SplunkSummit 2015 - Sydney, Canberra, Melbourne

1. IT
Service
Intelligence
Jag
Dhillon
Senior
Sales
Engineer
ANZ

2. Disclaimer
2
During
the
course
of
this
presenta=on,
we
may
make
forward
looking
statements
regarding
future
events
or
the
expected
performance
of
the
company.
We
cau=on
you
that
such
statements
reflect
our
current
expecta=ons
and
es=mates
based
on
factors
currently
known
to
us
and
that
actual
events
or
results
could
differ
materially.
For
important
factors
that
may
cause
actual
results
to
differ
from
those
contained
in
our
forward-­‐looking
statements,
please
review
our
filings
with
the
SEC.
The
forward-­‐
looking
statements
made
in
the
this
presenta=on
are
being
made
as
of
the
=me
and
date
of
its
live
presenta=on.
If
reviewed
aMer
its
live
presenta=on,
this
presenta=on
may
not
contain
current
or
accurate
informa=on.
We
do
not
assume
any
obliga=on
to
update
any
forward
looking
statements
we
may
make.
In
addi=on,
any
informa=on
about
our
roadmap
outlines
our
general
product
direc=on
and
is
subject
to
change
at
any
=me
without
no=ce.
It
is
for
informa=onal
purposes
only
and
shall
not,
be
incorporated
into
any
contract
or
other
commitment.
Splunk
undertakes
no
obliga=on
either
to
develop
the
features
or
func=onality
described
or
to
include
any
such
feature
or
func=onality
in
a
future
release.
Referenced
customers
for
ITSI
product
par=cipated
in
a
limited
release
soMware
program
that
included
items
at
no
charge.

3. What
We
Heard
From
Our
Customers!
3
“My
CIO
is
demanding
we
look
at
IT
from
a
Business
Service
perspec=ve.”
“Splunk
is
great
for
break/fix,
but
I
need
to
show
we’re
mee=ng
SLAs.”
“I
need
everyone
to
be
able
to
see
the
same
thing
at
the
same
=me.”
“I
just
want
to
throw
data
at
Splunk
and
have
it
find
problems
for
me.”
“Show
me
what
my
data
can
do
for
me!”

4. Machine
data-­‐driven
service
insights
for
root
cause
isola=on
and
improved
service
opera=ons
INTRODUCING

5. Why
Another
Splunk
Solu=on?
5
Machine
data-­‐centric
approach
is
needed
Service
context
maximizes
Splunk
value
Integrated
solu=on
accelerates
customer
successes

6. Splunk
IT
Service
Intelligence
6

7. Key
Concepts

8. What
is
a
Service?
Service
Requests
Responses
In
Splunk
ITSI,
a
Service
is
a
logical
group
of
technology
components
that
a
user
deems
need
to
be
monitored
together.
It
can
oMen
be
generalized
as
a
“black
box”
which
we
send
requests
and
expect
responses

9. What
is
a
Service?
DNS
Requests
Responses
Technical
Services
Auth
Requests
Responses
Web
Requests
Responses
Services
can
be
technology-­‐centric…

10. What
is
a
Service?
DNS
Requests
Responses
Technical
Services
Customer
Transac7ons
Requests
Responses
Business
Services
Auth
Requests
Responses
Web
Requests
Responses
Support
Desk
Requests
Responses
…
and
business-­‐centric

11. What
is
a
Service?
Packet
Network
Hypervisor
and
Hosts
RBMDBs
Storage
Tier
API
Services
Web
Services
Customer
Transac7ons
Mobile
API/
Middleware
Partner
Portal
DNS
Services
can
encompass
mul=ple
=ers
of
the
IT
domain
and
may
also
depend
upon
other
services/micro-­‐services

12. What
is
a
KPI?
DNS
Requests
Responses
KPI:
Number
of
requests
KPI:
Error
rate
KPI:
Average
response
=me
KPI:
Servicer
CPU
load
KPI:
Server
network
I/F
errors
Customer
Transac7ons
Requests
Responses
KPI:
Number
of
transac=ons
KPI:
Error
rate
KPI:
Average
response
=me
KPI:
Count
of
Incident
Tickets
KPI:
Synthe=c
Transx
Health
KPIs
and
Health
scores
cons=tute
the
means
by
which
Services
are
monitored.

13. Key
Performance
Indicators
(KPIs)
13
KPI:
A
Splunk
saved
search
defined
in
Splunk
ITSI
that
helps
monitor
a
specific
field
like
CPU,
Memory
and
so
on.
KPIs
are
contained
within
Services.

14. Service
Health
Scores
14
A
Health
score
is
a
score
from
0-­‐100
that
helps
determine
the
health
of
a
Service.
It
is
calculated
based
on
all
KPIs
importance
and
its
status
once
every
minute.

15. Capabili=es
&
Features

16. Service
Analyzer,
Glass
Tables,
Deep
Dives
16
Service
Analyzer:
Auto
generated
filterable
and
=led
view
of
Service
health
scores
and
KPIs
Glass
Tables:
Customizable
free
form
drawing
dashboards
to
view
health
scores
and
KPIs
of
choice
with
visual
tools
to
create
context
Deep
Dives:
Swim
lane
analysis
dashboard
to
show
all
those
indicators
over
=me
for
inves=ga=ons

17. Mul=
KPI
Alerts,
Notable
Events
17
Mul7
KPI
Alerts:
Correla7on
searches
on
service
degrada7on
Notable
Events:
Event
framework
for
Mul7
KPI
Alerts

18. DEMO
TIME

19. THANK
YOU!