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Getting closer to your supporters
How Google+ can help



Alex Abelin
January 31st, 2012
@alexabelin
It’s hard to truly connect
The party is only getting bigger   48 hours
                                   of video is
                                   uploaded
                                   to YouTube
                                   every minute
The party is only getting shorter   56%
                                    of DVR owners fast
                                    forward through
                                    commercials
Payoff for connecting
has never been greater   70% 90%
                         of brand content   trust
                         is created by      recommendations
                         consumers          from people
                                            they know
Life has been
uploaded        81%               57%
                of American       of people
                children have     communicate
                online presence   more online
                by age two        than off
Socialis a
core human behavior,
not a destination.
How do you cutthrough
and truly connect?
Buildrelationshipswith the
            a
world’s largest audience.
Identity




Relationships




  Sharing
What we’ve heard…
Messages are impersonal
    Commentsare not conversations

Recommendations lack staying power

        Social is yet another channel
Problem: Messages are impersonal
What if you could share the
right content with the
right people?
How was your trip?
My mom    The guys   Larry
Circles
The right message to the right people




                Ready to                Looking to
                volunteer                donate
                  312                     268
Which Circle Are You?
The right message to the right people




                                                 Media +
      Fundraise        EDU Experts      Donors
                                                  Press
Problem:Comments are not conversations
What if you could have
real conversations
with your customers?
Dalai Lama and Desmond Tutu Hang Out on Google+
Hangouts
Real conversations with the right customers
Hangouts with extras
Share your screen for customer service
Problem:
 Recommendations lack staying power




Problem: Recommendations lack staying power
What if we
surfacedrecommendati
onswhen they mattered most?
Recommendations
Influence Purchases


90% 71%
Trust recommendations    Say reviews from
      from people       family members or
       they know         friends influence
                        purchase decisions
+1 Button
Stand out on Google search with recommendations when you need them


                                                   You can see your social
                                                   connection’s +1, built
                                                   directly into Google
                                                   search
+1’s increase your
performance
Problem: Social is yet another channel
What if you had a simple
commonsocial layer
on all your efforts?
display


                   Connect all your +1’s
                   across the web


search             mobile




          sites
Direct Connect
An easy way for your customers to find you on Google search

                      Youtube
Search          Video            Mobile




        Display       Site           Offers        Local




Social as a Common Thread,Not Another Channel
Ripples
See where the conversation is going
How To Get Started

Create a       Link your page to   Promote your
Google+ Page   your site and       page with badges
               campaigns           and offline
                                   marketing
+50%
Of the top 100 brands got on
the platform in the first week
There’s
a whole lot   more coming
www.google.com/+/learnmore/nonprofits
Alex Abelin: Google + for Nonprofits

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Alex Abelin: Google + for Nonprofits

Notes de l'éditeur

  1. Circles were our first step in making online relationships more like real life. Sharing on the web can be better, which is why we introduced Circles. People’s offline relationships are nuanced - we share different parts of ourselves with different people. For example, I just got back from San Francisco. My answer to “How was my trip?” is going to change based on who is asking. For my mom, I’ll talk about the great dinner I had with my friend Jon. With my friends, I’ll talk about the night out with one two many cocktails. And, with Larry - it will all be about the great meetings I had. Circles brings this same nuanced sharing to the web, so I can share exactly how I want to.
  2. Promise of social was to end the day of broadcasts
  3. Last night I had a buddy in town and wanted to go to this Italian restaurant that my friend Ryan had recommended last week. But, for the life of me I couldn’t remember it. How many times has that happened to you? It’s hard to find recommendations when you need them most.
  4. So what does this mean for your business?These online relationships are really important to your business. Word of mouth drives product decisions. 90% of people trust recommendations from people they know; making personal recommendations the most trusted source of product info. We all know this is true. We trust our friends. And, today we look online when deciding when to buy. This is why we...84% of people use online sources before making a purchase decision. What if we could bring these together, so you could get recommendations when you were actually searching for them?
  5. By linking all of your +1’s with your page, you increase the chance that people will have a friend that recommends you, leading to increased performance of the ads you already have with Google. We are seeing meaningful increases in click-through-rates across the board on search ads with +1’s. And, clicks represent consumer interest, driving customers back to your site and to your stores.
  6. One of the big problems we’ve noticed is that online marketing is getting more and more fragmented. Your social marketing doesn’t improve the effectiveness of your other digital channels. In fact, less than a quarter of marketers integrate social into their search or display campaigns. We believe that by tying the disparate parts of your online marketing together, we can make it all work better. Imagine if you could use the effectiveness of your search campaigns to make your social campaigns better, and vice versa.
  7. Beforethe introduction of Pages, users were only able to recommend your individual web pages or ads. There was no way to recommend your brand as a whole. But today, we are beginning the process of centralizing all the recommendations -- which we call +1’s -- your business receives with Google.All your +1’s -- on your ads, search results, web pages, and Google+ Page - will be combined into one number. This mean that +1’s live beyond any one campaign. Your Page is an extension of your brand’s identity on the web. This allows you to extend the reach of your brand’s recommendations to all of the people come to Google everyday.Google+ for business is about more than just a single site. It’s about making the web social. In search, on your site, on mobile, in your ads Google+ plugs in seamlessly to bring social everywhere. For example, let’s say your friend Elaine used the +1 button to recommend a page on a travel site she saw on Google Search. When you’re online and signed in to your Google account, you might see Elaine’s +1 on a Google search result when you’re looking for discount flights, on the travel site itself when you’re shopping for fares, or on a display ad for that travel site when you’re researching destinations. Seeing Elaine’s +1 let’s you know that it’s something she trusts and recommends, which can help you make a more informed choice.
  8. Direct Connect makes it easy for people to find your Page on Google searchNow that you have a Page, you can begin promoting it in your offline marketing. This week we released a new feature, Direct Connect -- an easy way for your customers to find you on Google search. Type in ‘+’ and your business’s name in Google search (like +YouTube), and Direct Connect will send users directly to your Page and if they want, automatically add it to their circles.Direct Connect, with it’s simplicity - just ‘+’ and your brand - allows your brand to be the center of your marketing.
  9. - Think about how you can incorporate social into all of your campaigns to drive performance. Use Google+ to start real conversations with your customers. Inspire your current customers to recommend new customers. OPTIONAL:- We have had many expected and unexpected people join Google+ during the field trial. Now with the open sign-ups and the new exciting features launched today, I think we will see even more momentum behind Google+. So in closing let me share on fun greeting we got from a star that has been around longer than Google. Thank you ;)