EPIC is a customised product tailored to your online site or app to ensure that it is legally compliant. We provide you with all the information, customer terms and conditions, and policies which you need for your site or app. Providing your customers with all the required information, with clearly written and easy to read site documents, will help build and maintain customer confidence in your online business.

1. WWW.SHOOSMITHS.co.UK/EPIC
03700 86 87 88 | enquiries@shoosmiths.co.uk
EPIC
E-commerce legal compliance for your business
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2. WWW.SHOOSMITHS.co.UK/EPIC
03700 86 87 88 | enquiries@shoosmiths.co.uk
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CHANGE ON THE HORIZON
Your brand is one of your most precious business assets. When things go wrong, consumers will often
vent their complaints via social media, so brands are increasingly vulnerable to online attack.
As from October 1 2015, consumers will enjoy enhanced rights and remedies when buying goods,
services and digital content from online retailers. This is likely to result in increased customer
complaints. Often, time is spent explaining to the customer their rights and remedies (e.g. cancellation
and returns policies).
Customers are increasingly comfortable in complaining to Trading Standards Officers where they are
unhappy about goods or services they have bought online. Trading Standards have a duty to
investigate costs.

3. WWW.SHOOSMITHS.co.UK/EPIC
03700 86 87 88 | enquiries@shoosmiths.co.uk
GETTING DIGITAL RIGHT
Your business has invested substantial time and money in getting your online offering right.
You want to ensure that your site deals with legal compliance in an equally professional way and,
at the same time, protects your business' commercial and operational risks.
Getting online legal compliance right will help you to build and maintain consumer confidence in your
online business.
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4. INTRODUCING EPIC
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5. 5
A STEP-BY-STEP GUiDE
How does EPIC work?
STEP 5
We’ll send you discussion
drafts of the Site
Documents, along with an
explanatory email to guide
you through them
STEP 6
A follow up call to
discuss the Site
Documents and
answer any queries
you may have
STEP 7
We deliver final
versions of the Site
Documents to you
STEP 1
A discussion about your
business and requirements
without charge
Step 2
We provide you with a
fixed quote
STEP 4
We set up a call to go
through the Compliance
Action List and answer
any queries you may have
STEP 3
After getting your ‘go
ahead’, we’ll send you the
Compliance Action List

6. 6
WITH EPIC YOU WILL GET
COMPLIANCE LIST SITE DOCUMENTS LEGAL SUPPORT
A compliance action list
of the core legal
compliance requirements
A set of Site Documents –
T&C’s, privacy policy,
cookie policy and other
applicable policies e.g.
returns policy for goods
Support from our legal team
from start to finish

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A NUMBER OF ADDITIONAL MODULES ARE AVAILABLE FOR epic MEANING
YOU CAN CUSTOMISE THE FEATURES OF THE PRODUCT TO YOUR
BUSINESS.
ADDITIONAL MODULES FOR EPIC
ADVICE ON
COMPETITIONS &
PROMOTIONS
CHILD PROTECTION
POLICIES
REVIEW OF FAQs
AND OTHER
CONTENT ON
SITE/APP
TAX ADVICE
DATA
PROTECTION
ADVICE
IT CONTRACT ADVICE
INTELLECTUAL
PROPERTY PROTECTION
ADVICE ON NON-UK
ISSUES
EPIC

8. • Peace of mind, covering e-commerce or 'information only' sites.
• Clearly written and easy to read site documents, including terms and conditions and privacy
and cookie policies
• Reduce your costs in dealing with customer complaints through clearly written terms which spell out
the extent and limits of the customers' rights.
• Reduce the risks (and resultant costs) of dealing with complaint investigations
WHAT YOU GET FROM EPIC

9. Witan Gate House, 500-600 Witan
Gate West, Milton Keynes, MK9 1SH
epic@shoosmiths.co.uk
03700 86 8945
WANT TO KNOW MORE?
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Laurie Kaye
Partner
T: 03700 86 8335
E: laurence.kaye@shoosmiths.co.uk
Sherif Malak
Associate
T: 03700 86 8339
E: sherif.malak@shoosmiths.co.uk