HR: Managing Performance

Complimentary Webinar Slides:
HR – Managing
Performance
17th June 2014
By
Joanne Vose
@ The Business Springboard

A little bird told me….
Applicant Tracking System
FREE ONLINE DEMO 0113 322 7240

w: www.thebusinessspringboard.co.uk
t: 0113 2089922
Business Savvy, Training Know How
About Your Presenter
Joanne holds an MA in Human Resource Management, is a fully qualified
Member of the Chartered Institute of Personnel & Development and is a
qualified NLP Practitioner. With considerable experience in people
management and training interventions, Joanne’s consultancy and training
is valued by her clients for her practical and business orientated approach,
providing a complete people management solution to support
organisational goals.
Joanne delivers a number of modules for The Business Springboard,
including The 4D Manager and the Leadership & Management
Development Programme, both of which are recognised for progression to
further education.

t: 0113 2089922
Disclaimer & Copyright
These materials are designed solely for the use of participants
on our courses. These materials shall not be copied or
reproduced in any format whatsoever without the prior
consent of The Business Springboard Limited.
The content of these materials does not constitute advice
tailored to any participant’s specific needs and to the
maximum extent permitted by applicable law, The Business
Springboard or any of its employees or associates shall not be
held liable for any direct, indirect or consequential loss or
damage arising as a result of use of these materials.

t: 0113 2089922
Welcome
 Introduction to Managing Performance
 Role definition & performance measures
 The business impact of performance levels
 Team Variance
 Setting Objectives
 Feedback – how this differs from criticism & praise
 Managing poor performance – practical tools
 Questions & Answers

t: 0113 2089922
Introduction to Managing Performance
Why should we manage performance?
 Everybody likes to feel valued
 Neglecting to set targets and measure performance
risks leaving employees feeling unguided and lost.
 They won't know what they should be doing or
how they could better their work
 Increased productivity
 Safety net

t: 0113 2089922
Role Definition & Performance Measures
 We need to know what we are doing!
 Verbal & written role definitions
 Custom & practice
 How do we measure performance?
 Quantitative & qualitative
 Subjective & objective

t: 0113 2089922
Types of Performance – The
Business Impact
 Poor performance
 Slightly below average performance
 Sudden fall in performance
 Aggressive player
 High performer who is not meeting objectives
 Emotional employee
 Good performance
 Over performer

t: 0113 2089922
Overcoming Variance in Performance
 Looking for consistency
 Review timings of measures, feedback and reward
 Any issues dealt with in a timely manner
 Management feedback is essential
 External factors?

t: 0113 2089922
What Can You Control?

t: 0113 2089922
Comfort
Stretch
Panic

t: 0113 2089922
Setting Objectives
 Nothing happens until we plan and good
plans have goals and objectives.
 Goals relate to our aspirations, purpose and
vision.
 Objectives are the battle plan, the stepping
stones on the path towards the achievement
of my goal.
 SMARTER

t: 0113 2089922
Giving Feedback
 Constructive feedback is information-
specific, issue-focused, and based on
observations.
 Praise and criticism are both personal
judgments about a performance effort or
outcome
 Information given is general and vague, focused
on the person, and based on opinions or
feelings.

t: 0113 2089922
Practical Tools to Manage Poor
Performance
 Identifying problems before they become
major barriers
 Investigate & discuss
 Set clear expectations & objectives
 Monitor & review
 Develop and motivate
 Remove any obstacles
 Disciplinary – capability issue?

t: 0113 2089922
Managing Good Performance
 Often neglected
 Spend management time here - we want this in our
business!
 How are they motivated?
 Use as examples / trainers?
 Need to find out how / why they do what they
do & replicate
 Reward – not just financial
 Recognition

t: 0113 2089922
Questions & Answers

t: 0113 2089922
Inspiring training & development for
real business results
• bespoke in-house training
• off-the-shelf workshops
• seminars and webinars
• business mentoring
•The 4D Manager
•marketing & PR
• finance
• people
• customer service
• leadership & management
www.thebusinessspringboard.co.uk

t: 0113 2089922
Want to Know More?
Following the successes of our in-house programmes,
The Business Springboard is currently running a serious
of ‘Pop Up’ training courses, designed to give a focused,
bite sized training session to develop managers in key
areas:
 Small groups to allow individual mentoring and action planning
 Half day courses
 Making real changes by enhancing management skill sets
 Topics include Managing Performance, Giving Feedback,
Interview Sills and Attendance Management
 Next dates in Yorkshire –
 Managing Performance – 9th July 2014
 Giving Feedback – 16th July 2014

• View more FREE webinars at
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• Join our LinkedIn Group to access slides
and recordings http://linkd.in/1acZPdh
• Connect on social media
Thank you
0113 322 7240 sales@shorebird-rpo.com www. shorebird-rpo.com

Next Webinar:
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By
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@ Head Heart and Brain
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