Customer service-some fundamentals

Customer Service ,[object Object],[object Object],[object Object]

So, what is Customer Service? ,[object Object],[object Object],[object Object],[object Object]

Being on par in terms of price and quality only gets you into the game….

Customers – who are they? ,[object Object],[object Object],[object Object],[object Object]

Customer Service is not a department – it’s an attitude! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Because trying this DOESN’T work with unhappy customers!

What do customers expect? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Reliability ,[object Object],[object Object],[object Object],[object Object]

Assurance ,[object Object],[object Object],[object Object]

Tangibles ,[object Object],[object Object],[object Object],[object Object]

Empathy ,[object Object],[object Object]

Responsiveness ,[object Object],[object Object],[object Object],[object Object]

In the final analysis….. ,[object Object]

SHE’S BACK AND SHE’S ANGRY!!

What do customers NOT expect? ,[object Object],[object Object]

Or this will happen to your relationship….

Customer Service ,[object Object]

What is Customer Satisfaction? ,[object Object],[object Object],[object Object],[object Object]

Turning Difficult Customers into Happy Customers (1) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Turning Difficult Customers into Happy Customers (2) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Give them what they want… ,[object Object],[object Object],[object Object]

Stop problems before they start… ,[object Object],[object Object],[object Object],[object Object]

REMEMBER! ,[object Object],[object Object],[object Object],[object Object]

A good attitude to practice ... and keep practising!!

Customer service-some fundamentals

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