1. ©2014 Software AG. All rights reserved.
Patrick Shields
Chief Technology Officer (CTO)
Government’s Challenge
Solving Today’s Problems with
Yesterday’s Tools

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Today’s
What are
Problems for
Government

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What Building Blocks are Required to Enable
Digital Government?
 Enterprise Architecture & Governance
Structure
 Performance Management of the 5
Year Strategy
 End-to-End Organizational KPI
Reporting
 Applications on the Fly
 Process Driven GRC Management
 IT Infrastructure Portfolio Management
 Enterprise Business Process
Management

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On average, Data about IT Portfolios is…
55%correct
only
14months old
+

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Capabilities Requested by National, Provincial & Local Departments
How the Public Sector Wants to Make a Difference

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Tools
What do Yesterday’s
Look Like

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 Paper Based Systems
 Human Intuition Based Systems
 Microsoft Office Tools:
 Excel
 Word
 Access
 PowerPoint
 Visio
Yesterday’s Tools

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Company Strategy
Business
IT
Business Processes: Drawing tool
Landscape Map: PPT
Application Architecture
& Standards: Word, PDF
Software & Information
Architecture: UML Tool
Operation: CMDB
Strategy: PPT
SQL
Access
System Inventories:
Multiple DBs, XLS,
individual dev., …
Hard to manage
&
impossible to analyze!
Typical Enterprise Architecture

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On Their Own: Current Systems Can’t Keep Up
with Changing Business Needs
IT
Tightly-coupled apps are
difficult to change
Lack of interoperability
between different systems
Duplication of functions
across multiple systems

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Tools
What do Today’s
Look Like

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A Digital Enterprise Enables the 3rd Platform
C I T I Z E N S P A R T N E R SE M P L O Y E E S
Current IT Systems : Focused on Business Transactional
White SpaceDifferentiation

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A Digital Enterprise Enables the 3rd Platform
C I T I Z E N S P A R T N E R SE M P L O Y E E S
Collaborative
Process Analysis
Portfolio
Management
Process Automation
and Integration
Intelligent Business
Operations & Big Data
Alignment Transformation Agility Visibility
Current IT Systems : Focused on Business Transactional

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Integration
Strategy
Business Process
Analytics Strategy
KPI
PerformanceRisks &
Controls
A Model for Digital Government

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Providing “Must Have” Public Service Capabilities
Process Intelligence
Process
Discovery
Process
Benchmarking
Process
Analytics
Governance
SOA
Governance
Process
Governance
Governance
Risk &
Compliance
UserUserUser User User
Process Execution & Composite User Interfaces
Design &
Automation
Mobile &
Web
Content
Management
Master Data
Management
Enterprise Service Bus
Integration
Event
Processing
Business
Rules
B2B
Partners Cloud/
(web) Apps
Packaged
Applications
Databases ERP, CRM
Doc Mgmt
Mainframes
Terracotta: In-Memory Data Management
Enterprise
Architecture
Business
Strategy
Balanced
Scorecard
Six Sigma
KPI
Development

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Characteristics of a Digital Government
Capabilities:
• Instant Response to Citizens
• “Digital Wisdom”
People:
• Make use of “Digital Wisdom"
• Leveraging a Millennial Mindset
• Catering to both Young and
Senior Citizens
Technology:
• Integration: IoT, Social, Mobile
• Business Process Automation
• Complex Event Processing
• Big Fast Data: Reference Data as
Food for Quality Decisions
• Cloud Laboratory: Cheap
Throwaway Tech

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Digital Fuel for Public Service
BIG DATA SOCIAL
MOBILE CLOUD
User
Collaboration
Intelligent
Business
Operations
Applications & Partners
Integration Backbone
Business Processes
Databases Custom Apps Partners Legacy Cloud/SaaS
High
Performance
Messaging
SERVICE ENABLEMENT
& GOVERNANCE

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Organization
What can my
Do about it?

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Unpacking
Enterprise Architecture

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Central repository: Consolidating application and
technology information
Reduced time to gather and
maintain information
Import data from structured sources -
spreadsheets, databases, CMDBs, etc.
Enhance portfolio information with
information on physical deployments
Structure and visualize IT portfolio
information
Improved quality of data on
applications and technologies
CMDB
MS Excel Access

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Document Enterprise Architecture
stakeholders, roles, responsibilities
Document an Enterprise Architecture
Development Method
Define and automate an Enterprise
Architecture Processes and KPIs
Begin the Journey of Enterprise Architecture Governance

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Unpacking
Business Process Management
and Integration

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Process Automation
Process
Intelligence
Process Transformation

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Integration: Leveraging Your Existing ICT Investment

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Unpacking
Governance, Risk & Compliance

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Benefits that can be Achieved by GRC
Complywith
Confidence
Improve
Transparency
Adapt
faster
Regulations
Increase
Business
Consistencyand
Agilityto new

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GRC Functionality to be Leveraged

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Unpacking
Strategy & Performance Management

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Success Factors And Performance Indicators Help
Us Close The Feedback Loop
Vision
Strategy
Critical Success Factors
Key Performance Indicators
Business Processes
Management defines
strategic and
operational targets
plan
Design business strategies
and business model
Control business strategies
results
Operations gives
feedback on target
achievement and issues

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Create A Clear And Simple Management View On
The Performance Of Your Strategy
Market
Segments
Products &
Services
Objectives
KPI Measurement
& Reporting
Balanced Scorecard
Six Sigma
Strategies Tactics
Vision
DESIGN & DEFINE MEASURE & CONTROL

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Understanding the Difference Between
Process Intelligence & Business Intelligence

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Patrick Shields
Chief Technology Officer (CTO): Africa
Software AG
patrick.shields@softwareag.com