SplunkLive! Customer Presentation

1. Copyright © 2014 Splunk Inc.
MAKE Splunk HAPPEN
Jason Hupka, Staples

2. About Staples
Invented office superstore concept in 1986
Operations in 25 countries
Over 83,000 associates worldwide
World’s largest office products company

3. An Introduction – Jason Hupka
Application Architect – Enterprise Integration Services
– Been with Staples for 13 years; Past 3 years working on Splunk
½ of the core Splunk Team at Staples
Responsible for the Splunk architecture
– Growing and supporting Splunk
– On-boarding new groups
– Mentoring Splunk users
3

4. Get Machine Data into Splunk and Make Use of It!
STAPLESADVANTAGE.COM
INTEGRATION
GATEWAYS
ENTERPRISE SERVICE BUS
RETAIL STORES
4000+
Servers
Web Svr
App Svr
DB
Logs*
* Audit logs, agent logs, server logs, config logs
Windows
*nix
STAPLES.COM
Keynote
Omniture
ORDER MANAGEMENT

5. Staples Production Splunk Infrastructure
8 Splunk Index Servers
9 Splunk Search Heads
- End-user Searching/Dashboards
- Dedicated Scheduled Search instances
- Single Pane of Glass instances
- Deployment Server/License Manager
~4,500 application servers
forwarding data to Splunk
[Can handle 1 TB of data per day]

6. …And Multiple Use-cases
OPERATIONAL SUPPORT APPLICATION INSIGHTS
BUSINESS INTELLIGENCE

7. OPERATIONAL
SUPPORT

8. OPERATIONAL
SUPPORT

9. APPLICATION
INSIGHTS

10. BUSINESS
INTELLIGENCE

11. Copyright © 2014 Splunk Inc.
Splunk @ Staples Advantage

12. What Is Staples Advantage?
ONE SOURCE FOR EVERYTHING THE BUSINESS NEEDS

13. Why Splunk?
“Splunk gives us the flexibility to consume
any and all data. It provides a powerful
means to analyze data that is most
meaningful to our organization and users.”

14. Splunk @ Staples Advantage
Consolidation of all our machine data for unified visibility
Web Apps Operational
logs, Event logs,
Crash logs
Win/Unix
Metrics
Web and
App Server
Metrics
Monitoring
Tools
Message
Queues

15. Two Primary Use Cases
HEALTH OF ADVANTAGE
WEBSITE
BUSINESS & OPERATIONAL
ANALYTICS
7 MONITORS IN OUR OPERATIONS
CENTER SHOWCASE KPI
DASHBOARDS
FLEXIBLE ANALYTICS
ON-DEMAND MOBILE REPORTS
FOR BUSINESS AND IT

16. Staples Advantage Operational Intelligence

17. Comprehensive Insights Into The Infrastructure

18. Mapping Application Performance to User Experience

19. Splunk Delivers Business Value
Real-time insight into customer
experience
User/usage correlation with
application and infrastructure
Optimizing searches on website
with analytics
Manual to automatic monitoring
saves time, effort and money

20. Splunk Saves The Day Numerous Times
Dramatic increase of
page load times by 20%
Instantly detected failed
connections between
application servers and
database servers
Significantly reduced
MTTR from multiple
days to less than 24
hours
Latencies in service
potentially affected
end-users
Proactively identified
issues with service
provider using Splunk
reports and dashboards
Avoided impact to end-
users and customer
experience

21. Adoption Has Been Organic and Viral
• Index any type of data from any data source
• Staples Advantage Command Center
DATA VISIBILITY
• 8 of the 9 EVPs using Splunk across Staples IT
• Create Dashboards and Alerts with Quick Turn-Around
EASE OF USE
• Scalable platform to access reports and data in any device
• Flexible reporting across a variety of use cases
• One-Stop for Staples Data
FLEXBILE SOLUTION

22. Value Across the Business
“Splunk saves everyone a lot of time. It’s easy
to use, helps us to be proactive, and allows us
to report on exactly what we need.
If not for Splunk, we would need multiple tools
to accomplish what we now take for granted.”

23. Thank You