The document outlines a process for continuous process improvement that includes defining problems, measuring current performance, analyzing root causes, improving processes by identifying solutions, controlling new processes, and collaborating throughout by sharing ideas and knowledge. Employees can submit improvement suggestions that are prioritized and delegated for evaluation and implementation if approved. Communication of changes is emphasized.

1. From suggestion to process
improvement
Peter Björklund, Solution Architect
14 november
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©2013 Software AG. All rights reserved. For internal use only

2. Define
Measure
Analyze
Improve
Process Improvements
Communication
Knowledge
sharing
Control
Ideas
Collaboration
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©2013 Software AG. All rights reserved. For internal use only

3. Collaboration
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©2013 Software AG. All rights reserved. For internal use only

4. Suggest improvement
Submit
improvement
suggestion
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©2013 Software AG. All rights reserved. For internal use only

5. Suggest improvement
Submit
improvement
suggestion
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©2013 Software AG. All rights reserved. For internal use only

6. Recieve improvement suggestion
Notification
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7. Recieve improvement suggestion
1. Prioritize
2a. Evaluate
suggestion
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©2013 Software AG. All rights reserved. For internal use only
2b. Delegate suggestion

8. Define
Business problem
Goal
Project/Initiative
Model a SIPOC





Customer
Output
The process
Input
Supplier
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©2013 Software AG. All rights reserved. For internal use only
Project charter

9. Measure
Data collection of As Is performance
Establish process performance baselines.
Identify the gap between current and required performance.
ARIS PPM
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©2013 Software AG. All rights reserved. For internal use only
Invest in good data?

10. Measure
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©2013 Software AG. All rights reserved. For internal use only

11. Analyze
 Root causes analysis
 Fishbone diagram/What is effecting the problem
 Analyze the data
 Value stream map
 Measured process
 What is critical to quality
 CTQ diagram
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©2013 Software AG. All rights reserved. For internal use only

12. Improve
 Identify creative solutions to eliminate the key root causes
 Model To Be process(es)
 Simulate the different solution(s)
 Communicate changes
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©2013 Software AG. All rights reserved. For internal use only

13. Control
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14. Communicate change
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©2013 Software AG. All rights reserved. For internal use only

15. Communicate change
Communicate in
company feed
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©2013 Software AG. All rights reserved. For internal use only

16. Communicate change
Communicate in
group feed
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©2013 Software AG. All rights reserved. For internal use only

17. Define
Measure
Analyze
Improve
Process Improvements
Control
Improvement
Collaboration
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©2013 Software AG. All rights reserved. For internal use only