Become a reseller of SHOPPENING - the leading Mobile App creating platform - to help your clients’ business grow with additional of robust cloud mobile backend services and end-to-end solution, business support and lower licensing, and overall delivery costs. • Your own company branding • White label solution and dashboard • Your control of customer relationship from billing and pricing to support • No up-front investment • No licensing and overall delivery costs • No submit cost and maintenance fee • No server cost and any other expenses For more information, visit us at http://shoppening.com

1. Version 2.2 10.05.2014
NEW REVENUE STREAM
WITH YOUR OWN PLATFORM
The smart way to provide mobile application
development service with
SHOPPENING capabilities to your client.
Grow your business with us today!
INTRODUCTION & OVERVIEW

2. Become a reseller of SHOPPENING - the leading Mobile App creating platform -
to help your clients’ business grow with additional of robust cloud mobile backend
services and end-to-end solution, business support and lower licensing, and
overall delivery costs.
100 % WHITE LABEL FAST & EASY FOCUS ON SALE
We provide everything you
need to build your app
creator platform.
We develop the user-centric
best practices for app creator..
We fully support you with
our technical experts.
WHAT IS SHOPPENING RESELLER PROGRAM ?
• No up-front investment
• No licensing and overall delivery costs
• No submit cost and maintenance fee
• No server cost and any other expenses
• Your own company branding
• White label solution and dashboard
• Your control of customer relationship
from billing and pricing to support

3. SHOPPENING helps you create the most effective application for your business.
It encourages interactions between your brand and your customers
with the help of special features that
support customer engagement combined with loyalty programs.
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HOW SHOPPENING WORKS

4. PROMOTE SOCIAL
LOCATION-BASED
INTERACTION SEGMENT & TARGET
VARIOUS CONTENTCAMPAIGN
SHOPPENING’s features, breakthrough advanced potential of mobile application
via following outstanding tools.
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HOW SHOPPENING WORKS

5. WHITE LABEL CONTENT MANAGEMENT SYSTEM
WHITE LABEL APP PREVIEWER
FULL PREMIUM APPLICATION
Satisfy your clients with white label CMS which merchant can push notification
to their target customers, review analytic result of the application usage or
edit application content by them.
Instantly preview that application on the mobile device, after created an
application by using SHOPPENING configuration tools. White label
SHOPPENING application on Apple App Store or Android Google play are
ready to customize for you.
SHOPPENING provides various kind of applications. There are numerous
features and tools for supporting marketing and service of customers entirely.
Premium application builds by SHOPPENING has the benefit to business
especially cost effective and time to market.
WHAT WE PROVIDE FOR YOU ?
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6. RESOURCE CENTER
PREMIUM SUPPORT AND ADDITIONAL MATERIAL
TIME TO MARKET
All in one resource center with guideline, manual and FAQ
focusing on marketing strategy and best practice for our reseller.
SHOPPENING provides the full length of reseller technical support team
to support our reseller regarding question, issue or special request.
Simply set up your own mobile application business. Efficiently
manage resource with productive application creator platform.
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WHAT WE PROVIDE FOR YOU ?

7. 1
SIMPLY WAY TO MANAGE YOUR RESELLER PROGRAM
FRONT END WEBSITE
HOW IT WORKS
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2 SHOPPENING
RESELLER TOOL 3 MOBILE APP
• Introduction
• Package
• Price Plan
• RESELLER CONTROL SYSTEM
• Account Management
• Credit Management
• CONFIGURATION SYSTEM
• Content Management &Analytic
• Publish Management
• Preview App on SHOPPENING
mobile application
• Publish App
• iTunes
• Google Play
[Prepared by Reseller] [Powered by SHOPPENING]

8. Sign contact and Choose first credit plan01
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Assign Project team 02
Get start : SHOPPENING sends the manual guide to reseller03
Customization : SHOPPENING customize system for reseller 04
05 Reseller develop front-end-website
10 STEP TO BE SHOPPENING RESELLER

9. Integration and connect with SHOPPENING platform06
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Set Reseller support team and assign role 07
Developer account: iOS and Android08
Top up credit 09
10 Launch
10 STEP TO BE SHOPPENING RESELLER

10. Customers apply service
from Website
Publish App on Store
RESELLER PROGRAM WORKING FLOW
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Reseller admin create
customer account
Reseller sale team
approach customer
FRONT END WEBSITE
SHOPPENING Reseller Control system
End Customers create/edit
app by themselves
Reseller team creates app
for end customer
Preview app Manage App
SHOPPENING
Configuration system
SHOPPENING mobile application
SALE AND CREATE APP FLOW
PUBLISH AND MANAGE FLOW
SHOPPENING
Configuration system

11. RESELLER PROGRAM SUPPORT TEAM
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End Customers
Reseller’s Team
SHOPPENING Team
Tier 1,2 Tier 3
Admin Manual
Login as Customer
FAQ
Technical Problem
New Request
Tier1 : Support team
Tier2 : Configuration
Team
Request
Response
Request
Response
Reseller sale team
Reseller Configuration team
Reseller Support team
SHOPPENING team
SERVICE FLOW AND WORKING TEAM

12. Resellers are encouraged to be the front line support for their customers,
including this in their overall package of offerings. The support link in a
customer’s administrator control panel can even be customized with your contact
information.
SERVICE LEVEL AND SUPPORT
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Acknowledge
Request/ Question/
Issue or inquiry
AcknowledgeAnalyzed and classified
Operate and Feedback
Acknowledge the
feedback
Analyzed and
classified
Update status
Acknowledge the
status
Operate and Feedback Solve or operate
Acknowledge the
feedback
Acknowledge the
status
Customers Reseller Admin
(Tier #1,2)
SHOPPENING Team
(Tier #3)
Solve or
Answer
Inform
Step of the service
3
Hrs.
Critical Major Minor
24
Hrs.
24
Hrs.
3
Days
24
Hrs.
7
Days
Solve or
Answer

13. After utilizing the online
resources available, resellers can
contact the SHOPPENING team
for second-level support as
needed. Resellers also have the
option to escalate technical
issues to the SHOPPENING
support team at their discretion.
Note that SHOPPENING will not
provide this support directly to
the end customer, as this is a
service opportunity for our
resellers.
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Minor Level IssueMajor Level IssueCritical Level Issue
Description
Service
Availability
SLA
Related Teams
Main Channels
Service
unavailable
(Critical Technical
Problems)
Service available
with some major
issue (Major
Technical
Problems)
Urgent request
(Important Inquiry
or Request)
Service available
with minor issue
(Minor Technical
Problems)
General Inquiry or
Request
24X7
24 Hours
Customer Support
Technical Support
Call
Email
LINE (Optional)
Mon - Fri
9AM – 6PM
3 working day
Customer Support
Technical Support
LINE
Email
Call (Optional)
Mon – Fri
9AM – 6PM
7 working day
Customer Support
Technical Support
Training
Email
Contact Form
Call, LINE
(Optional)
Level of Service
SERVICE LEVEL AND SUPPORT

14. Buy Credit Create account
Create app
Top up credit to reseller account
1 Credit : 1 Application: 1 Month
Reseller super admin create
customer account on
SHOPPENING reseller control
system and send it to support
team or end customer
RESELLER BUSINESS MODEL
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Sell service to Customer
Let your customers pay for
their application via sale
team or front end website
End customer or Reseller support
team log in to SHOPPENING
configuration system to create
and manage application

15. “ O u r e n t i r e p r o g r a m i s
designed to place our resellers
in control of the customer
relationship, from billing and
pricing to support, customized
services, and communications.
Our focus is on building a best-
in-class product and allowing
our partners to deliver a best-
in-class experience.”
HOW TO SET PRICE FOR RESELLER?
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SHOPPENING Reseller Program offers our partners
lower absolute margins on licensing in order to
increase the customer’s available budget for partner
services e.g., consultation, data migration, and
change management, with a lower overall delivery
cost for our partners.
In addition to receiving a discount on the list price
for SHOPPENING, increase your profitability by
focusing more on delivering mobile application for
your clients
As a SHOPPENING Reseller, you maintain full
ownership of the billing relationship. This helps you
maintain your central relationship with customers.
Beyond billing, SHOPPENING Resellers manage the
entire customer relationship, including pricing,
support and communications. This flexibility
enables partners to cleanly package an entire
experience together with product and services.
The recurring, long-term revenue streams from
SHOPPENING can provide predictability and stability
for future earnings.

16. ADDITIONAL REQUIREMENT/ ON GOING CHANGE REQ
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When end customer or reseller has addition request that SHOPPENING does not
support or request to change something on the SHOPPENING platform
Send SHOPPENING
the requirement that
resellers like us to
customize for your
service. (1) already available on the
SHOPPENING platform.
(2) will be available on the
SHOPPENING platform in
the near future.
(3)is likely to not available
on the SHOPPENING
platform.
If the requirement is defined
to be like this case, we will
apply to STEP 3.
Define timeline and
how to deliver the
additional
requirement. It could
be come up with or
without the cost of
customization for
resellers.
SHOPPENING team gives
feedback to resellers to
define that which
requirement is
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