1. RESUME
M. Siva Ram
____________________________________________________________________________________
Objective:
To start my management career, by joining a highly professional organization and grab good
career advancement through large efforts and innovative work techniques.
Work Experience:
• I worked with Reliance Communications as Customer care associate for Mobile
Business for 1 year, since 14/10/2011 to 16/10/2012.
• Presently I am working with Vodafone South India Ltd. as an Activation officer from
29/10/2012 to till date.
Professional Qualifications:
• Extremely bright academic records with absolute performance consistency.
• Thorough understanding of the fundamental principles of business administration and
their practical usage.
• Highly organized thought process and well structured problem dealing attitude with an
edge of innovativeness.
• Ability to handle both, the internal activities of an organization as well as the external
dealings with customers, vendors etc.
• Uncommon command over spoken and written English.
• Very strong in handling the MS office tools and web search tools.
Academic Education:
• Completed Post graduation in Business Administration (M.B.A) from Dr. Samuel
George Institute of Engineering & technology, Markapur, Prakasham Dist. A.P affiliated
to JNTU Kakinada ( JNTU-K) with an aggregate of 75% during the years 2009-2011
with duel specialization of “MARKETING & HUMAN RESOURCE”
• Graduated in Bachelor of Science, from Aditya Degree College, Srikakulam affiliated to
Andhra University, Vishakhapatnam. With an aggregate of 65.08%, year 2006-2009.

2. • Intermediate (10+2) from Narayana Junior, College, Srikakulam, A.P with an aggregate
of 65% during the years 2004-2006.
• S.S.C from Ashoka Public school, Amadalavalasa, Srikakulam, A.P with an aggregate of
74.66%, during the years 2003-2004.
Extra Curricular Activities:
• Participated in the National level symposium conducted at Dr.S.G.I.E.T, MARKAPUR.
• Participated in Management Programme “NEO PHYTE” conducted at Prabath Institute
of Management Studies” at Nandyal, Kurnool district, A.P.
• Event organizer in all school and college cultural activities and other technical /
educational events.
Interests and Hobbies:
• Solving Sudoku
• Playing cricket.
• Listening to music of all genres.
Key Responsibilities:
• Handling A2 operations.
• Handling NSB and Lead Team make process faster.
• Maintaining the good TAT.
• M-Pesa as a new process in the activations as well.
• Visiting outlets and suggestions on the M-Pesa and Prepaid will be given.
• When I worked with Reliance communications I handled postpaid sales voice as well as
data.

3. • I got opportunity to go for Customer care for the Retentions and Service part in that.
Personal Details :-
Father’s Name : M. Krishna
Occupation : Railway Employee (West Bengal).
Date of Birth : 07/ 12 / 1988.
Marital status : Single
Expected employment status : Full time
Contact No. : 9885018630
E-mail : siva.madabushi@vodafone.com
Permanent Address:
L/21, A1, unit 2,
new settlement,
Kharagpur, West Bengal – 721 301.
Present Address:
C/o. C Kishore,
H no: 9-6-72, road no: 2,

4. DB Nagar, Champapet, Hyderabad – 500 079.
DECLARATION
All the above furnished details are correct and true to the best of my knowledge and belief.
Place:
Date: (M.SIVARAM)