Cloud computing is #1 on Gartner’s top ten technologies for 2012. How much do you know about this disruptive technology? We’ll take a look at cloud computing in the context of Human Capital Management, and especially as it pertains to Workforce Management and Scheduling, where the cloud computing case is particularly compelling. We’ll define the aspects of cloud computing that are pertinent to you. Next, we’ll look at decision criteria. Is your organization a fit for cloud based WFM? After that comes implementation.We’ll cover the characteristics of these projects, and let you know what to watch out for. Lastly, what should you expect in terms of ongoing benefits? You can watch a full video presentation here: http://ity.vc/webi220

1. Employee Scheduling in the Cloud
Scott Brown
President, Sability
Rob Leonard
Chief Operating Officer, Sability

2. What We Will Cover
> Introductions
> What is the Cloud?
> Are you right for the cloud?
> How do you implement in the cloud?
> What are the long term benefits?

3. The Cloud Vision
HR
System
POS
System
CRM
System
WFM
System
©2009 Sability, Inc. All rights reserved.

4. The Cloud Vision
HR
System
POS CRM
System
System
WFM
System
©2009 Sability, Inc. All rights reserved.

5. The Cloud Reality
WFM
System
POS
System
©2009 Sability, Inc. All rights reserved.

6. Software as a Service
(SaaS)
> Business model for software in the Cloud
> Hosted and/or Managed by software vendor
> Typically one Code base
> Shared Architecture
> Pricing – Per Employee Per Month (PEPM)
> Web Browser Access
> Defined Points for System Integration
©2009 Sability, Inc. All rights reserved.

7. SaaS Solutions
Pro’s & Con’s
> Minimal Infrastructure > Limited data access
> No IT resources required > No customizations
> No upgrade costs > No control of upgrade timing
> Vendor hosting expertise > Immature products
> Scalability > Products moved to the cloud
> No large Cap-Ex
> Lower implementation costs
> Speed to innovation
> Simple fee model
> Security
> Accessibility
> Incentive for customer service
> Green – Lower Energy
Consumptions
©2009 Sability, Inc. All rights reserved.

8. Benefits of SaaS WFM &
Scheduling
> Consolidate Data
> Processing Power
> Mobile Infrastructure
– Built in
– Secure
> Web 2.0 Usability (newer apps)
– Ease of Use
– User Adoption
> Adaptation to changes
– Business Rules
– Compliance
– Legal
– Union
©2009 Sability, Inc. All rights reserved.

9. SaaS Scheduling:
A Day in the Life
> Scenario
– Employees need to access schedules from outside of
work
• When do I come in?
• What am I assigned to do?
• Report unplanned absence
– Supervisor notification of employee not reporting
– Push out request to fill a shift
– Shift filled by employees with little effort
©2009 Sability, Inc. All rights reserved.

10. SaaS Scheduling – Am I ready?
> Do we need a new system?
– Current System Issues
– Missing Functionality
• Is our Company Ready?
• Will our Company support a SaaS model?
©2009 Sability, Inc. All rights reserved.

11. SaaS Scheduling: Y/N
Yes No
©2009 Sability, Inc. All rights reserved.

12. Pick a Vendor - Do your
Homework
> SaaS is not a slam-dunk
> SaaS adopters advised extra attention be paid to these key areas:
– Evaluate vendor roadmap and enhancement history
• Did the vendor meet targets in the past?
• Are planned enhancements pertinent to your requirements?
• What have the vendors customers experienced when upgraded?
– Assess vendor management teams
• Does the management team have a successful track record?
– Request detailed documentation around security
• SAS 70 Type II or ISO 27001
– Evaluate integration capabilities closely
• Capabilities need to be designed into the API
• Represents a large part of implementation effort
©2009 Sability, Inc. All rights reserved.

13. SaaS Uptime
> Know the 9’s Downtime
Uptime %
> Get the vendor’s definition per week
– Uptime vs. Application Availability 95% 8.4 hours
> Interfaced vs. Integrated 97% 5.04 hours
Solutions 98% 3.36 hours
– Ask about “module” outages
99% 1.68 hours
– Are there instances of data interface
downtime? 99.90% 10.1 minutes
> Understand disaster recovery 99.99% 1.01 minutes
plans and redundancy
©2009 Sability, Inc. All rights reserved.

14. How long will this take?
> Short Answer – It Depends
> SaaS Implementations typically are much
shorter then Hosted Implementations
> Timelines tend to be more predictable then
traditional implementations
©2009 Sability, Inc. All rights reserved.

15. Configuring
> I configure the system WHERE???
Test
Production
system
©2009 Sability, Inc. All rights reserved.

16. Should I consider SaaS WFM
and Scheduling?
> Yes, absolutely!
– Know what you are getting into
– Evaluate vendors on proper criteria
– Compare TCO between SaaS and License solutions
©2009 Sability, Inc. All rights reserved.

17. Thank you
scott.brown@sability.com
404-521-2001 x2090
rob.leonard@sability.com
404-521-2001 x2095
twitter: @sability
©2009 Sability, Inc. All rights reserved.