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Sriram Narayanan
E-mail: sriram.narayanan1973@gmail.com
Bangalore, KA. Cell: (+91) 97398 76560
Highly skilled assistant front office manager with 20 years of working experience in the
hospitality industry. In depth knowledge of maintaining high standards for overseeing front desk
operations. Hands on experience in evaluating guest satisfaction levels and working toward
continuous support. Proven track record in maintaining customer relationship and improving
Customer Satisfaction score.
Areas of key strengths include:
● True desire to satisfy the needs of others
● Excellent customer service skills
● Refined written and oral communication skills
● High level of IT proficiency
● Strong leadership qualities
● Ability to work well under pressure
● Flexibility and ability to work on own directive
EDUCATION AND TRAININ G
● BSc Statistics, PSG Arts College Coimbatore (Bharathiyar University) - 1993
CURRENT PROFESSIONAL EXPERIEN CE
Feb 2012 - Till Date
● Asst Front Office Manager
● The Lalit Ashok Bangalore
Functional Responsibilities:
● To ensure continuous training and motivation of the staff.
● Analyzing and improving current policies and procedures to enhance the performance levels.
● Staffing and Scheduling of the shift and allocation of duties.
● To implement systems and procedures to achieve higher cost efficiency and guest satisfaction.
● To facilitate learning and development for all the team members of the outlet.
● To maintain the Log Book and effective follow up system, check the daily arrival list and monitor
all VIP movement.
● To ensure guest satisfaction by supervising: -
- Room allocation
- Smooth Check In & Check Out
- Special requirements of the guests
● To co-ordinate with departments like Security and Housekeeping to ensure that all the security,
hygiene and aesthetic standards of the hotel are met.
● To ac t as a ‘One Point Contac t’ for the guest, c onstantly interac t with guests in order to solic it
feedback.
● Monitor daily performance and manage revenue through revenue and yield management
techniques.
● To maintain relationship with corporate and individual customers.
● Preparing all month end reports for the department.
● Identifying areas of c onc ern in the department for training & c onduc ting ‘On the Job’ training
accordingly.
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PRIOR PROFESSIONAL EXPERIENC E
Nov 2011 - Feb 2012
● Front Office Manager
● Taj Savoy Ooty
Oct 2005 - Nov 2011
● Duty Manager
● Taj Exotica, Goa
Nov 2000 - Oct 2005
● Accommodation In-charge
● Taj Garden Retreat, Chikmagalur
Mar 1998 - Nov 2000
● Senior Front Office Assistant
● Welcome Group Sullivan Court, Ooty
Apr 1993 - Mar 1998
● Front Office Assistant
● Taj Garden Retreat & Fren Hill Palace, Ooty
ACHIVEMENTS & ADDITIONAL QUALIFICATIO NS
● Part of the Team which won the Best Hotel of the Year – Taj Garden Retreat Chikmagalur for
the year 2000 - 2001
● Part of the Team which won the Best ESTS Score – Taj Garden Retreat Chikmagalur for the Year
2001 – 2002
● Certificated for successfully completion of Hospitality Foundation Module 2002 – 2003
● Certificated for Leadership and Initiative in forwarding the social responsibility of the company
2003-2004
● Won the Best Front Office Team of the Year – Small Hotels at Taj Garden Retreat Chikmagalur
for the Year 2004 - 2005
● Won a Certificate of Excellence to the Empowerment Initiative for the year 2006-2007
REFERENCES
1) Mr.Amit Samson – General Manager
The Lalit Mumbai
Mobile:+919900910604
2) Mr. Muralidharan – Operational Manager
Vivanta by Taj Coonoor
Mobile: +919244444511
PERSONAL DETAILS
1. Name as in Rolls : Sriram Narayanan
2. Date of Birth : Feb 28 1973
3. Cell Number: : +91 97398 76560
