For more information on NPM, visit: http://www.solarwinds.com/network-performance-monitor.aspx Watch this webcast: http://www.solarwinds.com/resources/webcasts/monitoring-wan-performance-with-cisco-ip-sla.html The foundation of things our Head Geek learned back in the US Air Force basic training are a large part of what's made him successful as a professional today. In this webcast, our Head Geek puts on his drill sergeant's hat and discusses the basics that every network engineer, server chick, network manager, or IT dude should know about managing networks. This is a no-frills webcast where we focus on the fundamentals. Some of the things that we'll cover are: • Assessing your current capabilities • Prioritizing your needs • Baselines • Fundamental technologies No matter where you are in your career, you don't want to miss this session!

3. A big “Howdy” from SolarWinds® based in Austin, Texas Josh Stephens - Head Geek, Monster Blogger, and Constant Tweeter Allison Barker – Thwackerator (Thwack Moderator) Today’s Topic: Network Management Fundamentals Who is SolarWinds? What we do… Who are our customers? The SolarWinds community… Introduction

5. If not, use the WebEx Q&A panel to contact the moderator

6. How do you win the free stuff?

7. How do you ask questions?

9. Key terms and definitions

10. Goals and expectations

11. Baselining

12. Super Hero Trivia Questions

13. Types of network management

14. Best Practices

15. SolarWinds Demonstration

17. Fault – when something is down or unavailable.

18. Availability – percentage of time stuff is not down and is working – i.e. not in fault status.

19. NMS – Network Management System

21. Had an outage that the current system didn’t detect…

22. Current system is too expensive.

23. Current system doesn’t work.

24. Need to improve network availability.

26. You have devices or service providers that are unreliable.

27. You need to deploy new applications to your end users.

30. Availability

31. Application Performance

32. Network congestion

33. User reported issues

34. Even if you don’t have good baselines

35. Document your goals

38. Configuration

39. Accounting

40. Performance

41. Security

43. Stop the phone calls…

44. React more quickly to outages

45. Common solutions

46. Ping tools (many times home grown)

47. Open source tools

49. Ping devices (ICMP echo request) for status

50. Query devices with SNMP to check interface status

51. Send fault notifications (alerts) via e-mail or SMS

52. Display network issues on a topology map

53. Classic examples of fault management tools:

54. HP OvenView (Enterprise software)

55. Zenoss (open source)

57. Server performance (CPU, memory, disk)

58. Router performance (CPU, memory, buffers)

59. Circuit performance (bandwidth utilization, errors)

60. Analysis of network traffic and congestion

62. Use SNMP to query MIBs on devices for information

63. Run user experience monitors to evaluate end-to-end application performance

64. Use NetFlow (and other flow protocols) to do traffic analysis

67. - Slide 19 - SolarWinds Orion Demonstration

69. Summary and Q&A Thank you for attending! To learn more or to download free 30-day trials of SolarWinds products visit: www.SolarWinds.com Contact information Josh Stephens, Head Geek headgeek@solarwinds.com twitter: sw_headgeek Blog: http://thwack.com/blogs/geekspeak/ p.s. Remember to renew your maintenance!!!