1. Samarendra SinghaSamarendra Singha
E-mail Id: hemkumarisamar@gmail.com
Mob. No: +919800025369 & +917679895729
Being an energetic and open-minded person, I would like to work in a healthy
and positive environment where I could give my best to the organization, which in turn
accelerate my knowledge base.
PROFESSIONAL PROFILE:
• Experience of supporting large scale network of 3+ Routers & 10+ Switches and 5+ Server and
100+ Desktops.
• Work Experience in basic troubleshooting in Active Directory configuration in client system.
• Monitoring & Basic Troubleshooting for LAN Environment.
• Scheduled backup checking & BIOS & Driver Update in Server.
• Sound Fundamentals on TCP/IP, OSI Model, Windows XP, Windows 7, Windows 8, Windows
2000, Windows 2003 and Responsibilities includes Client Communication, Engineer Movement
and Project Planning etc.
• Basic knowledge of Aruba Device.
• Timely Escalation to Vendors.
• Experience of supporting large scale network of 3+ Routers & 10+ Switches and 5+ Server and
100+ Desktops.
TECHNICAL SKILLS
a) HARDWARE:-
• Assembling, Installation & Configure Desktop PC, Kiosk & POS.
• Worked with Intel Pentium4, Dual Core, Pentium (R) Dual-Core CPU E5700, Core2 Duo etc.
• Worked with Desktop Board - Intel, Asus, Dell etc.
• PC Desktop System Support & Trouble shooting.
b) NETWORK:-
• Implementing Microsoft Networks based on Windows 2000 & Windows 2003, Windows 2008
Servers.
• Configuring DNS, DHCP, Active Directory.
• Users account Policy, Group Policy and File Folder Sharing.
• Internet Sharing, Printer Sharing.
• Maintaining /supporting lab equipment including Server, POS, Kiosk and Desktops
• Configuring & Backup Outlook Express & MS-Outlook & Lotus Notes.
• Basic maintenance of Cisco Routers (series-1841 & 2800) and Switches.
EXPERIENCE DETAILS:-
Total Experience
• 1 Year and 9 Month
Current Employer: DSM INFOCOM PVT. LTD. - (Authorized Partner Of Wipro).
Payroll Partner : DSM INFOCOM PVT. LTD. - (Authorized Partner Of Wipro).
••

2. Client Name : Shoppers Stop Ltd.
Designation : EDP – Desktop Engineer.
Duration : ( 01-01-2014 to till date ) (Under Wipro domain).
Previous Employer: DSM INFOCOM PVT. LTD.- ( Authorized Partner Of IBM ).
Payroll Partner : Network Solution, an IBM Company
Client Name : Shoppers stop Ltd.
Designation : EDP – System Engineer
Band : 6AP1
Duration : ( 27-10-2013 to 31-10-2013 ) (Under IBM domain).
Key Achievements & Responsibilities:
• Installation & Configuration of System Software.
• Configuration of PC-Hardware Peripherals. Devices and their respective Drivers. Managing
System BIOS. System up gradation.
• Format and Partition .System Transfer and Back up.
• Virus protection using antivirus Software.
• Repair of faults & testing, Troubleshooting and Fault diagnosis using diagnostic using
Assembling of PC.
• Implementing & managing workgroup & domain networks using Windows OS.
• After reinstalling the OS necessary setting done as per Site requirement.
• Defining rights and privileges using active directory.
• Configuring DHCP Services, System policy and client configuration using rights and File Sharing
permission.
• Store Setup- Setup all IT devices in new stores.
• Application Management – WINDSS, AS400 & Plutus, MS Office, Open Office, Trend Micro 10.0
etc.
• Linux base KIOSK device handling.
• Linux and Embedded POS machines handling.
• Desktop Management – Installation, troubleshooting & maintenance of all desktop, laptop of
different make & model.
• Mail Management –MS Outlook Client.
• Network Printer primary level diagnosis and troubleshooting.
• Projector and VC device primary level diagnosis and troubleshooting.
• Asset Management – Maintain total IT assets on an IMAC Portal & update it as per requirements,
Reflection in Centralized console, Disposal of Dead Assets.
• Backup Management – Handling Of IOMEGA device
• Project Management – IOS upgrade and Patch implementation.
• Vendor management – Co ordination with Inventory admin and Helpdesk to short out Vendor
related problem.
• Antivirus Management – This deliverable ensures and enables effective Virus Control Mechanism
by applying and updating the antivirus software provided by Shoppers stop IT department on all
the Servers, desktops, POS and laptops. It also includes diagnosis and rectification of any virus
problems incurred on the systems. Always informed customer about the latest viruses & the
preventions regarding that.
• Server Management – Ensure all the servers are working fine by doing the regular tuning of the
servers. Ensure All Servers are getting regular AV definition updates Creation, deletion &
renaming of user accounts from AD through AD team.

3. • Monitoring Day-to-Day calls to meet specified norms on resolution time and closure of calls.
• Managing and maintaining network and system.
• Installing configuring and troubleshooting Windows XP, Windows 7 in Desktop and Microsoft POS
Ready 2009, Version -2.0 and Linux in POS.
• Installing configuring and troubleshooting MS Outlook2003, 2007,2010,2013.
• Installing configuring and troubleshooting various other software.
• Vendor Management (In case of PC , Printer , Hand scanner, Inventory Scanner, POS Hardware
fault).
• Server primary level diagnosis and troubleshooting.
• Check function of EPABX and create HOT line numbers through Digital Phone.
• Taking care of sale updating in Server WINDSS database day to day.
• Daily Cash out and EOD process.
OTHER IT SKILLS
Application : MS Office ( Office 2003, 2007, 2010 and 2013 )
Mail Client : Clients MS Outlook,
Antivirus : Trend Micro Protection & AVG Antivirus, kaspersky internet security
Educational Qualification
Name of Exam Year of Passing Board/University Marks [%] Division /Class
BA 2009 North Bengal University 46 % II
Higher Secondary 2006 W.B.C.H.S.E. 49.9%. II
Madhyamik Pariksha 2004 W.B.B.S.E. 55.87% II
Professional Qualifications
Completed Hardware Technology' (A+), GT Computer Hardware Engineering College .
Completed Certificate Course in Networking. (N+), GT Computer Hardware Engineering College
Completed MCSE GT Computer Hardware Engineering College ,
Having required knowledge on Red Hat Linux and basic router configuration.
PERSONAL DETAILS
Date of Birth : 20-Jul-1988.
Father’s Name : Mr. Subhas Singha
Sex : Male.
Nationality : Indian.
Languages Known : English, Hindi & Bengali.
Marital Status : Unmarried
Strong Point : Responsible, Honest, Hard worker
Hobbies : Reading magazine about new technology and cooking, Playing cricket,
chess.
Mobility : I have no problem to go anywhere around the Globe for my organization.
Contact Details :-
Present: Vill. - Matigara.
Ramakrishna Para,
P.O. + P.S. – Matigara,
Siliguri
Dist.- Darjeeling
Permanent: Vill. + P.O.-Hemkumari,
P.S. – Haldibari
Dist - Coochbeher
State - West Bengal
PIN - 735122

4. State-West Bengal
PIN- 734010
Declaration: ALL THE INFORMATIONS MENTIONED ABOVE ARE TRUE TO THE BEST OF MY KNOWLEDGE AND I SOLEMNLY
BEAR THE RESPONSIBILITY ABOUT THE CORRECTNESS OF ABOVE DETAILS.
Date: __/__/2014 ----------------------------------------
Place: Siliguri Samarendra SinghaSamarendra Singha
(SIGNATURE)