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Learn from my mistakes
  then go out and make
       your own!
      Kirstie magowan
Kirstie Magowan – Learn from my mistakes…then go out and make your own!
If you have
never made a
mistake, then
you have not
been trying
hard enough!
© NinaMalyna - Fotolia.com
#TFT12: Kirstie Magowan
Remember why you do what you do -
You only have a job because you have
customers who need you!
© marinini - Fotolia.com
They are all just painful and
                               humiliating learning
                                   experiences!




© Dan Marsh - Fotolia.com
• Concentrate
  on the
  outcomes
• The tools are
  incidental
                  © alphaspirit - Fotolia.com
© .shock - Fotolia.com




© michaeljung - Fotolia.com




                              Umbrella © Pixel Embargo - Fotolia.com
The New Adventures of Wonderwoman ©ABC 1976
Star Trek – The Next Generation ©CBS 1990
Just because you CAN does not
      mean you SHOULD!
#TFT12: Kirstie Magowan
© Natis - Fotolia.com
• Find out what the real requirements are
• Don’t over-engineer your solution, just
  because you can!
© rsooll - Fotolia.com
• If it is not important
  – forget about it!
That was My Mistake © Split Enz 1977
© masterzphotofo - Fotolia.com
• Not knowing what you know does not
  make someone stupid
• Respect other people’s abilities




                                   © Andre- Fotolia.com
© masterzphotofo - Fotolia.com
• Too many negative connotations
• Dehumanising
• Let’s think of something new!
#TFT12: Kirstie Magowan
© alexmillos - Fotolia.com
#TFT12: Kirstie Magowan
© apops - Fotolia.com
•   Remember what you are there for
•   Do your own job
•   Put your customers ahead of the technology
•   Soft skills are just as important as technical
#TFT12: Kirstie Magowan
#TFT12: Kirstie Magowan
© Antonio Gravante - Fotolia.com
© Karramba Production - Fotolia.com
“Absorb what is
 useful, Discard
what is not, Add
what is uniquely
   your own”
                   Bruce Lee, 1940-1973
© archideaphoto - Fotolia.com   © zhu difeng - Fotolia.com
#TFT12: Kirstie Magowan
© Giuseppe Parisi - Fotolia.com
• Roles are not the same as employees
• ITSM, whatever guidance is used, is scalable
• No matter how small the business, you are
  never to small for best practice
© M.studio - Fotolia.com
© olly - Fotolia.com
#TFT12: Kirstie Magowan
• Only categorise what you mean
  to report on
• Keep up with your housekeeping!
• Constantly review and adjust
• K.I.S.S
© gigra - Fotolia.com
© Andrey_Arkusha - Fotolia.com
© goodluz - Fotolia.com
© iQoncept - Fotolia.com
© vege - Fotolia.com
• Understand the business drivers
• You don’t need to articulate absolutely
  everything
• Rely on your team to have some initiative and
  common sense
• Create a RACI matrix before you start
• Know who is responsible
© Sergey Nivens - Fotolia.com
© Yabresse - Fotolia.com
© Blend Images - Fotolia.com
When things have gone wrong with any
relationship you need to find a way to rebuild
shattered trust. Without trust there will never
be true cooperation.




                                © Minerva Studio - Fotolia.com
Sometimes taking one step backward is the
       fastest way to go forward

                                            © jahmaica - Fotolia.com
#TFT12: Kirstie Magowan
Learn to tell the difference between
those who are ready to change and
those who are not




                     © auremar - Fotolia.com
© pitris - Fotolia.com
© lpstudio - Fotolia.com
• Install toolset
• Introduce best practice
• Amalgamate teams

                            © ispstock2 - Fotolia.com
•   Make sure you are all on the same page
•   Speak to ALL the key players early
•   Research the business
•   Build relationships before you get there




                                          © NinaMalyna - Fotolia.com
© Sergiy Serdyuk - Fotolia.com
Best practices were badly needed…but
• The organisation was immature
• There was an entrenched silo mentality
• Management threw the solution over the
  fence and then wanted nothing more to do
  with it
© Mopic - Fotolia.com
#TFT12: Kirstie Magowan
‘All great changes are
preceded by chaos’
                           Deepak
              Chopra


                               © Yong Hian Lim - Fotolia.com
© northernexposure - Fotolia.com
You will never be
                               the best that you
                              can be if you don’t
                                   push the
                               boundaries, take
                                chances and be
                                prepared to be
                                    wrong.


© Yuri Arcurs - Fotolia.com
#TFT12: Kirstie Magowan
© Varina Patel - Fotolia.com
Doctor Who ©BBC
‘Trust your own instincts.
Your mistakes might as well
be your own instead of
someone else’s’

                Billy Wilder
“Negative results are just what I want. They’re
just as valuable to me as positive results. I can
never find the thing that does the job best until I
find the ones that don’t.”
© hohojirozame - Fotolia.com
kirstie.magowan@gmail.com
Skype – verso_kirstiem
Twitter - @KirstieMagowan
LinkedIn
AboutMe
WITH THANKS TO OUR SPONSOR
     bmc FOOTPRINTS

     #TFT returns may 2013

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#TFT12: Kirstie Magowan