Angel.com powered CTI popsup caller information into Salesforce.com before the call is answered allowing agents to provide a more personalized experience to the callers

1. Salesforce.com ‘Screen Pop’ for Call Center Edition = +

7. Your CRM data drives an improved caller experience “ I see that there’s an order in progress for you. Is that what you’re calling about today?” “ Welcome back! And thanks for your last payment, which was received on December 21 st …” “ I see that you’ve been dealing with a tech support issue. I’ll get you over to the specialist that was helping you earlier.”

8. ‘Screen Pop’ caller data to your agents CTI Integration to Agent Desktop Caller input

9. Click-to-Call to automate & track outbound calls Click the phone number within the lead or contact record An Activity is automatically logged with a recording of the call No more dialing and logging activities

10. Automate routine call center tasks Data Logged Into CRM Case/Order status automatically given to customer Customer All calls are logged and available for reporting within salesforce.com Caller input

11. CTI Reference Deployments & Components IVR ACD/PBX CTI CRM Reference Price Estimate 200 Agents, 1M Calls/Mo Speed $250K HW&SW $15K Support Greater than $500K $50K Support MANY ~$35/Agent/Mo ~$50K Integration 6 months 2 months 3 months Tomorrow MANY FREE Existing CTI OnPrem CTI Hosted CTI CTIaaS