Introduction to hospitality industry

The term ‘Hotel’
Evolution & Development of Hospitality Industry and Tourism
Famous Hotels Worldwide
Classification of hotels(based on various categories like size,
location, clientele, length of stay, facilities, ownership)
Organizational chart of hotels (Large, Medium, Small)
2
Prepared by - Syed Rana Safiuddin, MGM-IHM

The word Hotel is derived from the French hôtel (coming from the same
origin as hospital), which referred to a French version of a building seeing
frequent visitors, and providing care, rather than a place
offering accommodation.
The term hotels were used in England in about 1760. Hotel or inn is defined
by British law as a “place where a bonafied traveler can receive food and
shelter, provided he is in a position to pay for and is in a fit condition to be
received”. A hotel or an inn may also be defined as an establishment whose
primary business is providing lodging facilities for the general public and
which furnishes one or more of the following services.
a) Food & Beverage Services
b) Room Services
c) Uniformed Services
d) Laundry Services
e) Use of Furniture's and Fixtures.
Prepared by - Syed Rana Safiuddin, MGM-IHM 3

The origin & development of the hospitality industry is a direct
outcome of travel & tourism. There are many reasons for which
persons may travel: business, pleasures, further studies or any other
reasons. When a person travels for a few or more days, he may carry
his clothes with him, but it's not possible for him to carry his food &
home. Thus two of his three basic needs food and shelter are not
taken care when he is travelling .That is where the hospitality
industry steps in.

In the third century AD the Roman Empire developed an extensive network
of brick paved roads throughout Europe and Asia Minor and a chain of road
side lodges was constructed from Spain to Turkey. Till the industrial
revolution of the 1700s no significant improvements was made in the inns
and taverns and they were not very suitable for aristocrats. To accommodate
wealthy travelers, luxurious structures were constructed with private
rooms, individual sanitation and comforts of an European castle. These
elegant new establishments adopted the French word for mansion
“HOTEL”
The Nishiyama Onsen Keiunkan, a Japanese resort not far from Mount
Fuji, has been in business since 705 A.D. The hotel has been passed down
within the same family for 52 generations. Guinness World Records has
officially recognized it as the oldest continuously running hotel in the
world.

Tourism is one of the world's fastest growing industries and a major source
of foreign exchange and employment generation for many countries. It is
regarded as one of the most remarkable economic and social phenomena of
the past century. It is also a process involving people and is about people,
i.e. knowing people better. It also creates long term relationship between
consumer and provider. The term tourism seem to have been derived from
the word, tour which in turn has been derived from the Latin word
“TORNOS” which means “Internal Compass” or wheel signifying circular
motion. Circle represents a starting point, which ultimately returns back to
its beginning. Therefore, like a circle, a tour represents a journey that is a
round trip, i.e., the act of leaving and then returning to the original starting
point, and therefore, one who takes such a journey can be called a tourist.
Tourism may be defined as the movements of people from their normal
place of residence to another place (with the intention to return) for the
sole purpose of leisure and pleasure

The Taj Mahal Palace, Mumbai
The Oberoi Udaivilas, Udaipur
Burj Al Arab, Dubai
The Plaza Hotel, New York City
Marina Bay Sands, Singapore
Brown’s Hotel, London
Atlantis Bahamas, Nassau
The Beverly Hills Hotel, Los Angeles
Copacabana Palace, Rio de Janiero
La Mamounia, Marrakech
Omni Parker House, Boston

 Classification on the basis of Size.
 Classification on the basis of Star.
 Classification on the basis of Location
 Classification on the basis of Clientele
 Classification on the basis of Ownership.
 Classification on the basis of Level of Services.
 Classification on the basis of Duration of guest stay.

 Small hotel : Hotels with 25 rooms or less are classified as small hotels.
 Medium Hotel: Hotel with 26 to 99 rooms are called medium hotels .
 Large Hotels: Hotels with 100-299 guest rooms are called as large hotels
 Very Large Hotels: Hotels more than 300 guest room are known as very large
hotels.

The classification is done by Ministry of Tourism under which a committee forms
known as HRACC (Hotels and Restaurants Approval & Classification committee)
headed by Director General of tourism comprising of following members :-
Hotel Industry
Travel Agent Association Of India
Departments of Tourism
Principal of Regional Institute of Hotel Management ,Catering Technology &
Applied Nutrition
Hotels are rated as per the below star ratings :-
1 Star
2 Star
3 Star
4 Star
5 Star
5 Star Deluxe

1) Downtown Hotel: A downtown hotel is located in the centre of the city
or within a short distance from business centre, shopping areas,
theatres, public offices etc.
2) Suburban Hotels: As the land cost in the city centre is higher and the
space is limited, some entrepreneurs build their hotels near the
outskirts of the city.
3) Resorts Hotel: Hotels that are located at tourist destination such as hill
station, sea beaches and countryside are referred to as resort hotels.
4) Airport Hotel: Airport Hotels are situated in the vicinity of airport and
other ports of entry.
5) Motel: The word motel is formed by merging two words “motor” and
“hotel”. They are located primarily on highways and provide modest
lodging to highway travelers.

6) Floatels: Floatels are type of lodging properties that float on the surface
of water.
7) Rotels: The hotels which rotate on wheel are called Rotels. It is also called
Motel on wheels. The best example of rotel in India is Palace on Wheels.
8) Boatels: These are luxury boats/yachts which can ferry people from one
place to another.

1) Business or commercial Hotels: Designed to cater to the business traveler,
commercial hotels are generally situated in the city centre.
2) Transient Hotels: Transient hotels cater to the needs of people who are on the
move and need a stopover en route their journey. Located in the close
proximity of ports of entry, such as sea port, airport, and major railway station,
these hotels are normally patronized by transient travelers.
3) Boutique hotels: These are very small and expensive hotels and mainly cater for
elite class.
4) Residential Hotels: As the name suggest, residential hotels provide
accommodation for longer duration.
5) Casino Hotels: Casino hotels provide gambling
facilities, such as Luxor hotel and
casino in Las Vegas.

1) Independent Hotels: These hotels are on ownership basis and do not
have any affiliation or contract through any other property.
2) Chains: When one hotel realizes that they can offer the same services in
other cities, chains of the same hotel are opened in those places.
3) Management Contracts: It is a contract between the owner of the
property and a hotel operator (management contractor) by which the
owner employs the operator as an agent to assume the full
responsibilities for operating and managing the hotel.
4) Time –Share Hotels: A new concept of ownership also called vacation
ownership or holiday ownership concepts, mushrooming up in resorts
areas like hills, beaches, forest.
5) Condominium: Condominium units also called as Condo are
purchased outright and owned by the guest as second homes.

1. Up market/Luxury/World Class Services Hotels: Targeting the affluent
segment of society, hotels in the up-market category offer world class
products with personalized service of highest standards.
2. Mid- Market/Mid- Range Service Hotels: These hotels offer modest
services without the frills and personalized attention of luxury hotels,
and appeal to the largest segment of travelers.
3. Budget/Economy Hotels: It focus on meetings the most basic needs of
guest providing clean, comfortable and inexpensive rooms.

1. Commercial Hotels: The duration of guest stay in these hotels is short,
ranging from a few days to a week.
2. Transient Hotels: Hotels are classed as “mainly transient” when at least
75 percent of their guests are not permanent residents.
3. Semi-resident hotels: These hotels are generally patronized by people
who are staying at the location while in transit to another place. The
duration of stay may range from weeks to some months. They
incorporate the features of both transient and residential hotels.
4. Residential/Apartment Hotel: The residential hotel is basically an
apartment building offering maid service, a dining room, and room
meal service. Residential hotels range from the luxurious to the
moderately priced.

P r e p a r e d b y –
S y e d R a n a S a f i u d d i n
A s s i s t a n t P r o f e s s o r,
M G M - I H M ,
M G M U n i v e r s i t y , A u r a n g a b a d .
20

Introduction to hospitality industry

Recommandé

Recommandé

Contenu connexe

Tendances

Tendances (20)

Similaire à Introduction to hospitality industry

Similaire à Introduction to hospitality industry (20)

Plus de Syed Rana Safiuddin

Plus de Syed Rana Safiuddin (7)

Dernier

Dernier (20)

Introduction to hospitality industry