If you’re an Employee Benefits Consultant looking for a brief overview of Simplyhealth, look no further. This guide will give you an insight into why we’re the experts, what products we offer and what you and your clients can expect from us. If you would like more detailed information call us on 0800 854 9900

1. A short guide for
Employee Benefits
Consultants

2. We’re experts in providing access to quality healthcare
First impressions are important. You may already have a good idea of the type of company we are, and
have an understanding of the health plans we provide. However, here are some things that you might
not know about Simplyhealth:
We’ve specialised in self funded health All of the major private hospital groups
plans for over 25 years and are one of choose Simplyhealth to administer their
the UK’s largest providers, managing £85 own employee private healthcare schemes
million of claims expenditure in 2012
We have saved our clients around 7%
We’re the UK’s largest cash plan provider through our open referral service2
with 45%1 market share
For our large corporate schemes we
We are financially stable and have a can develop a preferred hospital listing
Dun & Bradstreet rating of 5A1 based on key employee locations.
Such arrangements can deliver savings
of up to 10%2
We have made ten business acquisitions
in ten years, including Denplan and
Groupama Healthcare On average our clients stay with us for
10 years, but 20% have been with us
for over 20 years and a further 43% for
more than 10
Our Rapid Access service, in partnership
with Nuffield Health, has reduced the cost
of physiotherapy claims by 37%2, while our
partnership with the Priory has enabled We saved our clients over £1.5 million
us to achieve 12%2 savings on our mental in 2012 by challenging invoices and
health claims costs recovering costs
1
Laing and Buisson Health Cover UK Market Report 2012
2
Simplyhealth Managing Care 2012

3. Whatever the size of your client’s business,
we have a health plan to fit
Whether your clients are looking to cover their senior managers or entire workforce, we can help to
build a complete package.
Here’s a brief overview of what we offer:
Self funded health plans Bespoke plans
We can administer your client’s own self funded We can provide a bespoke cash plan if your client
health plan, as well as offering Simplyhealth’s is looking to cover more than 1,000 employees,
Vitality trust. This provides your clients with the and develop a unique private medical insurance
advantages of a trust without the legal costs solution for more than 500 employees.
connected with drafting their own Deed. We
also offer an innovative alternative to self funding Accident plans
through our Simplyhealth Scheme Agreement. A company paid or employee paid plan.
Private health insurance Early intervention service
We have a range of comprehensive and cost Provides rapid access to private treatment,
effective cover to help your client’s employees at without the need to purchase private medical
times of ill health. insurance or a health cash plan. We have helped
some clients reduce their absence by as much
Health cash plans as 20%.
Ideal for your client’s entire workforce and can be
company paid or employee paid. Simplyhealth Independent Living
Mobility and independent living aids to help fulfil
Dental plans your client’s duty of care obligations.
We can offer a range
of company paid and
employee paid plans through Denplan.
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commitment to world class customer care.
Right care, right time,
Speak to your Key Account Manager for more right cost
information.
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4. What’s in it for you?
Expert account management client. This includes access to industry experts,
factsheets, white papers, newsletters, bespoke
Our Key Account Managers are experienced
microsites for self funded clients, implementation
in large scale implementation so you can be
of proactive health and wellbeing initiatives,
confident that we will deliver what we promise.
research findings from our partnerships with
Alongside you, we will provide ongoing
CIPD and CMI, and more.
consultative account management to ensure your
client’s plan runs efficiently and smoothly. We We also provide access to discounted gym
offer our expertise to you so that you can provide membership and health screening via our
advice. We understand that they are your client, partners, plus we offer discount at all our
so you can be confident that we will be involved Independent Living stores.
the right amount.
Our online service, MyPlan, enables your clients
We make it easy to view and amend membership records and run
Our satisfaction surveys of corporate clients up to date management information reports 24
show satisfaction rates in excess of 95% and for hours a day.
employees it’s 97%2. This means you can have
peace of mind that we will resolve any queries Management information
before they get to you. We understand the value of providing you with
good quality management information. We
Added value services have a team dedicated to producing clear and
We have a range of tools and services to support comprehensive information so that you can
our plans which make it more attractive to your report back on your client’s return on investment.
What’s in it for your client?
Our vision is to inspire people towards better Better health
health. Here’s how we will show your clients
Inspiring people towards better health is at the
that we can be bothered.
heart of our business. We can offer support with
issues in the workplace such as stress, back pain
Sustainability and absence management.
We have access to the most effective healthcare
providers, who we work collaboratively with to Personal service
ensure long term sustainability of healthcare
The Institute of Customer Service (ICS)
funding.
recognises that our customer services team
is world class. This is supported by the many
Our approach to effective case management and
awards we’ve won in recent years, including the
administration within the agreed benefits, rules
ICS’s sought after ServiceMark accreditation.
and protocols, means we can ensure access to
appropriate treatment and long term sustainability
We try to avoid automated telephone systems,
within the scheme design.
so when your clients’ employees call during
opening hours they’ll speak to a friendly person
We commission new services that deliver quality
in one of our UK call centres.
care in a cost effective way to provide added
benefits to clients and scheme members.
Our medical inflation rate is consistently below the
ServiceMark™ accredited
market figure demonstrating our ability to impact
on the effect of increasing healthcare costs
through claims management and provider pricing.

5. About Simplyhealth
Experts in healthcare
At Simplyhealth we’ve been helping people We’ve won many awards for our health plans and
access affordable healthcare for 140 years. We customer service. Recently we were named Best
only focus on healthcare, so you can rely on Cash Plan Provider at the COVER Excellence
us for our specialist knowledge. We now cover Awards 2012.
nearly four million people with health plans (more
Simplyhealth follows mutual
than any other company) and 20,000 companies
values and we care about
choose us as their healthcare provider, including
our communities. Each year
AstraZeneca, British Airways, PwC and Tesco.
we donate at least £1 million
We’re committed to delivering exceptional to local causes and national
personal customer service, and go out of our charities.
way to do the right thing, not the easy thing.
www.simplyhealth.co.uk
Don’t just take our word for it…
“We decided to offer a bespoke self funded
health plan in 1985 to provide our employees
with a cost efficient healthcare benefit with real value.
During that time we have built a very good relationship with our
administrator at Simplyhealth, and our account manager, June, who
has really got to know the profile of our business. She keeps us up to
date with any new healthcare developments and constantly reviews the plan
to ensure that it fits with our requirements. Although the healthcare benefit is
not something you ever want to have to use, it gives our employees peace
of mind and a sense of relief to know that they have it. Those that have
used the plan have received great service and have always spoken to
friendly and knowledgable people. The most important thing is that
Simplyhealth makes things easy for them.”
Marcella Meechan, Head of Group HR, William Hill
Self funded health plan client since 1985

6. We’re here to help you and your customers
For more information about Simplyhealth, please visit:
www.simplyhealth.co.uk/business
Call 0800 854 9900
Email businesssupport@simplyhealth.co.uk
Follow us on Twitter:
@simplyhealthUK
Find us on LinkedIn:
www.linkedin.com/company/simplyhealth
Watch our videos on YouTube:
www.youtube.com/user/simplyhealthUK
Get involved on our blog:
www.simplyhealth.co.uk/blog/businesses
Private health insurance Health cash plans Dental plans Self funded health plans
www.simplyhealth.co.uk/socialmedia
1207057
Simplyhealth is a trading name of Simplyhealth Access, registered and incorporated in England and Wales, No.183035. Registered office:
Hambleden House, Waterloo Court, Andover, Hampshire, SP10 1LQ. Authorised and regulated by the Financial Services Authority. Your calls
may be recorded and monitored for training and quality assurance purposes.