8. The Explosion of Virtualization:
At Many Levels
HP: Majority of US employees work from home
Organization
Process
Technology
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Best Buy: “Results Only” ROWE program
Fully virtual outside of the store
Voluntary turnover collapsed, Involuntary turnover
greatly increased
JetBlue: “Homesourcing” Call Center of 700+ reps
75%+ of all U.S. airlines maintenance outsourced
Global Sourcing tripled from 2004 to 2008 to $93 billion
•Current BPO CAGR: 26%
•Current KPO CAGR: 45%
#1 IT issue, 3rd year running
Memory, Storage, Network, Desktop, Data, etc.
US workers from
home
1999: 11.6 MM
2009: 23.5 MM
16% of current
workforce
10. Then and now.....
Employees of 90’s
Scarcity Mentality
Hierarchy/ Chain
Tell
Institutional Control
Time-Delayed
Concentration
Loyalty
Communication Impresses
Controlled Information
Corporations Know
Transaction
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Employees of this decade
Abundant Mentality
Purpose at Hand
Expressive (like – dislike)
Open
Real-Time
Fragmented Attention
Self Satisfaction
Lovin’ It, ‘n’ Livin’ It
Fierce multitasker
Fast food mentality
11. Communication in present organisations
Social Networks + Websites:
Gather Intelligence. Create Conversation.
Foster communities. Create word-of-mouth referrals. YouTube. On Flickr.
Ex – Difference Linkedin vs Facebook
Blogs + RSS:
Place messages in contextually relevant blogs. Start own blogs. Create
interactive user spaces. Syndicate messages.
Virtual Space:
VC based connect sessions.
Virtual learning platforms
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12. Impact of web on each stage of ELC
Recruitment
On boarding/Assmln.
Personal development
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Old form World without boundaries for recruiter and
Passive recruitment.
Herd mentality which magnifies the perception + / Information overload makes decision making easier for
candidate and difficult for recruiter.
Researching on a possible candidate is easier
Ex : CFO hiring , Survey
A new world of experience with virtualisation. Ex – Second
life
Faster networking in new organisation and easy mentoring
Understanding about the organisation from peer network and
www makes assimilation faster. Pros & Cons.
Awareness increases participation.
Digital world makes much better reach and easy deploy
ability
On demand is possible in real sense.
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13. Impact of web on each stage of ELC
Career development
Employee Engagement
Exit
Possibility of constant communication.
Virtual interventions with better impact.
Better reach for large organisation.
Cultural diversity handled better.
Company network and reach enables an employee to perform
better. Ex : C2.O
Unhappy employees can be tracked and preventive steps
can be taken.
Issue can become big with the reach which each employee
has
Connect with ex employees can create a lot of good will
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Statuses makes life more challenging and increases
pressure.
Better reach makes more awareness and better planning
Compensation administration has seen a sea of change
Change in approach to life – “what others perceives you
are doing is more imp than what you are doing”
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14. Impact on Organisational personality /culture
Beliefs & Convictions
• Boundary less communication makes this challenging.
• Continuous monitoring is required on the actions.
Culture
Values & Attitudes
• The value shift among millennials. Ex
• Traits of Millennial are against the old school of corporate.
Individual / Group behavior
• Leadership interest in web and web based communication
• Organisational philosophy on communication would be vital
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16. SNS Profiles – a sense of Self Worth
According to Humanistic psychologist Abraham Maslow humans
have three basic needs.
One of these was the need for love, affection and belongingness.
Humans need a sense of self-worth.
A Facebook profile (or similar others) has become the perfect
tool for people to let the world know all about their interests,
their thoughts and their life.
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17. The Next Wave
US workers working from home
- 36% of workers work from home occasionally
- 82% of 100 best companies for in USA have work
from home policy
Future of work
2012 and beyond
Digital and communication Era
2001 - 2011
Era of Knowledge workforce
1992 - 2001
Personal to Human resources
1976 - 1992
Industrial revolution
1960 – 1976
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