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د کیفیت د مدیریت نامتو ځیری

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Naim Khalid
Naim Khalid
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‫د‬ ‫کیفیت‬ ‫د‬ ‫مدیریت‬ ‫نامتو‬ ‫ځیری‬ ‫لیکنه‬ : ‫سید‬ ‫محمد‬ ‫خالد‬ - ۷ ‫جون‬ ۲۱۰۲ ‫ددی‬ ‫له‬ ‫کبله‬ ‫چی‬ ‫افغانستان‬ ‫ورسته‬ ‫له‬ ‫جنګونو‬ ‫څخه‬ ‫په‬ ‫یو‬ ‫بحرانی‬ ‫حالت‬ ‫کی‬ ‫واقع‬ ،‫دی‬ ‫او‬ ‫د‬ ‫ځوانو‬ ‫استعدادونو‬ ‫څخه‬ ‫د‬ ‫کار‬ ‫اخستلو‬ ‫زمینه‬ ‫کمه‬ ‫مساعده‬ ‫ده‬ ، ‫او‬ ‫د‬ ‫هغو‬ ‫ځوانانو‬ ‫چی‬ ‫مشتاق‬ ‫ذهنونه‬ ‫یی‬ ‫له‬ ‫منځه‬ ‫ځی‬ ‫او‬ ‫یا‬ ‫هغه‬ ‫کسان‬ ‫چی‬ ‫ورڅخه‬ ‫په‬ ‫دولت‬ ‫کی‬ ‫او‬ ‫یا‬ ‫هم‬ ‫نوروځایونو‬ ‫کی‬ ‫کار‬ ‫اخستل‬ ،‫کیږی‬ ‫انکشاف‬ ‫نه‬ ‫ورکول‬ ‫کیږی‬ . ‫نو‬ ‫ددی‬ ‫له‬ ‫کبله‬ ‫په‬ ‫خپلو‬ ‫دندو‬ ‫کی‬ ‫یی‬ ‫کیفیت‬ ‫په‬ ‫پام‬ ‫کی‬ ‫نه‬ ‫نیسی‬ ‫او‬ ‫یوازی‬ ‫په‬ ‫مقدار‬ ‫باندی‬ ‫تمرکز‬ ‫کوی‬ . ‫نن‬ ‫ورځ‬ ‫ددی‬ ‫فرصت‬ ‫په‬ ‫پیدا‬ ‫کولو‬ ‫سره‬ ‫چی‬ ‫دا‬ ‫د‬ ‫ځوان‬ ‫نسل‬ ‫د‬ ‫نوښت‬ ‫په‬ ‫مجله‬ ‫ک‬ ‫ی‬ ‫چی‬ ‫د‬ ‫سید‬ ‫کرم‬ ‫په‬ ‫ولسوالۍ‬ ‫کی‬ ‫په‬ ‫نشر‬ ،‫رسیږی‬ ‫مفیده‬ ‫او‬ ‫مؤثره‬ ‫استفاده‬ ‫وکړم‬ . ‫یوه‬ ‫ساده‬ ‫لیلکنه‬ ‫چی‬ ‫د‬ ‫کیفیت‬ ‫د‬ ‫مدیریت‬ ‫تهداب‬ ‫ایښودونکی‬ ‫او‬ ‫د‬ ‫هغوی‬ ‫دمهمو‬ ‫کارونو‬ ‫څخه‬ ‫پکښی‬ ‫یادونه‬ ‫شوی‬ ،‫ده‬ ‫د‬ ‫ځوان‬ ‫نسل‬ ‫د‬ ‫رفاه‬ ‫او‬ ‫پرمختګ‬ ‫په‬ ‫هیله‬ ‫ولیکم‬ . ‫دا‬ ‫مقاله‬ ‫د‬ ‫ټولو‬ ‫کسانو‬ ‫لپاره‬ ‫مفیده‬ ‫واقع‬ ‫کیږ‬ ‫ی‬ ‫مګر‬ ‫دهغو‬ ‫کسانو‬ ‫لپاره‬ ‫چی‬ ‫په‬ ‫تولیدی‬ ‫یا‬ ‫مدیریتی‬ ‫پوستونو‬ ‫کی‬ ‫کار‬ ،‫کوی‬ ‫ډیره‬ ‫مرسته‬ ‫کولی‬ ‫شی‬ . ‫په‬ ‫نړۍ‬ ‫کی‬ ‫د‬ ‫تیرو‬ ‫کلونو‬ ‫په‬ ‫ترځ‬ ‫کی‬ ‫ډیر‬ ‫داسی‬ ‫کسان‬ ‫پیدا‬ ‫شوی‬ ‫چی‬ ‫د‬ ‫کیفیت‬ ‫په‬ ‫برخه‬ ‫کی‬ ‫یی‬ ‫ستر‬ ‫کارونه‬ ‫کړی‬ ‫دی‬ ‫او‬ ‫پدی‬ ‫برخه‬ ‫خاص‬ ‫نوم‬ ‫لری‬ . ‫باوجود‬ ‫ددی‬ ‫چی‬ ‫هغوی‬ ‫نن‬ ‫ورځ‬ ‫نشته‬ ‫دی‬ ‫مګر‬ ‫د‬ ‫هغوی‬ ‫د‬ ‫علم‬ ‫څخه‬ ‫په‬ ‫لوړه‬ ‫اندازه‬ ‫استفاده‬ ‫کیږی‬ ‫او‬ ‫د‬ ‫دوی‬ ‫دا‬ ‫تحفه‬ ‫زموږ‬ ‫سره‬ ‫د‬ ‫یوی‬ ‫خاطری‬ ‫په‬ ‫توګه‬ ‫پاتی‬ ‫ده‬ . :‫کړم‬ ‫تعریف‬ ‫کیفیت‬ ‫چی‬ ‫غواړم‬ ‫لمړی‬ ،‫واخلو‬ ‫مطلب‬ ‫ښه‬ ‫څخه‬ ‫موضوع‬ ‫دی‬ ‫د‬ ‫چی‬ ‫خاطر‬ ‫په‬ ‫ددی‬ ‫په‬ ،‫دی‬ ‫شوی‬ ‫لخوا‬ ‫سازمان‬ ‫نړیوال‬ ‫د‬ ‫معیارونو‬ ‫د‬ ‫چی‬ ‫تعریف‬ ‫معیاری‬ ‫یو‬ ‫موږ‬ ‫مګر‬ ، ‫لری‬ ‫تعریفونه‬ ‫بیل‬ ‫بیال‬ ‫کیفیت‬ :‫بیانوو‬ ‫ډول‬ ‫الندی‬ ‫کیفیت‬ ‫کیفیت‬ ‫یا‬ .‫وی‬ ‫وړ‬ ‫قناعت‬ ‫د‬ ‫هغه‬ ‫د‬ ‫چی‬ ‫دی‬ ‫غوښتل‬ ‫محصول‬ ‫هغه‬ ‫د‬ ‫کی‬ ‫ذهن‬ ‫په‬ ‫مشتری‬ ‫دیو‬ ‫یا‬ ‫محصول‬ ‫یو‬ ‫د‬ ‫د‬ ‫چی‬ ‫دی‬ ‫مشخصات‬ ‫هغه‬ ‫ټول‬ ‫خدمت‬ ‫ق‬ ‫د‬ ‫تقاضا‬ ‫د‬ ‫مشتری‬ ‫کیفیت‬ ‫سره‬ ‫ډول‬ ‫ساده‬ ‫په‬ ‫یا‬ ‫او‬ ‫وګرځی‬ ‫وړ‬ ‫ناعت‬ ‫د‬ ‫محصول‬ ‫د‬ ‫تعین‬ ‫در‬ ‫مشخصاتو‬ ‫شویو‬ ‫د‬ ‫لودل‬ .‫ی‬ ‫ډاکټر‬ ‫والټر‬ ‫شوهارټ‬ : ‫دا‬ ‫یو‬ ‫جاپانی‬ ‫متخصص‬ ‫دی‬ ‫چی‬ ‫د‬ ‫لمړی‬ ‫څل‬ ‫لپاره‬ ‫یی‬ ‫د‬ ‫پالن‬ ،‫کولو‬ ‫دهغه‬ ‫عملی‬ ‫کول‬ ، ‫دهغه‬ ‫کتل‬ ‫یا‬ ‫نطارت‬ ‫او‬ ‫بیا‬ ‫سمول‬ ‫او‬ ‫عمل‬ ‫کولو‬ ‫یا‬ ) Plan , do , check & act ‫دوران‬ ‫یی‬ ‫جوړ‬ ‫کړ‬. ‫ورسته‬ ‫دی‬ ‫عالم‬ ‫د‬ ‫پروسی‬ ‫د‬ ‫کنترول‬ ‫تیوری‬ ‫رامنځ‬ ) ‫ته‬ ‫کړه‬ ‫او‬ ‫په‬ ‫آخر‬ ‫کی‬ ‫یی‬ ‫د‬ ‫شوهارټ‬ ‫د‬ ‫تغیر‬ ‫دپروسی‬ ‫تیوری‬ ‫منځ‬ ‫ته‬ ‫راوړله‬. ‫ډاکټر‬ ‫اډوارډ‬ ‫ډیمنګ‬ : ‫یو‬ ‫امریکایی‬ ‫عالم‬ ‫دی‬ ‫چی‬ ‫ورسته‬ ‫د‬ ‫نړیوالی‬ ‫جګړی‬ ‫څخه‬ ‫جاپان‬ ‫ته‬ ‫د‬ ‫بیا‬ ‫رغونی‬ ‫په‬ ‫موخه‬ ‫لیګل‬ ‫شوی‬ ‫وو‬ . ‫خپله‬ ‫ډ‬ ‫اکټری‬ ‫یی‬ ‫په‬ ‫مدیریت‬ ‫کی‬ ‫اخیستی‬ ‫ده‬ ‫او‬ ‫هغه‬ ۰۱ ‫د‬ ‫مدیریت‬ ‫اساسات‬ ، ‫د‬ ‫مدیریت‬ ۷ ‫مړه‬ ‫کوونکی‬ ‫ناروغۍ‬ ‫او‬ ‫د‬ ‫کنترول‬ ‫چارټونه‬ ‫یی‬ ‫موږ‬ ‫ته‬ ‫د‬ ‫علم‬ ‫په‬ ‫ډګر‬ ‫کی‬ ‫پریښی‬ ‫دی‬ . ‫تر‬ ‫ټولو‬ ‫مهم‬ ‫کار‬ ‫یی‬ ‫داوو‬ ‫چی‬ ‫ده‬ ‫د‬ ‫شوهارټ‬ ‫دوران‬ ‫یی‬ ‫مشهور‬ ‫کړ‬ ‫او‬ ‫نن‬ ‫ورځ‬ ‫د‬ Deming cycle ‫یا‬ Deming wheel ‫په‬ ‫نوم‬ ‫سره‬ ‫ی‬ ‫ادیږی‬ .
‫ډاکټر‬ ‫یوسف‬ ‫یوران‬ : ‫د‬ ‫کیفیت‬ ‫درییزه‬ ‫یا‬ quality triology ‫یی‬ ‫منځ‬ ‫ته‬ ‫راوړه‬ . ‫دا‬ ‫درییزه‬ ‫د‬ ‫کیفیت‬ ‫د‬ ‫پالن‬ ، ‫د‬ ‫کیفیت‬ ‫انکشاف‬ ‫ورکول‬ ‫او‬ ‫د‬ ‫کیفیت‬ ‫د‬ ‫کنترول‬ ‫څخه‬ ‫عبارت‬ ‫دی‬ . ‫د‬ ‫کیفیت‬ ‫مدیریت‬ ‫د‬ ‫کیفیت‬ ‫د‬ ‫بهبود‬ ‫او‬ ‫ښه‬ ‫توب‬ ‫په‬ ‫خاطر‬ ‫باید‬ ‫پالن‬ ‫شی‬ ‫تر‬ ‫څو‬ ‫د‬ ‫هغه‬ ‫په‬ ‫مرسته‬ ‫د‬ ‫کارونو‬ ‫او‬ ‫فعالیتونو‬ ‫کیفی‬ ‫کچه‬ ‫لوړه‬ ،‫شی‬ ‫دا‬ ‫پالن‬ ‫شوی‬ ‫کارونه‬ ‫باید‬ ‫تر‬ ‫نژدی‬ ‫لید‬ ‫الندی‬ ‫وساتل‬ ‫شی‬ ‫تر‬ ‫څو‬ ‫د‬ ‫پالن‬ ‫شوو‬ ‫موخو‬ ‫یا‬ ‫اهدافو‬ ‫څخه‬ ‫انحراف‬ ‫ونکړی‬ ‫او‬ ‫باید‬ ‫دا‬ ‫دوران‬ ‫په‬ ‫همدی‬ ‫ډول‬ ‫سره‬ ‫ادامه‬ ‫پیدا‬ ‫کړی‬ . ‫آرمانډ‬ ‫فیګن‬ ‫بن‬ : ‫دا‬ ‫هغه‬ ‫څوک‬ ‫دی‬ ‫چی‬ ‫د‬ ‫لمړی‬ ‫څل‬ ‫لپاره‬ ‫یی‬ ‫د‬ ‫ټولیز‬ ‫کیفی‬ ‫کنترول‬ ‫یا‬ Total quality control ‫په‬ ‫دریو‬ ‫مرحلو‬ ‫کی‬ ‫منځ‬ ‫ته‬ ‫راوړ‬ . ‫دا‬ ‫مرحلی‬ ‫یی‬ ‫عبارت‬ ‫دی‬ ‫د‬ ‫کیفی‬ ‫رهبرۍ‬ ، ‫معاصره‬ ‫کیفی‬ ‫تکنالوژی‬ ‫او‬ ‫د‬ ‫کیفیت‬ ‫په‬ ‫وړاندی‬ ‫سازمانی‬ ‫تعهد‬ ‫یا‬ ‫قول‬ . ‫ډیمنګ‬ ‫د‬ ‫یا‬ ‫دوران‬ ‫ځرخ‬ ‫کول‬ ‫پالن‬ ‫کول‬ ‫اجرأ‬ ‫کول‬ ‫لیدنه‬ ‫سمول‬ ‫بیا‬ ‫تصحح‬ ‫یا‬ ‫کول‬ ‫د‬ ‫کیفیت‬ ‫درییزه‬ ‫کیفیت‬ ‫د‬ ‫کول‬ ‫پالن‬ ‫کیفیت‬ ‫د‬ ‫کول‬ ‫ښه‬ ‫کیفیت‬ ‫د‬ ‫کنترول‬
‫ډاکټر‬ ‫کاورو‬ ‫ایشیکاوا‬ : ‫دا‬ ‫ډاکټر‬ ‫یو‬ ‫جاپانۍ‬ ‫مدیر‬ ‫وو‬ . ‫او‬ ‫د‬ ‫لمړی‬ ‫څل‬ ‫لپاره‬ ‫یی‬ ‫د‬ ‫ایشیکاوا‬ ‫ډیاګرام‬ ‫منځ‬ ‫ته‬ ‫راوړ‬ . ‫او‬ ‫ورسته‬ ‫یی‬ ‫د‬ ‫کیفیت‬ ‫اوه‬ ‫اساسی‬ ‫ابزار‬ ‫یا‬ ‫وسیلی‬ ‫منځ‬ ‫ته‬ ‫راوړلی‬ . ‫ضمننآ‬ ‫ایشیکاوا‬ ‫د‬ ‫ټولیزکیفیت‬ ‫یا‬ Total Quality ‫فلسفه‬ ‫هم‬ ‫منځ‬ ‫ته‬ ‫راوړه‬ . ‫ډاکټر‬ ‫جنی‬ ‫چی‬ ‫تګوچی‬ : ‫دا‬ ‫ډاکټر‬ ‫هم‬ ‫د‬ ‫جاپان‬ ‫وو‬ . ‫دی‬ ‫ډاکټر‬ ‫یوه‬ ‫میتودولوژی‬ ‫منځ‬ ‫ته‬ ‫رواړه‬ ‫چی‬ ‫د‬ ‫تګوچی‬ ‫د‬ ‫میتودولوژۍ‬ ‫په‬ ‫نامه‬ ‫سره‬ ‫یادیږی‬ ‫او‬ ‫ن‬ ‫ن‬ ‫ورځ‬ ‫د‬ ) ‫ډیزان‬ ‫په‬ ‫کیفیت‬ ‫کی‬ ( ‫اصطالح‬ ‫ورته‬ ‫کاریږی‬ . ‫شیګوشینګو‬ : ‫هغه‬ ‫څوک‬ ‫دی‬ ‫چی‬ ‫د‬ ‫لمړی‬ ‫څل‬ ‫لپاره‬ ‫یی‬ ‫هغه‬ ‫سیستم‬ ‫منځ‬ ‫ته‬ ‫راوړ‬ ‫چی‬ ‫د‬ ‫هغه‬ ‫په‬ ‫اساس‬ ‫په‬ ‫فابریکه‬ ‫کی‬ ‫کثافات‬ ‫او‬ ‫ټول‬ ‫هغه‬ ‫وسایل‬ ‫چی‬ ‫په‬ ‫کار‬ ‫نه‬ ،‫وی‬ ‫لیری‬ ‫کیږی‬ ‫چی‬ ‫دا‬ ‫سیستم‬ ‫یی‬ ‫د‬ Poka yoke ‫په‬ ‫نوم‬ ‫یاد‬ ‫کړ‬ ‫او‬ ‫د‬ ‫اشتباه‬ ‫د‬ ‫د‬ ‫تصح‬ ‫ح‬ ‫معنی‬ ‫ورکوی‬ . ‫یعنی‬ ‫کله‬ ‫چی‬ ‫کثافات‬ ‫او‬ ‫هغه‬ ‫شیان‬ ‫چی‬ ‫د‬ ‫استفاده‬ ‫وړ‬ ‫نه‬ ‫وی‬ ‫په‬ ‫کاری‬ ‫چاپیلایر‬ ‫کی‬ ‫زیات‬ ،‫شی‬ ‫نو‬ ‫د‬ ‫باکیفیته‬ ‫کار‬ ‫او‬ ‫د‬ ‫محصول‬ ‫نهایی‬ ‫کیفیت‬ ‫زیانمن‬ ‫کوی‬ . ‫دی‬ ‫عالم‬ ‫او‬ ‫مدیر‬ ‫د‬ ‫یو‬ ‫بل‬ ‫جاپانی‬ ‫سره‬ ‫چی‬ ‫ټای‬ ‫چیانو‬ ‫نومیده‬ ‫هم‬ ‫کار‬ ‫وکړ‬ ‫چی‬ ‫پدی‬ ‫وخت‬ ‫کی‬ ‫یی‬ ‫د‬ ‫ټویوټا‬ ‫موټرونو‬ ‫د‬ ‫تولید‬ ‫سیستم‬ ‫یا‬ Toyota production system ‫منځ‬ ‫ته‬ ‫راوړ‬ . ‫ددی‬ ‫سیستم‬ ‫ښه‬ ‫توب‬ ‫دادی‬ ‫چی‬ ‫تولید‬ ‫یوازی‬ ‫هغه‬ ‫وخت‬ ‫صورت‬ ‫نیسی‬ ‫چی‬ ‫کله‬ ‫مشتری‬ ‫څخه‬ ‫غوښتنه‬ ‫ترالسه‬ ‫کړی‬ ‫نو‬ ‫پدی‬ ‫ډول‬ ‫سره‬ ‫دوی‬ ‫د‬ ‫ډیر‬ ‫مصرف‬ ‫څخه‬ ‫مخنیوی‬ ‫کوی‬ ‫او‬ ‫دی‬ ‫سیستم‬ ‫ته‬ ‫یی‬ ‫بل‬ ‫نوم‬ ‫ورکړ‬ ‫چی‬ ‫د‬ Just In Time (JIT) .‫یادیږی‬ ‫فلیف‬ ‫کروس‬ ‫بای‬ : ‫یو‬ ‫امریکایی‬ ‫عالم‬ ‫وو‬ . ‫هغه‬ ‫د‬ ) ‫کیفیت‬ ‫پاک‬ ‫د‬ ‫یا‬ )‫ی‬ ) ‫کیفیت‬ ‫خالی‬ ‫دی‬ ( ، ‫تیوری‬ ‫یی‬ ‫منځ‬ ‫ته‬ ‫راوړه‬ ‫چی‬ ‫ورته‬ Quality is free ‫کلمه‬ ‫استعمالیده‬ . ‫دی‬ ‫عالم‬ ‫ویل‬ ‫چی‬ ‫کله‬ ‫د‬ ‫محصول‬ ‫کیفیت‬ ‫ښه‬ ‫وی‬ ‫نو‬ ‫هغه‬ ‫په‬ ‫لوړه‬ ‫بیه‬ ‫خرځیږی‬ ‫او‬ ‫مشتری‬ ‫به‬ ‫هم‬ ‫راضی‬ ‫وی‬ . ‫کروسبای‬ ‫یوه‬ ‫بله‬ ‫تیوری‬ ‫هم‬ ‫منځ‬ ‫ته‬ ‫راو‬ ‫ړه‬ ‫چی‬ ‫ویل‬ ‫یی‬ Zero defect ‫یا‬ ‫هیځ‬ ‫خساره‬ ‫یا‬ ‫خراب‬ ‫محصول‬ ‫باید‬ ‫وجود‬ ‫نلری‬ . ‫معنی‬ ‫دا‬ ‫چی‬ ‫دخراب‬ ‫محصول‬ ‫کچه‬ ‫باید‬ ‫کمه‬ ‫نشی‬ ‫بلکه‬ ‫هغه‬ ‫په‬ ‫بشپړه‬ ‫توګه‬ ‫له‬ ‫منځه‬ ‫یوړل‬ ‫شی‬ . ‫تای‬ ‫چیانو‬ : ‫هغه‬ ‫جاپانی‬ ‫مدیری‬ ‫دی‬ ‫چی‬ ‫دلمړی‬ ‫ځل‬ ‫لپاره‬ ‫یی‬ ‫د‬ ۷ ‫کثافتونو‬ ‫یا‬ ‫اضافی‬ ‫او‬ ‫نه‬ ‫غوښتونکو‬ ،‫کارونو‬ ‫فعالیتونو‬ ‫او‬ ‫وسایلو‬ ‫نوم‬ ‫لړ‬ ‫یی‬ ‫جوړ‬ ‫کړ‬ ‫او‬ ‫وی‬ ‫ویل‬ ‫چی‬ ‫دا‬ ‫ټول‬ ‫هغه‬ ‫فعالیتونه‬ ‫دی‬ ‫چی‬ ‫نهایی‬ ‫محصول‬ ‫ته‬ ‫خاص‬ ‫اقتصادی‬ ‫ارزښت‬ ‫نشی‬ ‫ورکولی‬ . ‫ده‬ ‫په‬ ‫هغه‬ ‫وخت‬ ‫کی‬ ‫کثافت‬ ‫د‬ Muda ‫په‬ ‫نامه‬ ‫سره‬ ‫یاد‬ ‫کړی‬ ‫وو‬ . ‫پدی‬ ‫نوم‬ ‫لړ‬ ‫کی‬ ‫اضافی‬ ‫تولید‬ ، ‫په‬ ‫ګودام‬ ‫کی‬ ‫شته‬ ‫محصوالت‬ ، ‫منظره‬ ،‫محصوالت‬ ‫حرکت‬ ، ،‫ترانسپورت‬ ‫د‬ ‫م‬ ‫حصول‬ ‫بیا‬ ‫ترمیم‬ ‫یا‬ ‫کارول‬ ‫او‬ ‫زیات‬ ‫پروسس‬ ،‫کول‬ ‫شامل‬ ‫وو‬ .

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