1. Sourav Chakraborty
Date of Birth- 25-08-1987
Contact- +91 9836540220
Email – souravc.max@gmail.com
Nationality- Indian
Address- 50/1/1, Bhattacharjee Para
Lane, Dist- Howrah, State- West
Bengal, India,
Pin- 711104
Career Objective-
Qualification-
Ambitious to work in an organization that offers professional development
and interesting managerial challenges in the area of business operations
management.
Educational Qualification
Master Degree
(Economics)
Specialization-
International
Economics, Macro
Economics,
Managerial
Economics
Rabindra Bharati
University
Passes- 2012.
67.30%
Graduation
(Economics Hon.)
Economics, Statistical
Analysis, Market
Economics
Calcutta University
(N.D College )
Passed- 2008
52.00%
Higher Secondary
(Science)
West Bengal Council
of Higher Secondary
Education
55.90%
Secondary
(General Stream)
West Bengal Board of
Secondary Education
72%
.
Professional Qualification-
Master of Business Administration (MBA)
Completed 1st
Semester, 67%, 2Nd
Semester appearing.
Specialization – Operation/ Finance
Expected Completion – 2016, Spring.
Sikkim Manipal University (SMUDE)
Resume

2. WORK EXPERIENCE
Present Company
1. Tutor2help.com ( www.tutor2help.com) , India
Job Responsibility- Client Support, Operation, Coordination.
Tenure- December 2010 to January 2012
Contribution-
 Played a significant role in long-term strategic plans toward
operational excellence.
 Daily coordination between client and the Tutor base of the
company.
 Interacted daily with the Promoters.
 Daily interaction with clients from USA and UK, vide both Voice
and non- voice medium.
.
2. Tech Mahindra Pvt. Ltd
Job Responsibility- Customer Support Executive, (Vodafone Backend)
Tenure- December 2014 to march 2015
Contribution-
 Daily Interaction with premium Customer. Giving proper
explanation of Customer Queries.
 Provisioning customer’s request via Customer Relation
Management Software.
 Daily interaction with clients for proper resolution.
 Advising and cross selling to Customer, and follow up with
customers after giving resolution and service.
Sharekhan India Private Limited (www.sharekhan.com)
Job Responsibility- Marketing Executive, Financial Advisor, Client
Acquisition, Client Support.
Tenure- 9th
June 2015- till date
SKILLS
Languages
Technical Skill -
 Knowledge of Operating System like Window XP, Windows 7.
Windows 8.1.
 Application of software packages (word/excel/PowerPoint).
Managerial Skill-
 Influencing, Leading and delegating abilities.
 Critical thinking, decision making and problem solving skills.
 Adaptability and Negotiation Skills.
 Emphatic and customer friendly.
Fluent In English (Both reading and writing), Bengali and Hindi.
I hereby declare that all the information mentioned here are true and
Resume

3. DECLARATION verifiable at any point of time.
Place: Howrah
Date: Signature
Resume