1. HUB
OFFICIAL NEWSLETTER
THE BIGTHE BIG
PICTUREPICTURE
KNOWLEDGE
ZONE
THE LATEST UPDATES
AND FEATURES FOR
CENTRA CRM AND HCM
COMMENT
CENTRA HUB’S CEO
SHARES INSIGHTS
ON THE TRENDS OF
HUMAN CAPITAL
MANAGEMENT
AIMING TO IMPROVE ITS SALES MANAGEMENT, LEASING AND
PROCUREMENT OPERATIONS, AVENUE ADDRESS SELECTS CENTRA CRM
THIS ISSUE: HOW CENTRA REMS CAN TRANSFORM THE REGION’S REAL ESTATE MARKET
December 2016 • Issue 3
COMPANY
NEWS
CENTRA SIGNS
ON DEEPSA
TECHNOLOGIES AS
PARTNER IN INDIA
HUB
EMERGING SOLUTIONS
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4. 4 CENTRA HUB December 2016 www.centrahub.com
CaseStudy
E
stablished in 2012 with a
vision of leadership in the
field of assets management
as well as properties and
provisions of full specialty
service lines, Avenue Address CPM &
GM (AA) works towards meeting all the
underlying activities towards achieving
its vision to develop strategies to meet
the needs of its clientele and business
partners. Over the past four years, the
company has grown and expanded its
operations. In 2016, AA was incorpo-
rated under AZAM Holdings as its fla-
gship company integrating all the other
services of its sister companies.
Among its prime service lines, AA
has shown commendable performance
on facility planning & management,
projects management, whether built-in
handovers or specified contracts, per-
sonnel competency training & develop-
ment, and full investments. AA focuses
its strategies on highlighting cost cont-
rol while sustaining quality manage-
ment in its systems’ framework.
“Our participation in the field of
property & asset management, which
extends to provisions of full facility ser-
vices, has evidently grown in numbers
as well as how our end users choose to
retain their contracts with us. We not
only take the best of care of our part-
ners’ assets and government assets
but also deliver an assurance that the
tenants in our managed facilities are
AVENUE ADDRESS ENHANCES
BUSINESS PROCESSES
WITH CENTRA CRM
AVENUE ADDRESS IMPLEMENTED CENTRA CRM TO
IMPROVE OPERATIONAL EFFICIENCIES OF ITS SALES
MANAGEMENT, LEASING AND PROCUREMENT TEAMS
delines is not an easy task, our
team ensures that the site mana-
gement and the tenants involve-
ment comply with each policy as
set by the government - not only
ZonesCorp but also all the rela-
ted attached agencies that mo-
nitor these assets & cities’ opera-
tions. AA’s objective here is not
just maintaining the long-term
value of the built-in assets but
going the full haul to providing a
home-like living environment to
all our tenants,” commented Ms.
Deborah.
“Efficiency in contracts per-
formance for our principals, a
full understanding of each end-
user’s culture in a multi-nationa-
lity environment and addressing
their needs carefully while imp-
lementing each compliance po-
licy, and also taking into account
the fluctuating market and eco-
nomic scenario, is what AA’s ma-
nagement assures. It’s a cycle lin-
ked to each other that we try our
very best to sustain,” she added.
From managing 2,500 tenancy
contracts and 22 buildings in
2012, AA now manages almost
40,000 tenancies with around 70
buildings and continues to grow.
AA delivers all aspect of organi-
sation functions and is careful in
“We also
deployed Centra
CRM basically for
our sales man-
agement, leasing
and procurement.
Together, these
systems provide
us efficiency
and accuracy
from within and
the end-result
is our smooth
operations that
satisfies our
principals and
end users.”
DeborahGayA.Dayrit,CEOofAvenueAddress/AZAMHoldingsLLC
Deborah Gay A.
Dayrit,
CEO of Avenue
Address/AZAM
Holdings LLC
given utmost care, humanitarian, safe,
secured, healthy and hygienic living
conditions,” said Ms. Deborah Gay A.
Dayrit, CEO of Avenue Address/AZAM
Holdings LLC.
“In the last four years, wherein our
pilot services mainly focused in Staff
Accommodation facilities, under the
monitoring and control of the Higher
Corporation for Specialized Economic
Zones, or Zones-Corp-Workers Re-
sidential Unit, our management has
assured and sustained the mandatory
regulations and general directives imp-
lementation from built-in to soft and
hard services. We work with active par-
ticipation of our clients from contracts
administration to services deliveries
-and that to me is called “strength”,”
she added.
AA has acquired full operations and
facility management contracts from
developers such as Residence Village
Inn 1 and 2 formerly under Bin Salem
Investments, Taj Resorts 2 now under
Al Nasser Properties LLC, and part in-
vestments on clusters at Construction
Workers Residential City (CWRC) under
Al Rayan Holdings LLC. These villages
and cities operate with approvals and
certifications from Zones-Corp-WRC
issued to AA for full compliance to UAE
Government Regulations & Standards.
“We take great pride in our com-
petent and dependable team. While
operating with the full compliance gui-
5. December 2016 CENTRA HUB 5www.centrahub.com
CaseStudy
system integrations as it continues to
seek areas of improvements to achie-
ve its vision of leadership.
“Diversification and the vast
upgrade in technology play a very
important role in smooth opera-
tions of our facilities. To monitor
and manage our back-end segment,
we have Focus 8 ERP taking care of
our daily activities. We aligned our
vision with the objective of opera-
ting with push-button-all-integra-
ted software that would allow us
to reduce our workload and provi-
de accurate data with an impact of
costs reduction that result to reve-
nue,” explained Ms. Deborah.
“We also deployed Centra CRM
basically for our sales management,
leasing and procurement. Together,
these systems provide us efficiency
and accuracy from within and the
end-result is our smooth operations
that satisfies our principals and
end users.
“After all, having 40,000 residents
and growing daily, more than 400
companies in our long list of cliente-
le, 14 major service lines provisions,
and compliance policies to consis-
tently uphold, accuracy is one of the
key requirements to avoid chaos.”
AA reviewed CRM solutions from
other vendors too but after a tho-
rough evaluation, they decided to
go with Centra CRM because it of-
fered them real-time access to in-
formation from all their buildings,
facilities and inventories, which
would allow them to serve their
customers and residents better.
“Centra CRM is highly customisab-
le and was seamlessly integrated
with our backend ERP - Focus 8.
We now have better flow of infor-
mation from ERP to CRM and vice
versa, which is one of the key rea-
sons for us choosing Centra, which
other vendors couldn’t provide us,”
she adds.
“The CRM gives us a history of
the assets at a glance. For examp-
“Mapping
their unique
operational
requirements
into Centra CRM
was a challenge,
which our team
handled ef-
ficiently with full
support from the
AA team. We are
confident they
will experience
the myriads of
benefits of Cen-
tra CRM soon.”
le, if an air-conditioner has been
giving trouble, we can look at the
history of that particular unit to see
how many times it was repaired and
if it needs to be replaced with a new
one. This helps us take a decision
quickly,” she added.
Centra CRM offers Avenue Address
a centralised database with real-time
data and gives them all the informa-
tion related to their customers and
residents at their fingers tips, whe-
re they can retrieve their history,
analyse patterns and offer customers
access to real-time information that
allows them to make better informed
decisions. The CRM allows the com-
pany to have tighter controls on its
costs and inventory as the software
gives them a clearer picture of the
status of their assets thus helping in
cost savings, inventory control and
better customer service. The solution
has helped AA derive complete visi-
bility of its operations and ensured
the timely reporting to customers,
where they can be assured of the
well-being of their work force.
“Centra CRM gives our customers
more confidence in our management
and they will notice that we are not
only systematic or strict in imple-
menting our ground rules physically
and practically but also the manage-
ment has a very systematic dele-
gation of monitoring activities. It
provides insights of all the activi-
ties at the accommodation sites
and Centra has provided us with
info as per our request,” com-
mented Ms. Debroah.
“Centra has offered us a di-
versification to becoming a
paperless organisation, where
everything will be transferred
online. With Centra, we have
become more systematic and
are able to monitor our general
maintenance, procurement and
our planned preventive main-
tenance (PPM) with all of these
aligned and linked to each ot-
her,” she added.
“Avenue Address is a leading
reputed company in asset, faci-
lities and property manage-
ment and we are very happy to
be part of their success story.
Mapping their unique opera-
tional requirements into Cent-
ra CRM was a challenge, which
our team handled efficiently
with full support from the AA
team. We are confident they
will experience the myriads of
benefits of Centra CRM soon,”
concluded Mr. Vikas Naik, Vice
President, Centra Technologies.
Ms. Deborah and the executive management team at Avenue Address.
Vikas Naik,
Vice President, Cen-
tra Technologies.
6. 6 CENTRA HUB December 2016 www.centrahub.com
KnowledgeZone
A
large number of cum-
bersome processes, rules
and regulations of the re-
gional real estate indust-
ry have been built into
Centra’s Real Estate Management Sys-
tem (REMS)- Sales and Leasing Modu-
le, thereby delivering efficiencies for
end users and their organisations.
Specifically, Centra REMS – Sales
and Leasing Module, caters to the as-
pects of selling or leasing real estate
assets from multiple perspectives. The
Centra REMS solution easily caters to
such requirements through its robust
processes of maintaining real estate
data, sales personnel, marketing acti-
vities related to the sales or leasing of
the assets, as well as leads, opportu-
nities, accounts, contacts, proposals,
negotiations management, agreement
management, registration, snag list,
possession and delivery, and finally
culminating in payment follow ups to
close the transaction lifecycle, with
deployment available from the pers-
pectives Real Estate developers, inves-
tors, or consortiums and Real Estate
Brokers alike.
Specific areas of functionality inc-
lude reminder and task monitoring
automation that ensures that the
Centra REMS system acts like a digital
assistant to the business process teams
ensuring that it keeps track of all acti-
vities that need to be done, and provi-
des the tools to help the teams deliver
CENTRA TAKES AIM
AT REAL ESTATE
MARKET
CENTRA REMS BRINGS EASE OF OPERATION TO REAL
ESTATE SALES AND LEASING
• Management of emails, SMS,
other communication through
centralised portal
Sales Module
Looking first into the Sales Mo-
dule, there are four principal
stages: Pre-sales, Sales, Services
and Optional Services
Presales
The pre-sales process stage in-
volves lead management, which
can be generated through diffe-
rent campaign types including
email, tele-campaign, fundrai-
ser and roadshows. These can be
mapped into the system along
with their status as active, inac-
tive or planned. Details of po-
tential buyers and the property
they are interested in can be sys-
tematically defined in this mo-
dule. Once a potential customer
shows interest a sales executive
is assigned to them.
Sales
The stage involves site visits,
property and unit specification,
negotiation and sale finalisa-
tion. Site visits are hosted by
the seller, where they show a
variety of properties in detail.
This takes them to the next sta-
ge which is unit and property
specification. Under the unit’s
Specific areas
of functional-
ity include
reminder and
task monitor-
ing automation
that ensures
that the Centra
REMS system
acts like a
digital assistant
to the business
process teams
ensuring that
it keeps track
of all activities
that need to
be done, and
provides the
tools to help the
teams deliver
those tasks in a
complete, timely
fashion.
those tasks in a complete, timely fas-
hion. Activities ranging from sales or
lease contracts, renewals, termina-
tion, rate change management, in-
ventory availability, snag lists, refur-
bishment, and legal processes are all
covered under their own workflows
and processes.
Centra REMS provides owners of
properties with information such as
financials, budgets, receipts, alerts
and sundry documents. It maintains
real-time lists of available, reserved
and leased units and follows up leads
and opportunities. It provides work-
flows to manage process from leasing
to possession and sub-processes into
facilities management, cancellations
and transfers. It can manage collec-
tions of payments based on predefi-
ned milestones and schedules and
generates project-wise reports on
lease performance.
The solution attempts to reduce
some of the pain points including:
• Maintains the difference in infor-
mation entitlement between the
owner of the property and the te-
nant of the property
• Manages the task of autogenerating
individual invoices according to va-
rious heads and forwarding them to
specific owners
• Provides owners with history
of invoices and receipts and
payment options CentraREMSprovidesinformationsuchasfinancials,budgetsandreceipts.
7. December 2016 CENTRA HUB 7www.centrahub.com
KnowledgeZone
option, various fields like property
type, area, floor, dimensions, status
and budget can be defined. After
the customer has determined the
property, the negotiations begin
where the type of payment and
mode of payment is discussed.
Payments can be linked to project
milestone propagation of the pro-
perty. Some conditions of payment
have been predefined. One condi-
tion is the seller is entitled to receive
payment based on the percentage of
work completed. Another condition
is that bank finance cannot be acces-
sed until 50% of the job is comple-
ted. Other methods of payments if
selected, like cash and instalment
payments do not have predefined re-
gulations based on job completion.
Documentation and Legalisation
The stage includes Reservation, Re-
gistration and Possession. Once the
booking has been made the legal
data has to be captured. A Reserva-
tion is the process of compiling the
legal contract between the buyer
and the seller that legally obligates
the buyer to buy the property and
the seller to sell the property. The
contract request can be raised th-
rough workflow notifications once
the booking is closed.
The legal details are then sent to
the management who create a reser-
vation approval for the sales execu-
tive to get approval from the buyer.
The buyer is entitled to alterations
until they approve it and end the re-
servation process. The inbuilt work-
flow process includes triggers based
on defined time limits for every sta-
ge followed by escalations, alerts,
reminders that will be generated till
the reservation cycle is closed.
Reservation is followed by Re-
gistration, which is the process of
submitting the Sales Purchase Ag-
reement to the government for it to
become legally recognised. Once the
agreement is signed, executed, regis-
tered and the process of registration
has been paid for by both the parti-
es, it implies that the deal has been
officially sealed. After this the seller
hands over the access to the buyer
completing the Possession stage.
Additional Services
The additional services stage inc-
ludes customisation for which the
system maintains a snag list. Cus-
tomisation requests are generated
by filling out an application form,
which is reviewed by the seller to
check if it is in line with their estab-
lished norms.
If it requires additional appro-
val, there is a requirement analysis
followed by an estimation that will
generate a quote and a decision
process whether the quote needs to
be paid by the seller or buyer.
Leasing Module
The Leasing module has four stages
built into the Centra REMS, which
are similar to the Sales Module, with some differences.
After the deal is closed for leasing, the customer has to
fill out a Know Your Customer (KYC) application facilitated
by the broker because the seller is entitled to have the legal
and personal information of the customer before leasing
his property.
In the lease contract, the start and end date are mentio-
ned along with other information like payment schedule,
number of cheques in instalments and bank details if any.
Another process is the increment and decrement rules that
is a part of the workflow. A renewal policy is to be followed
where any increments or decrements have to be notified six
months prior to expiry. The termination of the lease cont-
ract requires three months’ notification.
All these processes are triggered inside the workflow mo-
dule. Alerts about increment, decrement, status quo and
termination can be sent from the system on the basis of the
end of contract date. In case of a no-termination clause, the
contract can be auto-renewed within the system and noti-
fications sent out.
In summary, the CentraHub REMS, Sales and Leasing,
gives ease of use for property owners through its inbuilt
holistic tools. It gives a 360-degree visibility of leads and
opportunities for both buyers and tenants. It is a one-stop
solution for all the core functionalities and requirements of
real estate sales and leasing management.
TheCentraHubREMS,SalesandLeasing,giveseaseofuseforpropertyownersthroughitsinbuiltholistictools.
8. 8 CENTRA HUB December 2016 www.centrahub.com
ProductNews
Integration to Tally
Centra CRM is now integrated to Tally so
that any master or transaction can be posted
from CRM to Tally. Also reports from tally
can be viewed from CRM, user need not lo-
gin to Tally.
Customer Portal for Owner’s Association in
Real Estate Management System
Centra’s OA application is a web-based, mul-
ti-login and highly secure portal designed on
the CRM platform to serve owner’s associa-
tion, tenants and building managers. The
system is RERA complaint and as per the
laws mandated by the government body.
Viewing Today’s task list and updating the
same from any screen
Now the user can maintain his today’s task
list and update them directly from any screen,
just by clicking on the time on the header.
Tabbed View, Multi-Pane and Split View
The user can easily manage his previous
screens by enabling tabbed view wherein
his previous screens will be opened as mul-
ti tabs. Split view makes the life easier for
viewing the details or history of a module for
all the records in the list view.
Backtracking from Dashboard
All the summary reports and graphs
from dashboard will now show the data
pertaining to the summary item or graph
component clicked.
Signature control for Tabs
Now the user can use the Signature control
field for getting the signatures from custo-
CENTRA CRM AND HCM
FEATURES
BOTH CENTRA CRM AND HCM BOAST CUTTING-EDGE FEATURES
THAT ENRICH CUSTOMER EXPERIENCE
formation from an employee portfolio. All
the information will be displayed in a single
place without having to go through multiple
screens and clicks.
Interactive Organisation Chart
The organisation chart has been revamped
to make it more interactive. One can now
click on any employee on the chart and
check out the required details related to the
employee profile.
Active Directory Integration
HCM can now integrate with Active Direc-
tory Services to provide authentication and
authorisation mechanisms for better security
within the organisation network domain.
Auto selection of ESS/HCM based on user
No need to select the required portal/app-
lication on login. Based on the email Id, the
ESS/HCM comes auto-selected by default.
Showing last login time and IP details
System now captures and displays the emp-
loyee last login time and IP details for furt-
her tracking
Approval through E-mails
Send and Receive approval links for loans,
leaves or any other employee transaction
via email.
mers or vendors over a tablet and capture
the same against that record.
Print Layout Import & Export
The user can do all his customisations in
print layout locally in client backups and
import the same in production environment
of client
Workflow Link Module
Workflow is enhanced to load the details
from one module to other module where in
the user can map the fields of source module
to target module. On selection of the source
module in the target module all the mapped
fields will be pre-loaded in the screen fields.
API enhancements
API Connector interface for checking API
responses prior to implementing the same
in external modules.
Grid Body Row as New Record in Work flow
One can map each body row of source mo-
dule to a new record of target module in
workflow. They can also filter the body rows
of source module to create a target module
with only those records.
New User Experience (UX)
Our latest release on the user experience
comes with better navigation, additional
feature of mouse-over display of the menu
shortcuts for the tab and mobile users, ap-
pealing theme and crisp transition between
operational screens.
Employee portfolio search
A global search, to quickly get any or all in-
9. December 2016 CENTRA HUB 9www.centrahub.com
CompanyNews
C
entra Hub announced that it has
signed on India-based Deepsa
Technologies as its sales and imp-
lementation partner in the country.
Deepsa Technologies, an end to end
implementation and value added partner with
technology expertise in software solutions, web
development, content management, and creati-
ve design, will help sell and deploy Centra’s cut-
ting-edge Customer Relationship Management
(CRM) and Human Capital Management (HCM)
solutions across India. The core competence of
Deepsa is around development of customised
solutions based on deep understanding of the
endcustomerrequirements.
After conducting a due diligence of compa-
ring several CRM and HCM products from the
C
entra Hub announced that it
has signed Protea Infotech, a
Pune-based software solutions
company, as its exclusive part-
ner in Pune, India. According to
the agreement, Protea will promote, sell and
implement Centra CRM and HCM solutions
to all industry segments across Pune and its
surrounding areas in Maharashtra, India.
“Protea, which provides solutions in the
space of HRMS and Tally Accounting Solu-
tions, has now added Centra CRM to provide
end-to-end integrated technology solutions
to its clients,” says Kaushik Doshi, Managing
Director, Protea Infotech Pvt. Ltd.
The company was in search of a CRM that
CENTRA SIGNS DEEPSA TECHNOLOGIES
AS PARTNER FOR INDIA
PROTEA ADDS CENTRA HUB TO ITS PORTFOLIO
DEEPSA WILL SELL AND DEPLOY CENTRA’S BEST-IN-CLASS CRM AND HCM SOLUTIONS ACROSS
THE COUNTRY
PROTEA TO FOCUS ON INCREASING CENTRA’S MARKET SHARE ACROSS ITS MARKET SEGMENTS
market, Deepsa felt there is a close synergy be-
tween the SaaS model followed by Centra Hub
and its expertise in web-based technologies.
Deepsa believes Centra’s cloud enablement,
its interoperability with other applications, as
well as the competitive price points with other
applications, will help the company to make
quick inroads in the country. This partnership
will help Centra in its go-to-market activities
in order to reach the large number of small and
medium business across India.
Deepsa Technologies will play a key role in
helping to deploy applications from Centra
Hubintomulti-vendorback-endenvironments
in businesses. The close relationships Deepsa
Technologies shares with its end-user clients
and its ability to customise solutions based on
was customizable to cater to the ever-chan-
ging needs of its customers and integration-
ready with Tally and other systems that
it already sells and implements within its
region. Protea evaluated multiple CRM sof-
tware solutions from different vendors and
decided to go with Centra CRM as it was the
ideal solution for its customers.
As part of its partnership agreement,
Protea plans to promote Centra through its
strong network of channel partners, marke-
ting consultants and through direct sales.
The company will use digital marketing,
road shows and industry exhibitions to inc-
rease Centra’s visibility and sales in Pune
and its surrounding cities.
enduserrequirements,willbeanaddedadvan-
tage for Centra. The company plans to promote
Centra’s CRM and HCM solutions by participa-
ting in events such as trade shows, expos and
niche industrial meets.
DeepsaTechnologieswillplayakeyroleinhelpingto
deployapplicationsfromCentraHubintomulti-vendor
back-endenvironmentsinbusinesses.
Kaushik Doshi, Managing Director, Protea
Infotech Pvt. Ltd.
10. 10 CENTRA HUB December 2016 www.centrahub.com
Comment
O
rganisations are rethinking
human resources function
as digital technologies are
changing every aspect of
how a company collabora-
tes with its employees. To embrace these
changes and in order to create real busi-
ness value, human resources organisa-
tions need a modern and smart human
resources strategy, which can meet ex-
pectations in terms of business perfor-
mance as well as individual employees.
Centra HCM (Human Capital Mana-
gement) has been successful at changing
the face of how human resources func-
tions drive business growth at various
organisations in Middle East today.
Nisith Naik, CEO of Centra Hub, be-
lieves that every organisation is diffe-
rent in terms of business model and ob-
jectives but enabling growth depends
on its people. Today transformation via
human capital management is a post-
modern ERP initiative, where HCM is
either a part of the ERP solution or a
separate module that fits in to the exis-
ting ERP. In fact, Gartner expects the
HCM solutions market to exceed $10
billion in 2016, which clearly indicates
the potential the software has in terms
of streamlining business operations.
A good indicator of the growth of hu-
man capital management software is
the number of aggressive vendors who
have not just made heavy investments
continuously but also tried to corner the
EVOLVING EXPECTATIONS
FOR HUMAN CAPITAL
MANAGEMENT WITH CENTRA
NISITH NAIK IS THE CEO OF CENTRA HUB, A RENOWNED FAST
GROWING PLAYER IN THE SOFTWARE INDUSTRY. IN THIS
ARTICLE, NISITH SHARES HIS EXPERTISE ON THE TRENDS IN
HUMAN CAPITAL MANAGEMENT
ruitment and Onboarding, Com-
pensation and Benefits, Leave
Management, Increment, Trans-
fers, Payroll, Loans and other im-
portant aspects.
Every organisation further
must manage the solution well
once deployed via dashboard ma-
nagement and regular analysis,
else the investment does not reap
the fullest of returns possible.
Some of the key features of
Centra HCM in line with these
emerging trends include:
• Quick deployment - employees
can start using human capital
management within three days
of installation
• Easy Integration with any ERP,
• Training kit provided for quick
help available anytime for
Centra HCM users
Users of Centra HCM have vouc-
hed that irrespective of size of or-
ganisation it is possible to achieve
100% ROI within 12 months of
deployment.
Nisith is quite confident about
this integrated, user friendly
platform that can not only ma-
nage the internal Human Re-
sources of a company but also
empower employees to raise
their productivity levels and
contribute towards the success
of their respective teams.
“HCM broadly
addresses areas
related to manag-
ing Organisa-
tional Structure,
Employee
Information,
Recruitment
and Onboarding,
Compensation
and Benefits,
Leave Manage-
ment, Increment,
Transfers, Pay-
roll, Loans and
other important
aspects.”
NisithNaik,CEOofCentraHub.
Nisith Naik,
CEO of Centra Hub
market with new innovations such as
HCM Software-as-a-Service and HCM-
in-Cloud. Having said that, the ROI of
deploying this software depends on the
right selection for which every organi-
sation needs to understand its priorities.
HCM as a solution is complete when it
covers Recruitment, Onboarding, Emp-
loyee Leaves, Loans, Daily Attendance,
Time Sheets, Payroll, Talent manage-
ment, Performance management and
Appraisals, Training, Competency Ma-
nagement and Succession Planning.
Once company objectives are defined
and the right HCM module is selected, it
is certain that monetary as well as other
tangible benefits such as better producti-
vity and talent management is possible.
Nisith affirms that the right human
capital management will be a catalyst
in the right decision making in terms of
responding to a company’s trends over
the years, managing and retaining good
employees,aswellasestablishingabase-
line for the existing HC function.
An organisation that supports human
capital management, provides emp-
loyees with clearly defined and consis-
tently communicated performance ex-
pectations. With this software, the HCM
systems usually go beyond basic human
resources functions by adding integrated
talent-management features via their
virtual nature. HCM broadly addresses
areasrelatedtomanagingOrganisational
Structure, Employee Information, Rec-
12. Enables you to deliver an outstanding customer experience
Generate insight on customer behavior for your sales team
Track effectiveness of activities and campaigns
Facilitates collaboration between team members
Comprehensive reports help you make informed decisions
Marketing Campaign
Management
Support Tracking
Pre-Sales
Connecting
theDots
Campaign
Management
E-mail&
TeleMarketing
SaleForce
Mangement
Service&Support
Mangement
Intelligent
Dashboards&Reports
Seamless
ERPIntegration
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