The document discusses airline IT systems and customer expectations. It summarizes that passengers want personalized, seamless service across all stages of travel on any device. Airlines need IT systems that support growing customer sophistication and ensure personalized service delivery. The airline industry must also improve collaboration to create ideal customer journeys. Finally, airlines expect IT systems to enable agile retailing, responsive personalized service, hands-on control, and no design constraints.
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Ian Tunnacliff, SITA, 2013 Europe Aviation ICT Forum
1. TOGETHER,
WE INNOVATE
TO SERVE THE
PASSENGER.
By 2016 airlines will maximize
revenue opportunities and relevancy
for passengers
Ian Tunnacliffe
Business Consultant
Passenger Solutions Line
SITA