме. Внутренняя подсветка белым светом (светодиоды). Магазины и рестораны Расположение и информация Карманы для брошюр 476 EC 404 EC 402 EC 1100mm C 30 C 20 C 13 M 72 M 25 M 17 Y 74 Y 29 Y 20 30 K 84 K 61 K 36 Цвета представлены в Pantone и CMYK 720mm 397 EC C 14 M 2 Y 100 K 16 SCG London Page 31
  • 32. Smolenskiy Passage - New Architecture High level wall texture : Digitally printed walllpaper or masked and painted directly to the wall finish Produced as either a digitally printed wallpaper or painted directly to plastered/painted wall finish. 402 C C 0 M 6 Y 14 K 31 Colour matched to Pantone references shown Or cmyk breakdowns provided SCG London Page 32
  • 33. Smolenskiy Passage - Entry Exit Experience БАНКОМАТ P ОПЛАТАПАРКОВКИ 800mm CAR PARK 800mm CAR PARK 476 EC 404 EC 402 EC C 30 C 20 C 13 M 72 M 25 M 17 Y 74 Y 29 Y 20 K 84 K 61 K 36 Colour matched to Pantone references shown Or cmyk breakdowns provided 397 EC C 14 M 2 Y 100 K 16 SCG London Page 33
  • 34. Festival - The Challenge - Concept Reconception! 2005 Challenge - creating a mass market city centre ‘for the family’ - differentiating from 70 other centres in Moscow …! Transforming a mediocre building development in progress to an international standard retail venue. Strategy - creating an inspiring Vision and Ethos - name … imagery … personality … venue ... experience … SCG London Page 34
  • 35. Festival - The Proposition Vision & Values Celebration Excitement Choice Freedom Fun Freshness SCG London Page 35
  • 36. Festival, Moscow Festival - Inspiring Name The Identity SCG London Page 36
  • 37. Transforming the architecture & Festival - Transforming the architecture & environment environment SCG London Page 37
  • 38. Day and night Festival - Day And Night Impact impact SCG London Page 38
  • 39. Festival Refreshment 2012 Seasonal Freshness SCG London Page 39
  • 40. Festival - Seasonal Freshness SCG London Page 40
  • 41. Festival - Service Impact SCG London Page 41
  • 42. Festival - Service Impact 04. 5° 0 70 R R 10 R 0 70 0 0 90 R 18° R 50 0 30 R R 10 07. 0 700 6° 02. 3° 600 06. 3450 10. 05. 08. 12. 10. B 00 R1 10. ~ VARIES 05. R1 25° 00 R5 250 0 05. 3575 31° C ~ R 100 01. 1000 6° 10° 675 700 09. 03. 0 50 R R 35 25 08. 13° 2 25 03. 6° 0 30 R 0 10 10° R R8 00 83 R7 00 11 WELCOME ZONE INFO. DESK - ELEVATION A WELCOME ZONE INFO. DESK - SECTION C R 10. 24° 4° R 10 NOTES 01. WELCOME ZONE INFORMATION DESK 0 02. 02. RAL FINISHED LIGHTWEIGHT TUBULAR STEEL WELCOME ZONE INFO. DESK - PLAN AT 1300MM AFFL POLE SECURELY FIXED THROUGH FLOOR FINISH TO STRUCTURAL SLAB. REF: RAL GREEN 6018 11. 03. MDF CARCASS WITH MOLDED RESIN FINISH TO ALL A ~ 11. WELCOME DESK SURFACES. REF: CORIAN SILVER BIRCH - i WWW.CORIAN.CO.UK 04. GATE FLAP & DOOR FINISH TO MATCH DESK. REF: CORIAN SILVER BIRCH 05. MOLDED RESIN FINISH TO HIGH LEVEL SHELF SUPPORTS. REF: CORIAN SILVER BIRCH 04. 04. 06. 2No. WORKSTATIONS TO WELCOME DESK 07. POWER & DATA REQUIREMENTS TO WELCOME DESK TBC. 08. WELCOME DESK TO HOUSE LOCKABLE LAMINATED R 0 55 STORAGE CUPBOARDS & DRAWERS. DETAILS TBC. 75 0 09. DOTTED LINE DENOTES LOWER SECTION OF R ANGLED DESK FRONT 02. 10. MOLDED RESIN FINISH T O HIGH LEVEL SHELVES ABOVE DESK TOP 450 11. ALUMINIUM FRAMED INTERNALLY ILLUMINATED SIGN BOX WITH WHITE OPAL ACRYLIC FACE FRONT & BACK. STOVE ENAMELLED RAL FINISH TO SIDE PANELS, 4500 TBC. TOP & BOTTOM. REF: BLUE RAL 5017 12. LAMINATED RECESSED PLINTH. REF: PAPAGO MASTIC M017 - WWW.POLYREY.COM 01. АННОТАЦИИ 3000 TBC. 01. ИНФОРМАЦИОННАЯ СТОЙКА ЗОНЫ ПРИВЕТСТВИЯ 12. 02. СТОЛБЫ ИЗ ОБЛЕГЧЕННОЙ СТАЛИ , ПРОХОДЯЩИЕ ЧЕРЕЗ ОТДЕЛКУ ПОЛА И ЗАКРЕПЛЕННЫЕ НА ПЛИТЫ КОНТРУКЦИИ И ВНУТРЕННЮЮ ЧАСТЬ ЭСКАЛАТОРА 05. ОТДЕЛКА: RAL GREEN 6018 01. 03. КАРКАС ИЗ МДФ, ПОКРЫТИЕ ИЗ ФОРМОВАННОЙ РЕЗИНЫ ДЛЯ ВСЕХ ПОВЕРХНОСТЕЙ СТОИКИ. REF: CORIAN SILVER BIRCH - WWW.CORIAN.CO.UK 04. КРЫШКА И ДВЕРЬ В СООТВЕТСТВИИ СО СТОЙКОЙ. REF: CORIAN SILVER BIRCH 05. ФОРМОВАННАЯ РЕЗИНА НА ПОДДЕРЖИВАЮЩИХ ЭЛЕМЕНТАХ ПОЛОК ВЫСОКОГО УРОВНЯ. REF: CORIAN SILVER BIRCH 06. 2 РАБОЧИЕ СТАНЦИИ НА СТОЙКЕ ПРИВЕТСТВИЯ 500 TBC. 07. ЭЛЕКТРО- И ДАТА ТРЕБОВАНИЯ ТРЕБУЮТ ПОДТВЕРЖДЕНИЯ 08. СТОЙКА ПРИВЕТСТВИЯ СОДЕРЖИТ ЗАПИРАЮЩИЕСЯ ЛАМИНИРОВАННЫЕ СЕКЦИИ И ЯЩИКИ ДЛЯ ХРАНЕНИЯ, 11. СПЕЦИФИКАЦИИ ТРЕБУЕТ ПОДТВЕРЖДЕНИЯ 09. ПУНКТИРНАЯ ЛИНИЯ ОБОЗНАЧАЕТ НАКЛОННУЮ ФРОНТАЛЬНУЮ СЕКЦИЮ СТОЙКИ 10. ОТДЕЛКА ПОЛОК НАД СТОЙКОМ - ФОРМОВАННАЯ РЕЗИНА 11. КОНСТРУКЦИЯ ВЫВЕСКИ - РАМА ИЗ АЛЮМИНИЯ, ВНУТРЕННЯЯ ПОДСВЕТКА, ФРОНТАЛЬНАЯ И ЗАДНЯЯ ПОВЕРХНОСТИ ИЗ БЕЛОГО АКРИЛА БОКОВЫЕ, НИЖНЯЯ И ВЕРХНЯЯ ПОВЕРХНОСТИ - STOVE ЭМАЛЬ REF: BLUE RAL 5017 R 12. ЛАМИНИРОВАННАЯ ВСТРОЕННАЯ ПЛАТФОРМА. REF: 73 50 0 PAPAGO MASTIC M017 - WWW.POLYREY.COM 02. 50 R9 WELCOME ZONE INFO. DESK - PLAN AT 25MM AFFL WELCOME ZONE INFO. DESK - ELEVATION B SCG London Page 42
  • 43. Festival - Stylish Comfort SCG London Page 43
  • 44. Festival - Stylish Comfort NOTES 01. 9No. BISTRO CHAIR REF: 'RED A CHAIR' BY THE CONRAN SHOP - WWW.CONRANSHOP.CO.UK 02. 3No. BISTRO TABLE REF: 'WHITE BISTRO TABLE DIA. 77CM', BY THE CONRAN SHOP 03. 5No. FLOOR LAMP REF. 'RED TWIGGY' BY SCP - WWW.SCP.CO.UK 04. 3No. PLANTER BENCHES - REFER TO FOLLOWING DETAIL 05. 3No. INTERIOR PLANTED OLIVE TREE 06. 3No. FLOOR LAMP REF. 'DOUBLE SHADE' BY MOOOI 07. 30MM THK. PLYWOOD BENCH WITH COLOUR CORE FINISH - REFER TO FOLLOWING DETAIL 08. 30MM THK. PLYWOOD STOOL WITH COLOUR CORE FINISH - REFER TO FOLLOWING DETAIL 09. SELF ADHESIVE FILM GRAPHIC TREATMENT TO ESCALATORS - REFER TO GRAPHIC MANUAL 08. 'DOUBLE SHADE' 'RED TWIGGY' FLOOR LAMP АННОТАЦИИ 07. www.moooi.com www.scp.co.uk 01. 9 СТУЛЬЕВ ДЛЯ БИСТРО: 'RED A CHAIR' ОТ THE CONRAN SHOP - WWW.CONRANSHOP.CO.UK 02. 3 СТОЛОВ ДЛЯ БИСТРО: 'WHITE BISTRO TABLE DIA. 77CM', ОТ THE CONRAN SHOP 03. 5 РАПОЛЬНЫХ ЛАМП 'RED TWIGGY' BY SCP - WWW.SCP.CO.UK 04. 3 СКАМЬИ СО ВСТРОЕННОЙ КЛУМБОЙ 05. 3 ОЛИВКОВЫХ ДЕРЕВА ДЛЯ РАЗВЕДЕНИЯ В ПОМЕЩЕНИИ 06. 3 НАПОЛЬНЫЕ ЛАМПЫ. 'DOUBLE SHADE' ОТ MOOOI 06. 07. СКАМЬЯ ИЗ 30MM ФАНЕРЫ, ОТДЕЛКА - COLOURCORE - СМ СЛЕД ДЕТАЛЬ 08. СТУЛ ИЗ 30MM ФАНЕРЫ, ОТДЕЛКА - COLOURCORE 09. ГПАФИЧЕСКОЕ ОФОРМЛЕНИЕ С САМОКЛЕЮЩЕЙСЯ ПЛЕНКОЙ - СМ ГРАФИЧЕСКИЙ ПАКЕТ A A ~ ~ 01. 02. 03. 04. 05. 'RED A CHAIR' 'WHITE BISTRO TABLE DIA. 77CM' www.conranshop.co.uk www.conranshop.co.uk BASEMENT LEVEL PARK FESTIVAL - PLAN 09. 05. 06. 08. 03. 04. 07. 09. BASEMENT LEVEL PARK FESTIVAL - SECTION A SCG London Page 44
  • 45. Festival - New Food Experiences SCG London Page 45
  • 46. Festival - New Food Experiences TOTAL COVERS = 577 ZONE 1_187 COVERS ZONE 2_196 COVERS ZONE 3_194 COVERS 02. 03. 01. 01. 01. 04. LEVEL 2 CAFE PLAN NOTES: АННОТАЦИИ: 01. CAFE 01. КАФЕ 02. JUICE BAR 02. СОК БАР 03. ICE CREAM BAR 03. БАР МОРОЖЕНОГО 04. CINEMA ENTRANCE 04. ВХОД В КИНОТЕАТР SCG London Page 46
  • 47. Festival - Graphic Fun SCG London Page 47
  • 48. Festival - In-House Fun SCG London Page 48