1. Next Generation IT Project Management Excellence by KPI Approach presented by- Sarabjeet Arora, PMP, MBA

2. Table of Contents

4. Successful Project Management demands much more than managing only the triple constraint.

5. Proactive risk management is expected than traditional reactive issue resolutions.

6. Project outcome and performance must be defined, measured and achieved.

7. Same understanding of project requirements and objectives is crucial considering multiple stakeholders.

8. Requirement satisfaction and communication across stakeholders is much more challenging.

9. Competition and global business scenarios fueling the comparison of project management performance.

10. Project outcome must be achieved despite changes in project environment (technology, team, processes).

11. Various technologies have different implementation methodologies and are different stage of its maturity life cycle.

13. What Has Changed Now Than Before?

15. Innovation and delivery excellence focusing on project value adds.

16. Measuring project performance with optimal mix of quantitative and quantitative framework.

17. Aligning and defining project activities to project outcomes and business benefits.

18. Seamless integrated project life cycle from project origination to project outcome

19. Comprehensive view of project management than merely triple constraints

20. Driving project team for SMART performance goals

21. Proactive risk management in complex project environment

24. Motivating

25. Single Definition

26. Enable performance benchmarking

27. True performance assessment

28. Result orientedWhat cannot be measured, that cannot be managed, improved and differentiated.

29. Project KPI Operational Model Margin contribution in long run Performance Goals & Business Outcomes Higher efficiency will lead to cost saving by SMART project delivery Benchmarking & Gap Assessment Performance Results Proactive & Reactive Controlling KPI Measurement Project Performance Analytics Project Intelligence ProjectEnvironment Team Process PMIS Project Learning

31. There is a need to align PMI or Prince-2 framework to specifics of IT projects/services.

32. Holistic performance KPI model must focus on project operations as well strategic objectives.

33. It must be well defined and communicated to stakeholders.

34. Performance Management goals for these KPIs should be driven by project team.

35. KPIs must be SMART (specific, measurable, attainable, relevant, time Bound).

36. KPI performance targets may vary as per project management maturity of customer organizations and delivery team.

37. KPI targets may be aligned to as per technology maturity, functional/ business areas, team composition.

39. Right Data at right time by right people in right manner

40. Team’s discipline and orientation

41. Implementing project management KPI in service organization is a complex project in itself.

42. Data management disciple and accuracy is back bone of this model.

43. This model is iterative improvement model.Core Assumptions: Implementation Mechanism

44. KPI Solution Aligned To PMI Framework Establishing Modern Project Management Framework Business Outcomes KPI KPI KPI KPI KPI KPI KPI KPI KPI PROGRAM MANGEMENET Project Initiation Project Planning SCOPE MANAGEMENT TIME MANAGEMENT COST MANAGEMENT QUALITY MANAGEMENT HUMAN RESOURCES MANAGEMENT RISK MANAGEMENT COMMUNICATION MANAGEMENT PROCURREMENT MANAGEMENT INTEGRATION MANAGEMENT Project Execution Project Monitoring & Controlling Project Closure Governance

45. Key performance indicator (KPI) is a measure of performance. Project performance measures are commonly used to help project organizations to define and evaluate project success, and aligning project delivery capability to its long-term strategic business goals. KPI based Performance Management Performance: Define, measure, achieve, improve, control

47. Consistency and process compliance is must for data accuracy and usefulness.

48. Understanding of Project Management framework (PMI) is pre-requisite.

49. The objective of KPI framework is for achieving project management excellence, but it must be smart and quality data management, rather than un-utilized or in-disciplined data management processes.

50. KPI model has been successful only in disciplined and matured organization.

51. This model needs to be practical, operational and beneficial to organization.

54. KPIs linked with Project Management framework(PMI)

55. Enabling Next Gen Project Management (Analytics, Intelligence, Performance Benchmarking, Proactive Controlling mechanism

56. Project intelligence leading to delivery efficiency and project cost reduction.

57. Creating project management as differentiator other than technical case studies, resource volume or delivery cost.KPI Solution Handbook…. IT Project Management by KPIs Enabling Next Gen Project Management Coming Soon…..

58. Food for Thought What cannot be measured, that cannot be managed, improved and differentiated. Next Gen Project Management framework will differentiate the project managers in class vs. mass categories in up-coming years. Performance Benchmarking is the business need in the competitive IT services industry.

59. Thank You