SlideShare une entreprise Scribd logo
1  sur  24
Télécharger pour lire hors ligne
ROB ENGLAND
Dead Cat Syndrome
DEAD CAT SYNDROME
Rob England (The IT Skeptic)
v9
Operational Readiness
Organisational Readiness
A reduction in:
• incidents
• support calls
• problems and errors
• …and hence costs
• reputational damage
• other losses and consequences
And an increase in
• usage
• customer satisfaction
• staff morale
• return on investment
Without proper operational readiness:
• IP is lost
• operations carries a cost
• services are less stable
• support unable to respond
• changes are a higher risk
• operational failures
• risk of data loss
Rob England, Dead Cat Syndrome by The IT Skeptic
Four Strategies for Preventing Dead
Cat Syndrome
Warranty period
Operational robustness
Organisational change
Communication
image © Canstockphoto.com
Testing
Utility
Warranty
Operational
Acceptance
image © Canstockphoto.com
Warranty period
image © Canstockphoto.com
Who owns it in the warranty period?
Operational robustness
image © Canstockphoto.com
Operational Acceptance Criteria
Non-Functional Requirements
image © Canstockphoto.com
Organisational change
• Transfer of IP
• SLAs, OLAs and UCs
• Administration roles and
procedures
• Escalation paths
Communication
Liaison
Service design
Project support
image © Canstockphoto.com
Gate-keeping
image © Two Hills Ltd
Liaison
image © Canstockphoto.com
Service
design
image © Canstockphoto.com
Project support
image © Canstockphoto.com
Project persuasion
image © Canstockphoto.com
Four Strategies for Preventing Dead
Cat Syndrome
Warranty period
Operational robustness
Organisational change
Communication
image © Canstockphoto.com
Nobody deserves a
dead cat
Rob England
www.itskeptic.org
All slides © Copyright 2011-2013 Two Hills Ltd www.twohills.co.nz. All rights reserved

Contenu connexe

Tendances

Roadmap 101 of the ServiceNow business platform
Roadmap 101 of the ServiceNow business platformRoadmap 101 of the ServiceNow business platform
Roadmap 101 of the ServiceNow business platformSheetal Kale
 
The Service-Oriented Enterprise with ServiceNow
The Service-Oriented Enterprise with ServiceNowThe Service-Oriented Enterprise with ServiceNow
The Service-Oriented Enterprise with ServiceNowAspediens
 
Indus productization-brief
Indus productization-briefIndus productization-brief
Indus productization-briefindusaviation
 
Expect More Value. Get More Value.
Expect More Value. Get More Value.Expect More Value. Get More Value.
Expect More Value. Get More Value.Riverbed Technology
 
Lavacon 2014: But will it fit in my bathroom? Creating a single interface for...
Lavacon 2014: But will it fit in my bathroom? Creating a single interface for...Lavacon 2014: But will it fit in my bathroom? Creating a single interface for...
Lavacon 2014: But will it fit in my bathroom? Creating a single interface for...Mark Peterson
 
PTC Acquires Leading Internet of Things Platform Provider ThingWorx
PTC Acquires Leading Internet of Things Platform Provider ThingWorxPTC Acquires Leading Internet of Things Platform Provider ThingWorx
PTC Acquires Leading Internet of Things Platform Provider ThingWorxPTC
 
SAP INTEGRATIONS WITH SERVICENOW
SAP INTEGRATIONS WITH SERVICENOWSAP INTEGRATIONS WITH SERVICENOW
SAP INTEGRATIONS WITH SERVICENOWAspediens
 
Better Together: The Winning Strategy of Unified Ownership - AppSphere16
Better Together: The Winning Strategy of Unified Ownership - AppSphere16Better Together: The Winning Strategy of Unified Ownership - AppSphere16
Better Together: The Winning Strategy of Unified Ownership - AppSphere16AppDynamics
 
Key criteria for choosing APM solutions for the next normal: analysis of surv...
Key criteria for choosing APM solutions for the next normal: analysis of surv...Key criteria for choosing APM solutions for the next normal: analysis of surv...
Key criteria for choosing APM solutions for the next normal: analysis of surv...eG Innovations
 
Servicenow getting started with automation webinar 18 aug 2020
Servicenow getting started with automation webinar 18 aug 2020Servicenow getting started with automation webinar 18 aug 2020
Servicenow getting started with automation webinar 18 aug 2020ServiceNow1
 
Ll Bean Modernizes And Transforms Itsm Using Service Now 7 17 12 (2)
Ll Bean Modernizes And Transforms Itsm Using Service Now 7 17 12 (2)Ll Bean Modernizes And Transforms Itsm Using Service Now 7 17 12 (2)
Ll Bean Modernizes And Transforms Itsm Using Service Now 7 17 12 (2)diannadams
 
Mike Siegler at INCOSE Minneapolis, 2014
Mike Siegler at INCOSE Minneapolis, 2014Mike Siegler at INCOSE Minneapolis, 2014
Mike Siegler at INCOSE Minneapolis, 2014Etherios
 
IT-as-a-Service: Ushering the New Era of Service Aware Cloud - Session Sponso...
IT-as-a-Service: Ushering the New Era of Service Aware Cloud - Session Sponso...IT-as-a-Service: Ushering the New Era of Service Aware Cloud - Session Sponso...
IT-as-a-Service: Ushering the New Era of Service Aware Cloud - Session Sponso...Amazon Web Services
 
Lean data center, a telco experience by Andrea Pinnola, Telecom Italia
Lean data center, a telco experience by Andrea Pinnola, Telecom ItaliaLean data center, a telco experience by Andrea Pinnola, Telecom Italia
Lean data center, a telco experience by Andrea Pinnola, Telecom ItaliaInstitut Lean France
 
Applying cmm model to asset information management
Applying cmm model to asset information managementApplying cmm model to asset information management
Applying cmm model to asset information managementARC Advisory Group
 
How «Toyota Way» principles guided the architecture of Toyota’s product datah...
How «Toyota Way» principles guided the architecture of Toyota’s product datah...How «Toyota Way» principles guided the architecture of Toyota’s product datah...
How «Toyota Way» principles guided the architecture of Toyota’s product datah...Institut Lean France
 

Tendances (20)

Roadmap 101 of the ServiceNow business platform
Roadmap 101 of the ServiceNow business platformRoadmap 101 of the ServiceNow business platform
Roadmap 101 of the ServiceNow business platform
 
The Service-Oriented Enterprise with ServiceNow
The Service-Oriented Enterprise with ServiceNowThe Service-Oriented Enterprise with ServiceNow
The Service-Oriented Enterprise with ServiceNow
 
Indus productization-brief
Indus productization-briefIndus productization-brief
Indus productization-brief
 
Expect More Value. Get More Value.
Expect More Value. Get More Value.Expect More Value. Get More Value.
Expect More Value. Get More Value.
 
Jan Oeberg, ITAMOrg: New IT Asset Management Organization launched (TFT14 Sum...
Jan Oeberg, ITAMOrg: New IT Asset Management Organization launched (TFT14 Sum...Jan Oeberg, ITAMOrg: New IT Asset Management Organization launched (TFT14 Sum...
Jan Oeberg, ITAMOrg: New IT Asset Management Organization launched (TFT14 Sum...
 
1E and Servicenow integration
1E and Servicenow integration1E and Servicenow integration
1E and Servicenow integration
 
Lavacon 2014: But will it fit in my bathroom? Creating a single interface for...
Lavacon 2014: But will it fit in my bathroom? Creating a single interface for...Lavacon 2014: But will it fit in my bathroom? Creating a single interface for...
Lavacon 2014: But will it fit in my bathroom? Creating a single interface for...
 
PTC Acquires Leading Internet of Things Platform Provider ThingWorx
PTC Acquires Leading Internet of Things Platform Provider ThingWorxPTC Acquires Leading Internet of Things Platform Provider ThingWorx
PTC Acquires Leading Internet of Things Platform Provider ThingWorx
 
SAP INTEGRATIONS WITH SERVICENOW
SAP INTEGRATIONS WITH SERVICENOWSAP INTEGRATIONS WITH SERVICENOW
SAP INTEGRATIONS WITH SERVICENOW
 
Better Together: The Winning Strategy of Unified Ownership - AppSphere16
Better Together: The Winning Strategy of Unified Ownership - AppSphere16Better Together: The Winning Strategy of Unified Ownership - AppSphere16
Better Together: The Winning Strategy of Unified Ownership - AppSphere16
 
Key criteria for choosing APM solutions for the next normal: analysis of surv...
Key criteria for choosing APM solutions for the next normal: analysis of surv...Key criteria for choosing APM solutions for the next normal: analysis of surv...
Key criteria for choosing APM solutions for the next normal: analysis of surv...
 
Servicenow getting started with automation webinar 18 aug 2020
Servicenow getting started with automation webinar 18 aug 2020Servicenow getting started with automation webinar 18 aug 2020
Servicenow getting started with automation webinar 18 aug 2020
 
Ll Bean Modernizes And Transforms Itsm Using Service Now 7 17 12 (2)
Ll Bean Modernizes And Transforms Itsm Using Service Now 7 17 12 (2)Ll Bean Modernizes And Transforms Itsm Using Service Now 7 17 12 (2)
Ll Bean Modernizes And Transforms Itsm Using Service Now 7 17 12 (2)
 
My path to you
My path to youMy path to you
My path to you
 
Mike Siegler at INCOSE Minneapolis, 2014
Mike Siegler at INCOSE Minneapolis, 2014Mike Siegler at INCOSE Minneapolis, 2014
Mike Siegler at INCOSE Minneapolis, 2014
 
IT-as-a-Service: Ushering the New Era of Service Aware Cloud - Session Sponso...
IT-as-a-Service: Ushering the New Era of Service Aware Cloud - Session Sponso...IT-as-a-Service: Ushering the New Era of Service Aware Cloud - Session Sponso...
IT-as-a-Service: Ushering the New Era of Service Aware Cloud - Session Sponso...
 
ITIL ServiceNow offerings
ITIL ServiceNow offeringsITIL ServiceNow offerings
ITIL ServiceNow offerings
 
Lean data center, a telco experience by Andrea Pinnola, Telecom Italia
Lean data center, a telco experience by Andrea Pinnola, Telecom ItaliaLean data center, a telco experience by Andrea Pinnola, Telecom Italia
Lean data center, a telco experience by Andrea Pinnola, Telecom Italia
 
Applying cmm model to asset information management
Applying cmm model to asset information managementApplying cmm model to asset information management
Applying cmm model to asset information management
 
How «Toyota Way» principles guided the architecture of Toyota’s product datah...
How «Toyota Way» principles guided the architecture of Toyota’s product datah...How «Toyota Way» principles guided the architecture of Toyota’s product datah...
How «Toyota Way» principles guided the architecture of Toyota’s product datah...
 

En vedette

ServiceNow by eStomi - ITSM & BSM Consulting
ServiceNow by eStomi - ITSM & BSM ConsultingServiceNow by eStomi - ITSM & BSM Consulting
ServiceNow by eStomi - ITSM & BSM ConsultingeStomi Technologies
 
HGConcept-CMDB-Service Design
HGConcept-CMDB-Service DesignHGConcept-CMDB-Service Design
HGConcept-CMDB-Service DesignHGConcept Inc.
 
SplunkLive! Austin Customer Presentation - Xerox
SplunkLive! Austin Customer Presentation - XeroxSplunkLive! Austin Customer Presentation - Xerox
SplunkLive! Austin Customer Presentation - XeroxSplunk
 
HGConcept-ITOM-Service Centric Operations
HGConcept-ITOM-Service Centric OperationsHGConcept-ITOM-Service Centric Operations
HGConcept-ITOM-Service Centric OperationsHGConcept Inc.
 
Zenoss & ServiceNow Integration - Incident Management & CMDB
Zenoss & ServiceNow Integration - Incident Management & CMDBZenoss & ServiceNow Integration - Incident Management & CMDB
Zenoss & ServiceNow Integration - Incident Management & CMDBZenoss
 
SACM Workshop Best Practice and Road Map Implementation Process Guide - PL Co...
SACM Workshop Best Practice and Road Map Implementation Process Guide - PL Co...SACM Workshop Best Practice and Road Map Implementation Process Guide - PL Co...
SACM Workshop Best Practice and Road Map Implementation Process Guide - PL Co...Phil Tishberg
 
18BC03_Discovery_Enables_Accurate_CMDB_Hinkle_DiscoverFinancial
18BC03_Discovery_Enables_Accurate_CMDB_Hinkle_DiscoverFinancial18BC03_Discovery_Enables_Accurate_CMDB_Hinkle_DiscoverFinancial
18BC03_Discovery_Enables_Accurate_CMDB_Hinkle_DiscoverFinancialTim Hinkle
 
Kpi asset management
Kpi asset managementKpi asset management
Kpi asset managementremaphemiller
 

En vedette (9)

HGConcept-ITAM-Design
HGConcept-ITAM-DesignHGConcept-ITAM-Design
HGConcept-ITAM-Design
 
ServiceNow by eStomi - ITSM & BSM Consulting
ServiceNow by eStomi - ITSM & BSM ConsultingServiceNow by eStomi - ITSM & BSM Consulting
ServiceNow by eStomi - ITSM & BSM Consulting
 
HGConcept-CMDB-Service Design
HGConcept-CMDB-Service DesignHGConcept-CMDB-Service Design
HGConcept-CMDB-Service Design
 
SplunkLive! Austin Customer Presentation - Xerox
SplunkLive! Austin Customer Presentation - XeroxSplunkLive! Austin Customer Presentation - Xerox
SplunkLive! Austin Customer Presentation - Xerox
 
HGConcept-ITOM-Service Centric Operations
HGConcept-ITOM-Service Centric OperationsHGConcept-ITOM-Service Centric Operations
HGConcept-ITOM-Service Centric Operations
 
Zenoss & ServiceNow Integration - Incident Management & CMDB
Zenoss & ServiceNow Integration - Incident Management & CMDBZenoss & ServiceNow Integration - Incident Management & CMDB
Zenoss & ServiceNow Integration - Incident Management & CMDB
 
SACM Workshop Best Practice and Road Map Implementation Process Guide - PL Co...
SACM Workshop Best Practice and Road Map Implementation Process Guide - PL Co...SACM Workshop Best Practice and Road Map Implementation Process Guide - PL Co...
SACM Workshop Best Practice and Road Map Implementation Process Guide - PL Co...
 
18BC03_Discovery_Enables_Accurate_CMDB_Hinkle_DiscoverFinancial
18BC03_Discovery_Enables_Accurate_CMDB_Hinkle_DiscoverFinancial18BC03_Discovery_Enables_Accurate_CMDB_Hinkle_DiscoverFinancial
18BC03_Discovery_Enables_Accurate_CMDB_Hinkle_DiscoverFinancial
 
Kpi asset management
Kpi asset managementKpi asset management
Kpi asset management
 

Similaire à Rob England, Dead Cat Syndrome by The IT Skeptic

Flatirons.NEXT - EMC Southern California User Group
Flatirons.NEXT - EMC Southern California User GroupFlatirons.NEXT - EMC Southern California User Group
Flatirons.NEXT - EMC Southern California User GroupFlatirons Solutions®
 
Comcast, Integra LifeSciences, LPL Financial, and Smucker's - Doing Your ERP ...
Comcast, Integra LifeSciences, LPL Financial, and Smucker's - Doing Your ERP ...Comcast, Integra LifeSciences, LPL Financial, and Smucker's - Doing Your ERP ...
Comcast, Integra LifeSciences, LPL Financial, and Smucker's - Doing Your ERP ...Oracle
 
IDC & Gomez Webinar --Best Practices: Protect Your Online Revenue Through Web...
IDC & Gomez Webinar --Best Practices: Protect Your Online Revenue Through Web...IDC & Gomez Webinar --Best Practices: Protect Your Online Revenue Through Web...
IDC & Gomez Webinar --Best Practices: Protect Your Online Revenue Through Web...Compuware APM
 
Tier program services, by Dana Smith. Data Center Summit
Tier program services, by Dana Smith. Data Center SummitTier program services, by Dana Smith. Data Center Summit
Tier program services, by Dana Smith. Data Center SummitDCC Mission Critical
 
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company ProfileDaemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company ProfileDaemonMarketing
 
Overcoming Barriers to the Cloud
Overcoming Barriers to the Cloud Overcoming Barriers to the Cloud
Overcoming Barriers to the Cloud Andy Milsark
 
Good IT Project Management
Good IT Project Management Good IT Project Management
Good IT Project Management William Francis
 
More databases. More hackers.
More databases. More hackers.More databases. More hackers.
More databases. More hackers.Imperva
 
Business processes in the cloud
Business processes in the cloudBusiness processes in the cloud
Business processes in the cloudLykle Thijssen
 
Database Security, Better Audits, Lower Costs
Database Security, Better Audits, Lower CostsDatabase Security, Better Audits, Lower Costs
Database Security, Better Audits, Lower CostsImperva
 
Implats Cloud Journey
Implats Cloud JourneyImplats Cloud Journey
Implats Cloud JourneyPaul Cooper
 
Clover Infotech Corporate PPT
Clover Infotech Corporate PPTClover Infotech Corporate PPT
Clover Infotech Corporate PPTSwetha Elias
 
Extending Microsoft Dynamics CRM with Integrations, Customizations and Reporting
Extending Microsoft Dynamics CRM with Integrations, Customizations and ReportingExtending Microsoft Dynamics CRM with Integrations, Customizations and Reporting
Extending Microsoft Dynamics CRM with Integrations, Customizations and ReportingEmtec Inc.
 
Demystifying Cost and Implementation Challenges with Adaptive Insights
Demystifying Cost and Implementation Challenges with Adaptive InsightsDemystifying Cost and Implementation Challenges with Adaptive Insights
Demystifying Cost and Implementation Challenges with Adaptive InsightsAdaptive Insights
 
Marlabs Capability Overview: Insurance
Marlabs Capability Overview: Insurance Marlabs Capability Overview: Insurance
Marlabs Capability Overview: Insurance Marlabs
 
Krome Technology In a Nutshell
Krome Technology In a NutshellKrome Technology In a Nutshell
Krome Technology In a NutshellKrome Technology
 
The Cloud 101: Benefits, Risks, & Budgeting for 2016
The Cloud 101: Benefits, Risks, & Budgeting for 2016The Cloud 101: Benefits, Risks, & Budgeting for 2016
The Cloud 101: Benefits, Risks, & Budgeting for 2016Net at Work
 
Oracle Retail Merchandising System – Stay ahead in the marketplace
Oracle Retail Merchandising System – Stay ahead in the marketplaceOracle Retail Merchandising System – Stay ahead in the marketplace
Oracle Retail Merchandising System – Stay ahead in the marketplaceaspiresystem
 
PeopleSoft FSCM 9.2 Webinar Presentation
PeopleSoft FSCM 9.2 Webinar PresentationPeopleSoft FSCM 9.2 Webinar Presentation
PeopleSoft FSCM 9.2 Webinar PresentationEmtec Inc.
 

Similaire à Rob England, Dead Cat Syndrome by The IT Skeptic (20)

Flatirons.NEXT - EMC Southern California User Group
Flatirons.NEXT - EMC Southern California User GroupFlatirons.NEXT - EMC Southern California User Group
Flatirons.NEXT - EMC Southern California User Group
 
Comcast, Integra LifeSciences, LPL Financial, and Smucker's - Doing Your ERP ...
Comcast, Integra LifeSciences, LPL Financial, and Smucker's - Doing Your ERP ...Comcast, Integra LifeSciences, LPL Financial, and Smucker's - Doing Your ERP ...
Comcast, Integra LifeSciences, LPL Financial, and Smucker's - Doing Your ERP ...
 
IDC & Gomez Webinar --Best Practices: Protect Your Online Revenue Through Web...
IDC & Gomez Webinar --Best Practices: Protect Your Online Revenue Through Web...IDC & Gomez Webinar --Best Practices: Protect Your Online Revenue Through Web...
IDC & Gomez Webinar --Best Practices: Protect Your Online Revenue Through Web...
 
Tier program services, by Dana Smith. Data Center Summit
Tier program services, by Dana Smith. Data Center SummitTier program services, by Dana Smith. Data Center Summit
Tier program services, by Dana Smith. Data Center Summit
 
Daemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company ProfileDaemon Software and Services - Introduction & Company Profile
Daemon Software and Services - Introduction & Company Profile
 
Overcoming Barriers to the Cloud
Overcoming Barriers to the Cloud Overcoming Barriers to the Cloud
Overcoming Barriers to the Cloud
 
Good IT Project Management
Good IT Project Management Good IT Project Management
Good IT Project Management
 
More databases. More hackers.
More databases. More hackers.More databases. More hackers.
More databases. More hackers.
 
Choosing and Using Cloud Services with SharePoint
Choosing and Using Cloud Services with SharePointChoosing and Using Cloud Services with SharePoint
Choosing and Using Cloud Services with SharePoint
 
Business processes in the cloud
Business processes in the cloudBusiness processes in the cloud
Business processes in the cloud
 
Database Security, Better Audits, Lower Costs
Database Security, Better Audits, Lower CostsDatabase Security, Better Audits, Lower Costs
Database Security, Better Audits, Lower Costs
 
Implats Cloud Journey
Implats Cloud JourneyImplats Cloud Journey
Implats Cloud Journey
 
Clover Infotech Corporate PPT
Clover Infotech Corporate PPTClover Infotech Corporate PPT
Clover Infotech Corporate PPT
 
Extending Microsoft Dynamics CRM with Integrations, Customizations and Reporting
Extending Microsoft Dynamics CRM with Integrations, Customizations and ReportingExtending Microsoft Dynamics CRM with Integrations, Customizations and Reporting
Extending Microsoft Dynamics CRM with Integrations, Customizations and Reporting
 
Demystifying Cost and Implementation Challenges with Adaptive Insights
Demystifying Cost and Implementation Challenges with Adaptive InsightsDemystifying Cost and Implementation Challenges with Adaptive Insights
Demystifying Cost and Implementation Challenges with Adaptive Insights
 
Marlabs Capability Overview: Insurance
Marlabs Capability Overview: Insurance Marlabs Capability Overview: Insurance
Marlabs Capability Overview: Insurance
 
Krome Technology In a Nutshell
Krome Technology In a NutshellKrome Technology In a Nutshell
Krome Technology In a Nutshell
 
The Cloud 101: Benefits, Risks, & Budgeting for 2016
The Cloud 101: Benefits, Risks, & Budgeting for 2016The Cloud 101: Benefits, Risks, & Budgeting for 2016
The Cloud 101: Benefits, Risks, & Budgeting for 2016
 
Oracle Retail Merchandising System – Stay ahead in the marketplace
Oracle Retail Merchandising System – Stay ahead in the marketplaceOracle Retail Merchandising System – Stay ahead in the marketplace
Oracle Retail Merchandising System – Stay ahead in the marketplace
 
PeopleSoft FSCM 9.2 Webinar Presentation
PeopleSoft FSCM 9.2 Webinar PresentationPeopleSoft FSCM 9.2 Webinar Presentation
PeopleSoft FSCM 9.2 Webinar Presentation
 

Plus de TFT presentations Tomorrow's IT Service Future Today

Plus de TFT presentations Tomorrow's IT Service Future Today (20)

Christophe Capel, The 'Do It Yourself' Service Desk
Christophe Capel, The 'Do It Yourself' Service DeskChristophe Capel, The 'Do It Yourself' Service Desk
Christophe Capel, The 'Do It Yourself' Service Desk
 
James Gander, The Service Desk Is Dead – Again!
James Gander, The Service Desk Is Dead – Again!James Gander, The Service Desk Is Dead – Again!
James Gander, The Service Desk Is Dead – Again!
 
#TFT14 Amy Donahue - Technology for a culture of abundance
#TFT14 Amy Donahue - Technology for a culture of abundance#TFT14 Amy Donahue - Technology for a culture of abundance
#TFT14 Amy Donahue - Technology for a culture of abundance
 
#TFT14 Ryan Ogilvie - what the hell is IT doing?
#TFT14 Ryan Ogilvie - what the hell is IT doing?#TFT14 Ryan Ogilvie - what the hell is IT doing?
#TFT14 Ryan Ogilvie - what the hell is IT doing?
 
#TFT14 Dan Lee Customer Experiences
#TFT14 Dan Lee Customer Experiences#TFT14 Dan Lee Customer Experiences
#TFT14 Dan Lee Customer Experiences
 
#TFT14 Peter Lijnse Business Relationship Management Love
#TFT14 Peter Lijnse Business Relationship Management Love#TFT14 Peter Lijnse Business Relationship Management Love
#TFT14 Peter Lijnse Business Relationship Management Love
 
#TFT14 Rajesh Gundurao and Firosh Poochaly, Technology Trends and Impact to ITIL
#TFT14 Rajesh Gundurao and Firosh Poochaly, Technology Trends and Impact to ITIL#TFT14 Rajesh Gundurao and Firosh Poochaly, Technology Trends and Impact to ITIL
#TFT14 Rajesh Gundurao and Firosh Poochaly, Technology Trends and Impact to ITIL
 
#TFT14 James Woodward ITIL v Reality
#TFT14 James Woodward ITIL v Reality#TFT14 James Woodward ITIL v Reality
#TFT14 James Woodward ITIL v Reality
 
#TFT14 Mark Smalley, My Favorite IT Paradigms
#TFT14 Mark Smalley, My Favorite IT Paradigms#TFT14 Mark Smalley, My Favorite IT Paradigms
#TFT14 Mark Smalley, My Favorite IT Paradigms
 
#TFT14 Mark Fitzgerald, Making sense out of information chaos
#TFT14 Mark Fitzgerald, Making sense out of information chaos#TFT14 Mark Fitzgerald, Making sense out of information chaos
#TFT14 Mark Fitzgerald, Making sense out of information chaos
 
#TFT14 Korrine Jones, Virtual Reality
#TFT14 Korrine Jones, Virtual Reality#TFT14 Korrine Jones, Virtual Reality
#TFT14 Korrine Jones, Virtual Reality
 
#TFT14 Kiran Pabbathi, Top 5 issues in ITSM consulting
#TFT14 Kiran Pabbathi, Top 5 issues in ITSM consulting#TFT14 Kiran Pabbathi, Top 5 issues in ITSM consulting
#TFT14 Kiran Pabbathi, Top 5 issues in ITSM consulting
 
#TFT14 Simone Jo Moore, A novel way of leading
#TFT14 Simone Jo Moore, A novel way of leading#TFT14 Simone Jo Moore, A novel way of leading
#TFT14 Simone Jo Moore, A novel way of leading
 
TFT13 - Ian Aitchison, Approaching the Event Horizon
TFT13 - Ian Aitchison, Approaching the Event HorizonTFT13 - Ian Aitchison, Approaching the Event Horizon
TFT13 - Ian Aitchison, Approaching the Event Horizon
 
TFT13 - Claire Brereton, Eau de 20000 - The Essence of ITSM
TFT13 - Claire Brereton, Eau de 20000 - The Essence of ITSMTFT13 - Claire Brereton, Eau de 20000 - The Essence of ITSM
TFT13 - Claire Brereton, Eau de 20000 - The Essence of ITSM
 
TFT13 Saurabh Dubey, The Practical Side of Configuration Management (Addition...
TFT13 Saurabh Dubey, The Practical Side of Configuration Management (Addition...TFT13 Saurabh Dubey, The Practical Side of Configuration Management (Addition...
TFT13 Saurabh Dubey, The Practical Side of Configuration Management (Addition...
 
TFT13 - Simone Jo Moore, Communication Waves, A Very Human Business
TFT13 - Simone Jo Moore, Communication Waves, A Very Human BusinessTFT13 - Simone Jo Moore, Communication Waves, A Very Human Business
TFT13 - Simone Jo Moore, Communication Waves, A Very Human Business
 
TFT13 - Saurabh Dubey, Outside the Box of IT
TFT13 - Saurabh Dubey, Outside the Box of ITTFT13 - Saurabh Dubey, Outside the Box of IT
TFT13 - Saurabh Dubey, Outside the Box of IT
 
TFT13 - Shane Carlson, Augmented Human - Your Cell Phone Thinks You're An Ass...
TFT13 - Shane Carlson, Augmented Human - Your Cell Phone Thinks You're An Ass...TFT13 - Shane Carlson, Augmented Human - Your Cell Phone Thinks You're An Ass...
TFT13 - Shane Carlson, Augmented Human - Your Cell Phone Thinks You're An Ass...
 
TFT13 - Dave Van Herpen, Agile and ITSM
TFT13 - Dave Van Herpen, Agile and ITSMTFT13 - Dave Van Herpen, Agile and ITSM
TFT13 - Dave Van Herpen, Agile and ITSM
 

Dernier

Introduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxIntroduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxJemalSeid25
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsWristbands Ireland
 
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023Steve Rader
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Lviv Startup Club
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Onlinelng ths
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Reportamberjiles31
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGlokeshwarmaha
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Winbusinessin
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfAnhNguyen97152
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...Khaled Al Awadi
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfHajeJanKamps
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHelene Heckrotte
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBBPMedia1
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfJohnCarloValencia4
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyHanna Klim
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsyasinnathani
 

Dernier (20)

Introduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxIntroduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptx
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and Festivals
 
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
 
WAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdfWAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdf
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Online
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Report
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdf
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agency
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story points
 

Rob England, Dead Cat Syndrome by The IT Skeptic