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Talkin’	
  ‘Bout	
  …	
  My	
  Genera4on	
  
                                               Stacy DeBroff!
                                               October 19, 2011!
B
O             Free-­‐spirited,	
  experimental,	
  yet	
  also	
  loyal.	
  	
           19
O                                                                                        46	
  
M
                Vietnam,	
  Watergate,	
  Women’s	
  Rights,	
                            -­‐	
  
E                            Transistor	
  Radios	
                                      19
                                                                                         64	
  
R                            “Me	
  Genera$on”	
  
S	
                                              	
  

G
E            Latch-­‐key	
  kids,	
  self-­‐reliant	
  –	
  not	
  into	
  labels.	
  
N	
  	
                                                                                  19
-­‐          Resist	
  paren4ng/family	
  models	
  of	
  mother’s	
                     65	
  
                                                                                          -­‐	
  
X           genera4on.	
  End	
  of	
  the	
  Cold	
  War,	
  AIDS,	
  Atari,	
          19
E              Space	
  ShuWle	
  Challenger,	
  War	
  on	
  Drugs	
                    76	
  
R
S	
                                   	
  “Defiant”	
  
                                               	
  
G
E
               Op4mis4c,	
  entrepreneurial,	
  confident.	
                              19
N	
  	
  
	
  -­‐     Digital	
  na4ves	
  –	
  live	
  online,	
  communicate	
  via	
            77	
  
                                                                                          -­‐	
  
Y	
         email/text	
  not	
  phone.	
  	
  Terrorism,	
  Gulf	
  War,	
              19
E
                           Y2K,	
  9/11,	
  Facebook	
                                   92	
  
R
 S	
                                    “En$tled”	
  
Stepping	
  Out	
  of	
  Lockstep	
  
 

M	
            	
  In	
  April	
  2011,	
  we	
  surveyed	
  900+	
  Moms:	
  
        ¥ 
                                                                                           W	
  
                                                                                           H	
  
                     ¥ 	
  Gen	
  Xers	
                                                  E	
  
E	
                  ¥ 	
  Gen	
  Yers	
  
                                                                                           N	
  
                                                                                           	
  
                     ¥ 	
  Boomer	
  Moms	
  
T	
                                                                                        &	
  
                                                                                           	
  
                                                                                           W	
  
H	
     ¥ 	
  All	
  with	
  kids	
  under	
  11	
  years	
  old	
  
        ¥ Survey	
  took	
  45	
  minutes	
  to	
  complete	
  
                                                                                           H	
  
                                                                                           O	
  

O	
                                                      	
  
                                                                                           	
  


D	
     ¥   	
  Moms	
  answered	
  90+	
  in-­‐depth	
  ques4ons	
  about	
  their	
  
O	
  
                                                                                           	
  
        abtudes	
  toward:	
                                                               	
  
        	
                                                                                 	
  
L	
               ¥ 	
  Paren$ng	
  &	
  being	
  a	
  Mom	
  
                                                                                           A	
  
                                                                                           B	
  

O	
               ¥     Use	
  of	
  social	
  media	
  &	
  technology	
  	
  
                                                                                           O	
  
                                                                                           U	
  
                                                                                           T	
  
G	
               	
                                                                       	
  
                         	
  How	
  they	
  want	
  to	
  engage	
  with	
  brands	
  
Y	
  
                  ¥ 

        	
  
 
               Impact	
  On	
  Mom’s	
  Purchasing	
  Decisions	
  
                                                     	
      	
           	
       	
  	
  
                                            In-­‐person	
  Mom	
  Friends 	
                	
  	
  
                                            Spouse/Partner 	
                      	
  	
  
                                            Product	
  Ra4ngs/Recommenda4ons	
  
        Recommendation      Personal	
      My	
  Online	
  Mom	
  Friends 	
  	
           	
  	
  
           Culture!                         Retail	
  Stores	
            	
       	
       	
  	
  
                                            Mom	
  Blogs 	
               	
       	
       	
  	
  
                                            Child	
  Experts	
  (In-­‐Person)	
             	
  	
  
                                            Online	
  Paren4ng	
  Sites 	
                  	
       	
  	
  
                                            My	
  Mother 	
               	
  	
  
                                            Books	
          	
  	
  	
  
                                            Cost-­‐Saving	
  Emails	
              	
  	
  
            Online           Online	
       Online	
  Brand/Company	
  Website                       	
  	
  
          Connectivity!                     Direct	
  Mail 	
             	
  	
  
                                            Child	
  Experts	
  (Online) 	
  	
             	
  	
  
                                            Email	
  NewsleWers 	
                 	
       	
  	
  
                                            Print	
  Magazine	
  Ar4cle/Ad/Review	
  
                                            TV	
  Adver4sing	
  
    !                                       Online	
  Magazine	
  Ar4cle/Ad/Review	
  
!                                           TwiWer	
  
                          Tradi$onal	
      Newspaper	
  Reviews	
  Online	
  
                                            Targeted	
  Ads	
  on	
  My	
  Social	
  Network	
  
                                            Newspaper	
  Reviews	
                   !
                                            Celebrity	
  Moms	
  
                                            Radio	
  Ads 	
               	
  	
  
                                                                                                                !
                                                                                                                !
G	
              A	
  
E	
              G	
  
N	
              E	
  
E	
              S	
  	
  
R	
  
A	
  
        1!   2
                 &	
  
                 S	
  
T	
              T	
  
I	
              A	
  
O	
              G	
  
N	
              E	
  
S	
              S	
  
Meet!
      Meet	
  




Generation Mom!
      Meet	
  
Core	
  Paren4ng	
  Values	
  Converge	
  
       “would rather stay at home
1!   instead of forging ahead on their
               career path”!
! “would forgo a bigger paycheck to
      spend more time with their kids”!
2
  ! “say contentment in kids trumps
            future success”!
3
 ! “put parenting ahead of their
               marriages”!
4
What	
  Makes	
  a	
  Great	
  Mom?	
  
     “Spending quality time
1!       with my kids.”!

     “Raising children with
2        good manners.”!


     “Setting boundaries and
3         keeping them.”!
“I	
  Feel	
  So	
  Guilty…	
  
       …about being short-
1!      tempered with my
             family”!

      …because I don’t play
2    with my children enough”!


  …for not spending enough
3    time with my kids”!
Secondarily:	
  A	
  Crisis	
  of	
  Isola4on	
  
   Crisis	
  of	
  Isola4on	
  




                                         	
  
                                         Only	
  19%	
  of	
  Moms	
  raise	
  their	
  
                                         children	
  in	
  the	
  community	
  in	
  
                                         which	
  they	
  were	
  raised.	
  
                                         	
  
                                         Less	
  than	
  50%	
  live	
  near	
  family	
  
                                         members.	
  
                                         	
  
                                         Over	
  80%	
  don’t	
  feel	
  they	
  get	
  
                                         enough	
  support	
  from	
  co-­‐workers.	
  
                                  	
  

                                         And	
  when	
  it	
  comes	
  to	
  friendships…	
  
 
W	
  
          B
A	
       O
V	
       O
          M
E	
       E	
  
S	
       R	
  
	
        S	
  

O	
  
F	
       G
          E
	
        N	
  	
  
L	
       -­‐	
  
          X	
  
O	
       E	
  
N	
       R	
  
          S	
  
E	
  
L	
       G
  I	
     E
          N	
  	
  
N	
       	
  -­‐	
  
E	
       Y	
  
          E	
  
S	
       R	
  
S	
        S	
  
Age	
  of	
  Social	
  Media	
  Connec4vity	
  
Genera4on	
  Mom’s	
  Embrace	
  	
  
of	
  Social	
  Media	
  Connec4vity	
  
       	
  9	
  out	
  of	
  10	
  Moms	
  cite	
  Facebook	
  
       as	
  their	
  “go-­‐to”	
  des4na4on	
  

       	
  3	
  out	
  of	
  5	
  Moms	
  engage	
  with	
  
       each	
  other	
  on	
  TwiWer	
  


       3	
  out	
  of	
  5	
  Moms	
  Blog	
  
Communi4es	
  of	
  Commonality	
  
Recommenda4on-­‐Driven	
  Culture	
  
Online	
  Recommenda4on	
  Trust	
  
                                           96%!
                           trust	
  products	
  more	
  aqer	
  	
  
                        they’ve	
  done	
  their	
  own	
  research	
  
                                              	
  


       90% !                                                                         82% !
trust	
  products	
                                                            read	
  product	
  
more	
  aqer	
                                                                reviews	
  online	
  
hearing	
  about	
                                                           before	
  buying	
  a	
  
them	
  from	
                                                                  brand	
  they	
  
friends	
                                                                    haven’t	
  tried	
  yet	
  
	
                                                                    	
  
	
                                                                    	
  
 	

Untethering	
  of	
  Brand	
  Loyalty	
  


66%	
  agree:	
               You can spend
                              less and get the
Brands	
  aren’t	
            same quality
important	
  to	
  me	
       from a generic.	



Only	
  50%	
  consider	
     Looking for savings,
                              Moms remain open to
themselves	
  brand	
         trying new products
loyalists.	
                  and brands.
 The	
  Swing	
  Vote	
  
  Moms now mirror independent voters ... and will cross the
             aisle in search of new brands. 	

                                                              If	
  Friends	
  Love	
  a	
  Brand	
  
                                                                     &	
  Recommend	
  It	
  
   Moms	
  will	
  switch	
  brands	
  …	
  



                                                                    To	
  Save	
  Money	
  


ü  78% of Moms say that they would gladly switch brands if offered a coupon	

                                       	

              ü 68% pay attention to brands offering free samples	

                                       	

          ü 65% poll their Mom friends when trying a new product
Win	
  Me	
  a Brand.	
  Moms Admire .	
  .	
  .	
  
       Be Over	
  .	
  .	
   and	
  over,	
  and	
  over	
  



                          Honesty!
                          !
                          Affordability!

                          Transparency!

                          Social Consciousness!

                         Fun, style, !
                         friendliness!
Social	
  Media	
  as	
  Key	
  to	
  	
  
Be a Brandenera4on	
  Mom	
  
 Reaching	
  G
               Moms Admire
Living	
  in	
  aBrand Moms Admire
     Be a 	
  Recommenda4on	
  Culture	
  
G           G
   E                       B
               E
                           O
   N	
  	
     N	
  	
  
   	
  -­‐                 O
               -­‐
                           M
   Y	
         X
   E                       E	
  
               E
                           R	
  
   R	
         R	
  




Generation Mom!
Stacy	
  DeBroff	
  
                           CEO	
  and	
  Founder	
  
                       Stacy@MomCentral.com	
  
                            @momcentral	
  
                                                     	
  
                             For	
  Consumer	
  Insights:	
  
                               Tracey	
  Hope-­‐Ross	
  
                           tracey@momcentral.com	
  	
  	
  
                                     @thopeross	
  
                 77	
  Chapel	
  Street	
  |	
  Newton,	
  MA	
  02458	
  |	
  617	
  244	
  3002	
  
MomCentralConsul4ng.com	
  |	
  MomCentral.com	
  |	
  Facebook:	
  Mom	
  Central	
  |	
  TwiWer:MomCentral	
  

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Generations of Moms Revealed in Survey on Parenting Trends

  • 1. Talkin’  ‘Bout  …  My  Genera4on   Stacy DeBroff! October 19, 2011!
  • 2.
  • 3. B O Free-­‐spirited,  experimental,  yet  also  loyal.     19 O 46   M Vietnam,  Watergate,  Women’s  Rights,   -­‐   E Transistor  Radios   19 64   R “Me  Genera$on”   S     G E Latch-­‐key  kids,  self-­‐reliant  –  not  into  labels.   N     19 -­‐ Resist  paren4ng/family  models  of  mother’s   65   -­‐   X genera4on.  End  of  the  Cold  War,  AIDS,  Atari,   19 E Space  ShuWle  Challenger,  War  on  Drugs   76   R S    “Defiant”     G E Op4mis4c,  entrepreneurial,  confident.   19 N      -­‐ Digital  na4ves  –  live  online,  communicate  via   77   -­‐   Y   email/text  not  phone.    Terrorism,  Gulf  War,   19 E Y2K,  9/11,  Facebook   92   R S   “En$tled”  
  • 4. Stepping  Out  of  Lockstep  
  • 5.   M    In  April  2011,  we  surveyed  900+  Moms:   ¥  W   H   ¥   Gen  Xers   E   E   ¥   Gen  Yers   N     ¥   Boomer  Moms   T   &     W   H   ¥   All  with  kids  under  11  years  old   ¥ Survey  took  45  minutes  to  complete   H   O   O       D   ¥   Moms  answered  90+  in-­‐depth  ques4ons  about  their   O     abtudes  toward:         L   ¥   Paren$ng  &  being  a  Mom   A   B   O   ¥  Use  of  social  media  &  technology     O   U   T   G        How  they  want  to  engage  with  brands   Y   ¥   
  • 6.   Impact  On  Mom’s  Purchasing  Decisions             In-­‐person  Mom  Friends       Spouse/Partner       Product  Ra4ngs/Recommenda4ons   Recommendation Personal   My  Online  Mom  Friends         Culture! Retail  Stores           Mom  Blogs           Child  Experts  (In-­‐Person)       Online  Paren4ng  Sites         My  Mother       Books         Cost-­‐Saving  Emails       Online Online   Online  Brand/Company  Website     Connectivity! Direct  Mail       Child  Experts  (Online)         Email  NewsleWers         Print  Magazine  Ar4cle/Ad/Review   TV  Adver4sing   ! Online  Magazine  Ar4cle/Ad/Review   ! TwiWer   Tradi$onal   Newspaper  Reviews  Online   Targeted  Ads  on  My  Social  Network   Newspaper  Reviews   ! Celebrity  Moms   Radio  Ads       ! !
  • 7. G   A   E   G   N   E   E   S     R   A   1! 2 &   S   T   T   I   A   O   G   N   E   S   S  
  • 8. Meet! Meet   Generation Mom! Meet  
  • 9. Core  Paren4ng  Values  Converge   “would rather stay at home 1! instead of forging ahead on their career path”! ! “would forgo a bigger paycheck to spend more time with their kids”! 2 ! “say contentment in kids trumps future success”! 3 ! “put parenting ahead of their marriages”! 4
  • 10. What  Makes  a  Great  Mom?   “Spending quality time 1! with my kids.”! “Raising children with 2 good manners.”! “Setting boundaries and 3 keeping them.”!
  • 11. “I  Feel  So  Guilty…   …about being short- 1! tempered with my family”! …because I don’t play 2 with my children enough”! …for not spending enough 3 time with my kids”!
  • 12. Secondarily:  A  Crisis  of  Isola4on   Crisis  of  Isola4on     Only  19%  of  Moms  raise  their   children  in  the  community  in   which  they  were  raised.     Less  than  50%  live  near  family   members.     Over  80%  don’t  feel  they  get   enough  support  from  co-­‐workers.     And  when  it  comes  to  friendships…  
  • 13.   W   B A   O V   O M E   E   S   R     S   O   F   G E   N     L   -­‐   X   O   E   N   R   S   E   L   G I   E N     N    -­‐   E   Y   E   S   R   S   S  
  • 14. Age  of  Social  Media  Connec4vity  
  • 15. Genera4on  Mom’s  Embrace     of  Social  Media  Connec4vity    9  out  of  10  Moms  cite  Facebook   as  their  “go-­‐to”  des4na4on    3  out  of  5  Moms  engage  with   each  other  on  TwiWer   3  out  of  5  Moms  Blog  
  • 18. Online  Recommenda4on  Trust   96%! trust  products  more  aqer     they’ve  done  their  own  research     90% ! 82% ! trust  products   read  product   more  aqer   reviews  online   hearing  about   before  buying  a   them  from   brand  they   friends   haven’t  tried  yet          
  • 19.   Untethering  of  Brand  Loyalty   66%  agree:   You can spend less and get the Brands  aren’t   same quality important  to  me   from a generic. Only  50%  consider   Looking for savings, Moms remain open to themselves  brand   trying new products loyalists.   and brands.
  • 20.  The  Swing  Vote   Moms now mirror independent voters ... and will cross the aisle in search of new brands. If  Friends  Love  a  Brand   &  Recommend  It   Moms  will  switch  brands  …   To  Save  Money   ü  78% of Moms say that they would gladly switch brands if offered a coupon ü 68% pay attention to brands offering free samples ü 65% poll their Mom friends when trying a new product
  • 21. Win  Me  a Brand.  Moms Admire .  .  .   Be Over  .  .   and  over,  and  over   Honesty! ! Affordability! Transparency! Social Consciousness! Fun, style, ! friendliness!
  • 22. Social  Media  as  Key  to     Be a Brandenera4on  Mom   Reaching  G Moms Admire
  • 23. Living  in  aBrand Moms Admire Be a  Recommenda4on  Culture  
  • 24. G G E B E O N     N      -­‐ O -­‐ M Y   X E E   E R   R   R   Generation Mom!
  • 25. Stacy  DeBroff   CEO  and  Founder   Stacy@MomCentral.com   @momcentral     For  Consumer  Insights:   Tracey  Hope-­‐Ross   tracey@momcentral.com       @thopeross   77  Chapel  Street  |  Newton,  MA  02458  |  617  244  3002   MomCentralConsul4ng.com  |  MomCentral.com  |  Facebook:  Mom  Central  |  TwiWer:MomCentral