2009 SEEBURGER Supplier Enablement
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Highlights and best practices recommendations from Aberdeen's Supplier Enablement Benchmark Studies
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2009 SEEBURGER Supplier Enablement
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Editor's Notes
- A few highlights and recommendations from Aberdeen’s Supplier Enablement Benchmark Studies Make it a collaborative process. For the best results, centralize supplier enablement within one function, such as procurement or finance. But make it a collaborative process among all key stakeholders, especially IT, to help evaluate and maintain the technology options. Top three reasons for improving trading partner enablement Reduce Operating Costs (73% of those surveyed) Improve visibility into spending (59% of those surveyed) Improve usage and value of supply chain automation investments (45% of those surveyed) Half of the companies surveyed said, “many suppliers lack the budget, infrastructure, or resources to support and sustain electronic enablement initiatives.” (Aberdeen Research, “The Supplier Enablement Benchmark Report”, March-2006)
- Make incremental improvements designed to realize the full benefits of centralized applications and communication channels.
- Vision Fulfillment Partner enablement efforts often stall due to perceptions of cost and complexity Typical challenges for the enterprise Understanding capabilities of your supplier base Managing multiple communications Coordination with supplier resources Typical challenges for suppliers Lack of technical, information, resources, and infrastructure Required to support multiple formats Coordination with customer resources
- Supplier vs. Customer Enablement Companies usually focus first on Customer enablement to ensure consistency in their fulfillment processes and drive top-line growth. Shifting the focus to Supplier enablement provides unique advantages. Opportunity to drive bottom line cost savings Define document standards: leverage is in your favor Create a standardized collaborative enablement environment Improve supplier relationships Repeatable processes that can be managed via technology to reduce cost
- On- Boarding ‘tactical’ Objectives to Increase Efficiencies Reduction in On boarding Effort 8- 10 days to on board partners -too long Reduction in On boarding Expertise EDI Expertise may include mappers – high expertise Increase in On boarding Enablement Numbers Number of partners on- boarded per month- too low
- Pareto Principle Applied to Supplier Activity 80% of your business is handled by mostly 20% of your biggest suppliers – mostly automated The rest 20% of your business mostly handled by the rest of your 80% suppliers (smaller suppliers mostly manual) no driver to automate them
- Pareto Principle Applied to Administrative Costs -The long-tail suppliers account for 80% of administrative costs
- SEEBURGER provides automation solutions for each level of your supplier base and the tools to efficiently manage the supplier enablement process. So we can actually divide the Suppliers into 3 different levels. 1 Level: The HUB types fully EDI capable 2 Level: Tier two and three suppliers which can provide business documents so that they can be enabled from a Hub & Spoke perspective. 3 Level: Small TP which are maybe will to use a WEB EDI solution but most likely want to continue sending paper and do not want to change the existing process.
- SEEBURGER provides solutions for all types of suppliers.
- Roll out Portal – Automated Processes Partner Recruitment (Marketing) Classification Notifications (Campaigns) Surveys Partner Self Testing and Certification Easy access to test data files, guidelines, schema, error reports Data Compliance Testing Communications Testing Management Community and Program Management Reports and Dashboards Partner Profile Management Site Management tools Partner Support Knowledge base on testing results Specialized Products and Services available to Partners
- Partner Recruitment Schedule - The SEEBURGER Roll Out Portal provides the tools to configure and manage individual campaigns.  Each campaign can be designed to meet the specific needs of the participants and the underlying communication protocol
- Partner Self Testing and Certification Easy access to test data files, guidelines, schema, error reports Data Compliance Testing (i.e. EDI message) Communications Testing (i.e. AS 2 )
- Roll Out Management SEEBURGER Roll-out management tools enable you to monitor and track the progress of your trading partners as they interact with the Self Service Portal Community and Program Management Reports and Dashboards Provide real-time visibility of the entire roll-out initiative Partner Profile Management Seamlessly incorporate updates and changes from trading partners into their communication profiles Site Management tools Enables the administrator to control the features and functions that are presented in the self-service user interface
- Partner Support The Self Service Portal allows you to customize the support for each campaign depending on the needs of the partner community. Define specifications, sample data, and testing documents for each unique campaign Centrally update information such as FAQs and Testing Instructions Create specialized error codes and provide corrective recommendations to guide trading partners in solving their own problems Analyze testing results and quickly identify and address the most frequently occurring issues