Second presentation in a series of presentations about the essential skills which a public servant must learn for an efficient and effective service delivery
2. Introduction
What is leadership
Role of leadership
Features of leadership
What is management
Old distinction
Essential ingredients of leadership
Conclusion
3. As a public servant, there is no distinction between a leader and
a manager. Both are needed at all the three broad levels of any
organization- strategic, operational and tactical.
Nature of assignment would determine which aspect should be
given more emphasis-leadership or management
Similarly it has nothing to do with grades, scales or position;
anyone who performs leadership role and functions is a leader
Not a trait to be inherited rather a skill which can be
learnt, improved and refined
What should you do to prove your leadership and management
skills ? This presentation answers this question
4. A leader is a person who influences a group
of people towards the achievement of a goal
3P's - Person, People and Purpose.
Person-leads by example
People-he must have followers
Purpose-personal vision, where to go
5. Knowledge of challenges
Formulating a vision
Chartering the roadmap
Marshalling the resources
Leading by example- knowledge, skills and
character
Motivating the followers-
6. It is a science (there are rules to learn) as well as art
(needs practice for perfection)
Holding formal office not necessary but gives formal
legitimacy and helps in leadership role
Comes in different shades of grey-
charismatic, professional, situational
Mostly perceptions in the minds of followers-no
more leader if people reject you for any reason
More like a romance; will wither away if not
reinforced by continued efforts to be a leader
7. Management is an organizational process that
includes planning, organizing, leading and
controlling
Leadership is thus a function in the management
process while management is an attribute of
leadership
Being two sides of a coin, both are needed at all
the three broad levels of any organization-
strategic, operational and tactical
8. Management is doing things right; leadership
is doing the right things. Peter F. Drucker
Leadership has more to do with personality
while management is more about
environment
Leadership is more art than science while
management is obverse of that equation
9. Leadership provides vision, direction while
management is to collect and control
resources to achieve the task given
Leadership is effectiveness first, efficiency
secondary while it is reverse in management
Leadership is leap of faith; management is
taking calculated risks
10. Leading by example-professional competency
Providing congenial environment to juniors
Selecting the right person for right job
Setting challenging but attainable goals
Effective job description,
Appropriate delegation
Incentives and rewards system
Periodic monitoring and evaluation
Continuous capacity building of subordinates
11. Legal/regulatory framework
Facts and figures
Strengths and weaknesses
Opportunities and threats
Challenges and responses
Vision and mission
12. Appropriate office space
Adequate staff support
Equipment and machinery
Financial independence and wherewithal
Emotional support
13. Eternal wisdom-do not fit a square peg in a round
hole
Beside being morally and legally wrong, it is
economically counter productive
Adversely affects the morale of the other employees
Hinders the achievement of organizational goals
Badly reflects upon your leadership qualities
14. Set challenging but attainable goals for the
employees
They should be measurable and relevant to their
respective sphere of duty
Communicated to them in clear terms with
reasonable time frame
Do not leave them in the lurch. Guide them
Reward the achievers publicly, counsel the laggards
privately
15. Nothing is more frustrating than ambiguous
job description
Every employee must know what he or she is
supposed to do-in writing and verbally
Carrying job analysis and job description of
every post periodically establishes you as a
leader
16. Conceive-what duties everyone is performing
Choose-what to weed out, what to retain and
what to delegate to whom
Capacity-is he fit to shoulder the responsibility
Clarity-clear instructions about job, timeframe
Communications-constant liaison
Confidence-repose confidence, build confidence
Constant monitoring-everyone needs it
Cooperation-help them when they need you
17. Even charitable organizations need to reward
their star performers
Not necessarily the monetary benefits; paid
holidays, training opportunities etc
Public appreciation does wonders
But counsel/warn in private
18. Best legacy of a leader is leaving behind an
efficiently functioning organization, not deluge
Best way to do so is capacity building of your
employees and effective delegation
Ideal course is to show and tell them how to do
things by your personal competency
Combination –in-house and external training
courses
19. Everyone needs to be led and monitored
Midterm correction is only possible through
monitoring
Awarding and punishing is also possible only
through evaluation of their performance
Never be afraid or ashamed of carrying out
periodic inspection of subordinates
20. Ten good soldiers ,wisely led will beat a
hundred without a head
Euripides
Notes de l'éditeur
Formulating a vision— personal salvation, political independence, economic empowerment, social revolution, military victory
Art as well as science, can be polished/groomedHolding formal office not necessary but adds legitimacy and facilitates obedienceComes in different shades of greyMore to do with perceptions in the minds of followers about magical powers of leaderMore like a romance-withers away with passage of time if not reinforced by other means
Management is an organizational process that includes Planning: Predetermining a course of action Organizing: Placing people into a structure to accomplish objectivesLeading: Influencing people to take effective action in the implementation of the planControlling: Assuring that performance conforms to planLeadership is a function in the management process while management is an attribute of leadership
"Leadership can't be claimed like luggage at the airport. Leadership can't be inherited, even though you may inherit a leadership position. And leadership can't be given as a gift - even if you've been blessed with an abundance of leadership skills to share with someone else. Leadership must be EARNED by mastering a defined set of skills and by working with others to achieve common goals." ~ David Cottrell
Best and purest form of leadership is example; that ‘come on’ is a much better command than ‘go on’ –Queen Elizabeth