SGS 2012 Annual Report Business Overview

SGS is the world’s leading
inspection, verification,
testing and certification
company. SGS is recognised
as the global benchmark for
quality and integrity. With
more than 75 000 employees, SGS
operates a network of over 1 500
offices and laboratories around
the world. We are continually
pushing ourselves to deliver
innovative solutions.
Innovations from SGS
have transformed the way
businesses operate. From our
foundations creating trust
across the grain trading
routes of Europe, to developing
today’s cutting edge
technologies for the oil
and gas industry, We strive
to provide independent and
valued Services that go beyond
our customers’ expectations.
04SGS NVIROCROP
10 SGS minerals services
18 SGS APPLIED TECHNOLOGY & INNOVATION CENTer
28 SGS e-mobility
34SGS VITROLOGY
40 SGS intron
46 SGS environmental services

32
When conceptualising the topic for this annual report, I immediately
thought of the quote by the late Steve Jobs: “Innovation distinguishes
between a leader and a follower.” It is a sentiment that is echoed in
my vision for SGS, and you will find that very quote, if you look closely
enough, on page 27 of this report. SGS has been innovating and leading
since 1878, when we transformed trading across Europe by offering
the first-of-its-kind grain auditing service.
Today, we are continuing to innovate solutions and services to help
businesses work smarter. We do this by listening to what our customers
need, and responding with a solution that makes an immediate difference.
I make sure this happens every day by asking the brightest minds at
SGS to deliver services that go beyond our customers’ expectations.
I encourage their innovation by giving our big thinkers the space, time and
freedom to do what they do best – lead. They lead everyone around them
in pursuit of new paths and opportunities to seek out the most beneficial
solutions for our customers.
I harness the power of our unique global network, and our intimate local
knowledge, by recognising innovation in the 75 000 employees and
1 500 offices and laboratories that make up SGS. This annual report
shows how SGS innovates new solutions in facilities from Australia to
Scotland. You will discover the benefits of our SGS services in sectors
as diverse as precision farming, green building and cell-based assays.
In reading the interviews of a few of our innovators, one thing will
become clear: SGS has unique abilities as an independent third-party
service provider, abilities unequalled in size or scope. Which is why,
in 2012, SGS continued to be the world’s leading inspection, verification,
testing and certification company.
Christopher Kirk
Chief Executive Officer
There is
nothing
new about
innovation
at SGS
SGS Innovators
OUR VIsion
We aim to be the most
competitive and the
most productive service
organisation in the world.
Our core competencies
in inspection, verification,
testing and certification
are being continuously
improved to be best-in-class.
They are at the heart of
what we are. Our chosen
markets will be solely
determined by our ability
to be the most competitive
and to consistently deliver
unequalled service to our
customers all over the world.
OUR Values
We seek to be epitomised
by our passion, integrity,
entrepreneurship and our
innovative spirit, as we
continually strive to fulfil our
vision. These values guide
us in all that we do and are
the bedrock upon which our
organisation is built.
75000employees
1500offices and laboratories
1global network

SGS NVIROCROP
SMARTER FARMINGCobus Burger
Managing Director, SGS NviroCrop
Globally, agriculture faces the challenge of keeping pace with human
population growth and the threat of climate change. Cobus Burger,
Managing Director of SGS NviroCrop, knows nature holds the key to
sustainable crop production. He innovates to discover nature’s secrets.

76
SGS NVIROCROP
AN ATTRACTIVE PROPOSITION
“Farming is not ‘cool’ and that’s a
problem,” begins Cobus, looking out
over his crop test fields in South Africa.
“The average age worldwide of a
commercial farmer is 56 years. Young
people are not interested because
farming is no longer attractive. Here at
SGS NviroCrop, we are trying to change
that. We deliver services that provide
operating leverage and sustainability for
both large-scale operations and small-
scale community farms. By making
farming profitable, we make it attractive
again. That means more farmers, more
crop production and better food security:
it’s a win-win situation for everyone.”
WORKING WITH NATURE
As a part of SGS Seed and Crop
Services, the innovations from SGS
NviroCrop provide a platform for selling
smarter farming practices worldwide.
Their ability to make farming more
attractive and sustainable is based
on introducing new precision farming
techniques. Cobus has made this his
specialist subject for the last 21 years.
He knows how to accurately identify
the weakest link in crop yields and
quality, and he delivers this knowledge
through his services for SGS customers.
His innovations in precision farming
techniques are helping farmers learn how
to work with nature and not against it.
PRECISION FARMING – WHAT IS IT?
Why is precision farming so successful
for SGS customers? Cobus explains it
like this, “Precision farming works
because we fertilise just the right
amount, in just the right areas. Our
innovation is that we use satellite
technology, GPS and sampling
techniques to view everything happening
at ground level. What is exciting is
that this allows us to determine all the
variables in the soil. From this knowledge
we create chemical maps and soil maps
that illustrate our recommendations for
variable rate fertilising. We then know
where to apply less fertiliser or more
fertiliser, depending on high or low
potential areas respectively. By doing
this, we avoid the risk of polluting the
aquifer and create a more sustainable
farming environment. The business
advantages we supply are to lower input
costs and at the same time increase
the yield potential for our customers.
Put simply, we create better profit
margins. When you realise nature is full
of variables waiting to be discovered, and
you find a way to unlock and interpret
these, you can make any innovation in
agriculture successful. This is one of
the most underestimated principles in
farming. At SGS NviroCrop, we get it.
We approach agriculture and seed
and crop innovation as a holistic
business challenge.”
It is from
innovations
like this, and
many others
from SGS
Nvirocrop, that
SGS is being
noticed across
Southern
Africa as an
organisation
delivering
progress, trust
and a real
commitment to
a better future.
Smarter farming for Cobus
Burger is all about developing
a real understanding of how to
use things differently. He enjoys
finding the newest technologies
and developing ways of adapting
them so that they function better.
Knowledge for Cobus, you sense,
is about getting hands-on in the
very soil he wants to improve.
He embodies the vision of a better
tomorrow by working smarter
today. At SGS NviroCrop, all of
the 18 expert agronomists have
that same drive to create new
ways of working. Cobus and his
team have positioned SGS as
a leader in Southern Africa for
consulting in precision farming
techniques. Their holistic approach
is already providing tangible
and sustainable results that are
beginning to resonate across the
continent. Making a difference is
their priority, in months not years,
because they know that is what
keeps innovation in the spotlight.

98
SGS NVIROCROP
THE FUTURE OF
PRECISiON
AGRICULTURE
Watch out for these innovations over,
on or in a crop field near you soon:
Unmanned drones equipped with
cameras to deliver a bird’s eye view for
specialist ‘zone detection’ software
Perforated pipes installed in order to
tackle salt build up due to poor quality
irrigation, generating proper water
drainage systems that can increase
yields by up to 40%
Yield prediction models from
combining satellite imagery with yield
maps to let farmers accurately predict
yields during the second part of the
growing season
INNOVATION
VALUES
Cobus looks at the ‘value’ of
innovation in three ways:
The motivation it gives his
team to keep creating new
solutions: “You must have
passion – the will to make a
difference. I want my team
here at SGS NviroCrop to make
a difference and strive every
day to innovate and develop
new services for SGS. We keep
everybody here involved as the
results start to come in. Everyone
stays in the loop and remains
personally connected to projects.
I want people here to care about
what they do. Our business model
has to reflect this, as positive
results drive our organic growth.”
The value for SGS beyond
mere revenue generation:
“Revenue, profit – these cannot
always be the main factor.
Some of our projects may not
bring huge financial benefits but
they add value to our customers’
businesses. They help develop a
desire to continue working with
SGS. We then become the
default ‘go to’ organisation for
trusted innovation.”
Attracting the next
generation of innovation
talent: “It is very important for
me to bring new talent to SGS.
Young people with a fresh outlook
that bring ideas we have not even
considered. Young innovators
are still experimenting, creating
the difference we value so
highly here. By joining SGS, they
suddenly get the opportunity to
be supported in their thinking. We
offer a globally respected network
within the industry. At SGS, new
innovators can have an impact
that has worldwide reach.”
Crop test fields in Potchefstroom, South Africa
228% increase to operating leverage over
two years for McCain’s chip potatoes
247% increase to operating leverage over one
year for a major citrus orchard
1% increase in farming efficiencies has
the potential to save over $1 billion
LOCAL BENEFITS
Holistic thinking means Cobus and his
team of expert agronomists go beyond
unlocking the variables of soil. They also
develop new business partnerships
throughout Southern Africa that promote
SGS at a local level. For instance, small-
scale farmers in South Africa have to
rely on what is available to them for
seed and fertiliser. Cobus sees this
as an opportunity for SGS to offer an
innovative new service. “We connect
the small-scale farming communities
in South Africa directly to the major
international fertiliser companies. In
negotiation with the fertiliser companies,
we obtain free fertiliser samples for the
communities we partner with, and in
return they allow us to investigate the
actual performance of the fertiliser in
their particular region. As each region
is unique, in terms of soil property, we
can then help the fertiliser companies
create a compound specifically tailored
for each community. In parallel, we run
education programmes with the farmers
to explain why the testing process is
going to ultimately benefit them in the
long-term. On completion of the study,
when they get the chance to purchase
their unique fertiliser compound, they
get a quality product specific to their
region. This helps them to farm and grow
crops in a more efficient, productive and
sustainable way. Other farmers around
their community see this and want to
know how it happened? It is a very
positive way for SGS to interact with
the local farmers and communities.”

SGS minerals services
PRODUCTIVITY
ENHANCEMENTS?
JUST ADD ROBOTS
KEN LITJENS
Vice President,
SGS Minerals Services SEAP

1312
A ROBOT’S BEST FRIEND is Ken Litjens,
Vice President of SGS Minerals
Services in South East Asia Pacific
(SEAP). His innovative use of
existing robotic technologies has
created new opportunities and a
new workforce for SGS. Not to
replace the present workforce,
but to make their lives better, safer
and more productive.
Ken is kept busy in SEAP. Maybe it
was this continued demand on his
time that spurred him to seek out
and improve on automated robotic
systems for SGS Geochem. His
innovation was borne out of
necessity: there were simply too
few workers available for the jobs
Ken needed filled.
In Perth, the highly competitive
hub of mining in Australia, Ken
no longer has to worry as much
about recruitment. Thanks to his
automated robotic systems his
existing workforce now benefits
from better working conditions
and increased job satisfaction.
He has managed to orchestrate a
team that provides SGS customers
in SEAP with exactly what he
was aiming for – productivity and
quality improvements.
THE MINING
INDUSTRY
IN PERTH
IS TRULY
UNIQUE

1514
KEN’S ROBOTS
Ken’s push for innovation in productivity
with SGS Geochem has been
affectionately dubbed: ‘Ken’s robots’.
He elaborates, “We did not invent the
automation behind SGS Geochem, or the
robots, but what we did was take the
technology that was available at the time
to the next level. Automated systems
only work as intelligently as their design
allows, and luckily for SGS there are
some very talented scientists in my
team. We tailored our automated systems
specifically to solve the needs of our
customers. The mining industry in Perth
is truly unique in the way it has embraced
the use of robotic automation.”
Automation has major benefits, as Ken
reveals, “It means we can eliminate
a lot of the manual handling jobs our
people have to do on a daily basis. When
someone literally has to crush rocks for a
living, or weigh a thousand samples in a
shift, their safety and their motivation are
both at risk. So, just the improvement
in working conditions for people here
at SGS is a great plus. Work becomes
more interesting for them because they
are free to invest time elsewhere.” The
benefit in other ways is not lost on Ken
either, “The best thing is, with a robot
the work always gets done as fast as you
need it, with no sick days or operational
health and safety issues.”
The benefit of Ken’s robots, beyond
productivity, is the reduction in the
chance of error on the job. “If you think
about human error, it is random,” explains
Ken, “and so because of this it is difficult
to eradicate. With a robot any error is
systematic, so it is easier to notice errors
and easier to fix them. The way we have
specifically developed our technologies
allows us to be at the forefront of what is
possible and to continuously improve our
service. That is what makes our service
innovative and in demand by more and
more mining companies in SEAP.”
FROM PIT TO PORT
“A mantra of our minerals business
for the past ten years has been: ‘From
Pit to Port’,” continues Ken. “What
that means is we provide a service
to our customers from the mine all
the way through to delivering goods
to their final destination. Not many
other companies can do that. SGS
has the global reach and services to
achieve this. For instance, we have
grassroots exploration tools that help
our customers find new resources and
identify prospective areas. We can get
involved at the very earliest stages
of exploration and then move on to
define resources for drilling, design
flow sheets and explain the best way
to extract the metal from the ore. Our
metallurgy division provides onsite
expertise, while our laboratories provide
data to optimise the mining process.
We have the ability to get that extra
1% or 2% of productivity. If you do the
math on plant processing that may be
20 or 30 million tonnes a year, it adds
up to quite a profit.” Ken’s involvement
does not stop there. “We are also
involved with the process of selling the
commodity, confirming that it makes
it onto the trucks, and ensuring what
is supposed to be there is in the right
quantity and quality at loading and
unloading. Finally, we ensure the safe
delivery of the product to the end of
the supply chain.”
BENEFITS ACROSS SGS
While Ken is primarily concerned
with operations in SGS Minerals, he
understands the wider benefits that
SGS services offer. His close integration
with other SGS colleagues helps him
with this. “Mining has a few challenges
to overcome such as its environmental
impact or reducing work place incidents.
I try to educate businesses on the
sheer breadth of services from SGS.
Many of our customers we work with
are amazed when they realise we can
minimise their environmental footprint,
and prove it; or realise they can come to
us for comprehensive health and safety
programmes, or a range of systems
and certification trainings. SGS’ global
size, and the level of service offerings,
gives the businesses I talk to one
major benefit – they can use SGS for
everything and only have one creditor
on their books.”
Smarter thinking
As SGS customers have become more
in need of new ways to optimise their
businesses, so Ken has ensured his
team has risen to the challenge. “The
businesses we partner with are smart,”
admits Ken, “so we have got to be just
as smart. When a business asks for a
breakdown on how the latest spectral
analysis techniques can improve their
operations, I want everyone on my
team to be in a position to have that
conversation with them. My team
shares knowledge so that any one of us
can talk about QEMSCAN™ or MMI™
technology or any of the other cutting
edge solutions we offer at SGS. That
makes people trust SGS. We are seen
across the mining industry as experts
in our field and that is important in a
sector as competitive as minerals.” Ken
proactively encourages different divisions
across SEAP to talk to each other and
keep up-to-date on new advances in the
industry. “If we say we are leaders, we
need to lead. We need to know what the
‘next’ big thing is, or what has changed,
and how that impacts our customers.”
LOCAL KNOWLEDGE
Ken has travelled to places in the
world he would never have dreamt of
visiting if it were not for his work with
SGS. “The geographical spread of the
minerals business and our involvement
as leaders in this sector means we have
in excess of 200 laboratory sites around
the globe. There are 100 laboratory sites
for SGS Geochem alone, of which 40
are commercial laboratories. Some of
the places we go to are remote. I have
travelled to many of the places where
our laboratories are now located around
the world. It is often during the business
development phase, long before the
SGS infrastructure is in place, and so
you may end up miles from a city, town
or village. This gives you a chance to
really understand and connect on a local
level. I meet the local workers and
get stuck into working with the soil
and dirt, and it makes a real difference.
When you position yourself, as SGS
does, as a ‘local’ global company it is
important to visit and know what it
means to work in these places.”
FLY ME TO THE MOON
One place Ken has not visited yet, but
that is definitely on his wish list, is
as remote as it gets. “If there is the
opportunity to set up mining operations
on the moon, I know SGS will be
involved,” states Ken. “Hopefully, it will
happen sooner rather than later so I can
be a part of that history.” With Ken’s
enthusiasm, and down-to-earth outlook,
it certainly wouldn’t be a surprise to
see him get there. For now, he has his
robots to take him to other worlds –
of productivity.
IN THE MINERALS
BUSINESS, AND
ESPECIALLY IN
LABORATORY
TESTING, WE
HAVE SCIENTISTS
WITH INQUIRING
MINDS THAT
STRIVE TO
DISCOVER NEW
KNOWLEDGE.
IF WE SAY WE
ARE LEADERS,
WE NEED TO LEAD.
WE NEED TO
KNOW WHAT THE
‘NEXT’ BIG THING
IS, OR WHAT
HAS CHANGED,
AND HOW THAT
IMPACTS our
CUSTOMERS.
At SGS, we are
challenged to
innovate and
follow our
ideas through
to completion.

1716
SGS MMI™
SGS MMI™ is an advanced geochemical
surface exploration technique that is
proven to find mineral deposits in new or
previously explored locations. SGS is the
sole provider of MMI™ technology, with
15 years of experience in continuously
researching and developing MMI™ and
innovating new capabilities. As market
leaders in ion extraction technology
and geochemical exploration, mining
companies worldwide partner with SGS
and use MMI™ to pinpoint gold, base
metals, nickel, uranium, rare earths
and rare metals, kimberlite intrusives,
and other buried elements. MMI™
uses state-of-the-art analytical analysis
and sophisticated chemical processes
to help target exploration drilling by
providing information on the depth at
which alteration and mineralisation is
occurring. With exceptional low limits of
detection (in the parts per billion range),
made possible by the latest generation
ICP-MS Dynamic Reaction Cell™ (DRC
II™) technology, MMI™ significantly
decreases exploration time and costs.
QEMSCAN™ FROM SGS
Quantitative Evaluation of Materials
by Scanning Electron Microscopy, or
QEMSCAN™ for short, is the most
powerful process mineralogical tool
currently employed in the minerals
industry. It is configured to measure
mineralogical variability based on
chemistry at the micrometer-scale.
SGS experts in applied and process
mineralogy use QEMSCAN™ to aid
strategic decision-making in acquisition,
exploration, feasibility, and plant
operations. QEMSCAN™ consists of
cutting edge components that utilise
back-scattered electron (BSE) signal
intensity and Energy Dispersive X-ray
Signal (EDS). These combine to create
a unique, flexible minerals identification
and measurement technology, which
provides: bulk modal analysis; particle
maps; locked and liberated textural
analysis; size-by-size and mineral-by-
mineral chemical assay; and trace
mineral hunt and search capabilities.
As the industry leader in integrating
High Definition Mineralogy services,
such as QEMSCAN™, SGS is continuing
to deliver innovative technologies and
solutions that create advantage.
SGS MINERALS
SERVICES IN
AUSTRALIA
SGS METALLURGY is recognised globally
as the world’s leading developer
of laboratory and pilot plant testing
programmes for improving metallurgy
operations. Proven experience in creating
bankable, sustainable flow sheets and
practical technical solutions allows SGS
Metallurgy to continue innovating new
approaches for the processing industry
in geometallurgy, process modelling,
production forecasting, and advanced
control systems.
SGS GEOCHEM provides innovative
and unique services in exploration
and process control sampling. With a
network of NATA accredited laboratories,
process automation and robotic
sample preparation, SGS Geochem is
responsible for the exclusive MMI™
technology and a comprehensive range
of mine site laboratory services.
SGS COAL AND TECH SERVICES has
NATA accredited coal laboratories
servicing all major coal ports in
Australia. SGS Coal and Tech Services
provides quality control at mine sites,
borecore and power plant evaluation,
and mechanical sampling design and
commissioning across a range of bulk
particulate materials.
SGS ADVANCED SYSTEMS is the hub
of SGS Minerals’ advanced process
control and online diagnostic solutions.
SGS Advanced Systems offer a wide
range of expert systems for unit
operations, including: crushing; grinding;
beneficiation; flotation; dewatering;
induration; and drying – ensuring
metallurgical operations are stabilised
and optimised to maintain improved
throughput and recoveries, 24/7.
SGS MINERALS TRADE delivers
inspection and supervision services to
the mining industry. For anyone who
needs to sell, buy or transport material
anywhere in the world, SGS Minerals
Trade is a trusted partner for independent
verification and certification of product
quality and quantity.

SGS APPLIED TECHNOLOGY
& INNOVATION CENTER
I INVENT TO
CHANGE THE
WAY INDUSTRIES
WORK IN
THE FUTURE
WAYNE KRIEL
Director, Applied Technology
& Innovation Center (ATIC)

2120
SGS APPLIED TECHNOLOGY & INNOVATION CENTER
After more than four decades in
the oil and gas industry, Wayne
Kriel, Director of the Applied
Technology & Innovation Center
(ATIC), is once again bringing new
impetus to technological advances
in the upstream sector. As a
result, SGS Upstream Services
is changing the perception of
the global oil and gas industry
by introducing innovative
technologies for onsite real time
sampling and testing. SGS is
now a visible industry player and
leading innovator in technologies
and services that are forcing the
oil and gas industry to not only
rethink what is possible in testing,
inspection and certification but
to reassess SGS’ role in all their
upstream operations. This truly
differentiates SGS as a provider
of innovative technology driven
services. An achievement that
mirrors Wayne’s motto: “Don’t aim
to be competitive in an industry,
aim to innovate to change the way
that industry works, forever.”
CHALLENGING IDEAS
The ATIC team’s inventive genius
and astute business minds help the
development of new technologies. Their
creativity in developing novel solutions
for the upstream sector means SGS
customers can overcome their most
challenging sampling and measurement
problems. Wayne explains how the
ATIC started, “The idea for the ATIC
originated from a conversation with
Alim Saidov, EVP of SGS Oil, Gas &
Chemicals and Environmental Services.
The conversation centred on how to
create new opportunities for SGS in the
upstream sector. We knew there was
a gap in the market for truly innovative
services. What the ATIC offered us was
the chance to develop our innovations
into solutions for our customers.”
The ATIC originally consisted of a small
elite group that included some of the
leading innovators in the industry.
Collectively, they knew that while the
oil and gas industry prides itself on new
exploration it is surprisingly slow in
developing new ideas and technologies.
Wayne continues, “Right from the
start that gave us an advantage – we
were interested in bringing these new
solutions to life. I had already had
success in turning ideas into new and
profitable business services, so based
on these past innovations, SGS gave
its full support as we began working
to turn SGS into a leading innovator
in the upstream sector. For SGS, the
ATIC really did represent a truly unique
new way of thinking, both in terms of
business and innovation.”
ONSITE INNOVATIONS
Early on, it was decided that the ATIC
should focus its efforts on services
that offer onsite real time sampling
and testing solutions. Wayne explains
why, “Our customers were asking us
to develop a faster alternative to fixed
laboratory PVT analysis. In most cases,
the transportation of samples to land-
based PVT laboratories would take at
least three weeks, which was too long
for many of our customers. We looked
at more immediate ways to generate
results for them. Our idea was to take all
the capabilities of a land-based laboratory
and create a portable laboratory that
could be easily installed at a production
field or platform. The attraction of this
solution was that it removed the need
for our customers to transport samples
altogether. In placing the laboratory on
site, the issues sometimes associated
with shipping, contamination or
timeframes were eradicated. So,
the first real innovation from the ATIC
was to provide a solution called the
FluidPro PAL™.”
Creating an onsite laboratory that
delivered results equal to, or in some
cases better than, fixed laboratories
is an innovation many in the industry
thought impossible. But the challenge
of the impossible is something that
drives Wayne and his team to prove
otherwise. “We knew we could deliver
the FluidPro PAL™ but what we didn’t
realise was how in demand the service
would eventually become. We have now
built a fleet of complete FluidPro PAL™
laboratories, and have them stationed
in Angola, Kazakhstan, Brazil, Mexico,
Asia, and many locations in the Middle
East. Our customers find the laboratories
invaluable to their operations and wonder
how they managed without them for
so long. When a PAL,” as Wayne refers
to them, “goes out, most of the time it
does not come back until after the full
development project is completed. For
example, we sent one on a three-month
trial and it has now been in service for
three years.” It sounds an obvious and
simple idea – transfer the capabilities of a
fixed laboratory into a portable one, take
it to some of the remotest places on
earth and power it up – but it took Wayne
and the ATIC to finally realise what many
people in the oil and gas industry said
could not be done.
JUST THE BEGINNING
For Wayne, the FluidPro PAL™ is just
the start of what the ATIC is capable
of innovating. He has completed many
more projects and developed unique
sampling and measurement tools,
including: MiniPVT™; AutoGOR™; Rapid
Deployment Kit™; GC/GOR™; GasPro™;
and IonPro™. Each project has made
a significant impact, in a very short
time frame, across the entire upstream
sector. The ATIC’s ability to redefine SGS
as an innovator is being proven with the
release of each new technology and
service. The ATIC presents the perfect
blueprint for innovation at SGS: a shared
vision and collective passion to create
solutions that others believe impossible.
As a result, SGS has gone from being
relatively unknown in the applied
technology world of upstream, to being
the company that everyone wants to
work with. By listening to the needs of
SGS customers worldwide, the ATIC is
now creating global business solutions
of the future.
IN THE OIL AND GAS INDUSTRY,
NEW EXPLORATION IS PUSHING
BOUNDARIES. THE CHALLENGE
IS TO ACHIEVE ACCURATE
ANALYSIS IN THE MOST
REMOTE PLACES AROUND THE
WORLD. COMPANIES NEED TO
KNOW EXACTLY WHAT THEY
HAVE FOUND, PREFERABLY
AS SOON AS THEY FIND IT.
WAYNE KRIEL, DIRECTOR OF THE
SGS APPLIED TECHNOLOGY &
INNOVATION CENTER, MAKES
THIS POSSIBLE IN EVERY
CORNER OF THE GLOBE.
HIS NEW TECHNOLOGIES FOR
SGS UPSTREAM ARE SETTING
NEW BENCHMARKS FOR
THE INDUSTRY, BOOSTING
THE GLOBAL DEMAND FOR
INNOVATIVE SGS SERVICES.
<18inches of bench space required for the
MiniGOR™ Flash Separator
5% precision from consecutive
sampling results with SGS
Methanol-in-Crude Systems

2322
The ATIC offers SGS customers a unique ‘idea-to-service’ facility. It houses state-of-the-art laboratories
and immediate access to skilled prototype fabrication in one location. This allows any of the ATIC team to
sketch out an idea of what they need and simply walk it along the corridor to the fabrication office.
IDEAThe ATIC has inhouse fabrication capabilities so is able to immediately create working prototypes. This
allows the team to develop and test new technologies until they are ready to be deployed, giving the ATIC
a leading advantage when it comes to getting innovations into the hands of SGS customers.
PROTOTYPEOne example of this ‘idea-to-service’ is the SGS MiniGOR™. An SGS customer mentioned to the ATIC
team that they had problems transporting samples. The process always compromised their samples
before they got to the laboratory for analysis. The ATIC team suggested eliminating the transportation
process by analysing the samples directly on the platform. This avenue had already been considered, but
was not believed to be possible. For the ATIC team, it was another chance to invent the ‘impossible’. In
just three months, they had researched, tested and delivered a working prototype that provided accurate
onsite sampling.
PRODUCTIONThe innovation of the SGS MiniGOR™ proved so successful that it was soon being requested worldwide.
This ability to perform inhouse innovation ensures R&D stays within the walls of the ATIC, and new tech-
nologies and their advantages remain solely in the hands of SGS, and SGS customers.
Lee williams
Competency Team Leader, Applied
Technology & Innovation Center (ATIC)
Lee Williams is one of the original
team members of the ATIC. He
is responsible for developing
new services in flow assurance,
production chemistry, enhanced oil
recovery, geochemistry, and other
areas. He knows what makes the
ATIC different.
CREATING INNOVATION SYNERGY
“These days there is a lot of technology
that you can buy straight off the
shelf,” explains Lee. “With advances
in electronics and detection and
measurement systems, our industry
has been revolutionised but only a few
are really bringing these advantages
together. Here at the ATIC, we do
exactly that, we look at how to make
what was a single function apparatus
perform multiple functions. Our
innovations also come from exploring
ways to automate functions to make
them accessible to non-experts. We
challenge ourselves to make new
systems portable, and user friendly,
so they can be employed anywhere in
the world. We try to bundle as much
advantage into a single unit as possible
in order to reduce equipment, the
number of individual operations needed
per task and the risk of error in results.
That is the benefit to our customers
from our thinking and expertise here
at the ATIC – we combine portability
and multifunctionality in a single unit.”
Lee knows that the freedom the
ATIC team has been given by SGS to
innovate is what makes the difference.
“SGS encourages and supports
ideas that bring new business to the
SGS Group. There is no complicated
chain of approval, SGS very quickly
approves our proposals. It does this
because we only target those ideas
that will be commercially viable. We
have unique insight into what will be
a globally sought-after product. Our
customers want what comes out of
the ATIC because our people look at
more creative ways to make solutions
happen. For example, the AutoGOR™
and the CycloneSeparator™ are the
kind of innovations developed at the
ATIC that go beyond a mere solution.
Innovations like these give our
customers a next level advantage in
day-to-day operations.” Lee is convinced
that the ATIC creates an innovation
synergy that is seldom found anywhere
else in the industry. His success in
delivering technologies that go beyond
expectations is proof of the creative
mindset fostered at the ATIC.
WE TRY TO
BUNDLE
AS MUCH
ADVANTAGE
INTO A
SINGLE
UNIT AS
POSSIBLE.

2524
19
S
39.098
SOLUTION
22
V
47.867
VERIFICATION
15
O
30.974
OPTIMISATION
5
E
10.811
EVALUATION
12
L
24.305
LIQUEFACTION
4
DDEDICATION
9.0122
SGS GASPRO™
SGS GasPro™ is a fully portable
automated sampling solution for product
quality validation in the commercial fuel
and gas industry. It analyses natural gas,
LNG, LPG or chemical gas, and supplies
immediate results calibrated to the
specific needs of an operation. The ATIC
team developed it as a fully portable
process gas chromatograph, sized to
meet check-in luggage regulations, with
a simple to use touch screen menu that
offers a truly go-anywhere solution.
SGS RAPID DEPLOYMENT KIT™
SGS Rapid Deployment Kit™ delivers
live sample composition (water, gas
and oil), trace contaminant, base oil
contamination, and physical properties
measurement. Developed by the ATIC,
and incorporating industry-standard
methods and SGS patented technologies,
it provides a wide range of testing
options. SGS Rapid Deployment Kit™
samples everything from formation
brine samples to pipeline gas samples
at well sites.
SGS IONPRO™
SGS IonPro™ is a comprehensive water
chemistry analysis and data interpretation
service. It simplifies complex data so that
reservoir engineers in facilities, process
design and production operations can
act quickly to reduce risk and maximise
efficiencies in operations. SGS IonPro™
utilises proprietary ion chromatography
(IC) and wet chemistry field procedures to
give the full picture of what is happening
in oilfield water chemistry.
SGS AutoGOR™
SGS AutoGOR™ provides analysis of
reservoir fluids via a small, portable and
environmentally controlled enclosure
that can be installed in almost any
geographic location – onshore or
offshore. It combines high precision
pumps, sensors and meters, with an
automated operating system for reliable
and trusted results. Simple and easy to
use, SGS AutoGOR™ requires minimal
training to operate while maximising the
opportunities to receive results where
and when needed.

2726
WE ARE
INVENTORS,
INNOVATORS
AND free
thinkers.
WE LOVE TO
BE IN THE
LABORATORY
DEVELOPING
NEW IDEAS
EVERY DAY.
GRAHAM MULLINGS
Research Chemist, Applied Technology
& Innovation Center (ATIC)
Innovation at the ATIC extends to
the way new hires are onboarded.
Graham Mullings, recruited two
years ago as a recent chemistry
graduate, is one such example.
A BRIGHT FUTURE
Graham had to find his feet quickly as
an applied research chemist at the ATIC.
“Coming to the ATIC from college was
like night and day,” reveals Graham.
“In college, we were told what was
needed pretty much everyday. Here
at the ATIC, you are briefed, given
a budget and from there on it is up
to you to come up with the solution.
That is an amazing opportunity for a
college graduate. It is daunting to be
placed in that situation straight from
college but at the same time it is an
incredible challenge.” Graham is typical
of the new hires that Wayne brings
into the ATIC and the challenges they
face from day one to begin their own
path to innovation. “Working at the
ATIC is a chance to learn from some
of the best in the business,” continues
Graham, “they represent an elite group
in upstream. I can tap into knowledge
from laboratory testing to field work,
petroleum engineering to chemistry
and get over 25 years experience in
each area. I’ve been sent all over the
world working with the FluidPro PAL™.
I’ve witnessed first-hand how big SGS
is globally. Right now, I’m working on
automating our GC/GOR™ so that it can
be operated anywhere, by anyone, and
when completed it will really change the
game in the upstream sector. If you had
told me I would be doing this two years
ago, I probably would not have believed
you.” Wayne knows that bringing new
hires like Graham into the ATIC, and
getting them up-to-speed from day one,
is exactly how SGS can keep pushing
the boundaries of what is possible in
upstream technological innovation.
IF YOU HAD TOLD
ME I WOULD
BE DOING THIS
TWO YEARS
AGO, I PROBABLY
WOULD NOT HAVE
BELIEVED YOU.

SGS e-mobility
RECHARGING A
NEW GENERATION
MATTHIAS POPP
Vice President, SGS Consumer Testing
Services, Automotive
The history of E-Mobility is not new. People have experimented,
developed and mass-produced electric vehicles for nearly 120 years.
The question is: what innovation is still missing for success?
Matthias Popp, Vice President for SGS Consumer Testing Services,
Automotive, believes he has the answer – integration.

3130
SGS E-Mobility
FoCUS ON THE FUTURE
“We are responsible for creating new
test technologies for OEMs, particularly
in the field of electro-mobility, or
E-Mobility,” is how Matthias explains
his team’s role in SGS. “Since 2008, we
have seen that due to various factors,
such as the financial crisis and an
increase in oil prices, the automotive
industry has suffered difficulties in
selling large volumes of conventional
combustion vehicles. With declining
profits and increasing green policies from
governments globally, the automotive
sector has renewed its interest in electric
vehicles. A similar thing happened during
the 1970s when oil prices threatened
productivity and profits. In fact, even
now, if you look at Asia, Europe and
the USA the push for innovations in
electric vehicles and hybrids has mirrored
a gradual paradigm shift away from
fossil fuels to renewables. Perhaps for
SGS in 2012, this is a timely change
in perception – the last time sales in
electric cars peaked was exactly one
hundred years ago, in 1912.”
CREATING AN ELECTRIC LANDSCAPE
While electric vehicles may not be
anything new, for E-Mobility to become
a serious global player in the automotive
market many areas still need revisiting. If
only to make sure that, this time around,
E-Mobility is accepted at the consumer
level. Matthias and his team provide
leading OEMs with dedicated services
that generate consumer confidence and
trust. “We have specific teams here
in Munich that specialise in different
areas of E-Mobility. Our homologation
group is working with OEMs to speed
up the development and type approval
process for products. This allows OEMs
to get cars to market quicker and more
efficiently, helping to keep prices down,
which is important for the consumer.”
Matthias continues, “We have a team
who carry out state-of-the-art battery
testing. SGS has invested heavily in this
area and the result is a purpose-built
€10 million battery test house. This gives
us a real edge over our competitors as
we can offer OEMs the opportunity to
research, develop and test the safety of
future innovations in battery technology.
Our functional safety group is ensuring
computer controlled systems, which are
quickly becoming the heart of electric
cars, can deliver safety even in the event
of software or hardware failure.” This is
easier said than done, especially when
some electric cars now rely on up to
four independent, but interconnected,
motors and battery systems for their
drive system.
Matthias and his team also consider how
the electric landscape needs to change
in order to keep vehicles at full power.
“We have a team solely dedicated
to innovating testing techniques that
safeguard the infrastructure for making
electric vehicles viable. For instance,
we develop and certify the test charge
stations which are now popping up
everywhere from people’s homes to
fast food drive-ins. Our team helps
OEMs meet the safety compliance
requirements for these charge stations.
Requirements that are continually-
evolving in order to cover new
challenges against misuse, deterioration
due to environmental elements, and
acts of vandalism.”
It seems the collective knowledge and
experience at the E-Mobility Innovation
Centre in Munich really does offer
OEMs a one-stop solution for SGS
services. Matthias is hoping his integral
safety approach can once again make
the difference in helping this emerging
sector of the automotive industry to
recharge interest in innovation.
We have a different focus
on technology. We challenge
conventional thinking, in
order to create unique
engineering solutions.
Karim Kortländer
Manager, Alternative Drive Systems
We ask our customers novel
questions. Ones they haven’t
thought of yet. That allows
us to bring innovation to our
customers’ technologies.
Jan HubeR
Manager, Customer Service,
EMC & Safety
Electric cars have silently graced the
roads of Europe and the USA since
the 1890s – only a decade or so after
SGS was established in 1878. They
proved so popular even Clara Ford,
wife of Henry, owned a 1914 Detroit
Electric: before her husband changed
the automotive landscape forever with
his now legendary ‘Model T’. Matthias
Popp and his team at the SGS E-Mobility
Innovation Centre in Munich are hoping
to change that landscape once again.
Matthias is combining the knowledge
of a number of individual SGS divisions
– automotive, chemical, energy, and
industrial manufacturing industries – to
create a single ‘integral safety approach’
for E-Mobility. His aim is to bring all of
SGS’ expertise together in one place and
offer a one-stop solution for functional
safety, homologation, battery testing,
and safety testing of electric vehicle
innovations. In 2012, nearly 100 years
since the Detroit Electric rolled down the
road, Matthias believes the time to go
back to an electric future is now.

3332
SGS E-Mobility
10million euros invested by SGS
1000volt 600 amp traction battery
testing capabilities
50times gravitational acceleration
shock testing
2000m2
of floor space housing the
most up-to-date battery testing equipment
500kilos the weight of a single high-
performance (up to) 1000 volt battery
-40to 160 degrees Celsius climatic chamber
‘extreme temperature’ test environment
12test benches for simulation of battery
drivecycle and lifecycle scenarios
300kilo newton force shaker for vibration
and shock testing
5special rooms for overload, crush,
drop, and penetration safety testing
of traction batteries
CO2
limits are forcing a rethink by OEMs
and their R&D departments, prompting
hybridisation and electrification of whole
fleets of new vehicles
Charging WHILE
driving
is a radical new way of approaching
E-Mobility which is innovating new
ways of keeping electric vehicles on
the road without the need for stopping
to recharge
Autonomous
driving
may become reality, where you no longer
‘drive’ but instead ‘travel in’ your vehicle
as it takes you safely to your destination
Energy storage
systems
in new batteries to allow people to
‘connect to grid’ at home and supply
electricity stored in their vehicles back to
the grid for peak shaving grid demand
Radical new
batteries
produced specifically for decentralised
energy storage and based on e-mobility
technologies offer more households the
chance to live ‘off the grid’ via solar or
wind charging
DRIVING
NEW LEGAL
FRAMEWORKS
OF THE FUTURE
Karim Kortländer
Manager, Alternative Drive Systems
Karim Kortländer is an expert in non-
conventional drive technologies for
vehicles that run on hybrid, pure electric,
hydrogen liquefied gas, and the many
other drive technologies hidden away
in R&D laboratories around the world.
Karim consults on how to bring these
new drive innovations to market.
“We are kind of technical lawyers,”
he begins, “We help manufacturers
understand and navigate the regulatory
environment so that they can develop
products that get to market faster. We
have two roles, advising our customers
and sitting on technical working groups
for standardisation and regulation.”
The latter role enables Karim and the
E-Mobility team to stay ahead of the
competition by being involved directly
with the process of drafting new
regulations. “We aim to develop testable
and non-design restrictive frameworks
for these new regulations, which we
hope will guarantee the safety of
passengers and the environment. The
goal is to ensure all future drive systems
for vehicles maintain, or even improve
on, today’s accepted safety levels.
However, we also have to ensure that
when new technologies are safe, we can
prove this, even when faced with the
restrictions of out-dated regulations,”
explains Karim. “The problem with
today’s regulatory framework is that
it slows down innovation. We have
amazing new technologies but the legal
framework to certify them is partially
obsolete. It was set up at a time when
the kind of technologies we are now
innovating were not even considered in
people’s wildest dreams. For instance,
think of what computing was decades
ago and what it is now. Mobile phone
technology is another example of
massive technological leaps in a short
time frame. That leap in technology is
just waiting to happen in the automotive
world. For instance, imagine a car in
the future: you simply get in, say a
destination and relax for the rest of the
journey. Through the integrated use of
GPS networks, predicted traffic flows,
intelligent drive dynamics, and active
safety systems – the car makes the
journey for you.”
The technologies for making this kind of
vehicle already exist. One thing stopping
the car of the future being manufactured
is the regulatory framework for
determining ‘responsibility’ in the
event of an accident. “That is our job,”
recognises Karim, or as he puts it,
“We negotiate the best path for our
customers with regards to the current
regulations. My skill is in dissecting
the content of a particular regulation’s
‘protection mechanism’ and transferring
this to future technologies. I guess you
could say we align new technologies
and future regulations. This benefits
our partners in vehicle manufacturing,
R&D development, and the many
research institutes and universities SGS
collaborates with worldwide.”
E-Mobility team in Munich: Jan Huber, Martin Schmidt, Matthias Popp, Jürgen Böck, and Karim Kortländer
SGS IS WORKING
WITH STAKEHOLDERS
TO FORMULATE THE
NEW REGULATORY
FRAMEWORK
FOR ALTERNATIVE
DRIVE TRAINS.

SGS VITROLOGY
INNOVATION
ISINFECTIOUS
Archie Lovatt
Scientific Director, SGS Vitrology
Ever since his childhood, Archie Lovatt, Scientific Director at
SGS Vitrology, has dreamed of searching for cures to diseases and
ways to make the human condition better. Now his cutting edge
thinking protects us. He ensures new vaccines and medicines are
safe from viral contamination.

3736
For SGS Life Science Services,
Archie develops novel multi-
million pound R&D test methods.
His pioneering work helps
biopharmaceutical companies
distribute safe, uncontaminated
human biological medicines
to millions of people around
the globe every day. Archie
and his team provide SGS
customers with a unique mix of
world-class customer service,
unparalleled scientific ability and
decades of innovation within the
biopharmaceutical testing market.
You don’t have to spend long in his
presence to believe him when he
says, “Ever since my early years
in school, this is what I’ve always
wanted to do – help treat mankind
of the future. That is why I became
an innovator. Innovation will cure
diseases that we currently have no
treatments for.”
PREFERRED PARTNER
“What inspires me to innovate is being
able to dream up new methods”, explains
Archie from the SGS Vitrology laboratory
in Glasgow, Scotland. “I joined the
biotech industry in the mid 90s and have
played a key role in developing services
that represent the gold standard of
quantitative real time polymerase chain
reaction (qPCR) assays.” Together with
his team, Archie has been responsible
for the innovation of hundreds of assays,
many of which are redefining the
biopharmaceutical testing market.
Archie realises his cutting edge
innovations are only one-half of any
solution. Today, businesses in the
biopharmaceutical industry demand
a comprehensive range of services
when choosing to partner with a
laboratory. Archie ensures SGS is their
preferred choice by bringing his tireless
work ethic to continually improve
technical regulatory services, business
development services and the molecular
biology assay R&D pipeline.
CREATING SYNERGIES
“The reach of SGS around the world
means we can contribute to the
validation and creation of novel
medicines that will become the next
generation of biopharmaceutical
products,” explains Archie. “More and
more top selling human medicines are
becoming biological in nature. With
the introduction of powerful new
technologies, such as deep sequencing
for the detection of unknown viruses,
what we are working on today at SGS
can become the new standard. Our
innovations,” states Archie, “may replace
conventional methods of creating
medicines in the near future.”
SGS Vitrology
Archie amazes me every
time customers require new
projects and products. He’s
able to see opportunities
in new technologies and
find solutions that make
immediate impact.
Margaret Temple
CEO, SGS Vitrology
Archie encourages honest
and open communication
at SGS Vitrology. I value
his thinking and input on
my ideas. It is inspiring
to be a part of his highly
professional, hard-working
and interactive team.
John Black
Molecular Biology Manager,
SGS Vitrology
The core strength of the SGS Vitrology
laboratory is in providing access to a
range of industry leading bioanalytical
services in one place. Globally, SGS
customers benefit from service offerings
that include: primer design; assay
validation to International Conference
on Harmonisation (ICH) guidelines;
standardisation; and Good Laboratory
Practice (GLP)/Good Manufacturing
Practice (GMP) documentation to
support regulator drug submissions.
These services deliver the critical
assurances SGS customers in the
biopharmaceutical industry need when
developing new human biological
medicines. By having them in one place,
a synergy is created where solutions
exceed expectations.
INNOVATION AND BUSINESS
Archie recognises that science and
business are inexorably linked. “We
initiate at least three to five major test
developments per year. Currently, we
are working on a wide range of nucleic
acid detection methods. From these,
probably over 30 different virus detection
methods will eventually be applied and
launched as new SGS products in 2013.
In all my work, I am highly motivated by
both innovation and business. Turnover,
growth and development targets all need
to be considered. Accurate costing of
projects and market intelligence ensures
high profitability – we cannot afford to
innovate otherwise.”
ARCHIE LOVATT
IS AS INFECTIOUS
AS THE CONTENTS
OF THE TEST
TUBES, VIALS
AND SYRINGES
SURROUNDING
HIM. THE CORE
STRENGTH OF THE
SGS VITROLOGY
LABORATORY IS
IN PROVIDING
ACCESS TO
A RANGE OF
INDUSTRY
LEADING
BIOANALYTICAL
SERVICES IN
ONE PLACE.
652ft2
of state-of-the-art GLP/GMP
laboratory facilities allow SGS Vitrology to
deliver a comprehensive range of biosafety
services such as: virology; cell and
molecular biology; and microbiology and
electron microscopy
30years experience in a quality
regulated environment
38employees

3938
SGS Life sciences
Stephen Armstrong has a broad
business perspective in his role as Global
Business Controller and Head of Global
Operational Excellence & Acquisitions
for SGS Life Science Services. He works
with the global team on a wide range
of innovations and developments in
what is a continually evolving industry
sector. His role demands he stays at the
cutting edge. “We are working heavily on
innovative strategies because the entire
medical and pharmaceutical industry
is changing dramatically,” he explains.
“Pharmaceuticals being developed
today have been in the process of
changing for the past 10 to 20 years.
The industry is moving away from small
molecules that can be assembled with
traditional chemistry towards a new
area of biologics.”
One of the early examples of biologics
was in the creation of synthetic insulin for
diabetic patients. Biologics are basically
large molecule medications created
using living cells or by replicating living
processes. Stephen sees this as the
future. “These medicines are what the
industry is moving towards more and
more, and so in response, SGS has to
rapidly innovate to keep pace. We are
adapting our laboratories that traditionally
did small molecule testing, both on the
pharmaceuticals themselves and the
materials that go into them, in order to be
able to offer services developed for these
large molecules.” While it might sound
fairly simple to upgrade a laboratory, it
is far from easy. Stephen provides this
analogy, “It’s like owning a motorcycle
repair shop and suddenly being asked
to work on jet engines. It is really a very
different area of science we are faced
with now. And very different skill sets that
we need to be up-to-speed on.”
The fact that SGS works with customers
throughout the biologics value chain is
testament to the planning and innovations
that Stephen and the team around him
are successfully delivering. He knows
creatively innovating services and
facilities, plus making astute acquisitions
such as SGS Vitrology and SGS M-Scan,
allows SGS Life Science Services to
stay ahead of the competition.
Stephen realises that SGS’ proactive
acquisitions policy greatly increases SGS
service offerings.“ Companies like SGS
Vitrology and SGS M-Scan have a key role
in the development of new drugs known
as monoclonal antibodies. For SGS, this
is important as these will be
increasingly coming onto the market
in the coming years. These drugs use
the body itself to fight disease by directly
accessing the technology that human
life is based on. The difficulty and danger
is that this also means contaminants
like viruses can creep in, so we need to
ensure the drugs always maintain the
highest quality.”
Stephen knows his fellow colleagues at
SGS keep the value chain for biologics
production safe. “Archie Lovatt and the
team at SGS Vitrology are world leaders
in biosafety, and the great work that the
SGS M-Scan team does allows us to
characterise and understand proteins and
their behaviour. Across both these areas,
our technologies put us at the forefront
of industry innovation. We support our
customers in the services they require
so that they can lead the progression of
medical science, and in doing so, we help
to bring the safest and highest quality of
medications to market.”
For Stephen and the team at SGS Life
Science Services, quality is not just
a buzzword. “In this industry, quality
means something much more profound
than perhaps it does in other industries.
Pharmaceuticals have to be at the
highest level of quality because, quite
literally, people’s lives depend on it.” It is
thinking like this that inspires everyone
in SGS Life Science Services to be better
at what they do. “We all play a part in
developing cures for diseases that are
very difficult to treat. Maybe in 20 or 30
years diseases like cancer will be reduced
to chronic, but treatable, illnesses with
less of an effect on people’s day-to-day
lives. I think the sector of biologics and
biopharmaceutical proteins offers us a
real chance to make this a reality. And
the opportunities for pharmaceutical
development in this sector are high for
both emerging and mature markets. To
be a part of helping in any way possible is
what drives my motivation and passion to
keep innovating.”
Complete
expertise
Dr Rabia Hidi
Director of Biomarkers and
Biopharmaceutical Testing,
SGS Laboratory Services
Dr Rabia Hidi is the Director of
Biomarkers and Biopharmaceutical
Testing for SGS Laboratory Services.
She is responsible for ensuring SGS
customers get the laboratory solutions
they need. In early 2012, SGS Life
Science Services opened a new Cell-
based Assay Facility in Poitiers, France.
This new facility provided an opportunity
to further develop and expand the
services offered by Dr Rabia and her
team. “We could see there was a
demand for new services within the
biological testing and biomarkers area.
We simply needed a facility that matched
our skills in this sector. The new Cell-
based Assay Facility allowed us to quickly
transfer our existing knowledge in order
to develop applications for biosimilar
services. SGS aided us in this process by
investing in two of the latest generation
BD Flow Cytometry Systems. These are
the most up-to-date systems available
that integrate cutting edge software
in their design to allow more detailed
analysis of clinical studies. With this
investment in technology we have been
able to facilitate cross-comparison of
data between laboratories, and provide
a host of other enhanced analyses.”
The result of this forward thinking by
SGS is that the facility in Poitiers has
already had an impact in growing new
business. Of course, new facilities and
technologies only provide a springboard
for creating new business opportunities,
Dr Rabia knows it is equally about how
they are put to use. “This new facility is
truly state-of-the-art. We have the staff,
technologies and expertise to meet all
the needs of our customers. We have
brought together an expert team of
scientists who are leading the newest
innovations in the biomarkers area. Their
remit is to focus on developing new
immunoassays and find ways to optimise
the immunoassays that currently exist.”
Dr Rabia ultimately knows why her team
and their work in Poitiers continues to
be in such high demand. “We continue
to work on new immunoassays until
they are fit for validation and provide a
complete solution to meet whatever
challenge is presented to us. Our
expertise and the trust our customers
put in our ability to create novel ways
to solve their problems is what makes
us unique.”
THE
BIGPICTURE
Stephen ArmstronG
Global Business Controller & Head of
Global Operational Excellence &
Acquisitions, SGS Life Science Services
700validated bioanalytical methods,
ready for use on request
35years of experience in global contract
servicing make SGS a trusted supplier of
integrated solutions including: preclinical
activities to Phase I-IV clinical trials;
bioanalytics and biosafety; biologics
characterisation; and quality control
testing services
19worldwide SGS laboratories
provide analytical and bioanalytical
solutions to global pharmaceutical and
biotechnology firms
2000clinical trials performed every year by over
1 500 SGS employees enable our
customers to improve efficiencies in drug
development timelines and decision making
1393ft2
of new facilities in Mumbai bring
the latest Q-TOF hybrid quadrupole
mass spectrometer, in-process sample
testing, water system validation, and
biopharmaceuticals testing capabilities for
mycoplasma and endotoxin
SGS SAMPLE
PROCESSING CENTRE
SGS customers in North America
asked for a trusted and faster
method to access industry-
leading biosafety, cell-based
assay and immunogenicity
analyses. SGS developed a
new Sample Processing Centre
based in Lincolnshire, IL. This
new service, with integrated
Biosafety Level 2 capabilities,
means SGS customers now have
a centralised receiving point to
send their biologics samples.
Once delivered, there is complete
peace of mind in the safety
of samples and integrity of sample
results. SGS handles the biologic
sample receipt, processing and
onward shipment to one of their
three GLP-certified biologics and
vaccine testing laboratories in
Europe – such as SGS Vitrology.
SGS’ highly experienced team
is known worldwide for their
pioneering work in the field of
bioanalytical services.
SGS CLINICAL
PHARMACOLOGY UNIT
New clinical trials at SGS’ Clinical
Pharmacology Unit in Antwerp,
Belgium, are now benefiting from
the implementation of a new
eSource automation system. This
new system helps SGS customers
to overcome the specific
challenges involved in Phase I
clinical studies: customer access
to study data, frequent changes
to trial design, and the rapid pace
of study set-up and execution. The
eSource system (Oracle Health
Sciences LabPas) is a centralised
software tool that helps manage
volunteer recruitment and
electronic study data capture.
The system reduces the risk of
errors when entering data as all
processes are automated. With
the opportunity to share and
review real time data online, this
system allows clinical trials to
be streamlined, saving time and
costs as a result.
This new facility is truly state-
of-the-art. We have the staff, the
technologies and expertise to meet
all the needs of Our customers.

SGS intron
BUILDINGS
speak
to meRon LepPers
Consultancy Manager, SGS Intron
What if your building could talk?
Let you know how to optimise
energy savings or alert you if the
materials used within it are not
strong enough? Ron Leppers,
Consultancy Manager at SGS
INTRON, listens to buildings
every day so he can develop
the construction materials of
the future.

4342
SGS Intron
Having building materials that tell
you how they feel is a challenging
idea to grasp. But for Ron Leppers
it is simply another avenue down
which to drive his innovation.
Together with his team, he has
established a purpose-built
Sustainability Test Centre for SGS
that develops future green building
systems and products; a centre
SGS believes will ultimately define
what is possible in terms of
energy savings.
Ron’s thinking is what separates
SGS from its competitors in
construction and materials
engineering consultancy.
New business developments,
realised through openness to
entrepreneurial thinking, allow for
growth in innovative environmental
solutions across the construction
sector. Solutions from SGS
such as sulphur concrete, phase
change concrete, and many others
have already proven to reduce
greenhouse gas (GHG) emissions
in constructions and infrastructure.
DELIVERING PROMISES
For Ron, the idea behind the Sustainable
Test Centre was a simple one. “If a
supplier is going to introduce a new
product to the market it has to deliver
what it promises. The consumer has
to see it working. But more than that,
green building products must fit together
within the overall system. They need
to communicate with each other and
enhance that system.”
To bring his vision to reality, SGS
provided the necessary funding to
help Ron begin his research. “We
conducted a market survey of around
200 construction companies: small
companies and large organisations.
We asked them what was their next
step in terms of product development.
We wanted to know what help they
needed to reach their targets. Could
they get there on their own? Or did they
need help? They were all unanimous in
wanting assistance.”
This study was Ron’s first insight into
how green building challenges could
become a growth area for SGS. “The
companies we spoke to were really
happy somebody wanted to develop
this idea of ‘living systems’ for green
buildings. That gave us the confidence
to request funding for the Sustainable
Test Centre.”
Ron and his team managed to bring
90% of the companies he interviewed
on board with his vision. His promise
was to take their ideas and products
to the next level of development. Ron
explains how, “Our expertise here at
SGS INTRON is our knowledge and
experience of how materials work in real
life. The Sustainable Test Centre means
we can carry out development, testing
and certification for our customers and
get their products onto the market in the
shortest possible time.”
A SIMPLE MOTIVATION
Ron had his own personal experience
of energy and cost saving challenges.
In fact, it was the initial seed of his idea
for the Sustainable Test Centre, as he
elaborates, “I had invested a lot of time
and money into building my own house
as an energy saving enterprise, and it
wasn’t delivering. I had searched for the
newest and best products on the market,
and all the product marketing I had read
told me I would save money. There was
one problem though: I wasn’t.” It was
not that the products individually did not
work. The problem Ron discovered was
that they would not work together. “My
energy bills were at least 20% short of
my potential energy savings. I went back
to the suppliers and invited them to visit
my house. We worked together on the
problem. We changed things, adapted
things and enhanced things. After one
year of continual improvements, my
house finally began working and
delivering optimal savings. What we
did was unique. We made separate
individual products ‘talk’ to each other
and work together.”
GREENER BUILDING
SGS is helping to lower the
environmental footprint and operating
cost of buildings around the world.
Through investigating additional
considerations, such as the type
of activities taking place inside the
building and changes to the surrounding
environment, the benefits of self-
regulating systems constructed with
materials that control heat, lighting and
energy usage is finally being realised. For
SGS, and the companies it partners with,
this new approach to greener building
systems is truly revolutionary.
NEVER FORGET TO HAVE FUN
The fact Ron’s idea has proved such a
success is not a surprise to anyone at
SGS, and every day he continues to
attract new customers. “Here at SGS
INTRON, we do mechanical tests,
physical tests, chemical tests, biological
tests, and environmental tests – when
our customers visit us they are always
surprised by the scope of our expertise.
And that is always good fun.” Fun is
certainly something Ron and all his
colleagues believe in. “It is fun to be
able to innovate around subjects we
find interesting. At SGS INTRON, we
do that. The result is that we develop
new and unexpected things that inspire
others. That is what drives us: creating
tomorrow’s inspiration.”
Ron is not just an
out-of-the-box thinker,
he turns the box over so he
can climb onto it and see
further than anyone else.
Gert van der Wegen
Director, SGS Intron
The companies
we spoke
to were
really happy
somebody
wanted to
develop this
idea of ‘living
systems’
for green
buildings. That
gave me the
confidence to
develop the
sustainable
test centre.
130employees across three business
groups deliver certification, testing and
consultancy on building materials
At SGS INTRON, We
develop new and
unexpected things
that inspire others.
We view Our
customers’ projects
as an investment
that we must provide
a return on.
WHEN BUSINESS LISTENS,
BUILDINGS ANSWER
SUSTAINABLE TEST CENTre
Solutions are why businesses
seek partnership with the
Sustainable Test Centre. Green
building entrepreneurs rely on
SGS to add the missing ingredient
to their idea. They trust SGS to
add significant value, turning an
idea into a profitable business
venture. SGS’ vision of connecting
green building products to
achieve integrated solutions is an
attractive one. Many new products
are under development that create
the difference in an increasingly
environmentally aware society.
Which is why SGS is in demand
by global organisations, small
businesses, academic research
institutes, and governmental
organisations worldwide.

4544
Robert knows that Europe
is only at 30% of its 70%
waste recycling target for
2020. I see a huge potential
in his thinking. Globally,
SGS can be the solution
leader for waste.
Rico van Selst
Director of Business Development,
SGS INTRON
Robert Haverkort
Senior Consultant, SGS Intron
Robert Haverkort is a Senior
Consultant with SGS INTRON.
He specialises in finding solutions for
sustainability and durability in
concrete constructions. Last year his
innovations earned SGS significant
fees from helping SGS customers
manage waste material. Robert
explains, “Waste is one of our
biggest profit centres. We have a
unique view on waste, for us waste
is an opportunity to turn something
worthless into a valuable product.
Over 30 years ago, slag was just
waste and no one knew what to do
with it. We researched it, predicted its
performance, and tested and certified
its use in concrete. In the end, we
managed to replace 70% of the raw
material in concrete with slag. Today,
slag has a value of approximately $130
per tonne, and slag concrete is the
most widely used type of concrete in
the Netherlands. We turned waste into
a high value product – we’ve done the
same for fly ash, municipal waste,
rubber tires, and other waste.”
wA$TE NOT
SGS Intron
RETHINK
ACCEPTED
Rico van Selst
Director of Business Development,
SGS INTRON
For Rico, innovation is all about
rethinking the accepted approach.
“We have an entrepreneurial
way of doing business. Our
consultancy work is based
on finding solutions for our
customers. There is no hourly
rate because we no longer work
like that. We sell solutions for a
fixed fee. We find out the budget
our customers have in mind and
we propose a solution based on
that budget. In this way, everyone
involved is clear on what is to be
delivered. We view our customers’
projects as an investment that we
must provide a return on.” Doing
things differently also means
handling interactions in the office
in a new way. “We don’t ask
each other how work is going.
Everyone knows co-workers,
in all companies, are reluctant
to actually quantify their day-to-
day performance. Everything is
a grey mist of answers to
questions such as ‘how is it
going?’ Answers are always
along the lines of ‘ok, good, not
bad, on track’. So instead, we
invented a ‘weather reporting
system’. Now we translate
achievements into a weather
forecast. If a project outlook is
‘bright and sunny’, we don’t worry.
But when things are ‘possible
thunderstorms’, we prepare for
that. Thinking differently helps
us act differently.” For Rico,
business development depends
on this. “We want people to be
different, to be entrepreneurial
and free to celebrate their
individuality. Everyone at SGS
INTRON can have the gadget,
desk, or environment that best
inspires innovation. We aim to
empower by how we act every
day. Innovation is in the DNA of
our company and our people.”

SGS environmental services
MY LOVE REMAINS
UNCHANGED,
IT MUST BE
CHEMISTRY
Paul Pui
Business Manager,
SGS Environmental Services

4948
SGS environmental services
A PARTNER TO BELIEVE IN
For non-routine chemical analysis, Paul’s
work and that of his team is now highly
valued by the chemicals industry in
Australia. “We have built our department
into a profitable and sought-after service
provider. What we do here is unlike
anything else in Australasia. Chemistry
does not change, it is the same whether
you use it for mining, environmental
services, occupational hygiene, or
pharmaceutical monitoring – in the end
it is simple chemistry; albeit, with our
clever thinking to make it work properly.”
It is precisely because of this clever
thinking that SGS customers from across
all industries rely heavily on the services
Paul and his team deliver to them. They
help reduce risk and increase safety in the
potentially hazardous chemicals arena.
“When a chemical plant is in trouble, our
customers do not care how much it is
going to cost them to fix things because
they need the problem solved, and
solved quickly. They know it is imperative
to ensure all potential environmental
and human health issues are avoided.
Because of this, SGS is available 24/7 so
that when they call us, at anytime of the
day or night, we respond. We go in and
we solve whatever needs addressing,
before it is too late.”
A commitment to being available
whenever needed has created a unique
relationship for SGS with businesses
across Australia. “My goal is for our
customers to think of SGS as an
extension of their own business. We
want them to think of our service as
their applied research laboratory. If we
deliver everything they need, then they
will never go anywhere else,” explains
Paul. The continued call for his team’s
experience is testament to the fact that
SGS services have been readily adopted
by the industrial chemicals industry
in Australia.
MY GOAL IS FOR
OUR CUSTOMERS
TO THINK OF SGS
AS AN EXTENSION
OF THEIR OWN
BUSINESS. WE
WANT THEM TO
THINK OF SGS AS
THEIR APPLIED
RESEARCH
LABORATORY.
IF WE DELIVER
EVERYTHING THEY
NEED, THEN THEY
WILL NEVER GO
ANYWHERE ELSE.
MOTIVATION AND BREAKTHROUGHS
Paul and his team innovate every time
they respond to a new issue because no
two problems are alike. Every job that
calls on their expertise demands a novel
solution. This daily challenge keeps their
motivation and passion to find solutions
for SGS customers as strong as ever,
especially for Paul, even after nearly 15
years. “I have to continuously innovate.
I am not doing academic research or
run of the mill analysis. No one here
does. We are all here because we
get challenged every day on high-end
complex projects that require we find
a solution. When you solve a problem,
when you have that breakthrough
in thinking, you are rewarded with
tremendous satisfaction in your job.
That is all the motivation we need.” Paul’s
motivation is clear to see in his smile as
he returns once again to his lab – and his
unchanging love of chemistry.
AREA OF SCIENCE
MORE THAN ANY
OTHER HAS HELPED
MANKIND – CHEMISTRY.
IT HAS HELPED TO
GROW BETTER CROPS,
MANUFACTURE NEW
TECHNOLOGICAL
PRODUCTS AND
PRODUCE FASTER
ACTING MEDICINES.
PAUL PUI, BUSINESS
MANGER AT SGS
ENVIRONMENTAL
SERVICES, WORKS 24/7
TO IDENTIFY CHEMICAL
RISKS AND PROTECT
AGAINST DISASTER.
In everyday life we are surrounded
by chemicals and chemical
processes. They are a part of what
we eat and wear, and the buildings
we live and work in. Chemicals
have made daily life better for
everyone but if mismanaged
they pose a significant risk.
Paul Pui works in the specialist
SGS Industrial and Analytical
Services Projects Group of SGS
Environmental Services, Australia.
He has decades of experience in
managing chemicals and knows
first-hand how to keep them
safe. Paul uses his knowledge of
chemistry to get the best results
for SGS customers. He is well
versed in the chemical analysis
needs of big business, and he
knows intimately the demands of
both local and global chemicals
organisations. His unique
experience and innovative thinking
has positioned SGS as a preferred
partner in the industrial chemicals
industry. Paul’s work allows SGS
to provide much needed services
to the Australian chemicals
industry: an industry that has
undergone a radical restructuring
in recent decades.
AN OUTSOURCING SOLUTION
Paul’s forward thinking allowed him to
see where the chemicals industry was
heading during its restructuring process
– outsourcing. He predicted a demand
for third-party independent laboratory
facilities. SGS had all the right expertise,
and a trusted reputation, which Paul
recognised would be a perfect fit in
the new outsourcing culture. “With
SGS, I knew it would be possible to
offer exactly what organisations were
going to need. I had twenty plus years
of experience in high-end non-routine
work. Together with SGS, I could realise
my vision of creating the number one
laboratory service in Australia for non-
routine third-party chemical analysis.
We now have a team with a unique
skill set, expert business knowledge,
in-depth health and safety training,
and a comprehensive understanding
of all the relevant market regulations.
This has allowed us to capitalise on a
niche market and create an innovative
outsourcing solution for the chemicals
business here in Australia.”
Paul brings a calm and
quiet sense of assurance to
everyone in the laboratory.
When he’s around you want
to learn what he knows.
Dr Pier Victor Garlando
Analytical Team Leader, Industrial &
Analytical Services Projects Group
Working here is exactly
what being a scientist for
me is about. We get to
do new, exciting and
challenging research that
makes a difference.
Dr Peter Novella
Laboratory Manager, Industrial &
Analytical Services Projects Group

5150
SGS eNvironmental services
SGS DIOXIN ANALYSIS SERVICES
SGS provides testing for trace quantities
of dioxins in everything from air to
food. Dioxins form as a byproduct of
chemical and combustion processes.
Due to their nature as an unintended
part of the manufacturing process,
dioxin levels are extremely low: in most
cases at around one million times less
than other environmental hazards. For
SGS customers, dioxins pose a highly
persistent environmental risk that
can accumulate in the environment
and cause a significant health risk by
contaminating the food chain. SGS
supplies a fast, effective and efficient
service that reliably analyses dioxin
content based on high-resolution gas
chromatography and mass spectrometry.
With over 16 000 analytical samples
being processed every year, SGS is
able to provide a proven, expert team
of scientists wherever needed. SGS is
accredited to certify that environmental
standards are being met in the EU, USA
and Australia, and offers an analysis and
certification service that is second-to-
none in the environmental sector.
SGS MULTI TRACE®
SGS has developed a smart tool
for qualitative and quantitative
environmental investigation. Faster
than conventional test methods,
SGS MultiTrace®
is able to target 350
compounds (organic micro pollutants
and POPs) via an integrated sample
processing flow. This enables SGS
to tailor the analysis to local and
international environmental testing
regulations. SGS MultiTrace®
is
accredited to EN-ISO 17025 for validity,
accuracy and precision in the results it
offers SGS customers. An integrated
laboratory service, with intelligent
multicomponent screening, means SGS
provides objective and scientific answers
based on the most up-to-date technology
available. For the most extensive
analysis and assessment of soil and
ground water samples nothing comes
close to matching SGS MultiTrace®
for
cost-effectiveness, reliability and speed
of results.

5352
SGS benefits
Quality
Our customers rely on our
independent third party inspection,
testing and auditing solutions to
ensure products, services and
processes comply with the latest
quality standards. Our global
network of state-of-the-art facilities
provides information to certify and
verify quality worldwide.
Efficiency
Our tailored business solutions
help our customers implement
processes and systems that make
business operations faster, simpler
and more efficient. We deliver
unrivalled efficiency results from
locally accessed SGS experts, who
draw on the global experience of
the entire SGS network.
Safety
We help organisations develop
effective health and safety systems
to protect employees, generate
consumer confidence and enhance
trust in business operations. We
support our customers in adhering
to best practices and complying
with local, national and
international regulations.
Productivity
Our training and outsourcing
solutions ensure productivity keeps
pace with developments in our
customers’ organisations. In the
short-term, we help by outsourcing
our world-class productivity
experts. In the long-term, we
deliver focused training to develop
specialist skills in our customers’
existing personnel.
Reduced risk
We provide our customers with
independent and impartial services
that enable them to identify, manage
and reduce risk. Our experts deliver
risk management solutions, drawing
on our testing and inspection
capabilities to verify risk prevention
measures are in place. Across a
wide range of industries we assist
with compliance to international risk
management standards.
Trust
Our global reputation for
independence and integrity
enables us to build trust wherever
needed. We provide transparent
and unbiased inspection, testing,
verification and certification
solutions so our customers can
give assurance in their products,
processes, systems and services.
SustAinability
We help our customers take
ownership for building a more
responsible and sustainable future.
We encourage environmental
responsibility and reduce the risk
of corruption in our customers’
projects. Our services assist in
developing sustainable facilities
and production, as well as better
working and social environments.
Speed to market
Compliance with the requirements
of target markets is key to
increasing speed to market.
Our consultancy, testing and
certification services help our
customers overcome the complex
challenges of understanding and
meeting market demands anywhere
in the world, whatever the industry
or sector.
72.97basic earnings per share in CHF
800cash flow from
operating activities in CHF million
10.2organic revenue growth in %1
30proposed ordinary dividend in CHF
28additional dividend per share in CHF
5000new employees and 150 new offices
and laboratories
5.6total revenue in CHF billion
16.3total revenue up in %
176total cash consideration in CHF million
for the acquisitions
556net profit for the year in CHF million
2012the first year a single business sector
exceeded one billiion in revenues:
Oil, Gas & Chemicals Services
18acquisitions in 11 countries
1. Constant currency basis.

5554
CHEMICAL
Industrial chemicals companies
trust SGS to provide the
services they need to remain
innovative, sustainable, efficient
and competitive.
Our services help to control chemical
use according to the tolerance levels
in place for an industry. We offer a
comprehensive range of chemical
solutions as well as asset integrity
management services, lean optimisation
programmes, project lifecycle services
and technical support to help businesses
run more smoothly, profitably and
effectively. We have the knowledge,
experience and global reach to assist
with staff training or the provision of
extra staff. We support our customers in
meeting complex industry requirements,
dealing with intricate equipment and
sometimes difficult and dangerous
logistics. Our services are designed
to augment our customers’ existing
processes and procedures and are
delivered by our experienced operatives
and qualified scientists.
CONSTRUCTION
We ensure construction sites are
safe, processes run efficiently and
reliable materials are sourced.
Partnering all organisations constructing
buildings or infrastructure, we determine
how best to add value to all stages of
both small and large scale construction
projects. Our Geotechnical Services
and Environmental Services conduct
construction feasibility, risk assessment
and management studies. We perform
chemical and physical testing of the
durability of materials and provide
materials certification, checking suppliers
and materials at source. In addition, we
offer equipment services and an AHEAD
asset management system to keep track
of machines and other assets. Once a
building is complete, we provide facilities
management, waste management
and inspection requirements, including
energy audit certification. Thanks to our
wide-ranging knowledge of construction
and engineering, we ensure our
customers realise projects on time, on
budget and within all safety regulations.
CONSUMER GOODS & RETAIL
Our consultancy and cross-
business services help to facilitate
quality, compliance, safety and
sustainability across global
supply chains.
Manufacturers, importers, exporters and
retailers of consumer products rely on
our expertise to enable them to meet the
challenge of delivering trusted consumer
products. We help organisations to
reduce risk, improve efficiency and
ensure compliance with contractual or
regulatory requirements throughout the
supply chain. We provide a broad and
detailed understanding of consumer
goods and retailing, supporting our
customers in building stronger and more
resilient businesses. With our support,
our customers gain a competitive edge
by developing products, processes and
supply chains that surpass expectations.
We test safety in
Everything from
perfumes to paints
to toys.
We build efficient
and sustainable
businesses.
We deliver quality,
compliance and
safety to global
supply chains.
SGS by industry
AGRICULTURE & FOOD
Our services deliver end-to-end
supply chain solutions that
reduce risk, ensure quality and
improve productivity.
We play a key role in protecting the
integrity of global food production
through our agricultural goods tracking
from field to fork. Consumers want
assurance of safety and quality at
every stage of the process. We
safeguard their interests through our
involvement from primary production
to the point of processing or custody
transfer. We assist with legislation
compliance, ensure correct storage,
shipping, packing and distribution, and
assess products throughout diverse
agricultural and food supply chains.
Through our comprehensive range of
cost-effective solutions we continuously
improve safety, quality and sustainable
development. Further to this, our
approach to delivering services to our
customers is harmonised across the
largest independent network of experts
in the world.
AUTOMOTIVE
We help every player in the
automotive industry improve
performance and reduce risk.
Our services focus on the design,
construction and operation of motor
vehicle inspection solutions that limit
damages and increase automotive
safety. We manage supply chains to
provide reliable vehicles, cost reductions,
shorter delivery times and improvements
in build quality and efficiency. At the
same time, our logistics and supply
chain security, and dealership and
workshop audits, keep aftermarket and
distribution operations in line with brand
guidelines. We increase safety and
reduce the environmental impact of road
traffic through our vehicle inspections
to national requirements, testing and
calibration of speed safety cameras,
traffic management, driver examination
and vehicle axle load control. Across
our worldwide network we have the
resources and expertise to deliver
independent, accurate and secure
vehicle and automotive solutions.
We grow consumer
trust in safety and
quality from field
to fork.
We drive
performance
and safety
Worldwide.
SGS
Services
Our specialist teams deliver
trusted results in world-
leading services, covering
virtually all industries. We
audit across the entire value
chain, providing benefits in all
business sectors. We ensure
our customers’ projects,
products, processes and
operations meet and exceed
regulations and standards,
and we provide the
verification and certification
needed to trade in target
markets around the world.
Our consultancy services
inform organisations as to
market demands, while our
outsourcing solutions provide
the expertise, experience
and resources that enable
our customers to meet their
goals. We use state-of-the-art
examination methodologies
with unsurpassed accuracy
to perform inspections that
reduce risk and control
quality and quantity, while at
the same time we conduct
testing of raw materials,
components and products
in our global network of
facilities. Our industry
experts also deliver world-
class training, specifically
designed for the precise
needs of our customers,
providing the right skills
and knowledge to
maximise efficiency and
improve productivity.

5756
LIFE SCIENCES
Our services provide analytical,
bioanalytical and clinical trial
testing, along with process
management, enabling
pharmaceuticals to swiftly reach
those that need them with minimal
cost and maximum safety.
Our services get pharmaceuticals and
medical devices to market quickly,
while adhering to best practices and
conforming to national and international
regulations. We offer vital support and
expertise throughout every stage of
the drug development cycle. Partnering
with SGS, our customers receive access
to comprehensive biopharmaceuticals
services and our in-depth knowledge
of the medical device regulatory
environment. Our staff-training covers
pharmaceuticals, medical devices and
health, beauty and wellness; with
courses tailored to the requirements of
individuals and businesses. There is no
industry more heavily regulated than the
development, testing and distribution of
medicines and medical devices and our
customers trust us to help them navigate
the complexities.
LOGISTICS
We work closely with our industry
partners to find innovative
solutions to develop and grow
businesses through processes
that work better, faster and
more profitably.
Designed to ease the process of freight
forwarding, whether by sea, rail or road,
our services include extensive import
and export assistance. Our solutions
encompass marine services such as
cargo and vessel services, plant and
terminal operations (PTO), import control
services and international customs
data exchange. For customers moving
freight by rail or road, our essential
solutions include terminal manning and
weighbridge management services.
We examine the operation of the
interconnected processes and by using
various tools and technologies we help
to streamline operations and improve
operating efficiencies. To support the
logistics process we have a wide
range of audit, certification and training
services designed to help our customers
run better businesses.
MINING
As a strategic partner, we provide
testing, technology, trade services
and consulting to help deliver
growth and lean efficiencies.
Our expertise in mining covers steel
manufacturing processes, coal and coke
trading, risk reduction and maximising
profits and efficiencies in precious or
base metal mining or extraction. We
are a trusted third-party service due to
our exploration, production, industrial
applications, and decommissioning and
closure solutions. Our services, delivered
by our team of specialists, include advice
on the most suitable technologies for a
project and flow sheets to chart project
progress. We work with customers to
meet the challenges of this dynamic
sector by improving speed to market
and ensuring market developments and
advances in technology are embraced.
With our global network and cutting-
edge facilities, SGS is trusted to provide
transparent and unbiased support,
helping organisations to flourish.
We protect safety
and costs in
pharmaceutical
and medical devices
development.
We create
partnerships
that streamline
operations and
improve efficiencies.
WE FIND SOLUTIONS
THAT REDUCE RISK AND
DELIVER COMPETITIVE
ADVANTAGE.
SGS by industry
ENERGY
We ensure regulations are met,
safety is considered at every
stage and environmental impact
is limited.
We support organisations involved in
both renewable energy generation and
conventional power plants drawing on
our petroleum, gas, electrical power,
coal and renewable energy industries
expertise. Our independent inspectors
verify and validate everything from
petroleum fuel quality to stock levels.
We support natural gas extraction
and coal gas manufacture, as well as
electrical power generation. For the coal
industry our services cover exploration
to decommissioning and we assist
renewable energy organisations with
hydroelectric power, wind power and
solar power generation. Across all
sectors we risk assess projects and
support our customers through sales
and distribution processes. Used on
a standalone basis, or alongside
existing working processes and
methodologies, our services help
energy companies run efficient,
profitable and reliable businesses.
FINANCe
Our services help organisations
ensure they have the right advice
to reduce the risks in project
finance decisions.
We evaluate lending, assess risk
management, facilitate trade, and
provide audit, certification and
verification solutions along with finance
training. For investment or borrowing
on a new project, acquisition or venture,
we inform on whether an investment
or lending decision is viable and sound.
Our teams deliver due diligence services
throughout a project’s development
phase; and for implementation phases
we offer comprehensive monitoring,
technical and financial risk management,
as well as guarantee and collateral
services. For financiers or banks
providing funding to facilitate trade, we
inspect, test and verify cargo and goods
and perform collateral management
and trade documentation assistance.
Our knowledge of local, national and
international standards and legislation
enables us to meet the financial
challenges facing any organisation.
INDUSTRIAL MANUFACTURING
Our testing and conformity
assessments ensure processes
and projects meet all quality and
performance requirements and
minimise environmental impact.
Industrial manufacturers across a wealth
of business areas, from pharmaceuticals
to farm machinery, aerospace to
automotive, and everything in between,
rely on SGS for independent advice
on growth strategy execution and
market best practices. Whether an
organisation is fabricating components
or finished products to be sold directly
to consumers, we understand its
operations from process control to
logistics. Due to the complex nature of
manufacturing attention to national and
international compliance with quality,
health and safety legislation is essential.
We ensure both products and processes
comply with specific regulations
related to the area of manufacturing.
Our experts are skilled at helping our
customers build more competitive and
profitable businesses through
our trustworthy, reliable and
independent services.
We draw on expert
knowledge for
the full financial
picture.
We make businesses
more Productive
and profitable.
We power processes
from renewables to
conventional energy
generation.

SGS 2012 Annual Report Business Overview

SGS 2012 Annual Report Business Overview

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SGS 2012 Annual Report Business Overview