2. Message not expressed or sent in
words
Gestures, Postures, Facial
expression
Shikha Sota
3. Is it Important?
Yes! Yes! Yes!
“Only 7% of a message’s effect are
carried by words, the other 93%
through non -verbal means.”
(Mehabian)
Impossible NOT to Communicate!
Shikha Sota
4. Non Verbal
Communication
• Facial expressions
• Eye movements
• Head movements
• Hand movements
• Posture
• Way of talking
• Closeness
• Body contact
Shikha Sota
5. Kinds of Body Language
• Para linguistics
• Kinesics
• Postures
• Proxemics
• Haptics
• Appearance
Shikha Sota
6. Para linguistics
• Refers to Vocal Communication
• Consists of:
Pitch
Tone of Voice
Vocally produced noises
Pause
Volume
Rate of Speech
Shikha Sota
8. Facial Expressions
Angry Lower eyebrow, stare intensely
Fear Round eyes, open mouth
Disgust Wrinkled nose, lowered eyelids
Surprise Raised eyebrows, wide open
eyes, open mouth
Happiness Round eyes, smiles, raised
cheeks
Shikha Sota
9. Gestures
• Openness, Confidence
– Open hands
– Eye contact
– Smile, leaning forward, relaxed
– Standing straight
• Indifference
– Legs crossed
– Shaking one foot
– Glancing at exit
– Yawning
– Fidget Shikha Sota
10. NONVERBAL BEHAVIOR INTERPRETATION
Brisk, erect walk Confidence
Standing with hands at waist Readiness, aggression
Sitting with legs crossed, foot
Boredom
kicking slightly
Sitting, legs apart Open, relaxed
Arms crossed Defensiveness
Walking with hands in pockets,
Dejection
shoulders hunched
Hand to cheek Evaluation, thinking
Touching, slightly rubbing nose Rejection, doubt, lying
Rubbing the eye Doubt, disbelief
Hands clasped behind back Anger, frustration, apprehension
Shikha Sota
Locked ankles Apprehension
11. Head resting in hand, eyes downcast Boredom
Rubbing hands Anticipation
Sitting with hands clasped behind
Confidence, superiority
head, legs crossed
Open palm Sincerity, openness, innocence
Pinching bridge of nose, eyes closed Negative evaluation
Tapping or drumming fingers Impatience
Patting/fondling hair Lack of self-confidence; insecurity
Tilted head Interest
Stroking chin Trying to make a decision
Looking down, face turned away Disbelief
Biting nails Insecurity, nervousness
Shikha Sota
Pulling or tugging at ear Indecision
12. Eye behaviour
Expression of Interpretation
eyes
Sideways glance of eyes Suspicion
No eye contact Disinterest
Half raised eyebrows Worry
Half closed eyes Boredom
Avoiding eye contact Dishonesty & deception
Constant gaze & Intense love & affection
repeated mutual eye
contact
Shikha Sota
13. Proxemics
Related to space & distance
• Intimate distance 0 to 18
inches
• Personal distance 18 inches
to 4 feet
• Social distance 4 to 12 feet
• Public distance 12 feet to the
limit of sight
Shikha Sota
14. Haptics
• Study of touch as nonverbal
communication
• Includes
Handshake
A pat on shoulder
Shaking hands
Holding hands
Pat on the back
Shikha Sota
Most of us go about our day-to-day lives having conversations with people without giving much thought to the ‘way’ we communicate. However during our work it’s as much about ‘how’ we portray ourselves when we communicate as it is about the message we are trying to get across. Your body language says far more about you than the words will ever do. In fact, research studies have estimated that perhaps as much as 55% of all communication is based upon what people see and not what they hear. So, let’s take a look at some of the most common aspects of body language and what it conveys about us.