Hugues Dayez, journaliste RTBF. Quelques considérations neuves et pertinentes.

1. How can HR make the difference ? Hugues Berlemont Head of Global HR Compliance

2. HR Vision A pro-active, highly effective, business focused and value adding global function. A function that has the capability, capacity and attitude to influence and support the business agenda.

4. HR Strategic Priorities Talent Management Improve Talent Sourcing and Development to deliver the ambitious business perennity Build the leadership, technical and organisational capability to ensure the company can sustain her ambitions Ensuring the strategic capabilities Leveraging Cultural Change to enable the successful delivery model Supporting the cultural Change Ensure the capacity, capability and attitude to successfully influence and support the business agenda HR Capability

7. HR Service Operating Model HR Business Partners Business focus HR Operations Deployment focus (operational & transactional) HR Centers of Excellence Expertise focus BUSINESS How the HR Service Delivery Model functions as a Triangle Focus on HR Strategic priorities Request for HR specific operational & transactional support Implementation of business specific operational & transactional support linked to contractual & compliance specs Request for business specific operational & transactional support

8. Strategic Consultative Transactional Administrative Talent Enabled Technology Enabled Core HR Competencies HR Service Operating Model

9. 1. Growth of the company, multiplication of sites and development of autonomous businesses require more clarity from HR 2. More formalization of HR rules / practices and more certainty about their right application is required 3. Suppress / reduce risks in case of audits Current Situation Coherence & consistency More clarity, precision and certainties of the company policies and practices Certification Broadcasting and knowledge of the practices with regard to the adequate partners. Vision in 2 axes HR Compliance Model

12. Support the roll-out of our strategy Our strategic orientation must be clear at all levels of the organisation. Ensuring everybody understands the direction we are heading in will ensure that the many activities carried out every day in our organisation are all aligned in the same basic direction : Deliver services of value to our customers’ expectations.